This is by far one of my favorite stores at the mall. They have a great collection of items that are reasonably priced based on the licensing. The staff that I’ve worked with have also been fabulous because you can actually hold a conversation with them. If you are into nerdy/geeky items, this is the store for you.

Great store for cool stuff and helpful employees

Pretty unwelcoming staff. Its painful enough paying for overpriced merchandise, but i was there more then once for birthday gifts with my kids on there birthdays and every time felt incredibly uncomfortable with the employees attitudes.

Box lunch is great, as usual, but Ive been to many Hot Topic and Box Lunch, and never have had a staff issue, except for here. Some of them are nice, but a few at this location are rude and business-only

Hilariously overpriced and just overall a scam of a store. Theyre not even upfront about how donations work- which is that they donate everything at the beginning of the year for tax deduction... I applied earlier and was told the positions are minimum wage. I dont know where all the money is going but its not going anywhere good. The stuff is cool but seriously, just go online. Youll save yourself stress and money.

I love the merchandise here! Staff was friendly towards me. 🎉

Honestly, I hate giving negative feedback. When I say hate it, truly I hate being negative but... if I could give a negative star review I would. The customer service at the Mentor location is way less than a one star review. I received a puzzle as a gift at Christmas. Now, since it was 3000 pieces I finally made time to actually start it. Upon opening the puzzle, I found multiple pieces that were blank and just cardboard. I called the store, they told me to bring it in. Cool.. I go to the store and they say sorry, without a receipt we cant do anything. Now keep in mind, they knew it was a gift. So I asked just for store credit, still no. So I asked for the District Manager number, they gave me the wrong number. I had to go back and ask for the correct number and they laughed that they wrote the wrong one the first time. This place needs new staff that actually know what customers service is and Still no response from the district manager either.. if its even the right number. Garbage.

Meh. Just not worth the obscene prices honestly. No one ever seems to be doing anything. Youll get a Hi and then they go back to goofing off. Its an odd atmosphere- kinda like an expensive garage sale.

Poor attitude employees