Usually I love this location but lately everything is majorly out of stock. Took 6 months to get a baby registry bag….Also found out they’re not enforcing targets policy of not accepting opened baby products such as diapers and formula.So I guess they’re possibly reselling opened and used products that are used on the most vulnerable (babies). Such a health hazard. Most places don’t even take back unopened formula so this is disgusting

I dig this Target. No complaints. But theres a cashier here who is really nice and has great customer service...hes cute, too. I think his name is Dart?..or something? Idk...but hes been my cashier a couple times and I appreciate his service so the manager should recognize this. #godart

Target doesn’t not care abt their workers period. my friend has been treated awful and so have her coworkers. they communicated several times that they couldn’t work full time and they were forced to work full time bc of target being understaffed. mental health isn’t our first, and neither is the fact that many of the kids working there are students. i wouldn’t ever recommend getting a job there or starbucks. i feel bad for the workers that are there currently.

Excellent customer service and well-cleaned and organized store.

Never going there again, worst customer service!!!

This morning, I had an issue with getting the proper discount from items I purchased from Target Circle. The guy at Guest Services gave me the third degree over 40 cents! Please teach your employees to treat EVERY guest (regardless of race) with respect. I had already called the store before I came back. I had my receipt. Stop thinking that every black person is trying to steal or get over on someone.

Very quick service. I just walked up and the employee asked if I was there to pick up an order, gave her the info, and she went and got it. Very quick and easy!

Ordering was very easy, I found everything I needed. Pick-up was fast and the employee was pleasant.

I shop Target after 20 years of saying, I will never shop at target again My bad experience was at the now defunct Bedford store.. The most refreshing thing here at the Mentor store, is a young lady named Tiara (hope I spelled that right). She is always helpful, always smiling and never really seems to mind helping. This is a great thing for this generation that the world keeps saying the most negative things about. I know target may never recognize her for this review, but I see you Tiara, keep up the good work. P.S. Maybe she could help out in electronics. NOBODY IS EVER THERE TO HELP YOU!!!

Clean store, great employees, and diversity of merchandise.

Sat in curbside for 23 minutes. When I inquired about my order, a young disrespectful young teen got very snippy with me and called me a vulgar word under her breath. I need to think twice before going back to THIS Target store. I am very disappointed in the service provided.

Only reason for 1 star is because 0 star isnt possible. They are allowing purchase bots to buy items with no bot check. At 8:09:00 they had stock, and at 8:09:50 they were sold out. This is not humanly possible in any way, even with the amount of people wanting the products, you just cant enter your info and go through all of the web pages that quickly. Add a bot check to protect people from illegal scalping!

Just had the worst experience Ive ever had a target. We needed someone to unlock a case for a video game. We got in line at the media kiosk and waited for 15 minutes. There was a little old man in front of me also. There was a huge issue with the woman in front of us and so a manager and a staff member were helping. The manager should have called for more help because the line was getting long. A woman came up and said Im not waitingand proceeded to demand help. The employees helped her before helping me and the old man! No apology from staff and they could clearly see we had been waiting there for a long time. I can get the same things cheaper from walmart and Amazon. I come her because the employees are usually amazing and nice but clearly that isnt the case in the electronics department.

I am an avid target shopper. This is by far one of the best kept targets. The employees seem to care, everything always seems clean and organized. Its always pretty easy to find what youre looking for. I have had to ask for help a few times finding random items and the workers have always dropped what theyre doing to walk me to the item. Its a nice little touch that I havent seen other stores do. The workers there are great!

I am always able to find something, even if its not what I was originally looking for, and have always found the staff here to be extremely friendly and always helpful. I will often choose this Target when shopping, even if there are other Target stores that may actually be closer

The availability of products and customer service is grand

Phil in customer service was incredible. There was an old sign up that showed the price as lower than they rang up. I just went to customer service to let them know about the sign so they could take it down. Phil went above and beyond and honored the old sign price and was just super nice.

Helpful staff great staff

I did self checkout yesterday and an employee randomly came over to search the inside of things I was purchasing (a purse and pair of shoes). I guess people shop lift this way? (news to me). I was in a hurry and found the whole thing rude and unnecessary. Additionally, no one was cleaning the self-check out surfaces in between shoppers. You would think thatd be a higher priority. Im a middle-aged mom who spends way too much money at Target but I guess I will take my business elsewhere.

Did a recent pickup order online, website easy to navigate and pick up quick and efficient with pleasant employees in Mentor Ohio

The store is clean and tidy! Pleasant associates that are willing to help.

I have been shopping more at Target due to the sale prices and excellent curbside service. Ive been very happy so far with all the orders Ive received.

This store is very organized and the associates are extremely helpful, but the past few times I have been in, it looks pretty picked over. Lots of bare shelves and things out of stock. Other than that, I have no complaints!

Extreme care during senior hours!! Greeter giving clear directions and help. So kind! Everything wiped down. Phenomenal system!!! Cashier performed to textbook standards!! Kudos to all!!! I felt very safe!

Not once have I had any terrible experience here. Maybe some minor inconveniences here and there, but overall great service and great store

Bunch of dirt bags work here. Lady yelled at a special needs child for not wearing a mask. The child had it on, but kept uncovering his nose because he was distressed. Lady rudely told him to put in on or leave, making him agitated. Extreme lack of common decency. Will be calling corporate.

Ease of in store order pickup. Ordered 3 sheet sets online and they were ready for pickup within 2.5 hours. Next time I will be trying the curbside pickup.

It was very easy and convenient to order on line and pick up the item at my local Target

The cashier didnt wipe anything down after the shopper ahead of me was finished. The shopper wasnt wearing a mask. I had to ask the cashier for something to wipe off the credit card machine. Other stores have been taking these precautions seriously and regularly. Why isnt Target?

It is sooooo easy to drive up and get my order. It is very quick.

Always a good time at Target!!

Love target. Everyone is so friendly that works there

After the holidays, the lines are very short during the weekdays. The staff is also very friendly and busy keeping the store looking good.

Fast service and you now offer refrigerated foods as well. Very convenient.

Fast and easy curb side pick up! Will do again!

Great Customer Service. Anthony understood that we really wanted the red one But we wanted it for 29.99. It was a gift for my mom in which red is her favorite color. Anthony said No problem and gave it to us for 29.99. Anthony was very nice. If anyone at target once a leadership position I hope that they can follow anthony Great Customer Service.

I spent an hour in the store the day before working with an associate trying to find the item I needed. Your web site said you had several of them. The associate obviously didn’t want to help me. When I got home, I checked online and ordered online for pickup. It’s a joke that no one in the store knew you had what I needed. But when I ordered for pickup I had what I needed very quickly.

Drive up is the best invention since sliced bread. The team members I encounter are always happy to walk out into the cold weather for me & my sleeping baby. Im so appreciative of this service. Keep up the great work Target.

Great selection and value.

I waited in line for atleast 20 minutes. Which I was honestly fine about but once I reached the the front, I went to put my stuff on the belt while the women was paying and the worker said you need to go 6 feet away like girl. You are not even 6 feet away from the women who is paying. I am further from her then you are.

The isles are nice and wide and everything is clean...

The store is always clean, well stocked and the sales associates are wonderful!

I remember going here many years ago when they first opened and being very impressed. Super nice employees, compact and clean. They are in the same building where I used to work and have them many times since then. This is a small location but have always found everything I was looking for. They also have Starbucks inside.

I do not know why Target makes offers and specials in the app and when one arrives at the store the employees do not respect them, I already happen twice that they do not want to give me the gift card because Im using coupons from the target app! !! Why they do not better train their employees to learn to give a good service to the client, especially the cashiers.

Good prices, great selection. Mentor is one of the test stores so youll see things here you dont see in other Target stores. Clearance is always great too! Friendly staffing always willing to help. Stock is always on par as well.

Good store to get all your items

Had just what we needed at reasonable price. People on the sales floor are not afraid to provide old fashioned service.🤓

The staff is very friendly and the store is always very clean, organized, and stocked up.

I applied for a manager job there many years ago, went several times for interview, was told I was overqualified !!! Last week I took my daughter and wife shopping, looking for sandles seen 3 employees playing shoe catch over the aisles, while the manager stood and watched while laughing!! To my surprise it was the manager that told me I was overqualified, I now understand completely!! Ty target for not wasting my time!!

I came in for house ware items such as towels and found a magic whole bunch of stuff that I needed, Im sure eventually. The shelves are not stocked very well here at all. When I did go through the checkout I opted for the new machine scanners where the guest does it themselves. I got the whole order scanned and I put the money in and it needed help to give me my change back.

The wait to get my order was way too long

It is nice to have a Starbucks in this location too. We can usually find things we are looking for quickly without assistance. Their prices are comparable, but their clearance prices are awesome compared to other competitors. They are usually pretty good about keeping lines short and opening enough registers.

The quality of service.

The store was organized, clean and easy to find items I needed.

Short checkout lines . Friendly workers and a staff that keeps everything you can orderly.

Clean and bright store with good customer service at the registers. Trying to find help while in the isles is more difficult. The grocery section appears fresh. Target is overall a good shopping experience.

They have a variety of products.

I will be sure to recommend the target in Mentor Ohio because of the great service provided by Jake, the store team leader. He was very accommodating and honored the sale price of an item that was not in stock on Black Friday. He set the item aside for me when it came in and called to let me know he had it for me. I appreciate his thoughtfulness.

I love target the quality of products is better than other stores

The process was very quick and colleague that helped me was very friendly. I always get great service in target

I ordered an item that was missing a main component. It was poorly packaged when it arrived. Although I like Target, I was unhappy with my online order.

Pleasant shopping experience, selection, deals...friendly, diverse, knowledgeable staff.

I used self check out and needed help three times and this young lady continued to help me with a smile. I really appreciated her.

Targets main competition is Wal-Mart. And they are definitely crushing them in every way. When you first walk in, you see the nice red and white colors everywhere. Its clean, its good for quick errands, but where the store lacks is its knowledge about technology. I personally found them misleading and not accurately pitching you the information, if even, guessing.Overall, keep up the good work Target!

Clean and very organized store. Staff were very helpful.Aisle are spacious and easy to move around.

Very friendly and helpful staff. Very clean and orderly environment. When their lines get long, they call people from other parts of the store to run the register making it much quicker. Only advice would be to shut the hell up about the Red Card. Seriously, getting a credit card does not save you money even with the %5.

Don’t get me wrong I would recommend your Mentor store only as for Willoughby and Mayfield Hts. You can keep the horrible help you have! I will only go to Mentor. So unfortunately if I’m not around that one I will give someone else my business. I have had bad experiences in the other 2 stores that are near me again and again I’m done with that.

My experience today. Not pleased at the direction this store is heading. Becoming more and more like Walmart..especially with the huge cardboard displays in the middle of the main aisles. Went in specifically for poster board. Not one piece of white poster board in the store! I would have bought a multipack if they had it..zero. Back to school shopping HAS started but not one school has started yet. And the greeting card selection- seems like I was shopping at the dollar store for this- bought one because I had to but wasnt a good anniversary card..just had to settle for the best one I could find. It wasnt a good card.

Extremely expensive and you do not give what is advertise. We bought baby gifts for a baby shower. A notice on the shelves with the diapers stated we would get a gift card if we spent over $100 for baby supplies and provide a list. We purchased $194.00 of baby supplies and did not get a gift card. In addition to the baby stuff, we bought wrapping paper. All the same brand and length. Only thing different was the pattern. The most extensive design was $3.15, the pink elephants was $4.50 and the light purple paper with purple hearts was $5.50. Same size, same manufacturer and three different prices. Not acceptable.

I am unhappy with your pickup process. I purchased my item on the Target app and told I could pick up my item today at the Mentor target. However, the app never gives you the option to use the Drive Up pickup method. You must go into the store. No problem for me. I just parked in the Drive Up area and walked into the store. Please fix the app so you have the option to select the Drive Up option. BTW . . .It is much easier to pick up items at Wal Mart. They bring the stuff out to my car and put it in the trunk for me. I like that.

Courteous and convenient service.

Debbie.. this so called what I guess the customer service manager refused to honor my return of a phone case that broke with in the month of use. She claimed it looked to used (it was a life proof case and I do a lot of vigorous activity outdoors). If you have a return make sure you ask for some one else and that shes not involved. I also gave corporate a call and they said its her job to honor it. Wont be going back here.

Very prompt service, and exactly what I needed.

Convenient and the ladies that helped me were so nice and friendly.

I ordered my item on November 7th, it was supposed to be ready for pickup on November 13th. It somehow became a problem in your system, so it never became ready for pickup. I contacted support multiple times, but they only offered to cancel the order, not fix the problem. The item wasnt available for pickup until the 20th of December, and only after I finally managed to get ahold of someone in your organization who would help me. Ordering from you was a miserable experience.

Accurate order. Prompt service when I arrived.

The dollar section is one of my favorite parts about Target. This particular Target has the smallest dollar section Ive ever seen and I was a little disappointed. Other than that, this store isnt bad and Ill probably shop here in the future.

Great place to shop

I love Target!! I loved being able to grab a Starbucks and take our time picking out our registry items

Consistently great product selection and service.

BOUGHT A MICROWAVE OVEN HERE. IT BROKE ONE WEEK AFTER THE WARRANTY EXPIRED! MAYBE APPLIANCES ARE JUNK EVERYWHERE. JUST SAYIN......

Ridiculously poor experience and customer service. My husband and I drove back and forth between Target and Verizon trying to correct a mistake and then finally return the phone purchased at Target. Customer service would rather blame us than take any responsibility for their inability to properly set up the plan in the first place. I would highly recommend purchasing a phone directly through the carrier rather than involve Target Mobile, who not only did not appear to care, but point blank told me theres nothing you can do about this. This being their poor attitude.

Great way to shop it was ready the same day and pick up was easy

I came in for a specific, obscure item. Three employees worked together to help me find it immediately. Wonderful customer service!

My favorite thing about this Target is the self-checkout machines. Since I generally only buy a handful of items at Target standing in long lines of people with carts full of stuff makes me feel cranky. The self-checkout machines are BY FAR the easiest to use self-checkout machines Ive ever encountered.

Fast service, friendly staff.

Everyone was friendly and had what I needed

Targets cool. Good food sections now. Starbucks makes it smell good.

Very friendly customer service and I love everything Target has to offer

I am not tech savvy and when I tried myself to activate my phone my cardiac irregularities came out in high speed. I was grateful for the help.

They had my order ready within an hour, exactly how I needed it & ordered it. I loved this method of doing it 🙌🏼

The customer service rep was very nice and quick when bringing me my online order

My favorite store. Always neat and organized. Great products and presentation.

Normally great. Today, cashier didnt say 1 word to me. Didnt even look up or offer any greeting. Maybe she is having a bad day.

Cleanly, friendly and well-stocked.

Really like this store, you can get just about anything you need. Its fairly quick. And clean.

I was irritated with my visit to this store today. Employees were busy restocking shelves and had small boxes scattered everywhere--in the middles of the aisles even. Certain aisles were completely inaccessible due to the boxes, stock carts, and employees sitting on the floor. One young man even plowed his cart into the aisle, expecting ME to tuck in or move aside?! Excuse me, customers come first? This restocking was not just happening in one or two random aisles, which would make sense

The addition of the self check out lines is nice. Cant go wrong at target

This place is trash. the employees just watch you wonder around looking for products and offer no help to find an item even when walking up to them.

Disappointed. Customers leaving their garbage on clothing shelves. They got rid of the food area too. Starbucks is the only saving grace. Prices are still okay though. Also clothing on display couldnt be found on racks. No properly stocked in all sizes as well.