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Acura of Melbourne
6957 Bromley Drive, Melbourne, FL 32940, United States
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Acura of Melbourne
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Ch
Review №1

Love my new car purchase. Acura of Melbourne made it very easy for me. I drove all the way from Orlando to come purchase my vehicle. Where my local dealers weren’t willing to negotiate numbers, Acura of Melbourne was. I worked with John Cuestas as my salesperson. Was very knowledgeable and friendly. Took care of setting up the deal prior to me arriving. They gave me exactly what I wanted for my trade in and made my monthly payment exactly where I wanted it to be. Was never pressured to purchase any additions, was simply offered additions. The finance manager was super friendly as well. Explained everything to me and again, never pressured me into buying something I didn’t want. I’m an Acura of Melbourne client for life. Thanks again everyone who was involved!

Ge
Review №2

Great deal on a great Car, John had to be the most knowledgeable salesman I have ever done business with. It was well worth the drive from Vero Beach.My wife Loves this car!!!!

Ga
Review №3

Had a great experience at this car dealership. Our sales consultant Mike was very knowledgeable and helped us find the right SUV for us. He provided upfront pricing and helped us find some incentives from Acura. He took great care of us from the beginning and even after buying the car followed up on our satisfaction. Jamie in finance guided us through the financing process and provided detail on every part of the transaction involved which we value a lot when it comes to these matters. Highly recommend visiting this store if youre in the market.

Al
Review №4

Accounting department was sneaky with adding on fees which I am not happy about and they didn’t like negotiating/got rude and annoyed to the point where I almost didn’t buy a car from them… but Annabelle in the service department is awesome! I 1000% recommend her!

Pa
Review №5

The employees who work at the service counter are EXTREMELY helpful! Great work. Definitely tip of the spear!

Jo
Review №6

Great service. Very knowledgeable and took the time to explain everything and answer any questions I had.

D
Review №7

They are the best there. Very efficient, and quick. So glad they opened up in Melbourne.

Lo
Review №8

I love getting my Acura serviced at Acura of Melbourne. Service agents are knowledgeable and keep you informed on your car‘s progress and recommended services. I feel I can trust the recommendations from the service technicians at this dealership Because they back up their recommendations with actual observations. I am definitely considering purchasing a new Acura since the service at this dealership is so superb and close to my home. I also admit I enjoy getting my car washed and vacuumed every time I get my vehicle serviced.

Do
Review №9

Excellent Service experience. Annabelle and Ruben took great care of our car. They recommended some some quality maintenance items without recommending services we didn’t need.Thank you to the team at Acura of Melbourne. It’s great to have an auto repair shop you can trust.We will definitely be back and will recommend this dealership to any family and friends!!!

Ja
Review №10

Acura of Melbourne is great! When I bought my car the experience went well and was much quicker than other dealerships I’d been to before. I went for my first service the other day and everyone was friendly and courteous. On top of that the service was quick. Thanks!

Bu
Review №11

Buyer beware if you want anything from their parts department. I needed a part and I did my research and found it online for 20% less including shipping from another Acura dealership out of state. It wasnt a cheap part and was only available OEM not aftermarket as I try to buy OEM parts when called for even though nowadays a lot of OEM parts are made in China.They had to order the part from the warehouse just like this dealership would have had to so I dont want to hear anybody whining about such and such. I gave this dealership the chance to match the price and they wouldnt budge. If they dont want to compete on a price imagine how they treat their employees that want to buy parts. Now I understand why some of these stores are called stealerships.

An
Review №12

Great service! Annabelle was very friendly and great to work with.

wa
Review №13

I am very happy with the professionalism & skill set of each employee that works at this location especially the mechanics that work at this dealership. Very knowledgeable plenty of experience & trustworthy group of people. Fixed my TL treated her very good and cleaned her up pretty good as well. Thank you so much Annabelle & Acura of Melbourne for the great service.

We
Review №14

I bought my first Acura from Acura of Melbourne and I have to say I am extremely happy with everyone from sales to service. Pleasant and very easy to deal with. Jamie and Tom made the sales experience quick and painless. The GM Jim has done a fantastic job with his staff and I couldn’t ask for a better experience when purchasing a new vehicle. After being a loyal Ford customer for the last 15 years, I am happy to say that my new dealership is Acura of Melbourne.

Ma
Review №15

First time using them for service, I had a great experience. They noticed my car took a little longer to start then normal and checked the battery and discovered that it failed their inspection and they replaced it free of charge, my battery was 3 years old and I didn’t notice the battery was failing. They noticed my tires were pretty worn, which they were and gave me a price to replace all 4. The price quoted was the same cost of the same tire at Walmart and they provide 2 years of roadside hazard damage free and rotate and balance for the life of the tires. I received a free loaner car while I had a few repairs (recall and two warning lights) were completed. I will definitely continue to service my Acura at this dealership!!!

Ju
Review №16

This was the most pleasant car shopping experience I have ever had. My sales person John saved us thousands on our Acura and everyone was so nice to deal with. We will undoubtedly be returning customers in the future!

Le
Review №17

It has been the most pleasant and professional Acura and/or service department Ive ever been to. From the moment we drove in to the second we pulled out we were very happy. My fiancee and I both looked at each other in awe because the service was so pleasant. Thank you Annabelle and team!!

Ca
Review №18

Acura of Melbourne’s service department is the Best! I recently had a piece of metal sticking out of my tire and they had me scheduled right away to get it repaired. Wait time was only 45 minutes and I was out the door. I have never had that kind of service with any other dealer.

Ju
Review №19

Best service team in town. Didn’t try to upsell me anything I didn’t need. Glad they’re hear to keep my best interest in mind.

Ca
Review №20

This was pretty low pressure. Jon was easy to work with. No issues.

Re
Review №21

This was the most pleasurable experience I have ever had at a car dealership. Our salesperson Mike was extremely knowledgeable and very pleasant and easy to talk with. He was no pressure, and helped walk me through the total car experience. This vehicle is the first new car my husband and myself have ever had. That is saying alot since we are in our senior years. Acura of Melbourne let us check something off our bucket list! Thank you.

Se
Review №22

The nicest people youll ever meetQuality service with a smile 😃 😊 😀 😄 😁

Be
Review №23

Incredible customer service. Impeccable establishment. Hassle free. This is my first Acura I have ever purchased and it won’t be my last. Absolutely love my car. This place sets the standard.

ze
Review №24

I had to travel from California here to Melbourne on urgent family business, during that trip my Acura mdx started to grind when I started it. So I brought it by the new dealership, And within 4hrs they had not only swapped out a starter that had to be replaced but buffed up my car inside and out. If that wasnt enough they provided me with a loaner so I could continue with my day.Thank you for you clean environment and prompt service.D. Jones

Fr
Review №25

We’ve been bringing our Acura there for service since they’ve been open. Annabella Service rep was very professional cannot say enough good things about the service department.

Jo
Review №26

Acura of Melbourne, FL is a very professional, thorough and efficient dealership.From the moment we entered the pristine premises, it was obvious that the team here maintains the highest standards of excellence in all facets of the business.The quality of the MDX we purchased speaks for itself. Equally impressive was the sales staff, parts department and maintenance facility which is always very important in our purchase decisions.The general manager, Jim Crockett, is very engaging and professional with the customers, a trait rarely seen in most dealerships. The price was fair and once agreed upon the entire staff went into action quickly and efficiently to ensure we were completely satisfied with our buying experience.Our salesman, John Cuestas, worked tirelessly arranging the documents and coordinating with finance to streamline the process. He also spent well over an hour with us to ensure we were completely knowledgeable and competent with the vehicles features.We both remarked to the entire team that this was the most professional dealership we have ever worked with.If we are as happy with our new MDX as we are with Acura of Melbourne then we have many pleasant years ahead.5 Stars to Acura of Melbourne. I cant think of a single area where they did not exceed our expectations.

Ca
Review №27

We drove an hour to drive to this dealership because they did not make the process of buying a car difficult. Very easy to work with!!! Great dealership!!!

Ty
Review №28

My car is working well after a simple oil change and tire rotation. I am happy my car was decently cleaned after the work as well and was done in a quick time frame.

Na
Review №29

Great service all around. They washed and vacuumed before delivering my car. Super clean

Th
Review №30

Incredible service, great experience, above expectations from management, financing, sales, and my amazing new vehicle. Highly recommend this dealership and this brand!! I am sooooo happy!

WR
Review №31

Awesome dealership. Annie was able to take care of all questions and issues. Very professional, and amazing customer service. A+++

Co
Review №32

Beautiful Dealership! Friendly and knowledgeable staff. Highly recommend.

Ri
Review №33

It was a great pleasure to work with your employee Annie Eisenhauer. She displayed a level of knowledge and a customer service orientated attitude that I have come to expect from the Acura brand. Thank you!

Am
Review №34

I want to say a huge thank you to Annabelle in service, I lose my head some days and couldnt figure out why my phone wouldnt pair. She helped me quickly and was so nice about it even though it was my mistake. Shes a real charm and Ill make sure I ask for her on my way back through the area!

Li
Review №35

Great service! Professional, they did not try to upsell anything, would highly recommend. Thank you Annabelle!

Al
Review №36

Annabelle my Service Advisor was very professional. She helped get my recall done and provided me with the top notch service one would only expect at Acura of Melbourne.The loaner car was a 2022 MDX, what I nice vehicle.

St
Review №37

Great Cars, but I recommend you compare prices with other dealerships in Central Florida for better prices.

Av
Review №38

I took my dad down to Florida to go shore fishing since he hasn’t been in years, but of course I had a flat tire getting off the freeway. Annie in service was awesome at getting me in and back on the road, even though I’m a loyal Jeep fan lol. Her help saved our trip for sure!

Th
Review №39

Excellent product but customer service was certainly below expectations. Below Lexus, Audi, Lincoln and/or Honda which are our prior experiences.

TT
Review №40

Very professional group of folks, who actually advise based on needs instead of nice to have. We serviced a non Acura vehicle and they were able to get the necessary parts in less than 24hr. Nice/clean facility. Definitely will be back for future needs.

Jo
Review №41

Im very pleased with my whole car buying experience at Acura of Melbourne. From the knowledgeable sales staff all the way thru to the finance/sales/delivery process. I cant think of a way they could have provided better service.

As
Review №42

Had a great experience here! From sales to finance everyone was very helpful. Shoutout to John C. and Randy!

Ph
Review №43

This was my first time visiting the dealership for service on my RDX. I was very impressed with the dealership and service I received. I’m so glad we have a dealership here in Melbourne now! I will definitely be a repeat customer!!!

Am
Review №44

Had a wonderful buying experience! Manny was very communicative via text and in person. We were able to come to a purchase agreement over text in order to minimize my time in the dealership due to Covid. James was quick and efficient in the Finance department! Very pleased!

Am
Review №45

Annabelle, was absolutely amazing. She was very informative and very helpful.

Di
Review №46

Annabelle was extremely nice, I am happy with the service. We had a small disagreement over a service I had done and they called and made it right. I am a happy customer!

De
Review №47

This is one amazing place to purchase a car. My sales person, Roberto took time with me, got me the best possible price, made my purchase easy, enjoyable & added to the excitement you feel purchasing the car of your dreams. He treated me like a friend & was genuinely as excited as I was. He made sure everything was perfect. This experience was beyond my expectations. Thank you Roberto, I love my car!!!!

Jo
Review №48

Great customer service. The only problem I had was the fact that I went for a routine B1 service and I left with my AC not working. When I brought the car back, I was charged $100+ to find out why the AC was not working. I was told that it was gonna cost me $1,500+ to fix the AC when it was working fine before I brought the car in.

Mi
Review №49

I went down to Acura of Melbourne in the beginning of February to look at the new 2022 MDX & decided to order 1 for my wife, it did take about 4-5 weeks to come in but it was worth the wait!!! My wife is so happy with it!.. everyone was extremely helpful, from are sales man ( Tom H. ) to the manager up to the financial part!!! While we were waiting for the paperwork to be finalized Tom took us around to the service center parts introduced us to employees everyone seem extremely happy and they seem to enjoy their job and was very helpful answering questions... if anyone is in the market for a new car I would recommend them.... thank you Acura Melbourne for making buying a car painless LOL!!!

Ne
Review №50

Very nice, clean dealership. Our salesperson Roberto was very courteous and had a ton of product knowledge. Anyone that has him for a salesperson I lucky indeed. Jamie was also exceptional and very efficient.

Ch
Review №51

My sales guy Roberto was AMAZING!!! He went above and beyond to get me the vehicle I wanted. He took his time with me. Gave me options. I never once felt forced or rushed. He even sent me a video showing me my options prior to me arriving at the dealership. The entire process was headache free and a pleasure. Make sure you ask for Roberto when you get there. Thank you Acura of Melbourne!!!

Ro
Review №52

Extremely well organized and customer friendly. Highly recommended.

Je
Review №53

Great service and professional staff! Highly recommend Acura of Melbourne. Thanks for the great service on my MDX! 5 STAR Dealership

Ra
Review №54

Roberto and Jamie were AMAZING!!!!!! They made the process of purchasing our new Acura MDX very easy and painless for us! They did everything they could to help us to get just what we wanted! I highly recommend this team!

Ke
Review №55

Friendly staff, latest state of the art facility with a drive thru alignment and tire check station. We got a great price on tires and alignment. I found my new service center for my Honda!

Ta
Review №56

I was not exactly in the market for a vehicle, but I was interested in seeing what this new dealership had to offer. I checked them out and dealt with Roberto, who was very nice and knowledgeable. He gave me a tour of the dealership including their state of the art service department. We are not in the market for a vehicle right now, but I know where Im buying my next car.

ra
Review №57

Always have great service from Anabelle!

Dy
Review №58

Always a pleasure at Melbourne Acura. Extremely knowledgeable & still down to earth. Will always have my business.

Li
Review №59

Fastest dealership experience I’ve had and don’t mean that in a positive manner. The salesman Roberto didn’t introduce himself, test drove an Acura without getting my license, assumed I couldn’t qualify for a lease since my home is owned outright so I left and drove to Orlando then leased an RDX there. Also, the payments were much higher at Melbourne. Drive farther for better deals and don’t take advantage of locals.

Er
Review №60

I found a 2006 Acura RSX Type S on there website and told their Salesman Roberto that I wanted the car had the cash and was ready to pay for it over the phone. He said that’s fine and he would get with me the next day. Finally talked to him in the afternoon and said his sales manager sold it to someone else. So after agreeing to a deal they sold the car out from under me to another person!! I can’t stand people that do this!!

Ad
Review №61

Had my car serviced here twice now and Neil does excellent work. Ill never take my car anywhere else.

Lo
Review №62

I had the best customer service from Roberto and his team. I highly recommend Acura of Melbourne. Don’t waste your time elsewhere!

Da
Review №63

I purchased a 2019 RDX at another dealership before moving to Florida. In the other state Acura was a premium brand and treated as such in sales and service. My first encounter with another Acura dealership in Orlando was terrible bordering on sleazy. I was excited to find out that a new Acura dealership was coming to Melbourne. I have been in multiple times and this last time had some more in depth fixes done. Ruben Bustos was excellent in his attention to detail and customer service. When you buy a car the sale is one part of it, the service a huge other. This service department is an excellent example for the the Acura brand. Thank you Ruben.

De
Review №64

🙋The service and the people at the Acura dealership in Melbourne was absolutely great they were really nice thats all I could say they took care of my Acura TL and I was extremely pleased I would highly recommend that place to anyone 😷

Ar
Review №65

I was early for my appointment, but they took my car right away. Very good service

Al
Review №66

Annabel was fantastic!

Oj
Review №67

Have been messaging the dealership contact Nikki since yesterday morning for a quote, however even after following up he never called back or messaged. So much for service to the client. If this is the sales rep response I wonder if I ever call them for some issue with the car.

Gl
Review №68

My experience was excellent!! I had two problem with my new 2019 MDX. Had a oil change, they updated TCM software for hard upshift plus had a noise when I made a right turn.. I’am very happy my car don’t have that hard upshift when accelerating and no noise..! When they gave me my car was nice and clean.!! I recommend Acura in Melbourne dealership.. Ruben was my services advisor provided me with good customer services.!!

Sy
Review №69

My experience at Acura of Melbourne was wonderful. The sales team was great.

Re
Review №70

Great experience, great customer service, was there less than 2 hours!!!

Er
Review №71

Great staff and beautiful dealership. Very helpful and quick service department.

Kr
Review №72

Just got a Certified Pre-Owned 2018 MDX and the experience was wonderful. My salesperson Nicky was so helpful along with the general manager, as they allowed me to take the car home as my trade-in was in the shop. The dealership is brand new and the service department looks great looking forward to my first service.

Gi
Review №73

Our salesman John Cuestas is awesome.We told him what we wanted and equiptment and he actualy found it for us,but what blew our minds he actualy drove the car first showed us the acceleration power the car had and how the auto cruise worked then had us drive after he showed us all the features and demonstrated them. To us that was amazing. We had been to several dealers latley and not one sales person drove first to show us what the car can really do. Acura of Melbourne has an ace with John on their team. THANK YOU John

Mi
Review №74

I really was interested in an Acura MDX ( New or Used) . So went to the Acura of Melbourne Dealer since they are only 5 minutes from my house. I checked in to the receptionist and told her I am interested in new or used MDX. She proceed to go get a sales agent. I waited in the lobby for 10 minutes or so. Not a single sales agent came out to greet me. So I departed. Obviously this Acura dealership does not want my business and will go elsewhere.

Br
Review №75

I found the experience of purchasing a car from this dealership to be straightforward and less painful than other dealerships. My salesman, Jay, was personable, not pushy, and very helpful throughout the process.

We
Review №76

Very nice!

An
Review №77

Everyone at Acura of Melbourne was very helpful. Especially jay santo my salesman. They made sure I was completely happy with the car I purchased. I was not pressured at any time, it was just an easy process.

Er
Review №78

Great, clean and fast service. I bring my Honda and Acura for oil change and other needs.

L.
Review №79

Most expensive oil change and tire rotation ever.

Ba
Review №80

Fantastic service! Highly recommend Acura of Melbourne for any type of service. Very professional.....

ka
Review №81

First time here getting my oil change and some service, best experience Ive had in a very long time. Thank you to the amazing Acura team and their professionalism, specially Jason Jay Santo

Ja
Review №82

First rate facility, parts department is exquisite!!

Qu
Review №83

I have not been to the dealership but I called in and wanted to get some information about the new MDX. I also had some complicated service questions to which they took their time to explain it in a way I could understand since Im not a car person. Based on that call alone, I am certainly buying the MDX from them when it comes out next year!

On
Review №84

Excellent 👌 Service!!!

Mi
Review №85

Very pleasant experience at Acura of Melbourne. From the test drive, to driving off the lot. I will definitely be back.

Jo
Review №86

Great customer service and beautiful new facility! Highly recommend.

Th
Review №87

The most beautiful Dealership run by great people I have ever been to!

Br
Review №88

Excellent customer setvice! Highly recommended

Ad
Review №89

Thanks Rubin for all your help. Nice to be doing business with Acura of Melbourne keep up the good work...

St
Review №90

We just had our 2017 RDX looked at as we were having issues with the keyless entry/alarm system. We have driven in from California. We didn’t know that today was the first day of this new dealership and JP Duncan and Rubin Bastos could not have been better and more accommodating. They were great. Got us right in, had the problem diagnosed and even though the part is back ordered, gave us all the information on what part is needed and reassured us everything would be fine.Great dealership, friendly and helpful staff and would definitely recommend them to anyone needing Acura service!Thanks very much!!!

El
Review №91

One word, Excellent!

Ty
Review №92

If I could give 10 stars I most certainly would. Roberto and his sales manager and finance went above and beyond to help me get lower payments on my vehicle. Not only did they do that but also they got me into a brand car. I cant thank them enough and will definitely be going there for my next car in 3 years.

Jh
Review №93

Great service.

Information
25 Photos
93 Comments
4.7 Rating
  • Address:6957 Bromley Drive, Melbourne, FL 32940, United States
  • Site:https://acuraofmelbourne.com/?utm_source=google&utm_medium=organic&utm_campaign=google-my-business
  • Phone:+1 321-252-4215
Categories
  • Acura dealer
  • Auto parts store
  • Auto repair shop
  • Car dealer
  • Car leasing service
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–7PM
  • Saturday:8:30AM–6PM
  • Sunday:12–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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