The gal helping me today was absolutely fabulous, very attentive and helpful.

So disappointed! Have been a loyal Mac customer for YEARS...poor coordination and perhaps lack of supervision (??) means I will only purchase other products and will no longer be a patron of the Medford, OR location.To quote a a famous Pretty Woman, “big mistake”.

Review update ......I have been a no hassle customer for a few years I come in & spend anywhere from $100-300 every time I go there, when their is other customers & they are busy I let them go first. The employees know me for being a big spender there & often they treat me a such,people around me say they hustle me but I understand they work for commission so Ive always let it go . Three weeks ago I went in for products and spent over a 150$ the sales lady kept trying to push me into pre sailing things and come back in for the products that were on the shelf ? She told me Id save money I insisted I didnt care yet was pushed into this promotion . Then I was told I wouldnt know how much I would save till after I was rang up, then only to save ten bucks!So over a hundred dollars of mine was tied up in this investment well if you look at loan rates they are 9.95% so in theory I didnt save anything this wasnt a special deal, I was used to better help the sales women daily sales or what Mac was pushing. Ten dollars does not justify me coming back to the store its cost more in gas not to mention my time I feel insulted and used.Im not sure I will return as long as that lady works there I still love john, Maria& their manager so the three stars are for them .I guess from now on I will call to see if she is there but the idea of having to deal with the automated phone service is even more frustrating it takes over a min of following directions to get patched through so I think I will just be taking my business on line.Thanks for making me feel like a sucker .You should re read the story of the golden goose!Oh my goddesss this Mac store is awesome, I love love love all the crew here .They are beyond helpful if your amateur or expert they got you covered! (Get it lol)I travel a lot and have seen many Mac stores and this crew really is wonderful, I never feel condescended, they are so willing to help create your dream or help you find the product you want . The artistry is amazing best place locally to get your makeup done for an event. completely knowledgeable, willing to help and they even will share their tricks .Even tho the store is small they pack it very well with the products I need as a makeup artist . The quality of the products are fantastic, I personally am a makeup artist to showgirls and performers and I never have problems with these products sticking and lasting . I see many Mac across the west coast and this is my favorite cause of the staff, they all rock, even my wife who hates corporate companies and mostly of the mall she too really enjoys the staff. I give you my official approval of this store :)