As with most of our car buying experiences in the past, we were expecting a salesperson that would put on an act and not be as genuine in their approach as they should. Ranger “Mitch” exceeded our expectations of a sales professional and made our car buying experience a pleasant one. He addressed all of our questions and if he was not sure of something he would track it down for us. There was no awkward standing around while we looked at vehicles or irrelevant conversations we were accustomed to by other sales people. If you want to have an enjoyable, stress free, pleasant, and an easy going car buying experience; call Mitch and schedule a time to speak to him in person. You will not be disappointed. Thank you Mitch, and Thank you Lithia Toyota of Medford for a better than expected experience.To those about to shop for a vehicle I highly recommend Lithia with their team of professionals and I highly recommend speaking with Mitch.

Worked with Chad at Lithia Toyota Medford to purchase a RAV4 Prime. He was super helpful and made the experience pleasant and walked away completely satisfied! The car is great. I highly recommend the plug in hybrid. I also worked with service to add and tow hitch receiver and they delivered a quality product.

After an initial disappointing experience during the summer when I first started looking at new cars, I started shopping out of the area. My loyalty to local businesses later influenced me to give Lithia one more try, and I used the phone. This time was much more satisfying, and I am glad I persisted. I am happy with my new Rav4 Prime, and both Benji and Charlie were both very helpful.

I just bought my first new car from Joshua Walton at lithia toyota. I had a great experience. Josh was really knowledgeable about the car selections and was not pushy about anything. I definitely recommend going and talking with him if you are needing a new car.

Just bought my new car from Lithia Toyota and it was such a great buying experience. I worked with Joshua and he was very helpful. I appreciate that I could look around and not feel pressured to buy. I left and ended up coming back. Everyone I worked with was very kind and helpful. I recommend for anyone looking for a car. Thank you Lithia Toyota and Joshua for your help!

Buying experience was quick and straight forward. I told them what I wanted to do. No back n forth trying to get more out of me. Salesman was excellent. No sleaze tactics what so ever. This is a 1 star because I was offered, UNLIMITED OIL CHANGES for the life of my vehicle for about $90 more a month. I run a taxi biz so i said yes. After I signed everything with the FnI guy there, I brought it up and found out it was actually 4 per year, but for as long as I had the car. Unlimited to me means UNLIMITED. Taxi cabs put 100-300 miles per day. Synthetic oil changes are about $70 and the cabs need one almost every month. If you can add, I lose money with this. I dont blame the sales guy, he had to script it how he was told to

Second great buying experience at Lithia Toyota! Traded in two vehicles and custom ordered just the truck we wanted. Price was fair, negotiations went smoothly, truck arrived on time and the delivery and finalization of the deal was quick and easy!

On a trip to Portland from the SF Bay Area. Check engine light came on in our Camry. Got to Lithia Toyota on Saturday morning when the service department opened and got the car right in. Since the fix would take 4 hours or so, gave us a ride to our hotel and when the car was fixed, picked us up to retrieve our vehicle. A great experience. Even though we didnt want to have the breakdown happen, the fix was smooth and we got on our way the next morning with no issues. Thanks Lithia Toyota!!!

Not sure why the front desk lady is able to speak to paying customers that way that she spoke to me. I paid for service on my vehicle, life time service, and every time I call she’s nothing but rude and when I asked her to be nicer she just replied with she is being nice. If someone has to tell you to have better customer service you don’t have good customer service.

My service experience was remarkably excellent from beginning to end. The online scheduling was quick and easy. The service began at the scheduled time and finished earlier than expected. Overall, the experience far exceeded my expectations.

Greg is a great salesman. Works for the best result. Best person down there

Very accomidating and quick. They need to give out a little more information to new customers as to what to expect.

Brian and Chad were so accommodating and willing to answer any and all questions. They were supportive in making sure that I felt comfortable in my new vehicle and felt valued as a customer.I bought my new vehicle over a week ago and they still continue to answer my questions and are quick to respond.I appreciate everything!

I would give zero stars if possible. DO NOT BUY A VEHICLE FROM THESE CROOKS. Purchased a 2012 dodge avenger from them barely two months ago. It was running hot driving home from the lot the day of purchase, figured it just needed a top off of coolant and it was 100+ degrees outside. now less than two months later its sitting in my driveway with a bad coolant leak that requires a $450 part and the removal of everything down to the block. engine oil cooler assmebly has to be replaced. Not to mention overpriced which i was willing to pay because it was the car I wanted. Not a happy customer and cant even drive the car im making payments on.

I dropped my newly purchased car there for some mechanical issues while Im still in my warranty, they had to bring it to somewhere else to fix a software issue. Ive been calling everyday for over a week, asking where my car is at, and to make sure that if the place its at, doesnt start fixing it until after my warranty is over, that they are not gonna make me pay for it, because A. Its not my fault the place didnt start fixing it until after my warranty and B. These issues shouldve been addressed before they sold me the car.Ive also been trying to ask if I can get a rental car for no charge, since I didnt cause the issues on my car, Ive Ive leaving voice-mail after voice-mail asking to call me back and nobody has. I normally really love this toyota dealership but this expierence has just seriously dissapointed me. I just want some information. I just want my car back.

We found the staff at lithia Toyota top-notch, not high pressure and very helpful in the finance department. Bought this lovely car for a deal that we thought was great! Travis (sales) and Denny (finance) are great to work with.

Aaron Greenwood is an excellent rep! He made the process smooth and fast, communicated quickly (even on his days off!) and got me into exactly the vehicle I was looking for. 10/10 experience as a first time new car buyer.

Great service David helped me to be able to get my 2021 Toyota Tacoma! Working with the sales person was a great experience on my 1st brand new vehicle!

I have been buying vehicles from Lithia Toyota in Medford for many years.The sales person that I’ve always dealt with his David Solorio, David is an amazing sales person and he’s a great representative for Lithia Toyota in Medford. I can call David on the phone and explain to him what I need or what I want and ask him to put the package together for me prior to getting there, my buying experience has been seamless from start to finish. No haggling, no wasted day..

Buyers beware of their paid Google Reviews.I just bought a used 2015 platinum Trundra that was NOT California compliant with SMOG due to a aftermarket cool air intake system.This was not disclosed to me during the sales process, and I was told it was compliant with all 50 states during the sales process.They knew I was from California and I expressed concerns about SMOG compliance for California. They told me: “no problem, we make sure it’s California SMOG ready.” I have been trying to get this truck registered for weeks, and I’ve been running into issues because of this intake issue.I called to let them know about the false information during the sales process... and they told me “that’s the risk you take when you buy used”.Nice customer service?Shady AF if you ask me.Now, Im little nervous to see what else is going to pop up soon.With Lithia, you need be carefull on nerwer used cars/trucks. They will NOT tell you about the exta cost you will have to pay. Even when you ask.

I love my Toyota! Working with Lithia was pretty easy even with Covid. I was so excited to be able to replace my last lease of a Red Rav4 with another one. Was afriad I would end up with a boring White or Silver.

Buying a car and everything that goes with it is not my idea of a good time. That being said, Armando, our sales rep was a joy to work with. His professionalism spoke volumes for the dealership. Speaking of the dealership, it was pretty nice. Lots of cars new and used and everyone I spoke with was pleasant. When the time comes, Ill be back for sure.

Excellent customer service. Charley, Ben, Brian, and John answered all our questions, and helped us navigate all the on-board setup screens.Thanks guys!

Ive been here four times in the last 6 months, the first time I asked them to change my oil and rotate my tires 90 minutes later they informed me that my truck was finished but they had forgotten to rotate my tires.The second time I asked them to change my oil, 2 hours later after asking the gentleman if my truck was done three times because it had been sitting in the parking lot with all the other finished vehicles for an hour, he finally found my keys and l was able to leave. Just last week I went in for a walk-in oil change and they informed me that they were too busy to take any more appointments for the day and to call and make a reservation next time. So this morning before my 2-hour drive to get my oil change I called and talk to customer service who said In did not need a reservation, I then drove 2 hours to be told that it would be a three and a half hour wait to get my oil changed.

Easiest car buying experience! Everyone was so professional and pleasant. Scott was the best and found exactly what we wanted.

Fantastic people, and service. Thank you all for your time.

Working with Charles Whitley, Skyler, Brian and Hakeem was a pleasure. We appreciate their patient and non-pressured approach throughout. And we got a good car, exactly what we wanted.

Absolutely fantastic buying experience. They were motivated to make a sale on a Prius Prime but treated me with respect throughout. No nonsense games like other dealers sometimes use. When they brought me numbers, they were fair the first time. Wonderful buying experience.

I has an absolute great experience with buying my first new car. Everyone was very friendly, helpful, and not pushy at all. All my questions and concerns that I had were taken care off 110%. Luis R. was great through the whole process and extremely helpful getting me the exact car that I wanted. A huge thank you to everyone that helped me through the process of buying my first car and a huge thank you to Luis for all the help!

Scott was responsive, friendly, low-pressure, honest, and he aimed to please.

Been going to this dealership for almost 8 years. Theyre always super courteous, informative, helpful, and go the extra mile whether youre purchasing a vehicle or having maintenance done. Ive purchased 3 Toyotas in the past 8 years from them, and have taken 4 Toyotas there for maintenance. Highly recommend this dealership!

Mark Grossman is a great manager, and John Oppy is his best team leader. Whenever I go to Lithia for an automotive repair, and I see one or the other of these guys, I know my car will come out of the experience better than ever.

We purchased a used vehicle with 100k miles that had a transmission issue right away. Fortunately we had bought the extended warranty. Lithia Toyota was quick to take care of it per the terms of the warranty. Everyone we worked with was polite and professional through the whole process. We would buy here again.

Every single person I worked with was wonderful! My sales person Josh Walton was nice and honest, the sales managers were fun to work with. The other sales people were funny and nice to hang out with. The prices of the cars were fair. I could not recommend any other place to get a new or used car!

Bought a 2021 Toyota Rav only had it for 3 months and I had to take it to the service department because the low tire light was on. Come to find out there was a screw in the tire and service guy told me that they could not fix it. I had to buy a new tire that ended up costing me over 200.00. I understand it’s nobody’s fault but I felt the way their service department handled this was rude down to the cashier taking my money. I will definitely go somewhere else if This happens again.

Excellent service and products! Always a pleasure doing business here. ‘Will keep coming back!

Sales was very good at listening to what we were looking for. They were also great when it came to the purchase and finance was very quick. We were basically in and out in less than 2 hours. Best experience ever. Thanks guys

We did everything from start to finish online & over the phone! We were amazed when they drove over thirty minutes away to us with our new, used, Dodge. We signed the papers in about 15 min, everyone wore masks, & they drove away! Everyone was so friendly & helpful. Thank you & big hugs!

Ultimately, it was a great experience. However, I am still waiting for the new tags for which I paid extra. I have received the new registration and title, but still waiting for the new tags. Someone should check on those and contact me via e-mail please!

Always amazing, friendly and knowledgeable. Lifetime oil was best thing I ever purchased with my car. All my vehicles are Lithia.

Benji showed me around the lot, and all the CPO vehicles, great guy, very patient, honest, and professional, a real no-hassle experience. I enjoyed shopping here.

Amazing experience at Medford Toyota! Scott Weigand is a tremendous asset. When I first contacted Medford Toyota, he was quick to get a hold of me. He found exactly what I wanted, and sorry ladies and gentlemen, I am the owner of the 2021 Toyota Tacoma TRD Offroad, in VooDoo Blue yall have been thirsty for! Thank you for all your help Scott, you made car buying a breeze!

We were very pleased with our experience purchasing our new Venza at Lithia Toyota in Medford. From our salesman Steve Kahai down to our financing in which we were provided a better rate & term than initially agreed upon! Would definitely recommend to friends & family.

Ask for Tyler hell set you up nice hes a honest good dude👌💯

Toyota Lithia in Medford is my go to, hands down. Skyler has helped my wife and I with several purchases and trade in transactions over the past 6 years. We always receive complete hospitality and fair service when we shop Lithia. Thank you for everything!

Went in to pick up my car after being fixed and three different guys were so so rude to me…

Replaced battery in Prius. Looks like ok place

We LOVED buying our (used) Honda here at Lithia Toyota! It was in immaculate condition. All of the sales people were fantastic and we had a great experience! We will definitely tell our friends to buy here :)

We took our Prius in for our oil change and everyone was polite and efficient. Our service tech, Julia, was very helpful and friendly. All went faster that expected.

John Oppy & Lithia Toyota diagnostic team are the best! They helped me figure out what was needed with my car, AND did minor repairs on the spot. John is the friendliest, most cheerful guy! I felt very taken care of.

Top notch experience. Dealt with professional, courteous, and knowledgeable staff. Would not hesitate purchasing a vehicle in the future from Lithia Toyota.

Aaron was wonderful. No pressure, all professional, personable, and easy to work with. Everyone was pleasant and conducted business as I expect Lithia should. I 100% recommend this dealership!

Lithia Toyota in Medford was wonderful! The process for getting my Corolla was quick, efficient, and easy. Steve, the salesman that assisted me, was absolutely wonderful! He wasn’t pushy, answered my questions, and made the process easy. I’ve also worked with Luis in the past, and he is wonderful as well! I would highly recommend Steve and Luis at Lithia Toyota.

Skyler was amazing. The entire experience was straightforward, efficient and easy!!! Certainly worth the drive from California!

My vehicle broke down while I was out of town visiting my family in Medford. I brought it in to Lithia Toyota as it was an emergency and my mechanic was out of town. After a diagnostic, I was told that my car was having fuel management issues and that it would be an expensive repair. I agreed to have it fixed and told them that I expected the vehicle as soon as possible as I had to leave town very shortly. However, they took 5 weeks to fix my vehicle and ended up charging me even more than what was agreed upon. There was a very huge problem with communication in which I had to get in contact with them in order to even receive an update. I am completely unsatisfied with my experience with the employees and service manager.

I was shopping for a specific vehicle. Scott texted me photos of vehicles I was in search for before they even hit the lot along with pricing and all of the specs. We ended up buying a family members vehicle due to our budget and referred that family member to lithia where they need up buying their new vehicle! I appreciate so much the help from Scott aswell as the parts and automotive department where we get oil changes!

I worked with Josh St. Germaine to get my new Rav4. He not only brought the car to my home for a test drive, he fought to get me the best deal on my trade in and new car. He went above and beyond to make sure I was happy. Both Josh (sales) and Kenny (finance) were great to work with. I will definitely refer all I know to come see Josh.

Went there to buy a car with my girlfriend... got approved everything was smooth... We we’re there for 5 HOURS! not exaggerating at all... My problem was that they never even acknowledge how long it was taking Just continued to try to make small talk and pretend like we hadn’t been waiting for hours after getting approved...

We had a really great experiance. We were treated like family and all our needs were met and we were able to happily drive home in our brand-new rav 4 ❤Thank you LITHIA TOYOYA

Highly recommend for service and detailing. John Oppa was very friendly and accommodating, and he truly cares about meeting the needs of his clients and ensuring they leave satisfied.

I am so impressed that the staff are so helpful. All the staff were friendly and the service was amazing.

Iam very pleased with my whole experance at Litia Toyota

They do the oil change in a decent amount of time.

The staff at Lithia Toyota of Medford are awesome especially Kareem, Skyler and John! They made the car buying experience so quick and easy!

Great online experience, quick transaction.

We are pleased with our buying experience. Staff was knowledgable and attentive to our needs, love our new Venza!

The salesman (Greg Templer) was great. I had a pre-approved loan from Capital One and by the time the office (John Rogers) was through with the paperwork everything was a mess! Im not sure if they dont listen to you (maybe because Im a woman?) or if they just dont care what you say. I ended up taking the car back because nothing should be that complicated. They also discouraged me from speaking with the lender directly, which concerned me that not everything was legitimate, and by the time I did speak to the lender, they had already been told I returned the car (I hadnt). They have some good cars and some good deals, but I cant recommend them.

Easy Peezy service on the recall on my vehicle fuel pump.Tom Pitts was very professional and timely.Matt the shuttle van driver also provided the most excellent service to and from my house.Thank you to all…Ed G.

Very good. Fast and friendly service. No complaints!

Always great service!

Great service and selection. I have purchased a new vehicle here and used them for service.

3 hrs for an oil change. I highly recommend making an appointment. Its still a significant wait but hopefully not 3 hrs

From the first phone call with Bryce, to meeting him at Lithia Toyota, viewing the Toyota Siennas, then talking with Chad about the loan, and finalizing it all with JR, their service was friendly, warm, enjoyable, professional and top notch! We were the last clients out of the building for the night, and JR even drove ahead of me in his car to show me where the I-5 entrance ramp was since I was not too familiar with the area and unsure driving home in my new, amazing mini-van! Chad said to call him anytime that night or after, and on our way home he called us to ask how we were doing and if we made it home okay. These guys are the best! The loan process was easy and enjoyable and Bryce even brought my son pistachios and cold, bottled water to help with the wait. I recommend the service here anytime!

Great selection,great service, decent leasing options

My wife and I are both Toyota people. Reliability is a foremost consideration. Our experiences at Lithia Toyota have been positive. Weve had many interactions with John, as our service advisor / facilitator and without exception hes always come through with great communication, professionalism and efficiency.

I wanted to take the time to write a review of Lithia Toyota of Medford because I was so thoroughly impressed by the service provided to me by Charlie Whitley there. I have never had such a pleasant experience car shopping. Charlie treated me with respect and courtesy out of the gate, and was a serious breath of fresh air--particularly to me, as a woman shopping for a new truck. Though I wasnt able to find what I was looking for in the end due to lack of inventory on Toyotas side (and not for lack of trying on Charlies!), when I am next in the market, this is going to be the first place to which I turn--even though I live three hours away in central Oregon. Charlie made that good of an impression. Thank you, Charlie & Lithia! Youll have my referrals always, and youll get my business next time! :)

Staff helpful. Called for service dept. Make appt. Going rates $110/HR labor. Right now all dealers and garages for service at least 1 week out in Medford area. Plan ahead...

I had a wonderful experience with Lithia Toyota of Medford. They made the whole process of getting my new to me car painless and effortless.

John guided me to the perfect car while always listening carefully to my preferences. The entire process of financing my car was calm, seamless, and I felt that every detail was addressed--warranty, payments, insurance, registration. I drove away happy in my new car.

I especially appreciated the patience and professionalism of Joe who helped me navigate the maintenance needs of my new-to-me Prius. Thank you, Joe!

I have been a loyal customer of Lithia. In the last 20 years, I have purchased 7 vehicles (Plymouth Neon 00, Dodge Intrepid 99, Toyota Camry (TC) 2004, TC 2006, TC 2009, Tundra 2017, and a Tundra 2021).Each purchase has been a great experience. However, I must say that my recent purchase is the best thus far, Ben Barringer and Charlie Whitley are two professionals who made my experience a great one for my wife and me. There was no hassle or pressure to buy, they are two people who will continue to represent Lithia with the utmost integrity. I am a native of Medford Oregon. Its always a great feeling to know that you (buyer) are leaving Lithia with a no-hassle deal and confidence that their employees are truly there for the buyers.Lastly, thank you Lithia for living up to your core values on customer service and your employees. I will continue to inform others of my experience with Lithia so that they know what they are getting and what to expect with buying a Lithia vehicle. By the way, I truly admire my new 2021 Platinum Toyota Tundra, thanks again Lithia for everything, much appreciated.

I was lucky enough to get Jordan as my sales person. He was polite, informed and funny. He was not pushy and even went to my house to get my trade in.....great buying experience......Highly recommend Jordan at Lithia Toyota on Riverside.....

I bought my Tacoma here. Nice sales staff, Skylar is awesome to work with.

Never a good experience in the Medford store & this past weeks visit was the same. Terrible experience thru and thru. Go to Klamath Falls or Grants Pass.

Lithia Toyota made my car shopping easy, relaxed and comfortable. I knew what I wanted, and my salesman Charlie directed me to a few of the models I was interested in. At no time did I feel pressured or rushed. He was there to answer all of my questions, and was knowledgeable and professional at all times. The dealership wanted to be sure that I was 100% pleased with the process and, emphasised, that it I had any problems whatsoever, that they would remedy them. Bravo!

Amazing service!I got exactly what I was looking for!Salesman Mike was fun and not pushy!

Pick up and delivery was a life saver. The shuttle driver was very conscientious about cleaning/disinfecting everything in the car--steering wheel, door handle, key. I felt very well attended to during the entire procedure.I made a special request to ask them to fill the gas tank which they graciously did.Totally a wonderful experience.

On Wednesday I noticed a nail in front passenger tire. Drove to Lithia around 2 ish. The sales staff outside directed me to the servicedepartment. When I went in to the counter, I believe it was John thathelped me. He was great, took a look at the tire and with no hesitationgot the car into service where they determined that the nail in the fronttire did not go thru. But in checking the other tires found one in the backtire that did go thru. They fixed it and I was on my way. Thank You again. Michael

Very friendly professional and helpful.

John was very helpful and accommodating. He was able to get me in and out efficiently :-)

Ordered 5 wheels and was called and told they had arrived, came out from the coast for pick up.Was told only 1 of the 5 came in. Wasted money on gas and accommodation.

Came in today to finish the purchase of my second vehicle from this lot and as usual I left way happier than I thought possible. I worked with Travis both times and he went above and beyond to make sure that I could get in to the car I wanted both times. He even helped my ex husband get into a great truck for him. Overall I am very impressed with the staff (specifically Travis and Aaron) and the service. 10/10 will recommend to anyone I know.

Skyler was unprofessional and rude.

Service department is very unorganized & inflexible. Terrible communication & direction. Front desk & department managers dont listen to the customers needs & try to upsell every service needed. Straight Badgers!!! Customer service was terrible at the service desk & with the green Red Blue team. Evan (sales) & Bryce (finance) were both polite, professional & knowledgeable. Even the person collecting money seemed disinterested & annoyed that she had to be there. The whole experience was a cross between Chappell Show (Pop Copy scene) & the movie The Goods, Live Hard Sell Hard. CUSTOMER SERVICE! Wont step foot inside Lithia Toyota of Medford again.

Great experience purchasing my new vehicle. No high pressure sales techniques. Negotiations seemed fair. Scott and Chad were awesome. Easy to work with. Definitely will come back here for my next vehicle purchase!

Friendly and got work done in a reasonable amount of time.

I have worked with Scott Weigand to purchase multiple vehicles at this point over the years. Hes amazing and makes the process really easy.

The employees are great! The founder/ owner and his family are super rich and take advantage of widows!

I was once again impressed with the friendly and professional service I received. Tom Pitts is a great asset to your team, thanks.

Lithia Toyota of Medford is an EXCELLENT dealership to purchase a vehicle from! Steve, our salesman, was very personable and we were comfortable with him from the get-go. He really listened to our thoughts and questions, and our previous experiences and both my husband and myself felt like he cared about our wants and needs. Every employee that we encountered both inside and outside, and even on the walk to the restroom, was friendly and made us feel comfortable with the buying experience.We definitely will recommend the dealership to other people!