Great.

The crew at Espresso Plus has come to the rescue for my business, catering events and charity events more times than I can remember! Always on point, on time and biggest bang for the buck the industry has to offer!Highly recommend them.

Had them do over $3000 worth of work on two of the same machine. Upon returning the machines to our location, I asked the technician to calibrate one of the machines to the same specs as the other machine. He refused and said the machine is perfect. If both machines are spitting out different amounts for the same button, I dont understand how they could both be perfect. Anyway, he left and I emailed the company asking them to send someone out to do what the other guy refused to do. I figured theyd have some sort of guarantee on the satisfaction of the work performed but apparently they dont. They still wanted to charge me. At this point i told the guy Im not going to pay you to fix a job that wasnt done right the first time considering the tech refused to do what I asked. They responded saying, alright, we will send someone out Monday.Dude comes and calibrates the machine and I received a $300 bill.

It is for sure this folks will never see me again. When I first called them about the repair of my espresso machine, they said it takes about a week to have it fixed. I called one more repair place and their wait was 2 weeks to I opted for these guys.Well, it took them 2 weeks just to tell me what was wrong with it. In the meantime I called them a couple of times, left messages, and they never called back. Later, their excuse was that one of those calls was placed “after hours”?? And the reason for not getting to the machine was that the repair guys called in sick etc.Anyway, the parts were already on order and should be in in few days. I placed few more phone calls and listened to more apologizing and excuses, the parts are not in yet, etc. Those parts are readily available on Amazon, and if I have ordered them myself I would have had them in 4-5 days.After a month I had enough of it and just went to pick the machine up. The boss was not there and the guy who happily collected my 85$ for doing no repairs told me that if I wanted to wait until the next day, the boss “might be able to do something for me”. I just took the machine and left.The boss didn’t even border to call me and apologize after all that. I was without the machine for a month and it still needs to be fixed.

They are responsive and offer quality service.

Terrible customer service, just cross your finger you have no problem with your equipment cause they wont fixe it