Called that day and got an appointment for a state inspection! Friendly staff with quick services. Definitely will be going back.
Poor communication, poor business professionalism. I called Friday 8/6 to see if they could fix my car and explained the situation to the person on the phone. The person asked me to email some photos over to them so they could see what’s up, so I did. After this I was told to go ahead and have it towed over later in the day so there would be room for it, so I did, and I gave my key and info to them upon arrival. I get a call 6 days later on Thursday 8/12 to someone telling me that, actually, they won’t do the work on the car except for the thermostat housing, which still leaves my car inoperable at the moment. I was told this was because they don’t feel “comfortable working on cars that other people worked on” since I had already removed the plastic nose, radiator, and fans myself and had them sitting in the passenger seats. Now, mind you, photos of my car in that exact condition were viewed by them before they agreed to have me tow it over there, AND they waited 6 days to tell me they’re not going to do the work. I’m not at all mad because they don’t want to work on the car after I have, I’m mad because they saw the vehicle prior, agreed to receive it, wasted a week of my time, THEN tell me they don’t want to do it. Now, because of their lack of upfront communication it’s costing me MORE money in the form of a second tow (insurance will only cover the first tow to the shop). It seems like an internal miscommunication between the front and the actual mechanics, but that’s not the customer’s problem. Greg (I think?) was very kind, but it’s incredibly disappointing that this unfolded the way it did. I own my own business, and if I agree to do a job I follow through with the work or I at least go out of my way to help resolve the issue if I can’t. I hope this is not how they typically operate. If it were me, I’d at least offer to have it towed back for all the trouble.
Outstanding service, as usual! Had a major issue with transmission. Was quickly diagnosed and repaired that day.
A great place to have your vehicle checked over and/or repaired. Wonderful service and front end staff. So friendly and very helpful. Just nice to visit. You can count in a job well done. Always go there.
I have a Ram 1509 that I have had the tires balanced 2 times. I took it to 301 and they Road balanced them and the truck feels like a different truck, the ride is great. The people there were awesome as well. I have a new place to get tires and service at now.
I took my vehicle in for an appointment for a state inspection. I know that isnt the most lucrative, but 301 Auto got my vehicle in at the time of my appointment and was very efficient and timely. I appreciated the quick service.
Dropped my car off at 8 am and received a call not long after with needed repairs. My car was ready and picked up the same afternoon. Great customer service. Friendly staff. I feel they are honest about what work you need done which I truly appreciate as a female who doesnt know much about car repairs. They provide fast service at a reasonable price. I absolutely love supporting a local family owned business in my community. Definitely recommend!
Been going here for 6 years and not once have i ever been disappointed, they are reliable, timely and honest.
Great communication: appreciate the ability to send a request online after hours, fast response to request, able to schedule appointment within a couple of days, friendly and knowledgeable staff. Good use of email and texting. The big chains no longer schedule appointments for state inspections, I appreciate the ability to do so as I needed to wait with my vehicle. Only complaint is where do I park but I understand the popularity of the business given the quality of service received. My new go to for service.
Excellent ServiceI purchased 4 tires for my Chevrolet Suburban. Family atmosphere of service for your vehicle and caring for you as family. Friendly, professional service. One of the cleanest repair shop around. If you have not utilized 301 Auto Repair to repair or service your vehicle, then you are missing out on a great experience.
This is the place to go for fast and excellent service on your vehicle. The staff are friendly and accommodating. Theyve always treated me (and my Jeep) right!
I had another great visit to 301Auto Repair last week. I made an appointment to have them check my brakes because I heard a slight chirping noise when I backed up and also hear a rattle that seemed to be coming from the rear axel area. My experiences at 301Auto have always been exceptional and this visit was no different from the time Andrea greeted me, to her phone call to let me know my brakes were fine and to let me know the mechanic needed to tighten up my exhaust because it was coming into contact with the axel when I hit a bump. They completed the work right away and I’m very happy with the repairs and everyone there at 301Auto Repair! If you need anything checked, repaired or just have a question about your vehicle I highly recommend that you call them first. It will be the only call you’ll need to make!
Though, were able to reproduce the complaint, they charged a diagnostic for the same complaint that they were never able to diagnose.
They service all my cars. Their price is very fair and they don’t suggest any unnecessary repairs. The staff are easy to work with and talk to when scheduling repairs.
Unsatisfactory service. And was over charged for labor.Mechanic almost dropped my part while installing. The connections (wire and hose) kept the compressor from hitting him and the ground. The same mechanic installed my new parts and broke clips that hold parts in place. If I didnt check the install I would have not known. When I went back i was offered zip ties as a remedy. $500 in labor charges for zipties. Then my truck needed to be re inspect I took it 745am. I called at 130 pm and was told my truck was next. At 4pm I called again and was sent to voice mail 3x. I go to shop and find my truck was in the same parking spot. I asked what happen and was told they wasnt sure what happen. Then a mechanic came out 430pm and took my truck to the back. The reinspection took less than 10 minutes. My truck sat all day for a service that took 10 minutes. They seem uninterested in offering solution to fix my truck. Even after installing my part my air ride system is still sending error code. I took my truck to another shop to find a bad connection on the same part they handled and installed.Their first impression was lousy. Needless to say I will NOT be going back or be recommending them to anyone.
Very friendly and helpful staff. Installed four tires with a four wheel alignment in about 45 minutes. Im a happy customer!
Incredible service and support. Just look at the satisfied clients who take the time to post about this family owned and operated business!! Finding a good, reliable, honest team of technicians is critical given the importance we place in the vehicles we drive.
First time here and couldnt be happier with the service. They worked me in, explained things up front and worked on a timely manner. Very professional and friendly service.
As a longtime Atlee resident, very disappointing to have to write a negative review for 301 Auto Repair. In January, Atlee Auto diagnosed and replaced a timing belt, water pump and tensioner kit on my 2012 Honda Pilot. The situation was unique since the parts I supplied were received as a family gift and labeled as Honda OEM. The sales staff was friendly and upfront that they would complete the service for labor and supply costs but could not provide a parts warranty on parts they did not provide. The scheduled repair was completed by one mechanic in less than two hours and I gladly paid $600 for the service. About a week later, I had to return due to an engine noise in the same area of the timing belt. The salesman informed me that the tensioner I supplied was faulty so at his recommendation, I purchased a new tensioner and belt from them and paid an additional $500 labor for a second repair. The repairs were costly but seemed to be done correctly. I drove the Pilot for about a month and sold the Pilot to another Atlee resident. He owned the Pilot for less than two weeks when the timing belt tensioner failed, causing the engine to be damaged beyond repair. I contacted 301 Auto for assistance and was informed that they would not compensate any amount of their repair or labor, citing that the parts were not warrantied or transferrable, to include the second tensioner purchased, supplied and installed at 301 Auto. I provided compensation to the new owner for an engine replacement and asked 301 Auto for partial compensation of labor costs that I had previously paid to them for the first two repairs. Sadly, 301 Auto is not willing to assist and a simple repair by a local shop has turned into a very costly disappointment.
Came here with my old blue 1993 chevy cheyenne to get an inspection. Day before i had drove 3 places trying to get one done but lady at 301 auto said she can get me in next day at 3pm. I came up and was impressed highly with the sevice and friendlyness. Im definately coming back here.great place to get work done.
301 Auto Repair has saved my (and my Jeeps) life on multiple occasions. They are quick, fair and friendly. As a young woman, it can be hard not to get taken advantage of when dealing with mechanics, but they have always been 100% upfront and honest with me. Ive even shopped around for some recent repairs and 301 Auto always comes back with the best price. Well never go anywhere else!
301 Auto has always looked out for my family and have always done an amazing job! They provide the best service at the best price. It is really more than that though; they treat me like I am someone special. They know me and my kids. They welcome me when I walk in by name. They know where my daughter goes to college and where my son goes to high school. And they also know what I can afford and when I can pay for certain services. They work with me and schedule for what I need to do based on priorities and my budget. I love that they prioritize with me. They are part of my village and I love that.
My first time in they immediately secured their spot as my go to mechanics. I brought my car in for an oil change and also mentioned that I was pretty sure I had a slow air leak from one of my tires that I had tried to have identified by two other mechanics near my old address both mechanics told me there was no puncture (one even showed me the soap bath technique to prove to me that there was no hole) so I had kind of given up on finding the problem. The mechanic immediately identified the leak and patched it but he also went above and beyond and found an entirely different puncture on a different tire and patched that one as well. Great attention to detail and quality work, they have even squeezed me in last minute at the inconvenience to themselves before! Absolutely would recommend, theyre the best!
Andrea and Greg are great at the front desk!
Very courteous and quick.
I had a BAD experience with this place. I do not recommend going there. First they failed to do the simplest of things such as resetting the dash record and putting in the sticker for when the next oil change is due. Then I had to go back to have them redo the front brakes because they were squeaking and not operating properly and they still squeak. But worst of all they damaged my vehicle when working on my car and refused to fix it. Now I have to spend my own money to repair what they broke. Do yourselves a favor and don’t go there.
Always take good care of me!!! Polite and on time!!
They demonstrate excellent customer service everytime one of my vehicles needs a repair. Recently, my tire pressure light was blinking sporadically while driving on I95. The tire pressure was good after measuring but the light kept coming on while driving. I stopped by, the day before Thanksgiving, to see if they might be able to check the tires for a nail. They took my keys and checked the tires within 15 minutes (Even though the parking lot was packed with vehicles). I will continue to use them for all of our vehicle needs.
Great work! Great people! Super fast! Worth the money for peace of mind!
301 Auto rocks with their customer service! They definitely place YOUR safety over fattening their wallet!! They are appreciated!Used 301 Auto AGAIN recently when my sunroof got stuck open. Even though they couldnt fix it, they were able to close the window, didnt try to order pieces just because, they directed me to other places that could help me further AND the cost was unbelievably low! They will be my first thought and my number one choice for any issues with my car from here on out! If I could give them more than 5 stars, I would!Used them AGAIN when I needed all new tires this summer! Andrea really worked to find me the best tires for my money. I cant say enough nice things about this company and their caring attention to detail. Their kindness and consideration is GREATLY APPRECIATED!!!!
Ive used this auto shop a few times with satisfactory service.
Honest family company that leaves no stone unturned yet does no upselling. I always feel comfortable at 301 Auto! My mechanic, Jeremy is extremely knowledgeable and always gets the job done in record time. Amanda and Andrea in the front office always ease my mind with their experience and dedication. I just feel good walking in and seeing a sweet family dog at work as well. Big thank you 301 Auto!
We have been customers for over a decade. I love that this is a family run business. They are always pleasant and we never have had a repair problem or any complaint. Really nice waiting room, coffee, etc.
They forget simple details, like replacing the screw back in my door panel, or replacing my oil change sticker. Also, if theres a fee to look at something since the vehicle is already there, a heads up would be nice. $25 to look at my muffler for a few minutes seems excessive after it already had hundreds of dollars of repairs done.
Went to pick up my vehicle and my keys were locked inside . Had to take an uber home to get my spare.
Wonderful service and super friendly people. My job is completed timely and efficiently each time. Highly recommend
EVERY TIME!!! Great service! Come and see for yourself!
I love this place and all the people who work there. They work so hard to fit you in even if they are already busting at the seams with other vehicles and customers. They are so friendly, and they also care about not just your vehicle, but also the community/and their customers. Wish all places were like this. Hard to find honest auto places, mechanics, and the staff!
Awesome business.
I dont always post reviews, but I really think this is important - this place is AWESOME. SO professional. No matter when I have ever contacted them, I always get a response so quickly. I love how professional they are and they are so knowledgeable. I have taken my car there twice and I have been happy after every service. - definitely would recommend them!!
Outstanding service! Did exactly what was asked, on time and no addons. Andrea and mechanics were all great! Highly recommend!
I have been taking my Prius to 301 Auto for several years now and have always been treated well. This week, my Prius died suddenly on me. I was able to get it jump started, but knew I probably needed a new battery, so I drove it to 301 and left the info in the night deposit. I called 1st thing in am and they assured me they could get to it that day, called me back with an estimate for the battery, and I picked my car up on way home from school that day. Everyone there is always so professional, friendly and helpful. I trust them. Working with them is always a pleasure!
This is the place we use for almost all of our car repairs. They do a great job and are very friendly. It has a nice waiting area if you have to stay while work is being done.
First time.No worries mate!Be back again.My second visit was great!I was in and out in no time!!A pleasure.Thank You !
The staff were very helpful in guiding me in selecting new tires for my SUV - and patient with my multiple visits and phone calls asking questions.They were able to schedule the appointment at a time that worked for me, and the installation itself was faster than I expected.
Friendly and fast service! Made an appointment to get my car inspected and it was done in less than 30 minutes.
I love this shop. The people are amazing and the service is quick and reasonably priced. Over the years I have had a several problems with my car, and 301 quickly diagnosed the issue, many times letting me know the repair was either under warranty or due to a recall, which has saved me lots of money and time.
I highly recommend 301 Auto Repair to anyone who is looking for an excellent automotive shop. The staff is like family there. We have used 301 Auto for many years and have always been treated with kindness and the best standard of workmanship on our vehicles. They always provide excellent service and very friendly customer service as Andrea and Amanda greet you at the front desk. I would invite everyone to try them and become part of the 301 Auto Repair Family! Thanks guys!
301 was able to take my car the same day I called, we’re super friendly and helpful, and called way before the day was over to tell me my car was finished. Plus, there was a sweet little shop dog in the waiting room!!! So instant extra points there.
I am so lucky to have found 301 Auto. For many years now they have kept my 1995 JEEP on the road. They are caring, competent and honest. I love their family style!
I love the people at 301! We have been taking our cars to them for years. They are good people who work with you to find ways to fix your car without going broke. They are very quick and will stop what they are doing to help you out if you have an emergency. It is so nice to find a mechanic who you dont feel like you got scammed or given the run around. They are honest people who do really good work. I plan on using them for many years to come.
Outstanding customer service! Everyone here you can trust and rely on for nothing less than accuracy, precision, and the truth. I would highly recommend 301 Auto to anyone and everyone as their service is quick and reliable. Thank you for all of your amazing work.
Two words that dont go together are honest and mechanic. Well that isnt true here. Only place I will take my vehicles. Very happy with service, communication and quality of work. Keep up the great work!
State Inspection, plenty of time. Second week of the month before it was due I made an appointment convenient to me. They were ready when I got there and inspected it on my way to work. Good work, nice folks - Try em!
Ive had a job done at 301 Auto and again, I was very pleased with the work that they did. I will definitely use them again in the future. Keep doing what youre doing. Great job!
I highly recommend 301 Auto Repair to everyone. It’s a family run business that truly cares about their customers. I have had problems with my car and 301 Auto gives me honest opinions regarding what’s wrong and the best way to fix it. They’re not out to get the most from their customers wallets. They work to find you the best deal for your budget. The service technicians have done an Excellent job on all of my repair work. The ladies in the office are a pleasure to work with. I wouldn’t take my vehicles anywhere else.
We always feel well taken care of with 301 Auto. Weve been customers for a long time. They really go the extra mile and have since day one to make sure our vehicles are well maintained. Service is excellent!!
Always exceptional! They are honest, dependable and genuinely care about their customers. They are the only repair shop that we will have work on our vehicles.
I have taken my car here for over 10 years. They always provide the best service with quality workmanship and honest prices. I never have to worry about them finding a problem. It nice to know that honest business owners still exist and in the car industry, unfortunately that can be hard to fine. Thank you!!
They went above the mark. Didnt charge us for things they had every right to charge us for. We felt they were honest. They worked hard to fit us in before the end of the month for both our vehicle inspections, something everyone else in town said wasnt going to happen. Shoulda tried these guys first!They came recommended by a friend, which always makes me feel better.
I have been using 301 Auto for years and the experience just gets better all the time.I find them to be affordable and they have superior service. Great family owned business.They work on all my cars including my company car. Give them a try and you wont be sorry.
I called to make an appointment for my husbands and my cars for an inspection and oil change. They were able to fit me in that same day and were very quick. Prices are reasonable- I prefer quality over cheap- but was pleased with both the workmanship and price.
Quick, and well done service. Accurate assessments of the problem and extremely fair pricing. The only place I will take by two vehicles.
Had an AC issue, they couldnt find a leak, so refilled with dye. A month later lost AC again, they found and fixed the leak in record time. It cost a lot, but it also required a lot of labor hours. 301 Auto fit the job into their schedule in record time and had the vehicle ready pronto. Great result. AC stopped working again after a short while, so took the car back. 301 Auto found a leaky valve on the low pressure side, so they replaced it, recharged the AC, and covered the repair costs on warranty. Had to go back again - found another leak in a second evaporator - fixed with another high cost but included lots of labor. Outstanding customer service!
301 Auto again saved my day with an unexpected repair. Pot hole destroyed one of my daughters new tires on 19 December 2019, first day home winter college break. I called 301 (who had installed them new 3 weeks earlier) and they said bring car on in, they would work it in. I did, dropped it off and before the end of the day car was ready to pick up. With a new tire covered under warranty. Minor out of pocket cost saving me a few $100.00 from buying another new tire. My college daughter was happy and none of her Christmas plans spoiled. This is again another save the day service for me by the family at 301 Auto. I greatly appreciate the help with my planned and often unplanned repairs this year, there has been many. I have never been disappointed with your customer service or quality of work. See you in 2020.Thanks Dan S.Very Satisfied with support again on issues with my vehicle. Took a while to discover problem but once narrowed down resolution and repairs completed very timely. Also they gave great assistance on tire selection and fair price. 1,000 miles on them and ride is better than expected. Cost of tires and install cheaper than BJs or Costco for similar tires. Warranty of work also explained and found very informative for younger driver.Dan S.
301 Auto is a great family owned business. Great pricing and truly look out for the customer.
Its such a relief to have a place to take our vehicles that we trust to be good at what they do and trustworthy for pricing and letting you know what should be done and what HAS to be done. We now have four vehicles with teen drivers and we rely on 301 Auto to treat us fairly and take care of our cars.
The folks at 301 Auto provide efficient, quality service on my vehicles. They are professional and provide excellent customer service.
Got an online quote from multiple mechanics. 301 Auto Repair came in with the lowest price. I set up my appointment online. A repair job that I thought would take most of the day was done in a few hours. Great service.
The staff is always so pleasant and helpful. They always seem to be able to get my car right in. Great service-I am so glad my co-worker told me about 301!
Absolutely recommend 301 Auto to anyone! Our truck failed inspection for an exhaust leak, something they could have easily charged a lot to repair, but instead recommended us a muffler shop in the air park so as to not break the bank. Took the truck back the next day, got it reinspected, in and out within 15min tops. Great, nice, honest people. Cute puppy dog, too :) well be back in a few weeks for our CEL!
My husband went there to have one of our cars checked for some odd noise coming from the front tire. Before going there, hes been to P.Mazda who told him that rotors need to be changed. But 301 found out that it was just a backing plate rubbing against the rotor. He was very happy with their service and honesty...simple problem, simple solution! Way to go, 301!
301 Auto is a great place to have our vehicle worked on. They are always friendly, efficient, and do a very good job making sure they do what we want and is needed in a timely manner. We wouldn’t take this vehicle anywhere else.
So far I have always had a good experience with 301 Auto which is why I continue to come back. I especially appreciate their honesty and they dont try to up-sell you on having more work done than is necessary.
Mechanic knew his stuuf and made sure my car was in good shape at a reasonable price. Based on this experience, I am going to have some other work done here soon.
After many years of service, I can tell you how consistently pleased I am with 301 Auto. They know us when we come in. They take care of all 5 of our family members cars, and they work with us when we have hard to diagnose issues, such as an air conditioning leak a couple of years ago. Instead of it turning into many costly fixes, they helped us to make a plan, and after accurately diagnosing it, fixed it for good. Thanks 301 Auto Repair for your excellent service and care!:)
Excellent service at very fair prices. Ive been using them for years. Very convenient location as well.
Great people. Family-run business. This business is simple -- honest people providing good quality service. Really enjoy the atmosphere and the new location! Will definitely bring my car back.
I love that I can trust what 301 does with my vehicle. They will tell me ahead of time if theres an upcoming repair so I can save for it and they also tell me when something needs to be done right away,. I also love that this is a family based company that not only works in the community but live here also!
I was able to schedule an appointment for an inspection and installation of a broken fender splash guard. I was able to go on my lunch break and they were able to make the inspection as well as the installation within my lunch hour and I was able to get back to work which I really appreciate! I certainly will be bringing our other automobiles in our fleet of vehicles.
We have received courteous, prompt service each time we have gone to 301 Auto. They are now our place we come to for inspections, repairs or any other auto service we might need. We feel they have been very fair in their fees charged. Highly recommended!
Very professional. Easy to book appointments on line. They are very good about giving a real estimate on both price and how long you will have to wait. Additionally, all of their technicians are really profesh! Totally recommended for sure.
Very reputable and great staff! Have been here many times and always happy with them!
Trustworthy honest and fair. A relief not to worry about a car. Thanks
My 2005 Dodge Ram needed new shoes and an inspection. I was always using wranglers like the OEM tires, but Id be lucky to get 40k out of them .Andrea, the customer care rep, recommended Michelin, seeing how the Goodyear snobs dont sell their tires except at their stores. Good thing she talked me into trying them...wow, was she right. Its the best road feel Ive ever had on the truck. And 301 stands behind their installs. They even found a leak I had been suspecting but couldnt find. The alignment after the tires were installed was dead on, too. Great Value and great job 301 Auto!
301 Auto Repair is the only place that we take any of our vehicles for service! What we cant do at home goes to them. They are knowledgeable, trustworthy, honest, family owned & operated, and the cheapest in town!
Love our neighborhood 301 Auto Repair. Always convenient and easy to schedule our annual state inspections.
You did a great job as usual. the car runs good for its age and mileage.
Excellent customer service. And always thorough with all jobs.
Friendly folks and great service at reasonable prices!
I have been bringing my vehicle to 301 Auto Repair for over six years. The staff is very friendly and knowledgeable. The service is efficient and reasonably priced. Most importantly, the staff is honest and will make appropriate recommendations that are specific to the longevity of your vehicle.
They are the BEST! I highly recommend. We have been taking our cars to 301 Auto for years.
Always a pleasure doing business at 301 Auto Repair. They are honest, knowledgable, reasonably priced and friendly. I wouldt take my car anywhere else.
I am always pleased with the quality and the value of the work done at 301. I have been a customer for about 2 years now and would recommend their work to everyone.
Quick, trustworthy, friendly, reliable! Weve been going to 301 Auto for years - no complaints.
Whenever I go to 301 Auto, Im greeted by friendly employees and I know my vehicles are always in good hands with this family-owned business!
Joey is the best. One of the few folks I trust to work on my BMW. He knows what he is doing.
They always do a great job on my vehicles. Wouldnt go anywhere else.
Family owned and ran. Prices are fair and quality of work is very good. Great prices on tires!