This visit was to the service center for a maintenance check. As with my other visits they did what service needed to be done in a friendly, fast and efficient way.

Miss having the csr washed after service...not sure why this stopped but was a highly appreciated added touch to doing business with them.

Couldnt be any easier to drive away in our new Highlander. They are fair and we appreciate how everything was handled. EVERYONE wears a mask and its otherwise business as usual. Hohoho Merry Christmas!

I scheduled an appointment because my airbag light was on. After taking nearly 4 hours to only diagnose it, they told me that I would need a spiral cable replacement. The tech told me that it would cost $1100 to fix, with the part costing $700. I went to Haley toyota in Midlothian and they quoted the exact same part and maintenance to cost $680. Absolutely ridiculous and sad that you would upcharge almost $500 for the exact same work. I would absolutely not recommend coming here if you want to save time AND money.

Great service department, speedy responses. Really nice, professional people.

My go to dealer for over 14 years. Ive bought two 4Runners here and expect to buy my third in a few years.

They are professional team, after every service I feel I am driving a different car, too quite, too smooth. Thanks to Toyota company for providing quality products and services.

Hands down the best dealership Ive dealt with. Ive had good experiences at other dealerships, but Ive also had bad. At this dealership, every single experience has been good. I strongly recommend getting your car serviced here.

Super friendly helpful!

The service manager working there is rude I know this I would never buy one from there if I had to go there and get it worked on

Had a surprise challenge when the oil-pan guard shield dropped down to the road right at 100,000 miles. The service dept. was booked up for the afternoon but they kindly said they would fit me in - which was much appreciated.

Awsome service department. Ive never felt that my problem or question wasnt important. I have purchased several cars and trucks there and have no reservation about recommending Mechanicsville Toyota to other potential customers.

Always friendly, always professional. Observes social distancing protocols and has a clean and spacious waiting area.

I trust them to work on my vehicle, they do tell you that you will need other stuff done, I hate that part .but you have to go to who you trust . they are the most professional and friendly Toyota dealership .they took the extra effort to make sure you are safe hear. Plenty of seating, with a lot of space between seating, seem like they are taking the covid seriously.

Had oil change spilled oil inside Engine compartment and they did not clean up I had to clean it up poor service

They were fast and helpful.

Very professional salespeople. Treated you as you were part of their family. So glad our highlander was purchased here.

Love everyone there. Helpful and fast, efficient service

Ive used Mechanicsville Toyota on several occasions over the last couple of years. The Service Guys are awesome! However, Sarah and her horrible attitude, her disregard of & towards the customer. Making the customer feel unwelcomed (because theyre using the extended warranty sold by Toyota) and her always complaining about how their dealership makes no $ off the service repairs. Guess what. NOT the customers fault. This last experience at this Toyota and having to deal with Sarah and her nasty attitude. Was the last time Ill take my car there. She showed disregard 200%And never communicated the work that was done. Or even if the car was even being worked on/finished. Yet she had NO problem telling the customer. That you CANT have your car back nor leave the dealership UNTIL the warranty company puts the funds into the dealership account,!! Yes, she (Sarah) will make you wait there for an hr or longer for that. But as far as treating you the customer with respect and kindness in regards to the service of your vehicle. Nope. You wont get that from Sarah.Shes the worst aspect of this dealership. And the reason we wont return.The guys... theyre awesome. Weve always had good customer service experience with them. But as theyve explained. If you use your warranty. You have to go through Sarah and her Mechanic at this dealership.You could tell the guys wanted to help. But couldnt as at one point Sarah came across the service bay and snapped.This after I the customer had already been waiting 2hrs. With zero communication from her as to what the issue with the car was or if service had even begun.As a traveling nurse and in a time of Covid and driving rather than flying. I take the up keep of my car very serious. This is the worst treatment Ive ever experienced from any Toyota dealership I go to.As Ive mentioned. This was NOT the only bad experience with Sarah. Dealt with her nasty attitude/poor customer service in 2019. Never again.

Was fast,I was in and out

Service attendant was ok, the wait time was over 3 hours for an oil change and tire rotation with an appointment and dropped off an hour before. None of my questions or concerns were addressed. Gave me a coupon which was nice. They just processed me thru, nothing to write home about.

Excellent service. I have been coming here to service my car and have always gotten fantastic service.

Everyone friendly and helpful!

Always courteous helpful and fast.

Nice people and great service. Very accommodating.

Visited service department, staff were friendly and helpful. Surprisingly fast given the fact that I didnt have an appointment!

Was recommended cabin filter replacement when I personally replaced 3 weeks prior.

Ill be back..

Maintenance performed quickly and efficiently.

Good service experience. 15k service on time and quick.

Very helpful and fast service

Didnt get the chance to talk with management, not very helpful.

Great customer service

Great done

Always a great experience

Oil change by appointment. 20 mins. Free coffee.

Very friendly and professional team

The best

No issues

Enjoyed the visit

Bought my truck there

Ok