Kim was great! Went above and beyond! Even called sprint for us. 2 stores turned us down and wouldnt figure out the upgrade issue we were having. We walked out with a new phone completely satisfied.

I hate best buys online ordering. It is a crooked system that takes your money, but gives nothing for it. Now, for this store. I love this store. I go there for almost anything I need with my computer. Some of the most relaxed and cool associates work there and make your experience feel great. I kean, they are not always in your ass with trying to help. Someone will ask every now and then, but for the most part, they leave you alone.

Bought remote car starter from best buy online. Called marysville store to see if they can install. Climbed each limb on the phone tree and no one picked up. Apparently best buy employees dont answer the phone during business hours at this location.

I had a wonderful experience in the entertainment section of this Best Buy. I went in simply to look at TVs and compare prices and ended up making a purchase. I have had the TV for a couple days now and I love the choice I made and I had excellent help from a gentleman named Tim. I had two kids with me, one in which was screaming and Tim was very patient with us and I didnt feel rushed at all. He even hauled it out to my car for me. I most definitely recommend this Best Buy and will be returning for future purchases!

Best Buy, why the heck did you get rid of all the cheap headphones? Im not gonna spend $30 on earth buds. Best Buy was the only place I went to get my ear buds! I guess Ill just have to go to walmart.

Customer service lacked completly! I went in looking for a laptop, left looking for a better store! Nothing is worse than standing around waiting for help. I guess looking for help and ending up with nothing was worse. Hire people with people skills!!!

My experiences are great with this store. When I purchased a computer last summer that was defective, they immediately replaced it. When I had trouble with the Trend Security, two separate people helped me resolve it and both were extremely helpful and professional.

I dont understand why some of the others have had an awful experience here. Im always greeted at the door and if I wander the store, Im usually asked every 2-3 minutes if I want help. Granted, this is not the largest Best Buy Ive ever been in, and not all the Geek Squad is knowledgeable about every product line. When Ive asked a question, for example about DSLRs, and the Geek Squad person seems less than knowledgeable, Ive asked for someone who HAS the knowledge and Ive always been given the appropriate answers. Sometimes if you dont ask the right questions, you dont get the answers you seek. Ill shop here again when appropriate. Better luck next time, folks.

Usually this is the last best buy I would pick tobl shop at, it last weeks experience was better then most. Great service and customer help

Very small, do not keep much on hand. Had to order online to get a simple antenna. Ended up driving to Dublin.

Been there two or three times and cant ever seem to get the attention of any associates. Many of the displays and demos dont function (all of the home audio section for example) and the store is just generally a bit run down and poorly kept. If you can get the attention of an associate they seem to default toward a casual, unprofessional attitude and dont seem to mind if they cant answer your questions. Overall this particular location seems to be poorly managed but it takes advantage of its monopoly for electronics in Marysville. Do yourself a favor and drive on to the full size Dublin location if you need something more than a dvd, the 20 minutes itll take you to get there will be made up by the fact that the Dublin store is staffed with eager knowledgeable people.

This is a very small store. The smallest of any other best buy. The staff is un friendly and act like they dont want to be there. If you can buy your items elsewhere i would suggest doing just that.

The store isnt big but the staff there are friendly and helpful. It is good they still keep this store in Marysville Ohio.

Staff is always friendly and helpful. Doesnt hurt to have some pretty neat stuff in the store either. 😉

This was awful customer service. I was told that my item had to be ordered from the warehouse and that I had to be in store to order it. I went to the store and completed and paid for the order. I was told the order would be ready in about a week. Two weeks later I received an email saying my order was canceled because they didnt have the item in stock. The best buy customer service line did nothing to rectify the situation.

Best buy service is great, but any time you go here for Sprint service it is slow due to Sprints tools. Its a bit pricey.

Small best buy. But just as attentive as the rest.

Friendly staff and decent selection, but the layout is strange to say the least. It looks like they could have way more on stock.

The employees are extremely friendly and willing to answer any questions you have.

Great for decent priced electronics. Staff was helpful.

Okay so before my family could take old box tvs and they would take them away for free. Now they want to charge $25 per a TV to take them away. They have been rude about it saying that we should not be angry that they are now charging for them. Do you know how hard it is to get ride of box tv. One of the TVs we had bought from this location and they wouldnt take it!

One of the larger Best Buys. Has excellent selection, good parking, and easy access.

Smaller than most Best Buys, but staff are friendly and knowledgeable.

They do a decent job of taking care of you. Just dont have selection like the other Best Buys

Excellent service, always appreciate their knowledgeable staff!

Great service. But a small store. Limited selection

Smaller than other Best Buys Ive been to, and the layout is a little strange. Staff are friendly.

The staff is nice and good. The selection here is much much less than other stores.

Awesome selection of top-of-the-line electronics, at reasonable prices.

Always friendly and explain technology of kinds if needed..

Good knowledgeable sales persons and respectful approach.

Its a decent store, but its very very small.

This is a pitiful excuse for a business. I ordered a washer and dryer that they claimed was on back-order and wouldnt be able to get until 3 weeks after the order date. Come delivery date, I went through a slew of embarrassing incompetence resulting in being misinformed by at least 7 different people at Best Buy, (word that the washer is all of a sudden on back-order the morning of the expected delivery date, next the dryer is on back-order but the washer is on its way, next delivery was attempted but no-one was home, and so on and so forth). Between my girlfriend and I, we must have called over 12 times to get this sorted out. Ended up cancelling the deliver altogether after being fed up with this nonsense, but still had to wait on hold over 2 hours on separate occasions to even get a hold of management, who then claimed to have cancelled the order only to get voicemails claiming delivery was a go for the next day, despite cancellation. Not to mention, no sympathy was given from anyone nor promises of a better experience next time.Complete lack of respect for the customer. Save your money and time and go elsewhere.

January 2014 Absolutely Horrible Experience I purchased a warranty on the phone I purchased . I was told no deductible by my salesperson and this was at beginning of Sept 2013 and appearently there warranty changed that month and I was miss informed . I called the 800 number just last week Jan 2014 I wasnt sure if the warranty covered screens and I was a a place that would have replaced it for 65.00 plus tax but I wanted to be sure that my manufacturer warranty on the device wouldnt be voided . The person from Geek Squad at the 800 number said dont pay to get done when you can schedule a appt. And get done for nothing zero . I said so theres no deductible and she responded correct. I went to my appt and was told that in Sept there warranty changed to 150 deductible . I wasnt very happy so I went out to my car called the 800 number and simulated my original phone call from last week and the 800 best buy number said it again ZERO DEDUCTIBLE . I got her name went inside were the MANAGER WAS RUDE AND SAID IF HE COULD GOT TO THERE OFFICE AND TRAIN THEM HE WOULD . Aperently even there Main office isnt clear on the warranty . I THOUGHT THE STORE MANAGER SPOKE DOWN TO ME AND WAS VERY RUDE . He said theres no way one of his employees didnt explain the warranty correctly because he trained them . I WILL NEVER ENTER THE MARYSVILLE STORE AGAIN I felt humiliated the way the manager spoke to me in front of other customers and his employees. I can go on and on about my terrible experience.Brian L

Smaller bestbuy, very good customer service.

Been here a few times to pick up something I needed same day and the never have it. Pays to plan ahead and order from NewEgg or Amazon...

Not bad, small selection. Employees are friendly and not overly pushy.

Bought gift cards.Great selection.

Over priced, but good if you want a quick and simple purchase.

You can get your base electronics here, but its much smaller than the one just down the street in Dublin which offers a much better selection.

I like this place a lot to choose from friendly people. To bad they are closing the store in Marysville probably never shop with them again?!

Called ahead of time to check if Silver Note 7 was in stock, got there and was told they never had that particular item.

Small store compare to most Best Buy.

Called for help from the store geek squad, after 15 minutes, I learned the the geek squad had no idea whatsoever what system restore was fir windiws, and said that windows 10 does not have system restore or a way to restore settings in the computer.

Very small store, and you get pestered every 5 minutes and they wont leave you alone.

Very friendly and helpful staff

Very helpful and good services

Good experience. Sorry to see them close.

Its a good place to shop

Sales staff is very helpful

Surprisingly helpful staff for a Best Buy.

Went in to get my computer fixed all i needed was them to remove the anti virus software because i had tried to remove it myself and failed many times they made me pay $120 to fix it keep it for a week and when i got it back they said it was fixed but instead they removed software on my computer i needed to have it run right so now im out $500 for the laptop its self because its unfix-able now and another $120 for them to brake my computer

Great store it is a shame they are closing that location

It was the smallest BB Ive ever seen!

Friendly and helpful staff

Amazing costumer service

Selection is limited in mobile devices and had to go to the one in Dublin

The inside of the store smelled like B.O.

Great, friendly employees

Store in Marysville is permanently closed.

The staff and service is unreliable, unfriendly, pretentious, and incompetent.

Great service, but expensive

Closing in October 2017

Friendly staff