They have the supplies that you need. Friendly and helpful.
I came in last week and bought a shampoo, a conditioner, some styling product and a nail polish. I was never told that anything was not able to returned, there are no signs saying anything about items not allowed to be returned. I went in just now to return the conditioner, the styling product and the nail polish. I didnt open anything, just decided the products werent exactly what I wanted and the nail polish looked COMPLETELY different outside the store. So i grabbed a different conditioner and went to return my items. Apparently they dont return clearance items, the product was clearance, or nail polish because of COVID. I would NOT in any way be upset, EXCEPT I wasnt told ANY of these things were not able to be returned. I used to love coming here, but no longer. Also, a LOT, like almost every bottle, of nail polish is either completely separated or looks like a lump of concrete, telling me they are old. The receipt doesnt say anything about items that are not returnable. VERY, VERY disappointed to say the least. Thats almost $20, thats a lot to lose, i totally feel like this was deceitful.
Was not happy with my experience here. The treatment I recieved was so poor that I wont ever step foot in here again. I understand they have return policies, but when you are told different things multiple times from the same girls and then youre treated like you are making things up is not okay. Im in customer service enough to know that it doesnt take much to be understanding and kind to your customers. There are ways to handle situations, but gossiping, dirty looks and treating customers poorly is not the way to do it.
High turn over of staff. Not the most knowledgeable on their supplies. Probably should know what you need before coming in because they wont know how to answer any questions. Good deals on holiday stuff. Sallys is better for clippers and has a nicer staff.
So glad they are back,its more fun to shop in the store
Love this store and the staff always remembers me. They are so kind and helpful!
I love the staff and manager at this location. The manager has helped my daughter so much while she is going through school. We get awesome CS and I get thier knowledge which is really good especially for my nappy hair. The manager always has answers and takes the time to listen which is great.
Very helpful staff. Thank you for working your butts off for our hair!
A handy place for a hairstylist, but runs out of certain product regularly and isnt restocked promptly when there is a special sale. Wish there was one located in the target Marysville area or had cheaper shipping online.
Fun store !
The staff is very helpful and friendly, the store is always very clean, and they always have what I need.
Always love Cosmo. Its the best.
GREAT staff, store always clean, mostly have what I need (sometimes theyre out.. But doesnt take long to get ordered)
Best makeup supplies and hair tools ever!
Really nice selection for Cosmo professionals
Love to shop here...Ladies are wonderful;)
Good service, clean and professional.
I really wish you had a store out in Monroe Washington
Rude customer service
Beauty supplies
There is only one person and it does not look good.