I had a great experience! I bought my 2021 Cadillac Escalade today and I Love It! Lynn and George were great and made the task of my purchase very enjoyable. I feel like I got exactly what I was looking for at very fair price in the end. Id definitely go back and Id refer my friends. Gotta Go To Gills in Madera.

These guys must be really busy called Monday, Tuesday and today no answer goes to no one is available to take your call . Maybe they have the front clerks cashiers working on the cars also who knows. I would recommend go to fresno dodge jeep ram if you need service they actually pick up the phone and take care of you.

Appointment made week prior. Check engine lt. $550 and 3 days later, but they wanted to keep overweeked. O2 sensor $165 diagnostic just to read code. Never going back they act like they did me a favor. If you like to be bullied and strung alonge visit these loosers. strungdouble talk

I would give 0 stars if possible & wish I read reviews prior to purchasing.I bought a Jeep Grand Cherokee in July. It was $34,000 online. I was put in contact with David who texted me & let me know the car would be ready to look at and test driveWhen I got there, they got the paperwork ready and it was listed under $35,000. I had to bring it up to my sales person, David who acted surprised & finally changed it. Then they charge me a couple hundred for some auto theft device I do not want but i wasnt able to decline that. Then the whole purchase process took about 5 hours. For what reason?!Whatever, fast forward to when I get home.My car AC was making an UGLY noise. I texted David the next day & no surprise, no reply. I called the dealer and they said bring it in, so I did. They checked for a leak etc & nothing was found. Okay cool.Fast forward another 2 weeks later, noise is back & now my AC isnt blowing cold air and making a worse noise. I called Gill yet again on a Saturday and some horrible worker told me they wouldnt do anything to help because they didnt profit off of my sale. Furious, Monday I took it to my own mechanic and they said it was a part under the dash that would be $1700 to fix. I called Gill and spoke to Ray and he was actually extremely helpful but i expected it to get fixed since I bought the car essentially with this problem. he told me bring it in again and theyd see what they could do but made no promise to fix it and basically said it was my problem.I fully believed they should pay for the repair as it was sold to me with this problem but thankfully the service dept was able to contact corporate and they fixed it independently of the dealer with a small deductible.And now, officially a month later my tires are BALD. Not even 1,000 miles on my car. 2 different tore shops said the tires needed to be replaced thousands of miles ago. Needed 4 new tires. Icing on top of the cake!Will NEVER recommend this dealer to anyone. Buyer beware.

Appt for oil service at 1030 in n out by 1130 great service oh n took care of 2 recalls n that 1 hr

Took my dodge for service. Didnt make an appointment but they took me in. Thank you. Cant wait for my new car 😍

Low inventory but knowledgeable and friendly sales person.

Called to confirm pricing and options for a truck advertised online through their site. When we sat down to sign the contract they added $7k in additional options and “market value”. Complete waste of my morning and left feeling taken advantage of. Needless to say, I did not purchase the vehicle and will never look at this dealer again purely out of principle.

Awesome customer service, Danielle exceeded expectations on our car buying experience. They were extremely flexible on options and down payment. We got the car we wanted for excellent price. Would highly recommend this place to buy your next vehicle!

Theyll do the job, great group of guys on the GM side..

I came to Gil automotive expecting the usual runaround. I was pleasantly surprised that the process was simple and didn’t take very long at all. I was approved for a very nice vehicle with extremely low miles. I’m satisfied and will definitely be doing business with Gil auto motive for my car needs.

Came to Gill Auto just to look at a few cars Ive seen on the web, very good customer service and was helped by Jim Hamby. He was very considerate on what I wanted and also traded in my truck for a good price. This is the 3rd time Ive bought a car from Gill, never disappointing 👍

We worked with Jim to purchase our vehicle and he made the car buying process very efficient and easy. We drove from out of town and he was able to text us details of the vehicle and some additional photos etc before we left so we had confidence before getting on the road. Highly recommend Gill Auto Group.

Hi l was there at the dealership this morning labor day, to look at a used car. The sale person was very very professional but the managers were very very unprofessional, they dont even qualify for a star in my book, they gave us the run around, they wanted an outrageous down payment, one manager even told us l am going to make this happen for you but later they all wanted to give us a 28% interest rate, they shot gunned my credit to every damn bank out there all kinds of banks, are they out of their minds? Trying to take advantage of hard working people! I DO NOT RECOMEND GILL AUTOMOTIVE TO ANYONE! UNBELIEVABLE 😠

I was in the market for a Jeep Gladiator. I got in contact with Joe Aguilar, worked a deal over text message and a few phone calls. Joe was extremely professional really helpful and most of all transparent. By far the best car sales experience I have ever had. I also want to thank Bob the sales manager and Amer the General Manager. Earned a customer for life!

Had an excellent experience here at Gill Auto Group. The Salesman Tony did an amazing job helping me get into my first car at a good price and sent me home happy. Could not ask for anything more. Would totally recommend that anyone looking for a new car, to try their luck at Gill.

Best place 2 buy a car

Dont buy from these people they have fake advertisements on the site and lie over the phone to get the customers and bring different numbers infront of you when you get there.

If anyone is out there needing a car come to this place ill tell you what I not only found a great vehicle i found an amazing deal. This place is in no rush to get your money they value you as a person. I have never felt better received in any other dealership. These people know how to help you!! I personally want to thank Irvin for treating us like family and Tony for standing by us the whole time making sure we were satisfied with our purchase. Times are really tough right now and you do not need anyone taking advantage of you i am lucky to have come here i am confident i would not have found a better deal anywhere else and most certainly not better customer service. Thank you guys and I will definitely be coming back in the future!

Hi friends and family I am here at gill auto group in madera ca. I just bought a beautiful bran new 2019 Dodge Ram. I got the best mangers special ever thanks to Tony Beltran. He made the whole sale process easy and fun. I would recommended anyone thinking Of buying a new or used car to come see Tony.

Tony did fantastic job.Best dealer I have dealt with

Lazy worker ...car battery went out fist week ...signal light also went out ...bad service

I was at gm service drive getting my recall taken care of, Robert was Professional and very courteous he was very mindful of my schedule got me taken care of with in 30 minutes! Also gave me information on the price of the oil changes “super cheap”I will continue to come here because of him!!Even thru this pandemic his team is taking care of the customer.

Uneducated manager I’m totally done with manger he’s so rude and he doesn’t know how to treat customers i think you guys need to Take care about him otherwise you’re gonna loose your customers !

Really nice experience, Emil was great very helpful. He found a great vehicle for us definitely the best dealership we been to.

Good staff and service was quick

I took my car to get worked on and had to leave it there for a week and unfortunately when I got my car back my stuff was stolen..... not to mention that I could never get a hold of the Service man and when I did the guy was very rude.....

I have an excellent experience at gill auto group the were extremely helpful, excellent service. They gave me a great deal on a brand new 2019 dodge Charger R/T Hemi. I would recommend seeing Tony Beltran for any questions you have on a vehicle.

Great Experience!!!! Jim Hamby treated us with much respect walked away with a great deal! I highly recommend this place for your car purchase. I can say they did not try to tell us other wise we knew what we wanted and he worked with us. Thanks again with what you did for us. Ask for JIM HAMBY

I had the best experience at this dealership buying my 2019 Jeep Compass. My salesmen, Jeff, was awesome. I would 100% recommend him if you are looking into a car on this lot. He was so helpful and very respectful of my decision that I did not want to buy a car right away. If i did it again, I would here every time and choose Jeff!

Really enjoyed my experience here and I big thank you to Jim Hamby for making the process so smooth and easy.

Jim Hamby was able to give me a deal of a lifetime ! Highly recommend you ask for him !

Facility unprepared for appointments, have been taking my car here against my better judgment for a problem that should have been solved during the other full day they had the vehicle in the shop. They do NOT provide loaner cars, you are at the risk of not having a car at all from either rental agencies they use. Don’t go here unless you not only have today to waste, but the next few as well.

This is our fourth car purchase with Gill Auto and Danielle Lopez has helped us with our last two purchases. Shes been great help both times, very patient and friendly!

Worst customer service!! I have to drive to Fresno for good customer services because service advisor and his manager Mike can run a service center. Service Manager Mike is not a man of his word so they’ve lost my trust and business!

Extremely friendly staff, and dedicated to get you the best deal Jim and Rafa we’re an awesome team to get me in the Jeep of my dreams

One of the best experiences at dealer if not the best. The salesman Tony Beltran was very professional and took the time to explain everything. I didn’t feel any pressure like in the past where I even felt like I was in a hostile environment. Much thanks to Tony for the great deal I got on my dad’s 2018 Chevy Malibu!

I had a bad expirience yesterday Saturday May 23,2020 after a drive test on a truckI made an offer to salesperson Rafael. The offer was accepted with his manager, afterThey ran my credit and waited there almost an hour Rafael comes back to me and tells meThat his manager named Mohammed is not willing to accept the offer anymore....Why lie to customers? Was upset... will not recommend this Dealership..#gillautogroupmadera

Great service department

Amazing customer service. We had the pleasure of working with Ralf to help us purchase our new family vehicle.

Great service. Went in for two recalls on my truck. Quick and friendly. Ill go back.

Jim did a great job selling me a new truck

Awesome place. Im not one for 5 stars but Gill deserves. From buying my car 2 years ago to getting the car serviced there. They have never been anything less than professional and friendly.

Looked around everywhere this is where I found the best deal.

Do not take your car here!!! We took our car here originally because the cars service light came on. We took it to another mechanic first and did a complete diagnostic and the print out he gave us stated there was a misfire on cylinder 4 and the engine might need replacement. We took it to Gills because we wanted to see if it was still under warranty. As soon as we took it there, we started to get a bad attitude from the Service Advisor Wendy Navarro. She needs to get fired because she made the whole process difficult and she never provided satisfactory service. The first time we took it there, we were told the issue was the Turbo Charger. We agreed to the repairs and they had it in there shop for a month. We kept calling to get the status and they kept telling us the Specialist Technician was in training or he kept calling into work so it took longer than expected. The day after we got the car back the service light came on and my mother was left on the side of the freeway when the car completely shut off on her. We called Gills and they stated they fixed the issue and if it was anything else, we would have to pay to get it towed to their shop. We towed it to their shop and they decided to do another diagnostic on the vehicle and come to find out it was a misfire on cylinder 4. We kept telling Windy Navarro what the issue was but she kept defending her so-called Specialist Technician who got fired for some reason when we brought back the car. We decided on the repairs again and a month passed and again the service was slow. Every time we called Windy Navarro to get a status update, she kept putting us on hold for 15 minutes or longer, she gave us a bad attitude, she would never answer complete questions. She made the whole experience completely miserable which we will probably never get another Buick because of her. 60 days passed and we finely got the car back, it was completely dirty and the drunk wouldn’t open so again we took it back so they could fix the blown fuse. Completely unprofessional workers here. Lack of customer service and poor attitudes to customers.

2nd car purchased here. Friendly and helpful

Horrible customer service have been waiting for 5 days on information on my Jeep and still havent received any news. Also asked for a loaner and all they say is they will call me later but never get back to doing it, I have to constantly call just to keep myself updated. have been walking to work or paying uber and Lyft and still no news on a loaner or any support on what happened to my 2017 Jeep. Hoping to never have to come back to this place. I just want better customer service. take care of your clients like I take care of paying on time.

This comment is pertaining to my second visit here. I went for just a recall but i ended up talking to a sales rep David Hernandez. We looked at different cars and i decided for a jeep wrangler rubicon. After trading in my two jeeps and purchasing a newer jeep sales rep David agreed to throw in the all weather mats as well as getting me the extra key. The following week i returned for the cilajet. David approached me with the spare key. But in regards to the mats i was promised they weren’t provided. He instead stated the previous owner to my jeep could provide those mats. That was not the agreement we had made. The agreement was they’d provide new all weather mats. David is a non-caring person. As soon as he got the trade in /sale he showed no further interest. I asked to talk to the sales manager Frank about some issues i had noticed with the jeep. I told him there was a rock chip on the front window and other chips on the fenders and i asked for them to fix the rock chip and repaint the fenders to which he refused and said i bought a used car not new. Instead of trying to help me or offer me something for all the inconveniences. He talked down to me like I was stupid and dumb. Why be a manager if you don’t care about your customers or helping them. This company has no professionalism and no value for their customers. Don’t trust Gill Auto Group Madera, they don’t keep their promises and they don’t care about you. All they do is lie to your face and act different once the money is in their hands. They are a rude and arrogant. Never buying a car from them again and wouldn’t recommend this dealership to anyone I know. Take your money where they will treat you right.

Good place. You dont feel like bait when you step onto their lot. Jim is very helpful and informative.

David Rodriguez from Gill Auto Group great service. Thank you

They’re not big on selling cars I suppose. Every car was filthy inside out. Used cars are disgusting around back. Salesman knew nothing about new inventory and to look at the car I drove an hour to see I was told I should of scheduled an appointment even though I made email contact the day prior.

Very good experienceBought a new Ram 1500 Tradesman last weekend from them and it was a very good experience overall. The salesman, Jim Hamby, was top notch, not a bit of pressure, easygoing, and efficient. They had the best price I could find within the region, and worked to set up the financing exactly as we wanted. None of the silly games that weve endured at other dealers over the years of I need to go speak to my manager, Heres a special price from the manager, Give us ______amount more and we will get you a better price/rate/____.My only complaint would be that they were very busy that day and so the process was slow.

I was supposed to buy a car at this dealer, I setup a deposit but had to wait til I got off work that day so that I could book a flight to fresno and go pick it up a couple days later.(i live almost 400 mi. from the dealer) I before I could book the flight (only a couple hours after the deposit) they send me a text. NOT A PHONE CALL to say that they just sold the car. Financing was already arranged and it would have been a quick and easy transaction but instead they chose to sell it out from under me. VERY DISAPPOINTED! But not as much as my wife, as the car was supposed to be a gift for her.Edit: As opposed to the dealers statement that they waited over a week for proof of travel arrangements, I called to put a deposit on the vehicle and have the dealer hold it for me, later that same day they sold the vehicle. I had not even had a chance to get home from work to book travel arrangements before they sold it. If they had sold it before i put the deposit, it wouldnt have been a big deal. But since I had given them payment information I supposed that they would have held it long enough for me to book a flight. After all not everyone has a computer in front of them or the time at work to be able to conduct such business.

I would like to thank David Rodriguez for helping my mom and me buy our new truck.

Very helpful staff. Would definitely consider going back to purchase another vehicle

Worst experience ever with a car dealership. We called about a pickup they had advertised. Said they still had it. We drove 45 minutes to get there, then we were informed they sold it the night before and tried to sell us a new truck. Wouldnt trust this group for anything. We spoke to two different salespeople and neither one bothered to check.. makes me wonder if they ever even had the truck 😡

The guys there are Good Ppl and are good at Closing Deals and working with the Clients. I got a 2018 Jeep Rubicon just hours ago and Id like to Thank Jim Hamby, Patrick and Rick G. I didnt get the 4th guys name (Mike,Maybe?), in any case THANK YOU very Much for The Sale.

Crystal is Amazing!! If you need a new Truck please go to Gills.

Ive gone tgere with a friend who needed a part, He got the best fast service that I see with kindness, helpfulness & respect Gill Auto Group I recommend them for services for your car Amen

The best car dealers ever and super nice

Tony was a very nice sales men helped me with everything I needed found the perfect car!! Thank you Tony.

Had a bad experience taking my car in for service. My car recently got a recall we set up and appointment to get it fixed they told me they had the part in stock. I missed work to take in the car just for them to tell they didn’t have the part in stock they took apart the dashboard and other parts. 5 hours later I call back just for them to tell me they tried calling me back which never happened. I wanted to speak to the manager they told me he was busy and to call back in 2 hours. I callled back and he didn’t answer. Later he called me back and he told me he was going to fix the issue and till this day he hasn’t. I called again to set up and appointment because I thought they were going to call me. They told me they had another part in stock but it belong to a customer that was waiting they told me I could get that part but I didn’t want to take another persons part. The lady replied by shouting “Really!!!” I was not expecting that response. I called the manager again just for him to tell me he had other the part and he was going to talk to he’s staff about lieing to customers. He told me when I go he was going to hook me up but honestly I don’t want to go back because at this point I don’t trust them with my car at all. Thanks for the services in the past but I’m not going back thanks.

Most definitely a dealership i wont ever do buisness with again, From there being always something wrong with my car and then always having an issue when i come in to repair it. To them overcharging, to not figuring out the issue with the vehicle and making me look else where when i have warranty here, to now them making me return it because, they dirtied my car from when last left it. Highly disappointed in this dealership im so eager to just do a trade in else where..

Great deal when I bought my Durango and great service since then.

David Rodriguez and Jeff Husaker. Gave Good Deals . Fast and efficient.

In my family we have purchased a number of new cars and after the purchase, I always ended up with a sense or feeling of having been screwed up. So I always had the belief that all new car dealers were the same - out to get the upper hand over the consumer. However this time when I purchased my new Ram truck, I did not feel the same way. I dont know why but some reasons might have been Mr Aguilars knowledge, concern, friendliness and professionalism that made my wife and I very comfortable when we finally drove the truck home. I am very happy with the truck and you can bet that if we in the future decide to replace our family car you will be the first dealer to visit.Again I love the truck and hope that it will last for many, many years to come.ThanksGregorio FragaPS. The reason I chose your dealership was because you got the truck I wanted (with the exception of vinyl floors and seat covers).

Nice experience at gills, very cool cars in the lobby/show room and great prices

Just bought a car from here and barely drove it off. Test drive the car beforehand and it seem fine, but gas gauge suddenly went near empty when we left the lot after completing the purchase. So pumped full tank into it. Gas gauge still reads almost empty. Salesperson already sold us a bad quality car. Dealership says not their responsibility no more since we drove it off the lot already. Their recommendation is to take it to the car manufacturer. Seems that they already knew this was an existing issue but didnt bother to get it fix.

DO NOT TRUST THIS PLACE ! ESPECIALLY THE MECHANICS DEPT . 100% SHADY . CHECK BETTER BUSINESS BUREAU REPORTS 1st.

Ilidio Tavares was very pleasant and kept me informed on how the services was progressing.When the service was done he asked if I had any questions about the service and told me tohave a Great Day.

Great service dept. Lousy sells dept

Clean and neat with a professional staff

Customer service from the manager was a joke. Doesn’t take new customers seriously. Rather be talking and laughing with his Co workers. Unprofessional.

One of... Thee Best, Dealers in the valley.

Best deals in the central valley! They beat any other dealerships price!

Great people to work with!

Small minded and near stighted management but great salespeople

Excellent customer service

Mopar or no car

Great place

Friendly staff

OK kinda slow

Excellent service

Bad service, bad sellers.