I live down the street from this shell station and have been patroning the store for many years. I popped in to get some cigs for my wife. I purchased 2 packs and right after paying for them while Im still standing there I told the lady Im sorry I got the wrong brand. I need to exchange them. She refused to exchange them saying it will mess my register up. I asked to speak with Tammy the manager and she said that she was out and will be out for a while. I never even walked away from the counter. The cigarettes never left her sight and she still would not exchange them. In my eyes she has stolen from me. I went next door to the new speedy stop and purchased them and they were cheaper and had 3 cashiers working. I was in and out in no time. Shell has just lost a long term faithful customer over this. Speedy Stop has just won a customer for life. No more shell purchases or shell gas in my vehicles.Im done with Big thicket country store!

If you go into the Big Thicket store in Lumberton, count your change. I went in, total of my purchase was $6.48, gave the girl a 20 and got $12.52 back. I asked how much was that again?, She proceeded to slowly wad my receipt up and say your change was $12 and some change. I started counting out LOUD total was $6+ change, SEVEN with change, EIGHT with this one, NINE... She stopped me there and handed me a dollar coin. I walked out warning everyone to count your change. How much does she make on the side doing this???

The women that work in there andare above and beyond nice and helpful. It is also very clean with a large selection.

7 11 type store. Limited selection not the best prices around but gas prices are decent

Qq. #1@2