This store is unorganized, poorly stocked and appears filthy. The first thing you notice is the carpet. It needed replacing years ago. This gives the whole store a dirty look. Remove the carpet and use the concrete underneath. Stock is terrible including common medications. Over the counter items are almost non existent. Why have buy 1 get 2nd free or 50% off when you only have 1 on the shelves. Someone needs to at least pick up items that have fallen or been knocked on the floor! The pharmacy is a total disorganized mess. It seems everyone is trying to act busy so they dont have to help customers. I understand pharmacies are extremely busy however a little guidance and management could help.

I like the wide selection of things you can buy in the store itself.I cant say much about the pharmacy. Understaffed, getting a human to answer the phone can take 8-10 minutes. Theres only one person to wait on customers and only one pharmacist on duty most of the time. However, the people who do work in the pharmacy are very nice and they work their tails off which explains that this pharmacy has quite a bit of turnover.

Keep having problems with my prescriptions getting filled on time. They may be three and four tier narcotics that Im autumn immune and in horrible pain My doctor prescribes them to . This shouldnt be an issue or a problem. I had switched to Britains as I was told to by Cigna and was charged double because they made a mistake had to go back to CVS. This other pharmacy filled them on time without a problem and called me to come pick them up. So I dont understand why CVS cant have my prescriptions filled and on time always saying its too soon for them to be filled. Your meds can they filled 4 days before due date that is a fact even on narcotics. So theres no excuse I am polite I am nice I never give them a problem so I dont know why theres any issues and Im always very forgiving I pray that theres no more problems with this store I really dont want to have to go to Fayetteville but if I do I do Thats such a long drive but I may have to I will give another chance as I I do most people theyre all human people make mistake

They will rarely answer the phone and when they do it takes FOREVER, i was on hold for a whole hour. So unprofessional. On top of that they didnt even have the common prescriptions I needed for my severe bronchitis, said they had to order them, had to wait and suffer two whole days, and they were very very rude. Took my son to the doctor a couple of days later and he was prescribed hydroxyzine, what do ya know they didnt have that either. This place needs to be shut down or they need better employees. Youd think people who go to school to work in a pharmacy would actually care about their customers considering peoples lives are in their hands. These people surely dont care AT ALL. Had my prescriptions transferred to Walmart neighborhood market on Elizabeth town road and received great service, didnt have to sit on hold for any amount of time when I called, and they were so professional, nice, and helpful.

This CVS is the most disorganized pharmacy I’ve ever stepped foot in. They lost my information and my roommate’s. I called twice about a prescription at one point and then went in to wait on it after several days. They said that they would fill it immediately. After waiting for over 30 minutes, I asked about the prescription and they had forgotten to fill it while I was standing there waiting. My roommate called three times over her medicine. They never filled it, lost her information, and at one point, hung up on her.

My girlfriend and roommate have both had to wait WEEKS for their prescriptions multiple times. If you call to try to figure out whats going on, they simply hang up the phone when they inevitably dont know why your prescription wasnt filled for the third time. Absolutely ridiculous. Please do not fill your prescription here. I never fill these things out but the level of incompetency was so egregious I felt it my ethical duty.

The rudest pharmacy staff I have ever dealt with. Huff and puff and constantly tell you how much they have to do. Hardly ever answer the phone and staff cut you off with snide remarks and hang up before you even get to finish asking about the medications and them being filled. Rude, rude, rude!

Worst pharmacy I’ve ever dealt with. I was told my prescription would be ready in an hour and 6 hours later I was still waiting for it. I’m going to give Walmart Pharmacy a try.

Who is the new pharmacist and pharmacy manager at this location?

Go somewhere else to fill prescription if possible. They dont answer the phone and will hang up on you just to have you wait an additional hr. Our emergency isnt their urgency remember that

I write this review higher than most on here because of the technician, Ann. Ann is always very knowledgeable and helpful to her patients. I know she is not only helpful to me because, standing in the pick up isle recently, I heard others saying the same thing of her. As a former tech myself, I know time is of the essence and the pharmacy is overwhelmed, yet she always finds times to look out fir her patients... Thank you Ann

This CVS has employed the worst lady manager of all time. My experience was absolutely atrocious; Never ever again!

It was good

I will not make this mistake again. This pharmacy is awful. My appointment from check in to being seen took less time. Doctor called 3 times before getting through to someone

I have always used cvs regardless of the high prices because they are usually super convenient and easy to deal with. However, this one of Fayetteville rd had to be the worst pharmacy ever. I’ve had issues with them every single time I want to get something filled and it takes way too long. The staff are almost always complaining about having to do their jobs. They complain in front of customers when the phone is ringing and they complain that it’s too busy. Even when they aren’t busy they take forever.Im switching to a different pharmacy. I’ll be one less person to keep them busy.

I was diagnosed with the flu and sent my prescription here to be picked up. Over 3 hours later I come to pick it up and the response was simply they didn’t have it in stock. No one bothered to call to say they didn’t have it or to suggest it be sent to another CVS. I come today to pick up a different prescription that was requested 4 days ago to be filled. I sat at the window for about 5 minutes with no one to be seen... only to be told this ordinary prescription was still in progress and she couldn’t tell me when it would be filled. Let’s not even count the times I’ve called and been on hold for no one to answer the phone. Just very sad. Send your prescription to a different pharmacy.

This pharmacy is horrible. We have always used CVS because they are convenient and typically pretty friendly. HOWEVER, I have had multiple issues with this location and STRONGLY urge you to use Walgreens or Wal Mart instead of this CVS. The only way to talk to a pharmacist is to physically go into the store because they completely ignore phones. I have tried calling for over 24 hours and have only had someone answer the phone in the pharmacy once, and ONLY because I was able to get someone at the front desk to walk back to the pharmacy and ask them to answer. Keep in mind this is after 3 sessions of being on hold for over 25 minutes. The staff in the pharmacy is extremely lazy. All I wanted was a prescription transferred and even after talking to three pharmacist no one would do it. The last woman I spoke to gave me a ton of attitude, tried to talk over me, and then had the audacity to tell me that I needed the pharmacy I was trying to have my prescription transferred to to call her, which they had been trying to do ALL day and finally had someone answer and then they were put on hold for 30 minutes and then hung up on. Lazy, lazy, lazy. Horrible pharmacy employees who have no life or work ethic. Such a joke and CVS won’t even do anything about it.* and if you don’t believe me, please call them yourself. I guarantee you $5 they will not answer.

I was very dissatisfied with the store associate I spoke with. Excellent customer service was not exuded in my opinion. Infact, I felt the associate was a bit rude.

Very rude and slow . Nothing like the CVS where i came from.

My wife went to pick up a prescription I had dropped off earlier and was told there was no record of it. So I had to go back and explain the situation. Was told they were filling it without any explanation or apology.

I have called all day just to get my prescription transferred. No one will talk, the manger even is working and can’t talk, they said. They have been so busy all day they can’t even answer the phone one time. I was on hold for hour the first time, I just wanted to see how long, so after I called over and over, no one picks up. Finally after two hours, someone picks up, and hangs up over and over when I called. This has been all day. I highly recommend another CVS in Lumberton, better yet Walgreens. This CVS has the worst customer service, as well as managing. I have never ran into this issue with CVS for 16 years now, I’m amazed. They are too slow to be in business if this has happen all day.

Nice and friendly.

It’s ridiculous how rude and how slow this pharmacy is. The employees at the front of the store are very friendly and helpful... the employees in the pharmacy are horrible. I’m moving my prescriptions elsewhere.

I go to cvs a lot. It has a great selection and everything I need. 👍👌

Sooo I visited this cvs on Feb 13th and the bathroom was disgusting. Then I came back today Feb 16th and the bathroom had the same stains on the toilet and feces on the bowl as the 13th. Toilet paper was still over flowing in the trash and on the floor. Not to mention it didnt smell too good either.

I lost my wallet. A sales perso. Found it in tbe parking lot. They contacted me ia CVS card. Mgr waited 30 monites after closing time for me to return. Great people. Thak You!

They are closed

They are slow and unreliable. They were having a problem with the Tri-Care system (7/9/14, 10am) and told me I could pay cash if I didnt want to wait. So I asked if they would give me a courtesy call when it was up and the pharmacist responded negatively and said she could not accommodate me. Returned 3:30 pm and my scripts still werent ready! Horrible customer service!

Seems like employees do bare minimum but, they are probably getting paid for what they do.

This is based on past experience August 2012 and earlier.

They have Crystal Pepsi !!😁

Most of the time they get it right they barely get it wrong, their usually good except last night/3/10/16 when they lost it I was up there for over 2 hours my grandmother was worried to death!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!