I gave three stars due to the way the assistant manager, Josh, on the Chrysler side treated me when I arrived. I requested documentation showing that I left my car at the shop and he refused, stating that they don’t do that. He stated he can write something on the back of his business card, I stated I need something with the company letterhead on it. I then asked for a copy of the ticket and he refused. I asked to speak to the manager, to which he told me he was the assistant manager and the manager wasn’t in that day. I then stated I needed to speak to whoever was over him. Ultimately the manager-Jorge R., from the Toyota side came over, I presented the issue to him and he stated that Josh could give me a copy of the ticket. I informed him that I asked for a copy of the ticket and he (Josh) refused. Jorge, completed the process of making the ticket and gave me a copy of it. As far as the repairs, no complaints

Well gotta say after my 8th time Purchasing another vehicle I am very satisfied with the speedy and accurate service from Mr. Sean, Noah and Matt Davis. These guys are on top of customer satisfaction! I highly recommend these guys for any vehicle need you would have! I’ve always felt like I had received the Best deal!! Thanks guys!!

Very Christian based dealership. Everyone was nice and helpful in every way. Drove away from there in a perfect car for us! Thank you so much!

My Jeep was dropped off after having a blow out on the highway 4 miles from them. Not a flat tire but a true blowout. They called me the next morning and researched the best options for me given my situation (tires, price, availability of the different options as well). On top of all that happened I was an hour and a half from my destination when the tire blew. Not knowing the are, they worked with me and made it possible to get my Jeep to me even given the distance. Two wonderful men delivered my Jeep to me an hour and a half away from their job!! I have never had this type of experience before in all the years I have traveled!!! The employees helped me through it in the most professional way. They didnt just say no and leave it at that. They truly listened to me explaining my situation and did everything they could to assist me!!! I have the utmost respect for this Company and Staff!!! I cant say enough for what you did for me!! If nothing else, keep standing out and representing!!!

I had an appointment scheduled in fayetteville and the appointment would have taken 4 hours for an oil change. I was heading out of town and made the phone call to Peterson Chrysler Jeep Dodge Ram and they had an availability for an oil change. They got me in and out in no time and I was on my way. I am grateful and the staff was very courteous.

Josh, Eric and the service department team was truly amazing! We were traveling from FL to VA and we had car troubles. We were 20 miles away from this dealership and popped in and Josh was able to squeeze us in and the service team fixed our vehicle issue and got us on our way! We can not give enough praises to Josh and the service department team! They were highly experienced, professional, friendly, honest, and personable! Our experience with this team was the best we have ever had. Thank you all so very much!

I do not recommend using their service department. I spent 850$ in July & Ive had to take my car back 3 times already for the same problem & now theyre telling me 1600$ more. Seems like they have shade tree mechanics instead of certified mechanics.. Im highly disappointed in their service!!!

This was a wonderful car buying experience. I had made an appointment to test drive a vehicle and was greeted at the door by the sales manager, Jean, and Ashley Quinn was my salesperson. I was able to test drive three trucks without any pressure to buy. Ashley was very helpful throughout the entire process, knowledgeable, and worked tirelessly in presenting different vehicles to buy. Jean was great in working with me to find the car payment I desired that was within my budget. Once the entire process was finished, I was able to ring the gong in the showroom and everyone clapped. I would recommend this dealership to anyone looking for a preowned vehicle. They are very nice and will work for you.

Wonderful staff and service performed. Had the warning light off and issues fixed quickly and without extra charges we didn’t need. Highly recommended for any car repair needs!

It was my first time in there, drove from Fayetteville to lumberton, went for oil change and tire rotation. I got a same day appointment and the waiting time was less than 45 minutes. Great people and great service.

I was really please with Peterson, I had a great sales man that listen to all of my concerns in looking for the right vehicle. TJ took his time and gather all of the information he needed to put me in my brand new car. You guys customer service is outstanding. I dont mind recommending someone going there to get them a new car. Thank you guys for all you have done

The best experience ! Wonderful people and the best salesman Lucas Oxendine...thanks for everything Peterson Toyota.... I love my new camry

The Staff at Peterson were wonderful. My salesperson Kaeli done an excellent job of fitting me with a car in my budget range. She is motivatwd to help get you the deal you want. The Sales Manager said he could get my payments where I needed and he delivered. I would recommend Peterson if you want a great deal.

My Jeep broke down on the way to Vacation. I pulled into Peterson Chrysler and they were extremely busy but were able to get my Jeep diagnosed and found out that the common rail fuel line was leaking. Unfortunately the part was special order only and they would not be able to fix it that day. The service writer Shawn I believe was his name gave a a quote for the repair. We were picked up and continued on our vacation. We were called the next Friday and were told it was repaired.. when we pick it up on Saturday the total repair was considerably less than the quote. We had a great experience and the staff was nothing but polite and kind.

Noah Pevia is great to work with when buying a vehicle. It was a great experience. The service department is so courteous polite and caring. They explain situations to were I can understand exactly what’s going on. Love them.

I had a wonderful experience at Peterson. The sales associate, Cheryl was friendly and went above and beyond to assist us with the car purchase. The sales manager, Matt was very helpful. Robert in finance explained everything in detail. I highly recommend this dealership and will go to them for my next vehicle purchase.

I dropped my Jeep off for a couple of recalls expecting to leave it for a couple of days. It was ready the next day. The Service Advisor was vary nice when calling and explaining everything. When I picked up the Jeep, she wore a face covering and asked if i had anymore questions. No complaints from me!

A $3000 extra charge thrown on the paperwork that was conveniently covered by paperwork by the financial guy. Very shady how the financial guy acted as well as be disrespectful. It should have got up a walked out when he basically called me a lier. Make sure they tell you all the cost and rates up front. Big regret buying a vehicle here.

Very courteous and respectful. Would recommend to my friends. Thank you.

Was very disappointed and frustrated I was told I could come up there for a Jeep I wanted. I drove all the way from Fayetteville in a time when gas is hard to come by. I waited almost an hour only to be that the best they could do was a dodge that I did not want. Even though I talked to someone one on the phone earlier before I drove all the way out there explaining my situation. I tired calling after I left got hung up on More than once could not get help. I had to call back several times explaining my story over and over. I was very disappointed and frustrated with this mess to point of tears. I tired to be as polite and patient as I could and it got me no where.

Originally we got a call and we asked about a specific car they said yes they had it. We explained we were driving a long distance to get to the dealer so I wanted to be extra sure and not waste my time. Wekl we get there and that wasnt the case. The dealer came to us and was very truthful and helped us get into a newer nicer car. Mr Fox was very honest and him and his manager helped us get into a brand new car.

My experience with Mr. Sherman Moody was awesome. He is the ideal salesman because he treats you as family. He will get you in the vehicle you want. Thank you for all your help. If you are in the market for a Toyota visit Peterson in Lumberton NC! Be sure to ask for Mr. Sherman Moody!! 😍

This was a wonderful dealership to work with. The sales person Demetrius and he was top notch

Easy to make appointments and fast service. The crew is super friendly and very knowledgeable when it comes to servicing my Jeep Wrangler.

Let me tell you I was Astonish on the way Josh took care of my situation they got me in and they got me out so quick I really appreciate the customer service I mean I just can’t say enough.Now my Jeep as been repaired I feel safe and I would recommend anyone out there to go give Peterson a try thanks Josh see you then.

Jordan went above and beyond! He’s an amazing sales person that is not just interested in selling, he truly cares about taking care of the customer.

I’m so very happy I went to Peterson all I can say is they are the best!!! You guys Rock!!! Very courteous listened to my concerns along with what I wanted in a car. I’m so spreading the word about how great these guys are! If I purchase again I’m going back because these guys will always be my first choice!!

Peterson Chrysler Jeep Dodge is a great car dealership. They helped my husband and me with a trade-in that I never thought possible. They have a wonderful staff working there...everyone was friendly and helpful!!

Took my truck in for service got right in and out good service from the young lady there will be back for my next service thank you.

Our salesperson Amanda Locklear was very friendly and knowledgeable of Carson the lot. She was courteous and respectful. Did not take long to put my son in a car that fit his personality. His first car experience was great. Next time we need a car will definitely go to Peterson Toyota

My husband and I have purchased 4 vehicles from Peterson Toyota: 2 Toyota Rav-4s, a Toyota Tacoma, and a Toyota 4-Runner. We have always worked with Mr. Freddie Foxx. He is a very professional and courteous person. We have always felt as if the staff cared whether or not we got the vehicle we wanted. This is the reason we continue to go back to Peterson Toyota to purchase our vehicles. Our local dealer in Fayetteville looks at us and wont talk to us. So we took our business elsewhere. We are treated like family ar Peterson. I would recommend them to anyone needing a vehicle.

Fast Excellent Service!! Misleading information during transactions. One minute it’s no charge next minute it’s 89.00🤦🏽‍♀️

All of the staff were friendly and helpful! I worked with Trashawn Elmore for my vehicle purchase and he was, hands down, the best salesman I’ve ever worked with. He made the process easy and painless. I he was very knowledgeable and kept me informed every step of the way. I highly recommend Peterson Toyota and if you want a phenomenal salesman who is there to help, contact Trashawn!

Work was fantastic.. I was up visiting from Atlanta and noticed that the previous did not align my truck properly and the tires were wearing with less than 2000 miles. Made an appt and this shop was spot on. Job well done!!

First red flag, I should have walked. Tony doesnt exist! Second red flag 6000 voucher over Kelly blue book, only for certain people. Third red flag, increased price on vehicle by 3000. Oh and they dont negotiate sticker price. This place is a joke and a waste of time!!

Things I learned: The Peterson Advantage brings the listed price up by a couple thousand dollars, so its a package that is included but also not, price wise.They got me a good rate and monthly payments but did not stick with the trade in amount we agreed on. In fact, the amount was cut in half. I dont like that they were not forthcoming about that. I felt like that was dishonest.I like the vehicle though! Just make sure you have them clearly break down to you on paper, not just verbally, the cost of the vehicle and your trade in amount while theyre still talking to the banks, not when its too late to do anything about it. They WILL alter figures between verbal agreement and the fast paced signing process with finance department. Lessons learned 🤷🏼‍♀️

I went knowing exactly what I wanted and thats exactly what I got! My sales person was awesome he was so nice and made me feel like I was important and treated me with respect! Im extremely happy with my service and dont plan on going anywhere else to buy another vehicle. Thank you for being so great with customer service

From since we arrived at the dealership Brandon was so nice. He helped us through the buying process and I got the vehicle I had my eye on since I browsed the website. It went by so quickly and Im glad I went there. I wont go anywhere else! The other dealerships take too much time. Thanks to all you awesome guys at Peterson Toyota for my Rogue!!

The process from the beginning to the end was flawless. I arrived at 12:15 and was out by 1:15pm. The service department changed my oil, rotated my tires and performed the yearly inspection all within one hour. I was highly impressed. Continue to keep up the great work your doing Peterson Dodge.

Efficient, did not take long. Very fair on trade in value. Great dealership.

Took a long time, but the results were fine.

Very friendly and understanding. I went to purchase a car for my daughter who turns 16 in a few weeks. I explained exactly what I was wanting no more no less. The salesman wasn’t pushy and didn’t try to talk me into anything that I didn’t want. He took my needs and wants for my daughters car and found her the perfect car. I couldn’t be anymore pleased !

Outstanding service. Knowledgeable and friendly staff. We were traveling through and broke down and they did an exceptional job to get us our parts, the job completed and back on the road. Can’t say how impressed we were. Would recommend this dealership to anyone. Joshua and Service and JJ has the mechanic did outstanding.

Great service, very little wait time, they let me know as soon as my vehicle was ready

I received excellent customer service from beginning to end. I am pleased with the condition of my Jeep. It wont crank when I had it towed in. They had me back on the road in a short period of time. And it cranks and drive better then it has in the last year. Thanks Peterson for a job well done. I hope I dont have to go back for more service but if I do, I will be back. Thanks again. A satisfied customer DORIS VAUGHT of Fairmont NC

Had abs lights on was fixed fast and no further issues

Wonderful atmosphere and very professional...called me to give me updates on my Jeep and soon it would be fixed

I came there with the intention on selling my vehicle and walked out with a 2019 KIA Sorento!! Thank Lucas for all your help.

My experience at Petersons was great! I left out very satisfied. Salesman Kendrick Lamar and finance dept did an excellent job. They got me a very low interest rate. I will surely be going bk to do business with them.

I had the best experience at Peterson Toyota. Mr. Pevia, Noah and Robert in finance were absolutely incredible to work with. Best car buying experience I’ve ever had!

If you need a vehicle I recommend to Peterson Toyota In Lumberton North Carolina, The most friendly friendly staff and service was excellent and great. You we leave there happy and pleasant that you went there. The very best salesman all had smiles on their faces with a greet, and the Financial department was Awesome they will help you and please you. Thanks again Peterson Toyota

Alway a pleasure to have routine maintenance done here on my 2019 Ram 1500. Always done quickly and the staff are top notch. I live closer to the dealership in Fayetteville but drive to this Peterson because the whole experience is so much better.

The Dodge Jeep maintenance service department is excellent. The Toyota Jeep Dodgers sales department is unprofessional, not courteous, and inconsiderate of a customers time. I had 2 incidents with them and it is safe to say I will never purchase a vehicle from them. I purchase over 8 vehicles from various dealership and this is the worse. I am also a dodge loyalty customer. I owned 7 dodges over my time and I currently have 1 challenger rt and and a ram 1500. The first incident was aboutlowering the payment on my challenger, which I was interested. As long as it is another rt. I went to the lot and they did not have a rt on the lot. They did tell me they can get one but they want to run my credit. They do not want to bring a vehicle to the lot if I want commit to the purchase. They only way I can prove that is allowing them to run my credit. They wont even show me what vehicles they can get until they run my credit. Made me feel not sure about dealing with them. I went to them again today 6/24/2021 for a prize. The prize was so call for $10,000. I knew I didnt win the prize, but normally dealerships give you like $50 gift cards to use at their maintenance shop. I was hoping for something like that or actually winning $10,000. No purchase necessary. So I called first like it said on the flier. They asked me whe I can come and I gave them an estimate 1 hour. I got there and everyone won the same prize. No one was in the running for the yeti, or the scratch off tickets. The lady who helped me brought a buyers packet. Which was odd because the flier said no purchase necessary. She asked me for my Drivers license and I gave it to them. She asked me what I drive and I told them. Then asked me was I interested in trading up, and I said no.. I just got this vehicle. She made a copy of it and put it in the packet. So now she asked me for my social. I said why do you need my social right now. She then replied if you win the money, you must provide your social for tax purposes. I was concerned. I then told her that is not specified on the flier to include the fine print. It out states you must provide your ID. She said it is in there and I read it again. It wasnt in there. So I gave them my social on a vehicle inquiry form and below it read I authorized them, Peterson, to run my credit. I did not feel comfortable again. So underneath my signature, I wrote do not run my credit. The sales lady came back and said she is sorry but running my credit is proof I said who I am. I became dumbfounded. How can that prove who I am and you made a copy of state drivers license. So I left angry for bothering to believe the flier and they still want me to purchase a vehicle. I understand business and trying to make a sale but they lack drastically in wholesome customer care.

Super Dave was awesome! This is a great place to go car shopping with excellent customer service. They treat people great from the moment you get there.

The process of purchasing a vehicle was streamless. I financed with Capital One which was prequalifed. However, when we test drove the 2015 Tahoe it drove good. My husband checked it out as well. Very pleased. When my kids and I got to our home town 45 mins away, we noticed the AC stopped working. I called them the next day to notify them of this. Purpose was to get a bigger vehicle for my family trips. My sons birthday trip was not fun because we had no air. Keeping it short, we have had to return it for service 3 times now. And still waiting on this to be corrected. First off they shouldve NEVER sold a vehicle that wasnt fuctioning correctly. Especially without air conditioning in the summer time! This is unacceptable! I would say please check ur preowned vehicles thoroughly before you drive off!

The Maintenance Service Tech went above and beyond his duty to take me on a service ride show and ensure me that the problem was fixed. He is to be Commended for the extra efforts he made in assuring me that the issues were solved. Thanks for your concerns and attention to details.

My salesman, Brandon Parker, may be young, but is very well-mannered and has been nothing but positive and professional! He is quick to respond and has never once made me feel like he was too busy for me or I was bothering him...no matter how many questions I ask!! I dont know about yall, but thats one of the most important things in customer service to me!! Thank you for everything Brandon!!

The very best place to buy a vehicle. This is our 3rd one from them. Great people to work with. Would recommend them to everyone.

Great service department! Very friendly and helpful!

After a looong day😴. I want to give special thanks to Trashawn Elmore the best sales guy ever without him this wouldn’t be possible 😊. If you guys are looking for great deals go check him out at Peterson Toyota Dealership in Lumberton!❤️ New whip vibes🤪

Great dealership to do business. This is the 3rd vehicle that i purchased from them and the sales personal were great. Ive been to several dealerships in Fayetteville but none can compare. Fayetteville dealerships are geared for what they want you to have not want you want and can afford. If you want a good deal and friendly not pushy salespeople than i highly recommend PETERSON TOYOTA IN LUMBERTON. Go there once and i am sure you will be back again. Great deals and discounts. They will bend over backwards to put you in the vehicle that you want.

Great shopping experience, large selection of pre-own vehicles, friendly staff, the sales person was great and very helpful, so thankful they gave me a chance to build my credit score. Will definitely recommend them to friends and family. We will buy from them again, definitely. Thanks guys!!!!

I recently purchased a pre owned Toyota Venza from Peterson CJDR and had a great experience starting with Mr. Daniel Isaac Meza. He provided excellent service from start to finish and did not make me feel rushed, even when my family and I arrived 15 minutes before closing time. I also would like to acknowledge the sales manager Bender Chavis and finance manager J. Patel for their great service as well.

Very professional staff. I had a great salesman. I will buy my next car from Peterson.

I know about 6months ago I took my truck back to the dodge dealership in lumberton after putting $10,000 in it with them to fix it they tell me my truck needed a new motor $19000 more just for the motor I just took it to  Lee’s Diesel Performance and the problem was a flex plate $400 part I will never take my truck back to the dodge dealership again all the did was still my money sorry as technicians just know how to change parks and hope it works so if any one need diesel work I highly recommend these guys  

If you want a ride, to call your own, Peterson Toyota is The Place is get a new or used vehicle. Nothing like having your own transportation

Look at the fine print of advertised pricing below and decide for yourself.Financing Not Obtained Through Peterson Automotive Will Result In An Increase In Price Of $1000. All Financing Terms Must Be 72 Months or Longer.

Think if I had to do it over again I would have just walked away! Yes, I got a lower payment which was my mine goal, but definitely feel process was rushed! At anytime there was No mention of the price of the vehicle, 2020 jeep renegade! Only concerned about what I could afford for a monthly payment! If I had known the price was 26k would have DEFINITELY opted for something less expensive! Second vehicle Ive purchased from them and know for sure I will NOT be back to this one to purchase another one or trade one in! My 1st experience wasnt a good one either! First experience was shown monthly payment then promised verbally after paying 3 car payments could get it refinanced to $350! Reached out to the salesman after making the 3 and then he says sure we can do that in 6 months! Sad, thing about the 1st experience my 14 yr old witnessed this and he claimed to make a reminder in his phone! I should have just got my prior vehicle serviced and NEVER walked into the sales department! Just feel it could have been done better and I bare some of the blame because I should have asked or paid More attention to the information on the window concerning the vehicle! For this price she could have shown me a camry! Which is what I was really interested in! Learning experience! Definitely ready to trade in already for a less expensive vehicle! I get you want to make sales, get thats your job but be transparent with people!

Great service, Brandon Parker assisted me and was very professional and understanding of what I wanted and what I was looking for. Highly recommended!

We had a major repair done to one of our Jeeps. Amanda Bass and the entire staff went above a beyond to diagnose the issue and fix the problem. We are very thankful 🙌🏻😁

I wish I could give zero stars. Worst experience EVER!

Very easy buying process and I got a great new ram 2500HD! Matt was the best and helped me every step of the way! Highly recommend!

Dropped my vehicle off at 10:15 for an 11:00 appointment for an oil change. They said they would call me when done. 12:00 passes, 1:00 passes, no call. I call they dealership as I am driving there also. I get put on hold. I stay on hold even after I arrive back at the dealership (about 20 minutes). I finally get someone to talk to me and find out my truck has been ready for over an hour. Service here has gone down the drain over the past couple tears

The main top sales rep played tricks, turned out to be crooked at the end of the sale.alot of people can easy not catch his tricks. I never buy another auto from THERE as lone he ( the one from Florida) is at perterson Toyota Chrysler Lumberton!!!Damn him !!!

My wife and I recently purchased a 2020 Chrysler Pacifica. This was a very easy purchase and the sales team ( Demetrius Driggers)was easy to deal with.Just a few area that could be improved to a five star review is to provide a service profile of the vehicle since it is certified and at least provide all floor mats at no charge.This Pacifica had all the floor mats with the exception of the front passenger side. Our salesman is ordering an owners manual which is nice to have.

They did a great job on service.Didnt try to sell me anything extra.Maybe a little slow, but they did do a good job.

I worked with Taylor, she helped me get into the car I wanted with absolute professionalism and a caring attitude.

Everyone was extremely nice and helpful.

Very satisfied with the costumer service . They were nice and good to work with . I am happy with the vehicle I chose.

Peterson Toyota jeep Dodge is the best place to do business, they humbly take care of all your needs, from the financial services to the repairs, I recommend them to anyone, thanks for being my Dealership !

Thanks to everyone here who got our RV moving in the right direction(South).

Sales rep was really nice. Worked hard. My fault I didn’t have car inspected. Blown air conditioner compressor, warped front end, bad brakes(pads/rotors), bad blow motor. So yeah trash oh did I forget it is a 2014 BMW 550i W Turbos. I’ll do better next time. And I put $4000 down for my son. But again my fault trusted the dealership wouldn’t sell trash

I have been searching for a replacement van for my family & business. So happens that my long time friend & military buddy Wade Hall sells cars. I had asked him to find me a truck to tow my camper, he found me one also, but already got a truck. So I asked him again & I am glad I reached out to Mr Hall. It was a drive from South Georgia, but worth it. The staff were all very friendly & helpful. Will definitely buy again.

I would never buy from them again. I didn’t pay close enough attention to their calculations and in the end paid $1000 more than the original quote.

No shade just straight up honest salesmanship. Darrell and Noah made sure my deal was a sweet one!

Went to get another key made for my Wrangler and Josh was the best with assisting me!

Bryan is the man to see, I asked for a car within my price range, he showed me 3 or 4 told me the difference in features, gas mileages,etc he let me deside, he wasnt pushy at all he was very patient and knows his stuff. Shout out to finance man and everyone else.love the experience.

Peterson Chrysler Jeep got me in the car I wanted. I went there on Friday, 2/05/21. Spoke with Ashley Quinn and purchased the car on the there website- 2020 Red Hyundai Elantra. Its my 1st car an I was/am Excited! If your looking for a reasonably price vehicle check Petersons in Lumberton, NC!

I was immediately greeted ( no pressure) I was given ample time to choose a vehicle of my choice, treated with respect and drove away with that same day satisfied with my car and my payment. Every one was kind from Management sales and financing. Thank you PETERSON TOYOTA! Loving my Camry

The dealership made me feel comfortable and welcoming the entire time I visited and during my purchasing time. They went way beyond my expectations in seeking a reasonable deal that I could agree on. Nice job Peterson Toyota.

Thank you for a great experience

Had a great experience at Peterson Toyota in Lumberton NC salesmen Ethan Brooks is awesome he worked hard with my purchase I highly recommend him. Beyond a five stars rating.

Ive always liked Peterson Toyota it has always been my best place to get a car the service there is outstanding the service personnel are courteous and they care about your needs, My experience has been phenomenal.

Ms. Hunt in service is great. I really feel everyone is helpful.

The staff at Peterson were awesome!! Kendrick and Clint have me the best deal for the best price!!!

They’re super nice and they work very well with you and ASK FOR DESTINY !!!

Service at Peterson is Top Notch just like their fine cars Best place to shop

My sales person was Cheryl she was so nice and personable. The process was smooth and easy even down to the paper signing which was on this fancy computer desk. Everyone was so nice from other salesmen just saying hello to the receptionist. I had my son with me they even gave him a balloon and wasn’t mad he was all over the place very kid friendly I would definitely recommend them and thank you Mr.patrick Floyd for being so nice and making sure I understood everything.

The service department is always very professional but friendly as well. The wait was not very long and they were very accommodating to customer needs.

Great customer service in the service dept.!