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Gene Messer Auto Group
1302 S Loop 289, Lubbock, TX 79412, United States
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Gene Messer Auto Group
Comments
Li
Review №1

Great Amanda was such a good help. And Oscar was very nice.

Da
Review №2

Absolutely terrible customer service from Sheila, and this place is a scam! Dont buy any parts from this business, or do any business on fordpartsboss.com, they will scam you out of your money and cancel your order after they screw up. Havent seen my refund yet!

Kr
Review №3

Always a great experience. My appointment was at 2pm and I was out by 2:35pm. A quick 10k mile service. Service advisor was polite and asked if I had any questions. I would highly recommend the service department in this dealership!

St
Review №4

If I could I wouldnt give this dealership any stars. In the last three weeks, I purchased a 2019 Ford Explorer Sport. It was backed into at the dealership by another customer. In the process of them attempting to fix the vehicle, they managed to short out several wires and electrical connections and could not get it fixed. So they gave us another 2019 Ford Explorer Sport, which managed to get stolen from their lot. Then they still could not get this one right. While all of these issues over a span of three weeks, we were never once offered a rental car. Not to mention this was to be our second car as we have only had one car for the past 3 years. I will NEVER recommend this dealership to anyone.

Ma
Review №5

I went in to Gene Messer Kia to get my car serviced. Oil changed, tires rotated, fluids checked, breaks checked. In and out in under 30 minutes. All of this under 35 dollars. I find that hard to beat. Very satisfied and looking forward to my next service check.

De
Review №6

Great place to go and buy a car. Michael Bates, the salesmen, was awesome. He didnt bother us and left us alone while we was looking at the cars. When we went back to look again, he was there to answer our questions. When we decided to buy a used Kia Sorento, the sales manager, Shawn, got us a good deal. A couple of days after we signed the papers, he called us back in again and told us that he found us a better deal. The payments was lower and the interest rate was lower. I have never heard of a dealership do that before.

St
Review №7

Kirk got us financed with no problems and we drive away in a new car with comfortable payments...this was the best car buying experience Ive ever had.

St
Review №8

Service day and am so glad I purchased my vehicle from Gene Messer TOYOTA and service department is outstanding!

ba
Review №9

Paid to repair and repaint my vehicle. Got a 2 star at the best. Paint chipped within a month. No warranty was honored. And parts were second hand parts/ cheap. Overspray was ridiculously obvious and terrible. They could not even take responsibility they lost my keyfob.

He
Review №10

I love to take my car at Kia Service Dept. Everyone is really great and friendly.

Le
Review №11

They did a great job getting me in to a new car

La
Review №12

Good people. I had a problem with the tail gate hood they did a great job fixing it.

El
Review №13

Outstanding service! Just bought my 4th Hyundai and they were amazing!

Ma
Review №14

A very good place to buy a car. Saleman Eddie a very nice and friendly salesman.

Ch
Review №15

Had a terrible experience getting my vehicle repaired by Gene Messer. I had a broken tail light on my vehicle, and some body damage near the light. Shouldnt be that big a deal. It was supposed to take 10 days to fix. In the end it took a month. A day after I got my car back I even had to return because the tail light was out. Thats when someone finally apologized for their irresponsible approach.

St
Review №16

Gene Messer makes buying a car or having your car repaired a wonderful experience.

Da
Review №17

Great experience buying our new King Ranch!

NI
Review №18

I go there every 5 months, great customer service!

OL
Review №19

Amazing people work hard n fast

Do
Review №20

Awesome experience with very friendly people!

Ru
Review №21

I bought my car here. Service is nice and it is easy to fix appointments and the service is neat.

cc
Review №22

Horrible management and sales people lie about everything they promise you

Jj
Review №23

Gene messer is the worst place to get a car. They sold us a lemon and they knew it. We have already took it in 7 times to get it fix because they wont replace the transmission on it. They have the worst customer service that I have seen in years. When you buy a vehicle dont go to gene messer because they will screw you over.

La
Review №24

I have been a Customer at Gene Messed Ford for almost 30 years and as usual Im always happy with their Service and friendliness. Thank you!

Do
Review №25

Ford & Kia top notch, ...

Ca
Review №26

Great place to buy a car

Mi
Review №27

Always fast and fair

Pa
Review №28

Great service honest people

Gr
Review №29

Top notch service

Fr
Review №30

Had car problems and the service department advice me as to what was wrong, problems fix,

Gl
Review №31

Salesman are conmen

Information
6 Photos
31 Comments
4.1 Rating
  • Address:1302 S Loop 289, Lubbock, TX 79412, United States
  • Site:https://genemesser.com/?utm_source=gmb&utm_medium=organic
  • Phone:+1 806-747-3211
Categories
  • Car dealer
  • Car finance and loan company
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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