Brought my car in to have the brakes and exhaust replaced. They originally quoted me 1400 but that was way out of my price range. After letting them know that unfortunately I couldn’t afford that right now Shawn called me back and said they would do all of it for half the original quoted price. He said he saw the I had two car seats in the back and just wanted the kids to be safe. I was blown away by their generosity!! Definitely recommend this place and will be using them again in the future!

My experience with Nick at Monroe’s was exceptional. I don’t know anything about cars and had a giant nail in my tire. I called this location after trying many places who were booked and or closing early because it was a weekend. I called this location and spoke with Nick who was enthusiastic and willing to help. After getting air put into it by AAA, Nick was able to help me plug the effected area and was kind and patient with my lack of awareness.

Shawn was great, helped me out all the way. Good customer service he was quick and efficient. Gave me a great price. I highly recommend coming here. All around great service

I had a great experience at monro, everyone was friendly. The manager Shawn was very helpful and he went above and beyond to help me get the parts I needed. For two days the mechanics did a great job taking care of what I needed fix. I would recommend them to anyone. Thanks guys for all you did to make my experience great.

I went to get an oil change 30 minutes before closing and they were happy to do it! The manager of this location is extremely nice and accommodating! I truly feel like they are a group of trustworthy people and it’s a great feeling to know you aren’t being scammed or lied to so someone can make a buck off of you. I will definitely be going to Monroe for any work to be done on my car from now on.

Great group of skilled mechanics here. Very honest and straight forward, helped me solve the problem of my vehicle without adding any extra work for nothing. Definitely would recommend this precise location to anyone who wants honest, hard working, diligent proffessionals.

The guys at the store this Saturday were just so great. Not only was there no wait, they let me come in earlier than my appointment. When they saw they needed my filter for the oil change, 1 of the guys went right out and got it. They also rotated my tires for free! Ive never had this kind of service anywhere, even just for an oil change. 10 out 10 highly recommend. Them being open weekends also sealed the deal, ill be back! Thanks!

They are under new management and it shows. And definitely trying to fix their mistakes of the past. I had issues trying to fix my car and it kept having the same problems and had to keep coming back. But the new crew found out what it really was and fixed it and hooked me up with the price to make it right. The new shop has better attitude, are very friendly, answer all your questions, and willing to work with you. Would refer them to friends and will definitely come back

This is a great place I took my car and the manager Edgar fix my car and gave me a excellent price I strongly Recommend this shop. Also thanks Jose 😊

I went to Monroe yesterday for an oil change with tire rotation and also needed the ac filter changed, Shaun was very helpful and nick was very informative the service was finished quick, and I paid a reasonable price. I will Definitely coming back. Thank you :)

I took my car here in 2018 to get brake pads and rotors changed and they charged me $800 for it, when I complained and asked why I was being charged up to that amount for brake pads and rotors, they told me its because I am going to be getting lifetime warranty on both brake pads and rotors and Ill only need to pay for labor each time I come in..then, the pandemic happened and after the pandemic, my brake pads and rotors went bad and it was time for me to fix it again, so I called the store to ask them to replace my brake pads and rotors and they first said they do not see anything, after standing up to them, they came back and told me I only have lifetime warranty on brake pads and limited on rotors... so I asked them to refund my money because there is no way I wouldve paid $800 only for brake pads and rotors without it being unlimited warranty. They gave me their corporate office number to call and complain, which I did and they would not refund my money. Their office even told me that back then, the $800 was cheap and that nowadays itd be much more...Beware of these people and take your car elsewhere. I pray that my hard earned money will dry their pockets and shut down their organization that takes advantage of people.

Went for an oil change and alignment and was more than happy with the service. Was told by Subaru dealership that I needed an alignment ASAP so I came to Monro and they told me my alignment was perfect. 10/10 customer service

Im so impressed with the service I got from Monro Lowell garage. The workers are customer friendly and service oriented. I am satisfied with their service. Thank you guys!!

I came here before and got robbed of my money. There was this tall guy that worked on fixing my brakes and then he said it will work after a couple of miles have been driven on the car and two to three weeks later my brakes are still making a loud squeaking sound when driving it and applying pressure on it. I found out that the guy got fired because he was known for scamming people. I come back weeks later and this guy named Shawn told me he will take care of my car and everything that needs to be done with it. I would really recommend talking to Shawn. He will take care of you and is really nice and helpful.

Caliper locked up on my honda accord. Rolled up at 5 p.m. with the place closing at 7. They were taking care of another woman at the time but they still took the job and got my car back to 100% in no time. Edgar and the guys were great. Very reasonable price too.Having a 7/11 next door is convenient for snacks and drinks too.Thanks Monro!

I brought Altima in, Ed was taken care for me right away.He show me what needed to be done.Not trying to riped people off.I told him,if youTaken good care of costumers, they will come back agian.

Great service by Sean and Jose. They even drove me home and picked me up because I had to leave my car overnight. Highly recommend.

I was very impressed with the service . Shawn, Jose, and Ed .. these guys are awesome, can’t thank them enough.

Took my Chevrolet Silverado for brake work to fix I was very happy with the service and the people there are very nice and Ed the is very friendly and the rest of the staff there very friendly and I will come back here for my automotive services

Honestly hands down to them. Fast. Easy. Friendly. And professional service. I’ve gone in a hand full of times already. I called and asked for an alignment and that wasn’t even the problem I needed a whole new tire comes to find out. They finished before I can even step foot in the front too pay. Done within seconds. Come back again needed new breaks they got the job done so fast it was crazy. The guys at the front are the nicest, when I was talking to them felt like I known them for years. will return with any further issues with my car. GO TO MONROS!!!

Had a great time there they were fast and reliable. Look for the manager named shawn. He was great and very knowledgeable plus he give discount!

Shawn and Jose were very knowledgeable and did good work and gave me very good recommendations for my car

Everyone was extremely helpful, took a lot of stress of my shoulders and answered all my questions and concerns. Amazing service, will definitely recommend and will continue to come here with anything needed for my car.

Their insurance was awesome I will recommend them to anybody you do mechanical work

Went there to get an oil change and was done in less than 20 minutes great service and great people definitely will be coming back!

They were nice and fast. Price wasnt bad either

Very honest & affordable. I had a slow leak in one Tyre. Person working over there was so nice & fixed my problem for free.

Under new management professional and friendly and was in and out in timely manner shawn was the manager and very friendly and willing to work with me on the price peter was very helpful and answered all my questions would deff come back and refer a friend

I’m actually at Monroe tires now and I’m getting the best service and they have two nice gentleman‘s that are give me the best service and offer coupon for my oil change.

Beware! Took my SUV in for a muffler issue. They never grounded the vehicle before welding on a flex pipe and fried the entire computer unit. Even when you google it it says you must disconnect the battery to avoid frying computer. I had to have Triple A tow it out of there and take it to the dealership. Two weeks with out a car. They caused well over $2500 in damage which they refuse to take responsibility for. Worst experience ever! Please go elsewhere ! !!!We did call customer service, pretty much useless. They never took the time to investigate what happened. The ASE certified team at Ford has spent weeks uncovering the damage you caused. We are Still waiting for a return call from the manager.They totaled my perfectly fine car. I went for a muffler and my car got totaled. Amazing place! Please stay away!

Car overheated, they diagnosed the problem and had my car working normally before I had to go to work. friendly and reasonable costs (esp for an oil change)

Patched my flat tire for free! Great service and quick!

I went in on Sunday for an oil change and didnt have to wait long. Anthony was very friendly and I would definitely recommend him to anyone.

Incredible service.

Walked in for service, and they helped quickly to diagnose my problems. Definitely recommended.

Fraud people, charging more money for a mediocre service. I suggest you to avoid this going to this shop..The technicians who work there know nothing and will mess up your car. They buy cheaper & inferior parts while charging you more to make profit and lie to your face about it.

I’ve been to this location many times. On my last visit they fit me in last minute and did a great job as always. Also, I couldn’t help but notice how clean they keep their shop!I won’t go anywhere else.

Monro @Lowell equivalence to an Easy Bottom. Great Job!

The manager of this location is AMAZING. He fixed another locations problem. He was very respectful, professional and very HONEST. This manager will definitely make this location succeed without a doubt. One of the best professionals I’ve ever come across.

So the guy that was supposedly fixing my vehicle had crocs and smoking while welding. Not only did they completely total loss the car but they also almost got me killed on I-495. They are beyond unprofessional.They asked me, how do you start your car? Theres nothing special? I go you put the key in the ignition sir. This man had no clue what he had done wrong. They said it was the alternator. Well thousands of dollars later that was clearly NOT the issue !Maybe they should get ASE certified. Stay far away. They have no clue what they are doing. They do have a great insurance company though !!

Great service! Recommend this place 🙌

Awesome help from the guys and especially Shawn!!

Rude is an understatement. Definitely not going back here.

Jose and the guys here were fantastic. Came in with a blown out tire and a bent rim and needed it fixed asap. He took the time to find the right tire and rim for me and even though we special ordered it, he called me as soon as they were in and I was in and out within 15 minutes both times. Highly recommend.

I had a quick and excellent service with victor.

They will charge you more than initially you were told & wouldnt let you go till you pay. Con artists, I wouldnt recommend this shop to anyone

Be careful with this place. This Spanish people will rip you off. I bought my own parts to change 2 front breaks, they charge me $250 for labor. I came to this place before, too last year, but they only charge me $80 for the front breaks, and $70 for back breaks. And that guy is very rude, when I told him about the price I did before, he said don’t come back here again.

Fast service and great job

Total scam artists & bunch of losers running the store. I wont recommend

I was so impressed with the professionalism at this store. Not only were the very clear about the work that needed to be done but they did it in a timely fashion. I also witnessed them deal with an unruly client, a man was crazy acting screaming about not authorizing work done on his van that was done anyway and wanted to leave with out paying. The workers kept their cool, let him know that all phone lines are recorded and there are cameras in every part of the store and garage that record everything by corporate. This person was trying to steal. The police came, the store did everything right. In my opinion the crazy man should have been arrested. He was threatening and scary. I will never go another place again to get my car fixed. Thank you Monros!!

Dishonest people, beware as they may waste your time as they had me wait 30 minutes to cancel on me.They werent professional or courteous enough to call me to cancel my car servicing appointment while they cited the reasoning being broken computers

The worst service ever. I bought the installation for Amazon and I need to pay again in the store. Very stressful. The employee don’t explain and start scream.

If I could give this place ZERO stars I would what a joke! I just called and all I get is an attitude I understand you guys just opened but If I’m spending money for your company then lose the attitude! If you have a simple question just don’t bother calling cause the guy answering will raise his voice at you even though you’re being nice, I have a warranty for this place hopefully I can find a different location cause this one has no respect for their paying guest. I had to hang up before I said something so wrong welcome to Monroe Lowell.

Wow. They trick people into paying more & tell you all kinds of lies. The staff is unprofessional, the shop is dirty & i would never go again

Great owner, really takes pride in his work. Some of the other employees are not as communicative and straightforward, nor as personable, but they do good work. Took my car here for oil changes and basic work while I went to college in the area for 4 years. Never had an issues. Their parking lot is small and has a poor layout (and nothing is very clean), but they do good work for the price. I like being able to book appointments online.

Been coming here for years! I came to do a oil change today an everyone was very friendly an helped explaining things to me that I didn’t understand. An never once had a attitude. Great job guys. I haven’t had service like his in a long time. Good on prices too. Not trying to rip people off! I highly recommend Monro to fix your car! Robyn

Amazing staff and great prices!! The manager was extremely kind and worked with us on pricing. Anthony was wonderful and provided quick and exceptional service! would definitely recommend for repairs and servicing! We will be back for future business.

I was told Id pay $1,005 for a job and when I went to pick up my van they said $2,100. They did extra work I didnt want or need. My van still currently sits there until I can come up with the money.If anyone pays attention on this. The employees are clearly having friends comment on my review. No one was there when the shop called the cops on me and yet a woman was witness to it. I was very upset yes. I got screwed over really hard by this place.

Saturday 11/17/18 I had no appointment and needed to have my tires changed to winter tires, the snow came early this year for me, I was planning on having this done in December. I was turned away from Auto Fair Tire, even though their motto is No appointment is necessary come on down, but if you like to set an appointment that is available I called them 3 times, got put on hold twice, and they could not even answer the question of how much was the price to change my regular tires to my snow tires on the phone. They suggested making an appointment during the week day. How do you do that if they constantly put you on hold I tried to to go to NTB in Nashua NH, however, due to the amount of people already waiting (it was packed with patrons) trying to have work performed.On Sunday 11/18/18 I woke up at 8 am and tried again to have my snow tires put on my car. I went to Monro Auto Service and Tire Centers at 77 Chelmsford St., Lowell, Ma 01851, they said they had appointments and early riser along with myself, but if I was willing to wait or leave the car they would get to it today. I dropped it off at 9:10 and they called me to pick it up at 10:30. They were very nice, accommodating and quick with switching out my regular tires with winter tires. They balanced the wheels. I was very happy with the service I received there. I would recommend this place to others. I was so grateful to them.

Amazing service completely love it. I don’t much about cars but they take their time to explain everything to me. I recommend the service 5/5 stars. The manager Ernie was so helpful I could bring my car to them no matter what.

GREAT PRICES. EXCELLENT SERVICE. Staff is very willing to work with you on prices and are very accommodating. Couldn’t be more appreciative of this place! Highly recommend!

I made an appointment for an oil change during my lunch break. They took my car right in for service and rotated my tires. Very convenient and stress free! The gentlemen that helped me was very accommodating! Def recommend this place for service.

First time customer and I’m very happy for their services. They were very helpful and polite. If you need any service this is the place!! Thanks guys for the great experience and fast service!! Will definitely be back again!!!

First time customer.The front office staff is so friendly and super professional.Will definitely go back.

We had our car tires replaced and alignment.the employees work very professional and courteous. Jose Mercado is an excellent employee very professional at his work.Im very satisfy and content with the job done in my vehicle. I will recommend this company to my friends and family!

First time customer and I’m very happy for their services. Free diagnostic not only exhaust part of my car but also wheel bearing. Thanks guys.

Carmelo was great! Him and his team got me in and out 20 min or less, gave me the info I needed for future service. If you want great fast service here is the place! So thankful I came here! Will be back!

Awesome service I love the shop everyone there was really good and treated me like I mattered. There was a gentlemen named Ernie he was so helpful and let me know thing I needed that even the dealership didn’t tell me I needed. Recommend to all my friends and family.

We’ve taken our cars here for years. This morning I went in with my husband’s car, and they were short handed. They didn’t think they’d be able to take me in for an oil change. The manager was super nice, and so accommodating, shifting things around a bit to get the car taken of as quickly as possible, considering I traveled to get there, and couldn’t make it back the next day. In and out in under an hour.So appreciated!

Friendly and helpful. Hit a bag on 495 that contained something that punctured a tire tread and were 3 hours from home on a Sunday afternoon. After being rejected by Tire Warehouse down the road, accidentally found Monro while trying to find a place to put air in the tire to get to another tire repair location. The employees at Monro were extremely friendly and accommodating. They got a patch on the tire and had us back on the road quickly. Skip the Tire Warehouse down the road and head here.

Where else can you get an emergency brake job at 4pm on a Sunday?! They were friendly, accommodating, and professional. My brakes were repaired n a half an hour and I could not be happier with their service. Thank you!

My husband and I were ripped off big time. They doubled the price we were told. Did work we asked them not to and are now holding are van at their shop until we pay what there now saying we owe.

Terrible customer service

I did not use them

I don’t know much about cars, but I appreciated that one of the employees came out to tell me what else my car needs to be fixed with. When giving an oil change they often give stickers for when your next oil change is as well. Their coupons and deals are super helpful when you need to get an oil change on a budget.

Everyone here is great especially Anthony always polite with a smile and very helpful . I love taking my car here they get everything done quick... always leave very happy with the customer service

Excellent service

Fantastic service. Friendly and helpful. Ran over a construction staple and brought my tire to Monro. Luckily able to patch the tire and had me back on the road quickly!!

Been coming here for years for oil changes with no problems. The guys are nice and get the job done with no issues. They answer any questions you have and can explain things well even if you dont know much about cars.

They have an excellent service. When I come in theres always one specific manager thats always willing to help me with whatever I need. I would recommend this place to anyone.

I always bring my truck there. They explain everything to me thoroughly, and as a woman I can appreciate that. They also do everything in a timely fashion, which makes it easier for me to plan around my appointments. I highly would recommend them to my family and friends.

Friendly fast service, everyone here is pretty awesome. Pretty comprehensive car care. They are actually open on Sundays from 9-5 but they dont do inspection stickers. I recommend calling ahead to make an appointment, theyll usually get you in and out faster that way.

I usually do not write negative reviews, but I was completely shocked by the service (or lack thereof) that I had received this afternoon at Monro. My TPMS light went on, and, being that I do not know much about tire pressure, I figured I would take it to professionals to get air pumped into the tires. Upon arriving, the manager immediately gave me the impression that he did not want to do it, and explicitly said I dont get paid for this. I had informed him that I had found out about their tire pressure services on Google, and he still refused, and angrily directed me to an air pump next door. I informed him of his awful customer service, especially as a manager, but he did not seem to show regard for his behavior whatsoever. Overall, if you need anything tire pressure related, I would not recommend Monro for this service, they may just refuse it altogether.

Went in due to my exhaust making noise., and it was falling apart, Had Jose helping me and he did a great job on my vehicle. My car has been running great. Thank u will recommend

Very professional. Will work with you for a fair price. Fast service with friendly and knowledgeable staff.

Ive been bring my car for 4 years and I had and still have the best customer service. And good workers worked on my car. Ernie is the best.

Always quick service and competitive prices! Ive been coming to Monroe for 3 different cars over the last 8 years with no complaints.

Had my car just quite all indicator lights came on the no power. Luckily across the street was Monro. I walked over talked to Ernie we called AAA had the tow the car to the shop. They got right into it. The alternator was defective they had the alternator out before the part arrived. They completed the job and had me on my way and for a reasonable price.

Monro is the place I have gone to for the past 4 years for my oil changes. Their service and discounts are great and they look out for you. They told me months ahead that my cars motor would die and I didnt listen. I learned and now I listen! Thanks Monros!

My experience on my oil change and tire rotation was awesome,the guys are very professional and they displace a good customer relationships. The service was great.

My husband and I were traveling from NH to VA after two tires went bad from potholes. We didnt have the cash to pay for the replacement. They gave us them for free. Amen a great blessing from the Lord. Thank you!!

Needed new tires on trip to Maine. Steelbelt was torn. Anthony took great care of us. Open on Sunday saved us.

Service was excellent! I had no complaints or any issues at all! I highly recommend the place if you need help with your vehicle!

Everyone is so nice and instead of just telling you what you need done they explain why it needs to be done (which is very helpful for anyone who doesn’t know a lot about cars)

I came to Monro for brakes. Everyone was very pleasant and great service. Highly recommend place for your car

I Went in for an oil change and all I can say is that it was one of the best services I’ve had manger was polite and I will definitely be going there for future service! Thank you monro for your great service

Went in on Sunday for an oil change didn’t have to wait long great customer service Anthony was very polite would totally recommend to others

I felt I had been ripped off for an oil change in Monroe, Lowell, MA. I received a $9.99 coupon and I used my drive card. However, here is the rundown of the actual expenses before tax. Oil $10, Oil Filter $2.99, Recycle $2.90, Shop Supply Fee $3.99, Total Miscellaneous $3.99. So the grand total is $23.87. They may have ripped off $7 or $9 from me this time, but they have lost a customer forever. So much hidden cost involved, Ill never trust your coupon any more.

Very appreciate Carme here yesterday and this place had amazing service my car came out stunning did a brake change and tire rotation came out completely satisfied thanks the manager as well I think is names Jose and the two gentalmen that work with him will come again thanks guys

Great service, guys all helped out not only did they treat me good but they had the whole store full and still made time for me thanks monro