I love taking my car to 495 Mazda. They dont try to up sell, you get fast, reliable service. The waiting area is comfortable, and the wait us quick. I can take my car to a closer dealer, but always drive the extra distance to 495 Mazda because they are so good.

Top notch buying experience. Super clean premises, nice staff, no pressure, fair deal, excellent cars. A+

I Brought my car in today for scheduled oil change. Jonathan greeted me when I arrived. He was very pleasant and helpful...He checked me in quickly and explained what service I needed and approximately how long it would take. I also wanted him to price a part for me..I recently drove over a piece of debris on the road and it knocked off my wheel trim. I told him I was going to go to a body shop to have it fixed. He then asked me if he could take a look at the damage. I followed him outside and showed him the loose trim..He then got down on the ground and looked under the car to assess the damage. After a few minutes he was able to pop the trim back into place! He probably saved me a couple hundred dollars in parts and labor! He went above and beyond to help me and I am very appreciative! You are lucky to have such a caring and professional employee.

Best dealership Ive been to. Knowledgeable friendly staff. Shout out to Kristin who took us for a test drive and showed us all the features of the car. Our car was ready for pick-up the next day, smooth experience from start to finish. Bonus: they have a company dog named Whitney who is awesome! Greets you at the door but doesnt jump on you or bark. If you are in the market for a Mazda, I highly recommend them!

495 Mazda exceeded all expectations. Everyone was knowledgeable and honest. Alex and Dominic were great to work with, they made the process quick and easy.

A great experience dealing with 495 Mazda in the purchase of my 2021 Mazda CX-5 Grand touring car. Sean and Bob were courteous and thorough in dealing with me. This was not the typical high pressure car salesman approach . They were helpful before the sale and most importantly after the sale when they thoroughly explained how to operate the car. I also appreciated the service of the finance manager who did not over sell his services. I would recommend this dealership to anyone looking for an honest and helpful dealer.

I just called service to find out information on buying a battery and they seemed very informative and they had what I needed but Ive not had the work done there

They offer 110% of Kelly Blue Book value on trade in. They made an offer, I said what I came up with and they agreed. Wasted hours here. After I found the car I wanted they came down $2,000 on the trade in offer and wouldnt give me the $750 loyalty rebate that comes straight from Mazda. If they didnt outright lie on the trade in value I would have just gone on my way. Only stopped in because I saw the offer and wanted to see if it was real. Terrible to outright lie like that.

The entire team at 495 Mazda was great to work with and provided an enjoyable buying experience. The process was remarkably smooth and efficient with no pressure from Sales. Everyone was very helpful and knowledgeable. They demonstrated patience with me as I went through my process to learn as much as I could before making my decision. I would confidently recommend the dealership to friends and family and will certainly buy my next Mazda there.

Excellent car buying experience! My wife and I worked directly with Kristen Murphy and Tim Hope who helped us select our new vehicle. No high pressure sales gimmicks and a very smooth purchasing process. We originally bought our Mazda at the same location when it was Lannan Mazda. The dealership has undergone a full upgrade with comfortable waiting room. The team worked hard to meet all of our needs even in a difficult car market. If you do visit 495 Mazda ask for Kristen or Tim and say hi to Franco the French Bulldog who frequents the showroom floor!

Kristen at 495 Mazda was EXCELLENT. No pressure sales, super chill and also very knowledgeable; Id highly recommend anyone to seek her out if youre in the market. Ive been screwed over at a dealership or two before, and this was by far the best experience Ive had buying a car. Although there is a Mazda dealership closer to my home, Im glad I made the trek to Lowell. Very happy with my new vehicle, and although I anticipate having it for quite some time, I wouldnt hesitate to shop here again.

Went in to purchase my new Mazda CX30 and couldnt be happier. Alex was great in getting me what I wanted. Staff was very professional and the process was a breeze. Would highly recommend

Friendly and efficient customer service! I was in and out quickly for a routine service.

Excellent service. Our salesperson was knowledgeable, and there were no pressure tactics. No ridiculous market adjustment to the price, it was a very straight-forward negotiating process. Very satisified with our buying experience.

Consistently good interactions with the service folks on my aging Mazda6, which as been a solid fun-to-drive car since new (purchased at another dealer). The service techs have been top notch and the pricing fair with good communication throughout.

I recently leased a car from 495 Mazda. I must say that I was thoroughly impressed by the professionalism, speed, friendliness, and customer service. Both Kristen and Sean were a delight to work with. Kristen is very knowledgeable and knows all features by heart. Highly recommend 495 Mazda.

495 Mazda is a great place to bring your car in for servicing! They are so nice and make it so simple.. They offer you beverages and tv while you wait and the prices are very reasonable. My Mazda has been great with no issues and I would definitely get another one!

I had a very good experience at 495 Mazda buying my car. As a first time buyer I was nervous but Sean and Dominic were very knowledgeable, helpful, and nice people. Even when I had questions about the car after it was purchased they are very prompt and helpful in their responses. The whole experience was easy and not intimidating. Before I went into the dealership I spoke with the online sales rep Tim Hope and he was also very nice, helpful, and easy to work with.

Everyone at 495 Mazda was great to work with. I always dread going car shopping but Domenic was amazing to work with. One of the smoothest car buying transactions I have ever had. Definitely recommend them and will be going back for my next vehicle!

In the age when car dealerships overall have the most hideous reputation among all retail businesses, and having personally gone through hell with several of them recently, it was refreshing to finally have a great experience buying a car! I did a lot of research, and landed my decision on a 18 CPO CX-9 at 495 Mazda. They handed me the key, and I came back from the test drive ready to buy. No pressure, no gimmicks, no sales tricks, straightforward price (it was the best deal around). Alex at sales was most courteous and professional. A month into ownership, Im enjoying the car and it drives like a dream. I wholeheartedly recommend both the Mazda brand, and this dealership.

I was looking for a specific Mazda3, and there was only one left in stock. I showed up at the dealership and it turned out that it was being used as a showroom model. I spoke with Albert, a super friendly sales rep, and when I made it clear I was serious, they didn’t hesitate to open the showroom up, and take the car off the floor so I could test drive it. Their offer was fair and they gave me a good value for my trade-in. I love my new car!

The entire team at 495 Mazda take such great care of me and my family during and after the sale. Prices are competitive and service is great. Michelle, Sean, Phil, Cesare and Paul are a pleasure to work with always! Thank you!!

The people at 495 Mazda were easy to work along side. The video pf my car was a great touch. Whitney was a delight and occupied my granddaughter!! The facility was under construction when i bought my car and i can tell you that you did a great job. Very comfortable!!

I brought my car in yesterday for service and everything was completed in a timely manner. Paul was great and super friendly- he replaced the battery for my car key as soon as I walked in and kept me updated on my vehicle while I was waiting. The waiting area was very clean and the staff was kind as well. Definitely will continue bringing my car in for service at this Mazda location.

I had a great experience at 495 Mazda - from excellent customer service to taking me right on time. The 360 video of my service was great as they touched specifically on some concerns of mine and I felt very reassured by the job they did! Also the lounge I waited in was extremely comfortable and clean! I will be back!!!

I don’t write reviews often, but I am very pleased with the service my wife has received at this dealership. I was surprised when I received a video the mechanic recorded himself as he walked me through the undercarriage of the car showing that everything looked good. It made me feel valued and I appreciate it.

495 Mazda gave me excellent consultation, and took good care of my Mazda 6. They always look over the entire car, and electrical system, catching anything that has an issue. I will continue to bring my car to 495 Mazda!

I had a real pleasant experience at 495 Mazda. Had a certain vehicle in mind and was never upsold or pushed to a pricier model. No hidden tricks or fees and everything was upfront. I lived closer to other dealerships but found 495 Mazda to be the most accommodating and can in good faith recommend them when purchasing your next vehicle.

After a terrible experience at Wellesley mazda, I decided to stop by here and ended up purchasing a car from Sean and Kristen. Both were super kind and it was super easy. Really appreciated how they aren’t acting greedy especially in this market like other dealerships i had been to. never once did I feel pressured, super easy and fast experience.

The whole experience was great. We delt with Al and he made the sales part enjoyable. There was no high pressure sales tactics. He was patient and answered all of our questions. It felt like he listened to what we were looking for and worked with in our budget. I would ask for him again and again. The financing side went just as smooth. Mike didnt try and upsell us anything we didnt want and he was professional kind and willing to work to get us the best deal. I would buy a car from them again.

Fantastic customer service, walked me through what my car needed, no pressure on things that could wait. Definitely coming back for my Mazda service needs!

I recently purchased a new vehicle from 495 Mazda and I had a great experience there from start to finish.I walked in to the dealership and was promptly greeted by the most gentlemanly gentleman, Sean, who made the car buying experience quick and easy. I was not pushed around or pressured or any of that old taboo-used-car-salesman-Bill-Paxton(RIP)-in-True-Lies stuff. I put down my deposit and when the car arrived(it was still on the boat from Japan), I returned to test it out and I was sold just from looking at it. Sean then introduced me to Al who facilitated the purchase process and went through the vehicle with me to show me all the features and amenities. Al was very friendly, knowledgeable and funny and I look forward to seeing both Sean and Al again when I return for service. All in all, if you are interested in buying a new(or CP-O/used) vehicle, this is definitely a dealership I recommend as they dont play games.Thank you Sean, Al and the rest of the team at 495 Mazda!

This place has the best customer service of all the Mazda dealers I have been to. Cezare is the best and the techs are excellent.

Im really liking them so much more than the old owners! Prices are much more reasonable, and they fit me in for service when I showed up a week before my appt (due to my error)! Thank you 495 Mazda service team!

Great customer service and nice waiting area with wifi, beverages, coffee machine and cute doggy.

Domenic and the team at 495 Mazda made the buying experience very enjoyable for me. They were efficient, explained processes well and were great to work with. I’d recommend them to anyone looking to purchase

This was by far the easiest, most stress-free car-buying transaction I have ever made. Domenic was my salesperson. He was very knowledgeable about the cars and its features and very easy to work with. Michael handled the finance portion. He was so nice and patient with me. But the main feeling I got was how genuine he was and I didn’t feel like he was trying to slip in hidden fees or ridiculous, unneeded extras.I felt very comfortable the whole time. I appreciated they did not try to “get me in a car” based on the monthly payments. The deal was pretty much what I planned on, including trade-in and interest rate. The whole process was completely transparent. I appreciate a car dealership that is managed and run the way this one is.

I love 495 Mazda! I’ve been going since it was Lannan. Paul in the service department is fantastic, and Cesar and Jonathan are great too. I’m thankful to have a place that I can go to as a woman and feel respected and genuinely cared for. A+

Always a great experience when bringing my Mazda in for service. Everyone is courteous and professional. Had to have the brake pads and rotors done and it was going to take 4-5 hours so they gave me a loaner which worked out great.

The customer service at the service department are top notch and the technicians are great. They go the extra yard to provide excellent service. Jonathan, Caesar, and Paul make is easy to schedule appointments, drop off and pick-up my car, and give me options of available services. I am very satisfied with the service at 495 Mazda.

I had a great first time buying experience! Sean and Alex were both extremely knowledgeable and were excellent to work with. When the car was dropped off to me, Alex thoroughly went over all of the smart features with me and made sure that I was comfortable navigating everything before leaving. I would absolutely recommend 495 Mazda!

Had a great experience at 495 Mazda. Bob, Phil, and the team were all fatastic and did not play any games, they were honest and made the process fast and less stress. I highly recommend 495 Mazda they do what they say. I bought a new CX-30 Turbo and loving it.

Kristen was awesome and helped me secure my first used vehicle. Everyone was very friendly and transparent during the process. They even dropped off my vehicle at my home when I was unable to get a ride to the dealership! Highly recommend Kristen and 495 Mazda for your next used vehicle!!

Fixed my Mazda 3s infotainment issue quickly and easily. Nice waiting area. Thank you!

Delighted with the service they provide. especially Jonathan. They are all very kind and responsible with the maintenance of my vehicle.

Bob was very good to us. No pressure to make a deal. He let us drive a couple of different models. He spent hours trying to fix a problem with our insurance company who had the wrong date, so we could register our car. Yes I would recommend him to a friend. Im looking forward to doing business with this dealership again.

Wonderful experience. Kristen was the most helpful, cordial and knowledgeable car sales person Ive ever dealt with. She goes that extra mile. I would buy from her again. Also kudos to Mike C. and Mike M. For their help and low pressure, accommodating explanations and help. Do buy your next carthere!!

495 Mazda Lowell is an execellent car dealership.I highly recommend it. Customer service and management is tremendous. They go above and beyond to make the customer happy.

Always friendly and accommodating. Would definitely recommend this service center!

495 Mazda is a different type of car sales business for the following reasons:1. showroom has been remodel and is and is a relaxing environment.2. they had the car that I was interested in.3 Kristen Murphy, is extremely knowledgeable about the cars that she sells.4. I will return for my next car and if you are looking for a car or just want to pat their dog I recommend you visit 495 Mazda.

I had an appointment to bring my car in for some maintenance, which I was able to get at a reasonable date and time. When I got there Paul D. Was very friendly and made the whole experience pleasant. To my surprise because of the amount of scheduled work to be done he set up a loaner car for me to use. That was cool. The mechanics did an excellent job also, they provided great service and finished earlier than the projected time. Top shelf experience.

Best experience buying a new car. So easy to deal with. Sean and Domenic were awesome. Great team!!! Great place to buy a new car.

Bob and Sean were a big help in the process of picking out my first car, great people and very responsive to any questions I had along the way.

Great service. I bought my Mazda from there 3 years ago. I still go there for service. I love how theyve redesigned the place. Very comfortable waiting room. I never get to use it long enough as theyre super quick!

495 Mazda is wonderful to work with. I had a problem with my brakes and I met with Kristen M. who helped me get a great deal on a new lease! I already was happy with my 2018 CX-5, and now will be happy with my new 2021 CX-5. I have always been helped and satisfied with everyone I’ve encountered at this dealership.

This visit was for a running light issue that was part of a recall. I was given a loaner car. The repair took less time than they said it would. Everything was quick and easy.

We had a really positive experience at 495 Mazda. They were very respectful of exactly what I asked — the allowed me to check out a car and leave the lot without even gathering my information on our first visit. Shaheen was fantastic with answering questions. When we returned to buy a car, they gave us no hassle on a price for our trade in, had the exact car we wanted, and even managed to get us a more favorable interest rate than the interest rate we walked in with. Alex helped us finalize the sale, and we even were able to drive the car home that night despite not coming in until 4 pm. I would absolutely buy from them again.

Great experience! They were quick and efficient. I was well informed during the whole process. Highly recommend!

Easiest car buying experience. Al was a pleasure to work with. He even shared a juice box with my kids. He made the process enjoyable.

I easily made an appointment on line to get an oil change, tire rotation, and multipoint inspection today. They took my car in on time and completed the work within the estimated time. The waiting room and bathroom were very clean.

Wow! This was by far for the most part, my best car leasing experience ever. Shaheen and Kristen are genuinely nice people and really made this process so easy. I was nervous because I have been leasing Rav4s for the past ten years and this was a change for me but, they made it super easy would definitely recommend giving them a chance and they have an adorable dog at the dealership. Update: They also followed up with me about a week later to answer anymore question I had about the car. Top notch people! Really never have had such nice people when buying a car.

Best experience ever eat a dealership! I always dread taking my car in for service because I feel like I’m pressured to do more or add on things. Not this time.I took my 2015 CX 5 in for 120,00 service and they sent us a video of exactly what needed to be done fixed it at a reasonable price and quickly.I splurged on an interior detail and it looks brand new!Thanks for helping me trust dealerships again!!!

Went in for a quick oil change. got in at my scheduled time and they did the necessary work and got me in and out quickly. service rep Paul was terrific as usual. great job.

I had nice experience buying a car at 495 Mazada.Alex was really great and beyond the expectations he went through every details and never tired to explain about every details.Thank you for your great customer service Alex.

Courteous and professional service. Extremely helpful and patient. Would recommend to family and friends.

Really, I can’t give enough praise to the level of service we received. A special shout out to Kristen for all her efforts to find exactly the car we wanted.

As always we have our car serviced at Mazda!Professional and friendly employees keeps us coming back. Our car is in good hands! Plus we get a car wash every time!! Thank you Mazda! 👍👏😊

10k service and recall was scheduled and completed within an hour. Fast service and excellent experience.

When my daughter’s Mazda broke down and needed to be towed in. I called Cesar and they we’re waiting with open arms. They looked at the car, diagnosed the problem and had it fixed by the next day! Thanks guys 😁

I began my car search in early November and after much research and negotiating I decided to give my business to 495 Mazda. When I first visited the dealership I met with Mike Consoles and he was very professional and easy going. He gave me the information I needed for the time and welcomed me to come back when I was ready to negotiate. At the time the vehicle I wanted was not on the lot yet. I went back this past weekend and met Kristen Murphy who essentially worked with me going forward. Great quality and service, didnt spend hours on end in the dealership so the process was less stressful. The test drive went great, we chatted a bit so it was pleasant and by the time I was out the door I knew I felt that I wanted to continue my business with this dealership given my experiences on both occasions. After some negotiating I felt that I got the best deal and that Kristen went to bat for me. I pick up my new car today and look forward to my continued business with 495 Mazda. If youre in the market for a Mazda, youre in good hands with Mike and Kristen.

Excellent service! Knowledgable, professional, and timely.

Friendly customer service. Very pleased with the quickness and care. On top of all that a free car wash!!!!

This was my first time at this Mazda and it certainly wont be the last! Their website is easy to use and I was able to make an appointment online, which is so much better than having to call. Their prices were competitive for a synthetic oil change! I got that and a sticker and they washed it all under 1 hour while I waited in their clean waiting room stocked with free beverages, free wifi, and TV. They have their technicians take a video while theyre working on your car and tell you what millimeter your brakes are at, how your tires are, your suspension, etc. and then text it to you which I thought was a really nice touch. Customer service was top notch as soon as I pulled up all the way through to checking out with the friendly cashier. I had requested a tire rotation when I made the appointment but they checked my tires and said that it didnt need it yet, theyre honest and arent just trying to make $ off you! Thank you Mazda in Lowell, you are now where I will be taking my car for all its service going forward.

Prompt and courteous, accurate diagnosis and no pressure options ✅. Pleased with results except asked for a car wash and not sure if it was completed, however, if it was my windshield was not as the bug marks were still there 🤨. Would recommend.

I just bought a 2021 CX-5. Sean made the process easy and stress-free. Im very pleased with my experience and look forward to many enjoyable driving hours w/my new vehicle.

Great experience every time! Really comfortable and quiet waiting area. Very friendly staff.

They were great to work with. Kristen and Phil definitely made the process really easy. I would recommend for anyone interested in a Mazda to use them. It’s nice to have someone who loves the their vehicle show them to you.

Very professional, patient, and transparent service department. Really like the video walk-around they provided during service.

Friendly and attentive customer service, good communication and attention to detail. I highly recommend the 495 Mazda service department.

The process of buying my car at 495 Mazda was stress-free. Great experience. I would highly recommend 495 Mazda!

Place looks great, newly renovated. Paul, my service advisor was very accommodating, knowledgable and easy to deal with. He explained everything that needs to be done and even gave me the promo discount. I will definitely come back for my next maintenance service.

Awesome.. Great dealership and excellent sales person- Blaine Bell. This is my first lease and I was little skeptical about dealership and sales persons. But from start to finish everything went on smooth. No buying pressure... no BS like offer only for today or this week. Blaine explained everything.. showed all options available and gave me space to think about it. Even their leasing rate was very competitive. They even got the number plates and accessories ready for me before I even sighed the lease. So I signed the lease got back home with new car within an hour. Thank you Blaine and Lannan Mazda... you got yourself a loyal customer.

This dealership is ok; but iv had much better experiences at others. Had a lot of pushback from my dealer Al when trying to get into a new vehicle. They were not very understand or accommodating for what I was asking and low balled my trade saying it needed a lot more work than it did; I have been quoted by professionals for much less. They simply didn’t really want my car as a trade; shocking in times like this. While I did have a great experience when first purchasing my first Mazda in 2019 - this experience felt the complete opposite. I do however have to mention the service department is good and very helpful, although they do try to upswell quite often and make you pay for extremely minor problems. While I’ll continue to love Mazda and get service from this dealer I find it hard to say I’ll be purchasing my next Mazda or car here.

Customer service is great. They show you as much cars as you like until YOU pick the right car.

Resolved a TPMS sensor issue quickly with only a modest fee to reset the computer and manually reprogram all 4 sensors.

Super friendly staff, quick turnaround. I was having an issue with my display that another Mazda told me I had to pay to simply upgrade the software. 495 Mazda replaced the entire screen and updated the software as it turns out its under warranty. Will 100% be using these guys from now on!!

Quick and easy service. The staff was very nice and the new showroom is beautiful. Very comfortable area to sit and wait.

The website was easy to use, the car service was performed well without any surprises, and as usual Paul did a great job explaining the service and my carss condition.

I had been to another north shore Mazda an hour before going to 495. Obviously I left the other dealership for a reason. I called 495 on the way they had the car I was interested in warmed up, our salesman and all around great person Al was great and informative. I left there an hour or so later after purchasing the car which was ready the following day. The staff goes out of there way to make you feel comfortable and they don’t pressure on you. I will shop there again.

Great experience. Friendly staff. Would recommend.

It was a good experience the services I had done was great and fast also the video that was sent to me while they inspected underneath my car was even more awesome also did a transmission flush my car rides nice and smooth I’m happy with everything that was done thank you and I’ll sure be back for more service keep up the good work also I was recommended other choices for what the car might need down the road they were polite from the minute I got their till I left with my car thank you again Mazda 495

Car purchases can be stressful of course. You come in with a guarded sense of vulnerability knowing you can easily make a bad decision and that its highly unlikely that the dealership is motivated to protect you from yourself. However, since buying my CX-5 in 2018 and now replacing it with a new leased 21, Im grateful for the team at 495 Mazda and at least somewhat more confident in my decisions. Ive mostly owned used cars and kept them long enough to enjoy months without car payments. But recently Ive allowed myself to enjoy some luxury. Owning a new Mazda feels good and Im glad to give a very positive review of 495 Mazda. They made the process easy.

No issues what so ever, technicians always on site, they all dont go out for lunch on the same time and keep you waiting like other places.Great Job Mazda.

The Team at 495 Mazda easily deserves the highest rating in the Metropolitan Boston area .We shopped around at 6 Mazda dealers diligently. No other dealer came close to the lease of the 2021 CX 5 that Sean, Mike C. Mike M. and Alex made happen . Been leasing and buying vehicles now for over 40 years and without any reservations I give the highest recommendation to their Company. No pressure whatsoever and no nonsense !! True professionals that obviously move Mazdas and give the customer the best purchase or lease deal in the surrounding Boston area. Again thank you for the no hassle, no pressure refreshing car leasing experience. btw we were close to purchasing the vehicle which would have been a great deal also. Again thank you.! Respectfully and sincerely.

Not only they have excellent customer service (specially Jonathan, thank you J!), but also they are professional, efficient, will go above and beyond for their customers, and ABOVE ALL, they’re honest and won’t charge you for services that your car doesn’t need. I was quoted around $380 for the 50k maintenance service, and at the end I ended up paying only $130, because they were upfront about what the car needed and also what it didn’t need.And now I don’t mind driving half hour to 495 Mazda, since they are my “go to” dealer, because what they offer can’t be bought...peace of mind.Thank you 495 Mazda in Lowell!

This is my experience with service only. Friendly and helpful staff. If you need oem parts they will help you with pricing. So yes, I recommend them.

Bob and Phil were extremely helpful, professional, informative, and friendly. I appreciate them for making my car buying experience a joy. I also want to mention Dom who was incredibly personable. All the best to each of you!

Overall great experience! Due to covid, I had some misunderstanding throughout the phone call with dealer but we got things all clear in the end. Phil is a nice person to make things easier for both of us and Kristen is super patient to walk me through all the details.

The staff at 495 Mazda are friendly and their cost of parts and labor are reasonable and fair!!! I traveled over 75 miles to pick up a $12 part that was “out of stock”at 6 other Mazda dealers. After meeting the manager of parts and a service advisor, I scheduled my repair for the next day because was they were honest about what was wrong with my car... FYI: 2 of those 7 dealership gave me outrageous estimates of over $400 to fix the problem actual cost was under $170

The service was excellent and scheduling was easy. They even washed the car. Been very happy with the service from when we bought the car 3 years ago