This place is terrible. Cant get ahold of anyone, they take the money for light and wont return emails and phone number disconnects. No one will communicate. Would not recommend! EVER!!!! Would give no stars if it lets me!

I needed a low profile bath fan that would not cost me a fortune. Contacted support in chat, described my expectations, they gave me three decent options to choose from. Really nice service! Googled for better price, but did not find it elsewhere. So I made my purchase and feel absolutely happy with it.

Wholesale makes it a pleasure to walk around and look at the cars without being pressured. Purchasing was very quick, easy and hassle free. These guys were very helpful and understanding of our price range. Their knowledge about all the vehicles was outstanding. They were very polite and courteous. Would definitely come back to this place for future auto purchases.

Wholesale makes it a pleasure to walk around and look at the bath fans without being pressured by aggressive ads. Purchasing was very quick, easy and hassle free. These guys were very helpful and had great of our price range. Their knowledge about all the products was outstanding. They were very polite and courteous. Would definitely come back to this place for future HVAC purchases.

I am very satisfied with Westside wholesale service. I have received my purchase faster than others. I ´d had bad experiences before, but now, they have changed my mind. My bathroom fan works excellent. It is operative and beautiful. Also, I decided to order a second product to my office and for my surprise. I received a discount for a second product. Well done… Highly recommended!

I have called & emailed this company 14 times (literally) to resolve an issue with an order. I haven’t received ANY response from them whatsoever. I would NOT recommend doing any business with them, until they improve their customer service.

I was looking for some recessed lighting for my home in bronze color. And I found what I was looking for here! They offered better price than anyone else, and I liked the accurate descriptions and Q&A sections below each of the products. I dont like to talk to sales people and prefer all my questions to be answered on the product description page. If you are like me - youll enjoy Westside too.

I had extraordinary customer service. The operator in chat (sorry man, forgot your name) was super-friendly and helpful. She patiently answered all my questions about smoke and CO detectors (I did not even know there was a difference), and eventually found me an option for just $32.49!

PLEASE READ THIS BEFORE DOING BUSINESS WITH THIS COMPANY! I WISH I WOULD HAVE READ THE REVIEWS OF OTHERS BEFORE ORDERING ANYTHING! Ordered a skylight from this company was told it would come within a month. It never came with no phone call, no email, and no communication. I called and was on hold for about an hour and was told that it would be another month before it showed because it was on back order, so like an idiot, I waited. Of course, it never showed. I called back and waited on hold forever AGAIN, to finally get someone to tell me the exact same thing. After a couple of months, I told them it was time to go a different direction and I wanted a refund. Long story short, multiple calls, multiple emails, multiple promises from them and still no refund. Its been almost 6 months since they took my money and still no refund. Please learn from not only my mistakes, but so many other people that have left similar reviews. NEVER DO BUSINESS WITH THIS COMPANY!

Came here because of the coupon I found online. Was surprised to find decent shopping experience, good selection and very attractive prices. They often have coupons, just find a moment to look for them - and youll get really nice deals.

Customer Service at its WORST. We ordered 3 switches, received only one switch. Called Customer Service and was on hold for a long time. Talked to Lisa and she said she had to research this issue... Really, what is to research??? We only received 1. Said that would get an email in 24 - 48 hours. Nothing. Called again. Same thing. Research??? Went on line. Chat person hung up after a few minutes. Called 2 more times the same thing. BEWARE. BAD COMPANY. BY the way if the owner responds to this. it is under Brian Fisher, and you can call me so I can teach your company how to deliver GREAT Customer Service. I have been doing that for over 40 years, and expect it form others.To the owner. I should NOT have had to call 6 times to get this replaced.

Please Please Please do not believe the 5 star reviews! If they even are a company, Im sure they wrote the 5 star reviews. I believe this company is a scam. Keep an eye on your credit card statement. There is absolutely no way to contact them, even though they give you several options. You never receive your order.

I ordered a large number of smoke detectors. They arrived within two days of ordering and they were in perfect condition. They continue to be functioning well. I was very pleased with the ease of ordering, shipping time and product quality. I will definitely buy things here again.

Waiting, waiting and waiting for them to ship my item.Their website said that my order was to ship on Monday, the website states that they ship same day...it’s Wednesday and my order still has not shipped. They claim to have same day shipping, and this is obviously not accurate. Now I am going to have to pay for a second installation appointment since my item did not arrive on time.Their pricing is good, but good luck actually getting the item!

Furious with these online criminals. $2000 skylight order was suddenly cancelled 60 days later and no refund on my credit card. Cannot get in touch with any human being after many calls and using website for callback. Honestly wish I NEVER heard of this company. Do NOT ever order anything from these thieves. this is the first time Ive done an online review of anyone. I have never been treated so terribly. Fair warning!

BEWARE!! We ordered (4) smoke detectors a month ago. They did not ship, they have not responded to any emails, we get a recording that the phone number is now not valid. I tried to give them time, but this is really poor customer service.

In stock does not mean In Stock. When i placed my order my items were listed as in stock, but they never shipped, after a few weeks I requested an update and was told they would ship in 5-7 days. A few more weeks went by and I again requested an update. At this time i was told they would ship 3-5 days. all this time my items were listed as In Stock. After requesting a call back that I never received I asked for a refund which they were prompt in initiating.

I needed knobs for my kitchen cabinets and found those at Lowes and Home Depot to be shockingly expensive. I found the same style I was looking for at Westside Wholesale at an obscenely low low price I could not say NO to. They packed and shipped my order quickly and efficiently so I didnt have to wait long at all. Good quality at a great great price. I couldnt be happier unless I had won them.

As a supplier Westside Wholesale is very good. My family runs a small construction/renovation business, we have earned Platinum VIP account and make max use of all the discounts they have. A couple of times there have been order delays, but in 90% of cases we got what we wanted fast and at best price.

We ordered a sump pump many weeks ago. They took the money and never shipped the product. The whole time we waited more damage was caused due to the lack of a working pump. We decided they werent going to send the item and we wanted to contact support. We finally got in touch after days and hours waiting on the phone for no answer and they finally just up and canceled the order. We still havent gotten the refund. And their customer service is a joke. They do not take the blame for their mistakes. Do NOT waste your money on anything they have. They posted a response that states they refunded the same day the order was canceled which is not the case at all. We waited weeks for the refund to finally be released from the scam company. I repeat do not waste your time and money at this company.

While On Hold to inquire about my order, I began reading the reviews posted on this site . . . The more I read, the more worried I got. With an upcoming business trip to Louisville scheduled, I figured I would simply visit them, since my calls went unanswered. After driving to the location listed on their web-site, I discovered they had moved. Search their forwarding address, then you might see why they are not what they appear to be.Even though I had not been charged, I closed my credit card account.

I ordered some smoke detectors and interface because they had the best price. After waiting 5 days past there projected delivery date, I had to contact them to find out the order was still in fulfillment. Only after contactingthem, they issued a shipping date 7 -10 more days. I canceled the order and place the same order via Amazon. Amazon shipped the same day at basically the same price. Never again will I use this company.

Warning, purchase at your own risk. Company is unresponsive and will not return phone calls or e-mail regarding order status or general info. Do not be lured by low prices an d inventory.

I ordered $300+ of Leviton products and realized that Light Almond does not look like I expected. I contacted Westside, they listened to my concerns and offered to return Light Almond products and get a replacement in color Ivory. I got my new order in two days, and Ivory was just what I was looking for! I only needed to pay for shipping my old order back to them! Its nice to realize that there are businesses who hear my needs, so many thanks to you, guys!

Beware of this dealer. I ordered a six pack of smoke detectors that was listed as same day shipment. They immediately charged my credit card but did not ship. After a week of checking on my order it still listed it preparing to ship. I then tried to call and the listed wait time was 45 minutes. The suggestion was to leave a call back number, I did this and never received a callback. Then went to live chat to check on order, Lisa said she would check on the order and email me back. After several hours she emailed me back that the order would ship in 2 to 3 weeks. I canceled the order and am now waiting for a refund.

As a contractor I buy a lot of construction-related stuff. Westisde Wholesale is my trusted supplier for a few years now. They have good quality, reasonable price tag, smart consultants and convenient store. And their VIP program is a really BIG reason for me to buy even more. Nice job, guys!

There are many stores out there, but this one is one of my favorites: they have good pricing, lots of discounts, the cashback, normal descriptions and free shipping options. For all that I can easily forgive a couple of delays I faced with. P.S. Ive made over 20 orders, and two or three arrived later than expected. But the value for money is still great (I think)

Im a construction coordinator for a small design/build operation. This is probably the worst experience Ive ever had with an online retailer. Customer service is non-existent. Took months to ship the order, then it arrived broken, and I have spent the last 2 weeks trying to get someone to answer my questions and treat me like I spent hundreds of dollars on a product that is defective. Really frustrating experience. Everyone I have talked to at this company has a really bad attitude. Most of the folks just try to talk over me and pass the blame. Buyers beware. Ill never do business with these folks again. If you value your sanity, youll stay away too. Not worth the hassle just to save a couple of bucks buying wholesale.

Best price by far on the face plates I wanted to use for my renovation. Saved me a lot of money vs. buying at Home Depot or Lowes. Would definitely buy again! Carol Dunlap in Sales is awesome to work with!

Five-star service! Thanks, Tom, youre the best and helped me the second time. And the prices are so sweet) this is my no 1 place to shop home supplies.

Ive purchased central air filters from them twice, but not in a few years. First, they charge up front and dont ship. A week after the estimated ship date, no action and no updates from them. I emailed and said if I didnt hear back from them about my order, I would contact my credit card company to file for a refund. Well, I got an email reply pretty quickly after that : Your order has been cancelled. No apologies, no explanation. Great customer service, guys. Avoid like the plague!!!!

Usually I dont write reviews, but this time Im so happy that want to share my experience. I ordered 5 Panasonic bathroom fans. What I got: extra 7% discount, free shipping and cashback to use on my further purchases. I dont know how they do it, but thats the best deal I could find. Keep going!

I am giving four stars based on the price alone. It took two months for me to get all of my products.Some arrived within two weeks some within one month and the rest within two months. The pricing was so good that it was worth the wait! Order as long as you can wait, plan ahead and save some money!

I have been a loyal Westside Wholesale customer for four years. Obviously, I would not be if I did not like something. There have been a few delays, but they warned me about them. I like the prices, selection, discounts and the site itself. I enjoy my experience, as well as my friends to whom I recommended this store.

Don’t Do It!Read the reviews they are all alike. It starts with the website with the best price and item is in stock ready to ship in a few days. After many days you realize your order hasn’t shipped.Emails and emails later customer service gets back to you only to say there is a manufacture delay.Cancel your order and weeks later still no refund.Submit to your credit card company and they will take care of it, just make sure you have your emails on hand. They issued a credit to my account almost instantly and will go after this “Comcast” of a company.West Side your customer service is awful. Makes me wonder if your employees are trained to wipe front to back. Either way I do hope this email reaches future customers who look elsewhere for their purchase.

If no stars were possible thats what this company gets, it is impossible to check on an order with this company. Run the other way and order elsewhere as this company is a scammer. Will charge your credit card but never ships the merchandise. There is no way to contact them directly which should be a red flag. You can use their tracking system which tells you to contact them yet there is no other way to contact them except email which they do not respond.

I tried to purchase from Westside Wholesale twice during the past year. Both times we had issues. The first purchase never shipped. Each time I called I was told that they had not received the items from the distributor. The site never said they were out of stock. After 6 weeks I canceled the order. I tried them again last month and received the box very quickly. When I opened the box half of the bathroom exhaust fan was missing. I found an email from another customer from 2 years earlier that had returned the item because it was missing parts. It appears they did not inspect that return and just sold it again to me. When I returned the item they failed to refund the shipping cost. I contacted them again and they have chosen to not respond. I recommend you stay away from Westside Wholesale.

Ordered smoke detectors that were in stock and ships the same day. When I did not receive them in a week, I called and inquired about my order. They told me smoke detectors were in stock at manufacturer and would take two weeks to get them. I cancelled my order because I needed them sooner. I was told my credit card would not be charged. So, my order was cancelled but credit card charge appeared on my statement anyway !!

I needed a combination light switch and outlet in a certain color and style and Home Depot and Lowes did not have it, so I went on line and found it at Westside. Placed the order and received it in a few days, much faster than expected and was exactly what i was looking for. Cant beat that for price, service and convenience!

I was needing a large number of electrical adapters for my fire alarms and when I searched for best prices, no one came close to Westside Wholesale. The were shipped quickly and worked great. I was really pleased.

I order Botanicare nutrients here. When I buy $399 and more, get 7% discount. The prices are just like everywhere else, so this extra bonus is a bargain. Never had any issues or delays with my orders. Cant say about customer service, because I know exactly what I need and never talked to them. So far I am happy with everything.

Ive been a returning customer for a while, renovation is my job. Noticed that my experience can vary depending on the products Im buying. When it comes to electrical and lighting, or fire safety products - everything goes smoothly. But when my order included kitchen faucets or air purifiers, there have been delays. They were not extremely critical, but naturally I was not happy about them. I keep buying here because of the prices, just look closer at stock status.

Ive been a returning customer for a while, renovation is my job. Noticed that my experience can vary depending on the products Im buying. When it comes to electrical and lighting, or fire safety products - everything goes smoothly. But when my order included kitchen faucets or air purifiers, there have been delays. They were not extremely critical, but naturally I was not happy about them. I keep buying here because of the prices, just look closer at stock status.

The team at Westside Wholesale are Excellent ! Great quality Panasonic Bath Fans products with best prices and their service is outstanding. Everything was done on time and in great time. The staff was very knowledgeable, honest with advice and experienced. We are very happy.

There are many stores out there, but this one has a face. It is convenient, I like how I can easily find what I need. The prices are soo appealing, when I have questions use the chat, and the answers are always timely and relevant. Definitely one of my favorites!

DO NOT WORK WITH THIS COMPANY! I ordered a simple batch of wall plates. The order confirmation stated that the order would ship in a week. Two weeks later, when the order had not been processed, I called to inquire. Customer Service said that their supplier was out of stock but that they could ship the order in two weeks. Two weeks later, the order was still not processed and no one could tell me what was going on. However, they insisted that they could get my order to me in a week. Its now been nearly three months and no wall plates. They dont even take my calls anymore. Spare yourself the hassle! FIND ANOTHER SUPPLIER!

Wow.....dont know what happened to all those before me. I ordered 4 Halo trims and received them 4 days later. Great price. I have ordered 12 more of a different type and the lowest price that can be found. I will review that oder when I receive. So far so good.....

One week ago I ordered Honeywell thermostat. The order was delivered to my door as expected. And the price was even more than good. Will definitely come back.

If you are not a big customer, dont waste your time. Their customer service is horrible. I ordered some items, but cancelled them because they werent going to ship them for weeks. They did ship some of the items 2 months later - even after I cancelled the order. Then they would not respond to me about returning the items. Only got a response after I called my credit card company to refuse the charges.Even opened a complaint with the Kentucky Attorney General.

I come here when I need to find good deals for recessed lighting. They have good selection, relevant product descriptions and the prices are almost always among the best. I have a Gold VIP account, use the cashback they provide, for an installer like me WW gives it all.

No response from customer service. Absolutely nothing from them after follow up. Stay away from these guys. They will not ship nor respond to your emails.

Ordered a home theater system wallplate. Was out of stock which the website didnt say. Sent an email with no reply finally called and I was told that I would receive it in the middle of April even though I placed the order and the company took my money in the middle of February. If I could give them 0 stars I would for terrible feedback to a customer, but the lowest they go is 1. Next time Ill pay the extra $30 at home Depot for the same product and get amazing customer service and my package delivered in 2 weeks not 2 months.

I would give them 0 stars if possible. Placed two orders with them a week apart. They finally shipped one of my orders almost a month after I placed the order. The first order I placed on August 30 never shipped. Called them find out and they said they did not have the items. Its October 5th now. Will never order anything from them again.

DO NOT DO BUSINESS WITH THEM!! Ordered an item, they immediately charged my credit card, the shipping date came and went, Tracking the shipment shows theyre waiting on manufacturer, phone was NEVER answered, request for a call was never answered, several emails were not answered, credit card has still not been refunded. NOT worth the hassle!

Since zero stars was not possible ... I have my doubts this company actually exists - they take your order and never ship material. They do not reply to emails, do not provide order updates, and do not answer their phones. In fact, I left a phone in my office on hold with them all day - and after about 9 hours I hung up and went home. I imagine youd have better luck ordering something by wishing what you need from a lamp in the hopes a genie lives inside.

We are custom home builders in Maryland. Ordered in 2017 without problems. Early 2018, had problems with a water heater (got resolved but with major employee attitude/morale problems) and decided to try again early Sept 2018 for nearly $4500. 13 days and crickets........... ALARM BELLS!!! Long story short: Westside Wholesale has gone off the rails: they dont answer phones, dont respond to chats, dont respond to emails. FOLKS: TAKE YOUR BUSINESS ELSEWHERE. Period. Stop.

BUYER BEWARE: On 2/16/18 I ordered these based on the Great price, In Stock and Free Same Day Delivery. After 6 days (2/22/18) and not receiving the shipping information, I called to check the status.The lady that answered the phone said, well ship those to you when we have them in stock. I pointed out that the website said they were in stock and the response was, Oh our website is having issues.Well, the attached photo is from today 2/28/18 and obviously there website is still having issues. I cancelled the order on the 22nd now Im patiently waiting for my refund hopefully.

Ordered light switches two months ago. Still waiting. Sent emails, no response. Tried to get calls, no luck. Have sat on hold for a total of six hours with several different calls trying to just get refunded. Nightmare here. Do not recommend unless you have a long time to wait.

First time user of this time. Order for smoke alarms placed and credit card billed. Order indicated that order would ship same day. Two weeks later, still nothing delivered, no response from phone line or the online request a call box or direct email.Finally got through via phone line after two hours on hold. The rep said order would ship in THREE weeks! Order cancelled. Rep blamed manufacturer of the product ordered for the delay and inaccuracies about shipping date.Use this vendor at your own risk. With other reasonably responsive vendors available, I will not be back.

Called and talked to friendly staff. They checked to make sure of the stock on my alarms. Placed order via phone and received product in 2 days. Much faster than other other sites I used in past

Ive ordered from Westside Wholesale a few times now and have been very pleased with both the prices and shipping of my products each time! Im going to happily order from them again in the near future.

I purchased few Panansonic bathroom fans and installation kits. Order arrived as expected, and the price was a real wow. The site looks nice, liked the convenience, it has all it needs and does not have all these distracting ad features as some other stores out there. Really nice!

Terrible customer service. Prices look great, but you cant ever get the order. After several weeks of waiting, I called to check on status of order. Woman was extremely rude, said everything was back ordered, and she had no idea when I would receive. But someone should send me a back order email, she didnt even know when that might happen. So I found the $400 worth of switches and outlets on Amazon, will have in two days, and called Westside Wholesale to cancel the order with them. Was told that it would take 10 days to credit my card back the money. When I asked why so long, I was told because thats what their website states - deal with it. Wow. They really should not be on online retailer, as they are not geared for it. DONT DEAL WITH THE AGGRAVATION - NOT WORTH IT.

I placed a few small orders with no problem. Then I placed a $400 order for two bath fans and some sensors. Shipping date came and went. I gave them an additional three weeks. No update in their online system. Email, no response. Call and wait on hold for 50 minutes no one answers. Ask for a call back on the website and no call. Had no choice but to submit a dispute with AMEX. I guess the first clue should have been the immediate charge on my card. Most companies only charge the card when they ship the goods.

While I cant speak to the products carried by Westside Wholesale, I can speak to their customer service. I called several times, waiting around 20 minutes on the phone each time waiting for a rep. to answer my call. I had a question in regards to an almost $1,000 order I was about to place with them. I also requested a call back 2 times on their website and neither time did i receive a call. They did seem to have the best prices for what I was looking for but due to the unreliable customer service I decided to place my order elsewhere.

My needs were simple. A couple pool filters. I wanted the OEM Hayward filters and Home Depot etc only has the cheap knockoffs. Good price for a good product. Delivered to my door. Customer service was friendly and even had a record of my order from two years ago!Will use them again next year.

They are really good in answering my questions about recessed lighting. I got exactly what I needed to complete my jobs. Give four stars for the small delay.

Product was a German lens brush. The product came as advertised within a reasonable time given it was sent from Germany. Price was fine given the quality. I am very satisfied with the purchase

I am a permanent customer here. Like the product line in hvac department, they have good selection of brands with proven track record, no super-cheap low quality stuff. I just know that if I choose something Ive never heard of before and buy it from WW, I will still get a reliable products that works as expected. Quality control means a lot to me, as well as the saver options they provide.

Tom from the sales team helped me a lot to pick LED dimmers that are not too expensive and match my needs. I am a complete noob, so it was important for me to get qualified and honest help from someone knowledgeable. Thank you, Tom!

Always helpful! Perfect for me when I need have a big project! Expected good service but got above and beyond.

I bought an outdoor fireplace for my new home from them. Was looking for modern style, so Napolen GSS48ST turned out to be the best option. They helped me pick the fireplace and everything required for installation. Got free shipping, order arrived just in time. Had no issues installing it. Im happy with the experience I had here

Probably OK to deal with in store but stay away from their web page. The estimated shipping date is meaningless and no followup to multiple e-mails to customer service. Thanks to Visa for the easy dispute process!

Great inventory at fantastic prices. Had the items I needed to complete the remodel and saved me substantial money as well. Great company to do business with.

Not only did I * not * get my order from Westside Wholesale in Kentucky when promised but it took five weeks to be notified that the fixtures were discontinued. I had to contact customer service via email twice. Today I called to speak to a supervisor. The operator who answered listened to my suggestions about better practices, spoke sympathetic words, did not give me a person higher in the chain, and when I said I could not order from them again, disconnected the phone call.

No response from customer service thru email or phone. Never received the products I ordered. Eventually, cancelled the order. Still no refund. 6 months of silence from them.....dont do business with them.

I ordered 4 dimming switches, all of which at the time said they were available. It was a lower priority order, but after 3-4 weeks of not receiving the order I checked on the status to discover that it was waiting on the manufacturer. At this time I request a status update of the order. 4 weeks later (8 weeks from original order date) I still have not received the order and not have been contacted. I have tried a couple time to schedule a call and like the concept of request a call, but when they do not follow up with the call, its almost worse than being left on hold.Terrible customer service and stock on their website is apparently not to be trusted.

I purchased several items almost a couple years ago. After waiting one month for the package to arrive, I had to return many of the products because of a mix-up at the warehouse, which caused several project delays. Because I wanted to receive the items I originally ordered, I agreed to receive store credit (which was a nightmarish process that took several phone calls for them to get right). When I placed an order for the items that didnt come with the original package, I had to wait another month for it to arrive.Since then, Ive tried to order more products but experienced difficulties when trying to apply to the remaining store credit. When I call the customer service line about it, the agents are not able to offer much assistance. As a result, Ive had to cancel at least one order.I dont really have the time to be calling customer service and being placed on hold for 15 minutes or more after placing every order because of mistakes and technical issues on the companys end. To apply the store credit to a purchase, I have to place the order over the phone because the system does not allow me to do this online. Similarly, I dont have time to wait on hold for 15 or more minutes to place an order, walk the agent through every single detail, and then wait a month for my package to arrive.Ive sent at least two emails requesting a refund. All Ive received is silence.Im not really interested in the companys excuses about why they messed up or how they think I messed up, like theyve done to other Google Places reviewers. (Dont they have privacy policies regarding discussing an individuals interactions with them in a public forum, like Google Places?) I just want the remaining store credit balance refunded to me. If they cant figure out how to apply the refund to my credit card, Ill accept a check.

I’m sorry I ordered my parts from here. The price was cheap so I ordered form wholesale parts online.The order took over a month to arrive with no explanation or apology.Customer service was vague and unhelpful and strung me along so that by the time I was 3 weeks into it I had no choice but wait it out.If you need you item in a specific time period and are looking for good customer service I’d shop else where.

My fire safety company installs hundreds of smoke alarms every week. We get I think every second one from Westside Wholesale. Why? 1) wholesale prices; 2) free timely delivery; 3) original products and good selection.

Update - I spoke with a supervisor who apologized for the poor customer service. He specifically walked my order through the process, from start to finish. West Side Wholesale did make the situation right, and product was delivered as promised, on time.Ask yourself, why 5 star reviews and 1 star reviews with nothing in the middle. I can tell you that my experience was worth 1 star. The operations manager was kind enough to hear my side and take the time to explain it, but I did not move forward with purchasing anything. Very poor experience with customer service, I can only speculate from the reviews that the rest of the experience would be 1 star as well. Buyer beware.

We ordered a shower pan and asked for quick delivery. We were told 5 days, which was half the time of other suppliers, but got it in 2 days! The customer service people were helpful and knowledgeable. We would use them again.

I have been ordering Panasonic Whisper Quite bathroom exhaust fans from Westside Wholesale now for 4 to 5 years. Every time I order from them I receive the product within 3-days always as promised. Theres never a problem and the prices I pay are good. I do air conditioning work in Texas and I sell a fan or two ever so often.

These guys are a disaster. the prices listed on their website are good but like all things where the price looks good, you have to be careful. i placed an order with them. when things didnt go well and i didnt receive the ordered products, attempts to contact them are very difficult. if you call on the telephone you get put on infinite hold. they have a recording that suggests that you go to the westside wholesale website to request a callback, but i never received a callback when using the website. i ended up submitting a dispute form with my credit card company to get a refund.

Great prices... Except they didnt have the product. Ordered December 13th and was told it would ship on the 21st. Now its January 11th and they said they dont have the product and are guessing it will ship in 7-10 days... Meanwhile I didnt get any notification that this was delayed or back ordered. I wonder if I didnt reach out if it ever would have been shipped. One star is for the cancellation process... Seams like they have that down pat. Easy to cancel and get a refund.

These guys are very professional and wonderful service. Quick delivery and great staff. Thanks guys

Ordered a skylight tunnel on 2/20/18. Website said In stock and ready to ship on 3/6/18. It did not ship on time and after several follow-up phone calls to get a status update, it arrived in early April. The skylight tunnel was advertised to come with 6 ft of tunnel and the internal kit for the ceiling. It was missing several parts and once again I had to follow-up with unconcerned customer service agents to try and get replacement parts. After several phone calls and delayed shipments for the rest of the items that were supposed to be included, I gave up and bought the items from another company. DO NOT DO BUSINESS WITH THIS COMPANY.

Do not waste your time and money with this company. No customer service. Im still waiting for my order over a year now!

Used them in the past and was happy. This order however has been terrible -- almost non-existent customer service. Placed order for 2 types of filters on 11/27. After 4 week and no merchandise, I made several attempts to contact them via email and telephone, Ive finally received credit for one type of filter (41 days since initial order). The other has been sitting in ready to ship status for over 10 days. Not reliable retailer and very frustrating. Buyer BEWARE!!!!!

It was necessary, recently, to undo a transaction with Westside - we worked closely with Lisa Hill in their Customer Service unit and were greatly impressed with her quick response to our concerns and her courtesy and professionalism in the entire process. Too often these qualities in an individual are not apparent when transactions go well let alone when transactions need to be undone - Lisa went above and beyond - it was noticed and appreciated.

I ordered three BRK Carbon Monoxide Detectors (120V Hardwired w/ Battery Backup & Digital Display) and was very please with the product as well as the quick delivery. I will definitely order from Westside Wholesale again!

Ordered air filters May 22nd, just as Ive done in the past. They fully charged my account. June came, still no filters. They told me they were on back order. It is now August 7th, 2018, still no filters. They will not answer or reply to e-mail. Having to go to my credit card company. I will never do business with them again.

Dont waste your time with this company. No response through email or phone call.

As a long time customer of Westside Wholesale, I can honestly say that their prices, speed of shipping and customer service are next to none. They have a vast inventory and the ease of shopping on line make transactions a breeze.

First time ordering from Westside Wholesale. Ordered some 4 way switches from this website on 7/15/18. The order said est ship date was 7/19/18. Of course, they charged my credit card immediately. The items never shipped, and still states “in fulfillment” when I log in to check the status. Emailed customer service on 8/1/18 and never got any reply. I checked the google reviews (unfortunately after placing the order) and seems that there are a lot of people with the same issues. If the item was not in stock, maybe you shouldn’t be selling it on your website!!! Anyways, went ahead and disputed the order with my credit card and will order from a more reputable company.

Ordered 2 CO2 Detectors and received a confirmation email that they would ship approx 9 days later. Its 11 days later and they sent no updated email, they did not return my phone call message, and I then waited 45 minutes on hold to cancel my order. Just go to Amazon.They have never returned a phone call or email to me. I got a refund from a credit card dispute.

Wow, so many different opinions about the shop here... I can speak for myself: made two orders (Lutron products), everything was just as promised, I even got some extra discount during checkout... so far so good

My shopping is simple: choose a product in an offline store, go to price aggregators and look for better price. Thats how I found Westside when looking for BRK CO detectors. These guys offered the best price and free shipping, and my order arrived even earlier than they promised.

I have purchased BRK 9120B smoke detectors recently and had history of ordering air filters from Westside Wholesale. Usually I communicate with Carol Dunlap and always have had courteous and thoughtful service.I’d like to break a tradition of leaving negative feedbacks when something went wrong and express appreciation for outstanding support.

Great prices, good service. thank you, my order arrived in a timely manner.