I would give a good rating for the selection, however today was one of the worst experiences I’ve had with customer service. The lady working told me she couldn’t make recommendations, because they have had too many people complain after they’ve taken their advice. Okay, then why did she make recommendations to the next customer? And when I asked about the price, she told me my contractor would need to get the price, because if he’s registered with them then he can get a better price. Okay, but I’m the one paying and you’ve given me absolutely no where to start. Nada. I’m the customer. NOT the contractor! Beyond ridiculous. I’m sure you will be fine without my business. Good thing. Because you won’t have it. Find a salesperson who will actually smile at your customers. And a desire to be helpful is always a big plus.

Didnt have the drawer slides I needed, but was able to help me locate them. Great Customer Service

They had replacement hinges that I could not find at Home Depot nor Lowes.

They were very knowledgeable and helpful.

My wife and I are remodeling and adding on to our home in Anchorage. Our contractor sent us to Richelieu to look at hardware for the new 3 bathrooms, kitchen, laundry room, and pantry. We were in the store for 30 minutes waiting while the older lady working the desk was just chatting with a customer. The lady did not acknowledge that we were in the store or even offer for someone else to help us. For the 30 minutes we were in the store we were the only other people there. Just as she finished up with the customer a man walked in and she immediately started helping him (rather - she started talking about a pay lake with him), instead of assisting us. She was oblivious to her surroundings. I asked if she could get someone else to help us since we had been waiting and she said “I didn’t know you needed anything.” Good lord she didn’t even ask! I was standing pretty much in one spot with a portfolio of documents - wonder what she thought I was doing?!Oh well, all the stuff we could have gotten there we can find online - you’d thing these shop owners would realize that it’s the service that’s making them lose business.Funny thing is - she was bad mouthing the business and boss to her first customer saying that she had just gotten in trouble. Then I come on here to leave a review and find out that she’s been this rude to others too. I’m guessing that’s why she was in trouble.As far as the store - the did have a good selection - but unless you live close it’s not worth the drive.

I’m certain the gal at the desk is good at her job. However, she is just horrible with the customers. I will do my best to never return to Richelieu, even though their product selection is tremendous.

Richelieu of Louisville did a poor job of helping my wife. She went over there to purchase soft close hinges for our cabinets. The associate provided her with hinges; however, they were not soft close. These were installed just a couple days ago and we noticed they were not closing softly. She proceeded to take the hinges back to the store today (8/2/2016) and they told her that she could not return them since they were installed. Even though this was an error by the employee they did not acknowledge it and would not allow her to return. The order number on the receipt when looked up says soft close hinge. So essentially my wife went over there with a hinge off of our own cabinets and they sold her the same exact hinges we currently had; just indicating that they were the soft close version of them. In disbelief that this company would allow this type of service. Clearly a mistake by the employee and they will not exchange the hinges or give us our money back. I would advise people to stay away from this company unless you are educated on the material/products. Giving them 1 star because it wont allow me to post without at least selecting one.

I really like their variety of product. I was a bit hesitant after reading some of the negative reviews but I thought their service was good. Not great, but I never felt like they didnt care about me a customer. Some staff members could be a little more knowledgable about their product.

Place is just a showroom. They refuse to sell anything to someone walking in off the street I guess. Even though I had the part I was trying to buy in my hand & being repeatedly told they had the part I needed in stock, the lady refused to sell me the part. Horrible.

Very personable staff.

Very knowledgeable staff

This is the place to go when you need cabinet parts

Prompt courteous service!

Rushed me out the door