All the staff was great! Sally was a fab technician in the testing booth. AND the Dr. was though in relaying my dear result. No worries!

This office was wonderful! Everyone is so professional and willing to accommodate you😊. I highly recommend coming to this facility for any hearing issues!

Recent Update. So one of the Audiologists at the downtown LA Sonus office contacted us and was really eager to solve our problems. After months we were finally able to get our refund and I was informed that they had made some changes to their staff. Im not exactly sure what that meant but in the recent calls I have made to the office there seemed to be someone different picking up the phones who was a lot more helpful and 999,000% less rude. I feel like the Doctors at this office actually do care and seem very eager to make things right. We are going to give this office a second chance and Im hopeful that their actions match their word.See below for my original review:I would give zero stars if possible. The office charged us for hearing aid molds when I insurance covered them. We payed for them out of pocket and insurance payed so Sonus was payed twice for one set of molds and now they have struggled to return our money for months. The receptionist, Elsa, keeps telling us its out of her hands and that there is nothing she can do about it. Were currently trying to contact corporate about the matter.Weve received molds from Sonus multiple times that have have torn and only lasted about a month. This office has had trouble mailing us a new set of molds. Weve heard multiple excuses when we call to see if they have shipped our molds. Once they even told us, we just forgot about it. My son has been stuck with torn ear-pieces for over a month now because the people in this office cant get their act together.The receptionist is constantly rude to my family no matter how nice we try to be with her.On a positive note, the Doctor in the office seems like he knows what hes doing and was very nice. I think most of our problems have been with the office staff.Avoid this business

TERRIBLE SERVICEThis location Sonus Hearing Care Professionals on 1127 Wilshire Blvd 12 floor Los Angeles, CA 90017I took my Mom there for consultation and are very rude since the beginning to the end of the consultation, specially the receptionist seems they are part of the Doctors family when you complain the Doctor always makes excuses to protect them, and at the end the paying patient is the bad person.They dont care about their customers or their time, I give them a chance 3 different times to change my mind about their services but their attitude made it the worst experience.The reason I keep on giving them a chance to change my personal point of view is because they probably had a bad day, but their attitude seems they just dont care about patients.You got to be sorry if you are late for your appointment, they dont even send a reminder letter or give you a courtesy call to confirm your appointment, they just say when they called you you were given a time to show for your appointment but you don t have a proof of it.if you are late BAD NEWS they just will not see you, they will not care if you drive from long distance to their location or even if they make the mistake when the appointment is made they will say its your fault and you have to reschedule if you want to be seen.I WILL NOT RECOMMEND THEM EVEN IF THEY ARE FOR FREE.. GOOD LUCK TO FUTURE VICTIMS.

Very friendly and helpful staff. Very clean as well.

Good service.

To fix my hearing aids

Waited over an hour even though I had an appt.

Professional and prompt

Awful atmosphere complicated to find difficult no parking or elevators for handicap on all floors unprofessional staff n to top it off only to find out oppointment was cancelled without notification . Time wasted and payed for parking for nothing👎🏼👎🏼👎🏼👎🏼avoid if possible

Professional and verry helpful staff

Hearing test

Because first of all the attention is fast and you dont have to wait long and I really recommend it.

#Adding devices? here they can help you.

I was making an arrangement for an appointment

Good staff willing to help you