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Fix Auto Downtown LA
1360 Flower St, Los Angeles, CA 90015, United States
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Fix Auto Downtown LA
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RE
Review №1

My bmw e90 was rear ended, and I chose to bring it to fixauto cause the website and business looked legit. Brought it my ride spoke with Carlos who seemed very helpful and knowledgeable about fixing it and even told me the work could be done in 1-2 days. So I left my car contacted my insurance get paper work start for service repair claim. I did not get any calls from this guy or their business for a week so I decided to call. Carlos stated that they had started working on it and it would be done in a couple more days. Again no calls after a few days I called and Carlos told me car was ready to come pick it up. When I show up the car had additional dings and dents all around it. And the rear bumper was not properly sanded and did not look shinny as it should have looked if done at professional shop. I told him the issues the guy tried to say car was already like that. I told him your guy checked it for damage and he went and looked at paper work and notice there was no markings showing car was dropped off with those dents and dings. Carlos then stated he would get it fixed for me and it would be ready in a couple days. After another five days and no calls I called and was told it was ready. I picked up my car and no more dents, but after I went to wash it the paint was pealing from bumper. I was really upset and disappointed.. so I took it back and then after leaving it there again for a few days they finally called me to pick it up. The car bumper paint was fixed and the finish still did not look professionally done. I just gave up on this shop and got it detailed somewhere else. I had a horrible experience and never again would I take my car to fixauto. I would not recommend anyone take their car here. Carlos is a two face scam artist someone who will say nice things to get your business and once they have it their true side comes out.. bad customer service, unprofessional, and garbage body shop. Take your car elsewhere.

Wi
Review №2

So far not happy with there service . Their supposed to tow my truck in, & nothing ! Day 4 !

Ge
Review №3

Excellent customer service! I was given some helpful advice that ended up saving me money. Rick took his time explaining my options. He was a pleasure to work with. I felt well taken care of and in good hands.

Ce
Review №4

Very pleased with the service. Friendly people. My 2018 mustang is like new again. I blew the suspension and they had it fixed now it’s like new again! ... THANK YOU FIX AUTO

Al
Review №5

Everyone was sooo nice and helpful! They were very concerned about my safety with my damaged car and were quick to get if fixed. They even drove me to enterprise when I didn’t have a ride there.When I picked up my car is was clean and good to go!

M
Review №6

Carlos did any excellent job installing my modified side skirts and my modified M3 bumper to fit my 2009 BMW 335i coupe. Looks brand new. Honest guys will keep you updated with the process and will let you know if anything comes up so there are no surprises at the end. Will definitely go to again if I feel the need to swap my rear bumper too lol. Highly recommended.

Ca
Review №7

Brandon the owner is very friendly. I had complications with when I could come in, but he really tried his best to work around my schedule. Prices are very reasonable. I would check Groupon to see if he has any more offers that will be beneficial to you. So glad I found them, I will definitely be returning if my family or myself need anything.

Ro
Review №8

They were super nice and kept us updated throughout the process. Even though the insurance company delayed it constantly, they were patient with us and did everything to help us feel less stressed. I would highly recommend this place and would definitely go back if there is anything I want to do to my car.

Es
Review №9

Worst experience of my life. They damaged my car with chemicals and got a $485 ticket on my car!!!! I had initially checked the reviews to find the right service for me and thought it would be a great place to go and get my vehicle fixed after a minor fender bender. I brought my car in and 3 days later a worker took my vehicle for a test drive to begin working on my car even though, it took 3 days to finally test drive it I still gave them the benefit of a doubt that it was in good hands. My car was in this shop for about 2 weeks and right before picking up my car from the shop I received a $485 dollar ticket for violating a red light. A worker from Fix Auto failed to stop on a red light. When I picked up my car and seek the identification of the driver so that he may be held responsible, Fix Auto tells me that their drivers are undocumented and have no California Drivers License available nor did they want to give me further information of his full name and address to fix the situation. Fix Auto thought it would simply go away because the red light camera laws have changed they said. Which is not true at all. I have been going back and forth trying to fix this $400+ ticket off of my name and it has been very difficult. I am now waiting for a court appearance to speak to a judge. Now you would think thats the least of my troubles but no as the date that I had picked up my vehicle I tried to remain calm and not lose it because of the ticket. I come to find that my car had been cleaned which was great that was one less job for me to do and thought everything will be fine. However, it wasnt it appears that whatever chemical they used to clean my car besides it being a 50% job not 100% perfect my brand new vehicles dashboard was left with water or chemical spots that would not come out at all. I tried windex, alchohol, olive oil, anything to get those spots off my dashboard, for the next few days I had tried to do all that I can to remove those sports that fully covered my dashboard. It only aggravated me. So, I called them up for them to fix the issue they transferred me to the person that cleans the cars I dont know why but the man said they would take a look at it and that if I take it to them I would have to arrange my transportation due to the fact that my vehicle might have to stay if they decide to just change my dashboard. Now, at this point I dont want my car to stay here I cant trust my car being here and now my dashboard looks blurry and I am also being charged nearly $500 bucks for something I did not cause. Now, I have to waste time, miles, and cash to fix this whole mess. This is the WORST PLACE EVER!!! They dont like to take accountability and its a waste of time. Please save yourself the trouble and find a better shop to do business.

Jo
Review №10

Exceptional service, from keeping you updated to having your car looking and running brand new! They get the job done pretty quick as well. Highly recommended

Gu
Review №11

Best auto body shop in LA! Carlos and Alberto helped me through all the process, which was stressful! They also took the time to sit down and explain everything ! I would highly recommend. Alberto and Carlos will take care of you. I would rate more than five stars if I could!!

Ni
Review №12

Will quoted me a fair price to paint and reattach a large molding piece on the quarterpanel of my 1991 Cadillac Deville. His team took their time, did the job right for the exact price they quoted. They were very professional, considerate, and did an awesome job. My car looks brand new. I would recommend them to anyone.

Ab
Review №13

I have now been a second time to Globe Auto Body and received the same phenomenal service. They throughly explain the process of your services, and are extremely honest and fair with the pricing. I trust these guys 100% with my car! First review is below!/ / /These guys treat you like family!I walked into Globe Auto body in such a panic after a car accident. Alberto and Carlos both took the time to sit down and talk to me about the accident and the damages on the car. They were were concerned for both my safety and my car. A few short weeks later, my car is back in tip top shape. Highly recommend their services! :)

Th
Review №14

Great service and quick turn around. Excellent customer service.

da
Review №15

Very happy with the work Carlos and everyone did to my car, very nice and helpful people. Answer all my questions and even help me to get a rental car, very appreciate it!..thank you guys, keep it that way 🙏🏽!!

Pr
Review №16

Awesome work, very nice staff and very friendly ! < 3 Godd job guys .

De
Review №17

Because they do excellent repairs on cars

La
Review №18

Awesome work and even better pricing !!My Dodge Ram looks brand new !!!!I would recommend these guys to anyone who wants quality and timely work done.Thank you

Xa
Review №19

The advertisements very annoying sia. Every game day got plane come guai lan

Ar
Review №20

My car was keyed all the way around, I took my car in and the staff was very professional and friendly. They took care of my car and they fixed some extra dents at no cost to me (since the insurance didnt want to cover it) to make it look brand new and it does. Thank you so much! My 2006 looks like a 2013!

Do
Review №21

Making an appointment was fast and easy. Staff was great, the waiting room was clean, and a fill for my chipped window only took ~30 min :)

Pa
Review №22

They did an excellent job fixing the rear bumper of my Prius. It looks brand new!!! The staff is very friendly and they had the job done in a reasonable time and affordable price.

Is
Review №23

Good costumer service.. they will treat you and your car good

An
Review №24

Alberto and Carlos were very accommodating they fixed my car very well deserving for 5star.

Fa
Review №25

Highly recommend coming here and bringing your car, really fast service 👌🏼💯😇

Ig
Review №26

Great job ! .left my new civic looking brand new agin!

Gr
Review №27

The owner of Globe has been helpful in dealing with a very unfortunate situation.My car was stolen/crashed and my full coverage insurance (Progressive. Specifically their Theft Specialist Department- Im now very wary of their auto theft insurance...) has been absolutely impossible to deal with for going on 5 months. Globe helped with this exhausting situation. The insurance tried to convince me they (at Globe) were to blame for my difficulties and its hard to know who to trust in this situation: Im glad to say Globe came through and proved to be very helpful.It was such a long annoying process that I can hardly blame one of Globes employees for forgetting some details of how I wanted things carried out. Ultimately, the owner stepped up to resolve my issues and went above and beyond my expectations. He seems like a kind man and Id trust him with my car again.

El
Review №28

Excellent service, great work and great people.

El
Review №29

Great service, nice people. Carlos and Hector👍

Information
9 Photos
29 Comments
4.4 Rating
  • Address:1360 Flower St, Los Angeles, CA 90015, United States
  • Site:http://fixautodowntownla.com/en/
  • Phone:+1 213-747-6261
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:8AM–2PM
  • Wednesday:Closed
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:7AM–5:30PM
  • Sunday:7AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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