DON’T buy from Luxury Spas. I could just kick myself! I am the “Queen of Reading Reviews!” I never buy anything without looking at the reviews. I didn’t do that this time because my aunt bought a walk in tub from them and hers was fine. I actually bought 2, one for my mom’s house & one a year later when I needed to move her in with me. I’ve had it for 2 years & have the top of the line one with built in radio & water jets! An annoying sound starts to come from the radio & 2 electricians later, I discovered it came from the panel under the radio. The company is no help, barely responding via email only. Don’t let the pretty website fool you! When you call the number on the site, you get some Indian call center trying to sell you gift cards! I called the local number on the site & the recording tells you to email the sales department. That department consists of 1 guy named Jeremy who just strings you along & doesn’t offer to send you parts or an actual manual. I don’t even think they have a manual for their products! They are basically “the face” of the manufacturer, which is based in China!! Forget your 5 year warranty, because they won’t honor it. Lesson learned: Never buy an expensive item via an online company. Go to a brick & mortar store, just in case you have problems with the product AND ALWAYS read the reviews!!

SCAM Beware this is not a business. They will ask for your card info over the phone which is clearly a read flag.

I am so upset with this company a waste of $5000 that I paid, it took a year to get it to work, they never answered the phone and gave me the run around, no-one knew who to install or make it work, they sent me extra parts that made me think they were trying to help so then after almost 18 months it still didnt work. I complained to better business bureau and they sent me to the Ohio BBB, then I had to get in contact with the district attorney there and then he refused to follow through. So after paying another $5000 for people to build the unit, plumb, and figure out issues I have paid $10000 for something that will never work and in addition, it is located at my business so I have not been able to do a thing with the room it is in. A complete dishonest nightmare of a company, I was so patient as I really wanted it to work having invested so much into the steam room and install etc. What can I do? Even selling it is crazy as it does not work properly and it is glass, someone would then have to uninstall it.

OK. Yes, we had a rough start to our installation on our 302R walk in tub. We were sadly ignorant of many things when we undertook this project. I believe that Luxury Spas Inc. deserves a thumbs up at handling and quelling our anxieties. The tub itself is spectacular, has all the bells & whistles, more than most in the industry for a reasonable price. I give it 3 stars because we have not owned it more than 1 month. We did need a part, as part of the our deal and had to wait longer than I wanted to. They DID come through. If you choose to go with Luxury Spas Inc. (I say they are a safe bet) they are manufactured in China and wait time is inevitable on parts and stock, that being said I say go for it. Jeremy & Rhoda of Luxury Spas Inc. ALWAYS called back, there was never a time when they did not communicate with us. A U.S. business representing a product made overseas is never easy, but they are offering a good product at a price point that the average joe can afford. The warranty is better than some higher priced units being offered. And O MY!!! the bubbles are wonderful.

Definitely a scammer, try to contact them by phone and email, never received a reply. Not sure whether they are still in business.

I bought a steam shower from luxury spas. There is absolutely no customer service.

Hard to reach. Nice when you talk to someone, but not able to follow through on expectations set. Lead time that was given upfront before my purchase was off by 2 weeks. Directions they provide to assembly and installation had typos and missing info leading to take more time and second guessing. Also pieces were missing from China. Luxury Spa should provide extra screws and parts in Addition to what came with package.

DO NOT BUY FROM THIS PLACE!!! My father ordered a steam shower from here. He ordered a right hand drain shower and when it came in the shower had all left hand parts. They would not answer any emails or phone calls to correct the problem. The company only made contact after the BBB, attorney general and the credit card company were informed. They told them we were putting it together wrong (not true) because of that there’s nothing that can be done. Shame on you and your scam of a business. My parents are old and on a fixed income as it is, now they have a useless $2,000+ shower.

I bought the E28 Steam shower whirlpool tub, paid someone to install for me. Since then some of the parts have broken and these people do not answer their phone and they do not respond to any e-mails. I have left several messages on their answering machine, but no one ever calls back. Do not buy if you want a product that you will be able to get parts for.

Absolute nightmare I didn’t see these reviews until it was to late. I bought mine in November, it’s now February and I have never been able to speak to anyone from the company. Jeremy responded after three days by email, my tub is still leaking and now has a hole in the plastic drain. This company is the worst company I have ever ordered from which would explain why you can’t write a review on their web site. Beyond cheaply made.

Complete junk!! Save yourself the time energy frustration and your money. These products are the cheap of cheap. After two months of trying to get the unit to work I finally gave up. Customer service you mean no customer service!

Worst service on this planet. I would rather stand in line at Wal-Mart on the first day after Christmas to exchange gifts while taking care of my uncles kids. I have been waiting a year for a part to be shipped to me. In fact, I am not sure they are even in business. I wouldnt be surprised if their office was located in Tim buck two.

This place is a scam. I would order from someone else.they will not answer their phones​ or email.they will send you a box with half of the itemand will not make it right.they are a fraud.

The service doesn’t even deserve one Star i have called emailed with little responce. These spas are cheaply made and many of the parts rust.

Scammers