The price for their storage rental is very competitive: however, there was a $6 difference between what we were quoted by a site employee over what the website charged us. That experience was disappointing.We have had trouble making contact at the facility when we called because they are short staffed so there is no one to answer the phone. This is not very reassuring.We signed the contract at 2300 hours on 9/9/21 and it counted 9/9 as the first day even though there was only 1 hour of 9/9 time left. The facility was not even open at that time so I believe my first day should have started on 9/10/21.The management of this place is horrible. One month after their canned response, I tried getting into the place on a Saturday and my entry code would not work. Of course there was nobody on site to help me so another nearby business owner had to let me in and out. I tried calling them a couple of days later to find out what was going on and the phone just rings and rings. NOBODY ever answers it!SecureCare needs to fire whoever is running this place and put somebody in there who is responsive.I have rented at this facility before when it was under a different owner and it was better under that management.

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Very friendly and professional staff staff. Joanne was a tremendous help and a pleasure to deal with!

Rates are raising out of control. Gouging customer for renting a closet size room of 8x12

Great service, knowledgeable personnel. Clean units

They can not get their billing system figured out. They charged her a late fee after they entered a wrong check # on their deposit. After fighting them they did reverse the fee and acted like it was a favor to her - it was their error!!! And they keep claiming my mom is behind a month in payment. She pays ahead! She thought she had it all straightened out last month, had a receipt showing $0 balance and I was denied access again tonight for her being behind again!!! Now they want her bank records again to show that she is paid up. Ridiculous. I decided to look up their online reviews and it looks like she is not the only one having billing problems. She truly feels like they have stolen a full one month payment ($245) and possibly an employee is not being honest. She has the bank records to prove how many payments she has made, but she is out of town right now. Looking forward to getting this all straightened up so I can get my stuff OUT!

Couldn’t ask for anything more!!

Clean and convenient. Terri was wonderful to work with - knowledgeable and very professional yet kind and caring. I feel better knowing my stuff is in good hands. Thx. You are the best!

Horrible customer service. Act like Bill collectors even when you are in your 10 day grace period.

They have an underhanded payment system where you get penalized for paying early. If you pay before the first of the month they dont give you full credit for the entire following month. The computer counts from the day you paid, resulting in being shorted days. Additionally, I had been renting the largest unit and they raised my rent just three months after moving in! Bad business practices all around.Additionally, they are now renting that same unit for less than my original starting price. All of the time and effort to move truck loads in and then out again cannot be recovered.I heard that they have new owners, so previous customer reviews should be taken with a grain of salt.

This is the cleanest storage facility I have used. Great location - office personnel are helpful and friendly, as well as professional.

WE HAVE BEEN HERE FOR A FEW YEARS NOW WE HAVE HAD NOTHING BUT GREAT EXPERIENCE, AND MAIN RECEPTIONIST IS WONDERFUL, REALLY CLEAN, AND NOT A WORRY AT ALL !!

Always clean, and has very easy access and its conveniently located.

Great Customer Service they really care about you the customer

Perfect place, I have great experience, it was sad to move out when I dont need storage any more, because they provide excellent customer service for good price!

Very clean and secure with reasonable prices.

Very friendly helpful staff.