Gabriella, the nice young woman waiting on me couldn’t have been nicer. She made a very long wait due to long hold on times to change my account, very pleasant. The shop had a very pleasant and professional staff. I would highly recommend T Mobile to all. Often these shops have staff who barely care whether the customer is happy or not. I felt very well taken care of. Thank you!!

Jamal was amazing! He was very patient with me and very helpful. He took the time to explain why there were certain charges and totally calmed me down and made my year. God bless him!!!

Great guys! They helped me to set up a new line so quickly. It is impossible you get the same services with other service providers in the area because I have visited all of them! Alex is a great guy, and he did everything he can do for me in 10 minutes and I admire his patient. Jamal is also supported. Thanks to you guys. Appreciate to your professianalism and customer care.

Lashana or something like that, very miserable attitude when I called in trying to ask what phones they had. Ill just go somewhere else then.

I had THE most helpful and knowledgeable salesperson!! He was great!

Amazing Service, friendly employees, They have a lot of patience I love it

The team at T-Mobile at the Livingston Mall were great. They made the process of getting new contracts and phones seamless. :)

The sales person charged free phone and i have to pay full price. very terrible service and dont go. they will rip you offnot reliable and lie to customer

Bad service they Kik you out before the closing time. Not the right way to treat customers I have been using their service since 5 years. Staff is not supportive they just want to go home. Please don’t visit t mobile on Morris plains the one opposite to kohl’s.

Blanca is the best! My sons phone wasnt working and I didnt know what to do. Before I went to her I went to another tmobile store on Main st in Orange and they refused to help me. I was told we dont do that here. She did what tmobile tech support AND samsung couldnt do!! Give her a promotion!!! From now on her store is the only tmobile store Ill be going to!!

I visited this store this morning and the lady Shawnie was on point. She told me about all the great things they have to offer and she transferred my info from phone to phone. Her patience was incredible!!! I would recommend her to everyone.

Alex, manager is very helpful and professional

Shawnee was amazing!!!!She was thorough and very knowledgeable. I would recommend everyone to see her for your cell phone needs.

I had a great experience at this particular T-Mobile, Shawnie was amazing at helping me figure out the problem with my IPhone!

Brian, the store manager, is awesome. Professional, knowledgeable, and embodies the true meaning of customer service. He is an asset to this company and should be recognized for his professionalism and outstanding service.

Jamal and shawnie were excellent. Will come again.

The store employees were very helpful, funny, and I overall accomplished my goal.

Ive come into this store twice with complicated things having to do with my phone, and the store reps are so helpful. Both times I had broken my phone and needed to get an old phone to work with my SIM card, which they helped me with, then they also helped me start the claim process with my assurant insurance claim. They spend so much time with you and are so knowledgeable. This last time I came in, specifically Enock and Shawnie helped me so much- changing my sim card to another phone, working on getting that phone working, helping me with my assurant claim, and being very patient and helpful.

Beware! The workers try to rip you off and they lie every chance they get to coerce you into buying a new phone. They cannot be trusted. I went there to have my phone troubleshot since it wouldnt charge. The guy in the store didnt bother troubleshooting my phone. Instead he told me it was nothing that they can do and that I have to buy a new phone. I went to Verizon because I was about to switch if I had to buy a new phone after already paying my perfectly working phone off. Verizon immediately started troubleshooting my phone and found that I just needed a new charger smh. Shame on T-Mobile.

WORST EXPERIENCE EVER!When I had gone to the store, the only sales reps working that I know by name were Duane and Ron, though there was a third person there as well. Duane was the one who I had the unfortunate experience of dealing with. I had gone to upgrade my phone which was fine except for the fact that I was told by T-Mobile customer service themselves that I could choose to either pay $31.25 per month as part of the installment plan or I could lease the phone and pay $9.95/month when trading in a qualifying phone, which I did. After being upgraded and before processing payment I had asked Duane again to which he replied yeah youll see it there just wait two weeks for the bill. It has now been two weeks and all I see is the instalmment plan for $31.25. He then tries to sell me a case, a screen protector (which is necessary for any smartphone purchased now a days) telling me all I have to pay is $5.95 since it is included in the upgrade bundle, fast forward two weeks, I now have an installment plan on both the case and the screen protector. Both of which Ill be returning. He then kept saying to Ron yo he getting a screen protector, yo he getting a case too and its waterproof ... Duane, the case obviously had exposing holes in it. Ive never seen a case that did not seal the phone be waterproof, I would hope a cellphone sales representative would know this. He was then more considered with trying to get me to buy headphones, wireless speakers, and tried giving me a sim card with data, without me asking for one. I then asked him if it was complimentary with the upgrade bundle as well, to which he then says no its an extra $5/month ... Again, I did not ask for this, but he was quick and ready to add it in with my purchase. Duane was more concerned with making commission off of every little thing he could possibly throw at me rather than actually listen and cater to the customers needs. I will never return there again!

Irresponsibility and unprofessional job conduct.1.They really do not know what they sell and what kind of phones they have in stock. In the beginning I already told them I wanted Galaxy J3 . After signning up, they let me know they do not have it In stock. My two kids, wife and I waited almost 50 mins to contract and also chargedme $50 for the temporary number. If they told me they did not have it in advance I would never stayed there with my all family .2. Beware the salesperson Jamal. Please do not trust him. He will never cAll you back if you have any issues. He was supposed cAll me three days later. He told me he would get J3 on coming wednesday.But no one called me for 3 weeks. I am still using Verizon.3. Worst horrible experience ever. No kindness.4. Please check this review and do not go there.

The employee name shawnie or shawns was very rude when I came in to talk about a promotion and refused that the promotion wasn’t real but knowing it was she just wanted cash upfront

Good store with nice selections

Very professional in their work, awesome customer service

Excellent customer service

The worst store worse phones

You want to talk bad customer service and rip off you havent seen a bad T-Mobile store until you visit the one in my town I live in East Hanover NJ I went to go pay my bill and take care of a little problem I had with my bill and I had to wait an hour when there was no other customers in the store

It was great

Just looking

Customer support