They arrived super quickly. Mike was so informative and nice to provide full detail of potential issues. He also gave me the address of a nearby shop to get a new battery since it was so low. All around great experience and would recommend.
I accidentally locked my keys inside my car. I was very upset as this was the first time it had happened to me. I called Midwest Towing and they showed up to help within 10 minutes. They were extremely helpful, answered any questions I had, and kept a very positive attitude the entire time. The employee helping me (Jake, I believe) even explained everything he was doing, so I knew what was going on! 10/10 recommend and I will definitely call them again if I ever need assistance with my car in the future! Thank you!!
We got a flat on the way home from a Husker game at midnight, and couldnt for the life of us get the lugnuts off. We did have to wait about an hour, but once the repairman got to us, it literally took less than 5 minutes for him to change it out. $50 well spent! Everyone was super professional and courteous. The receptionist we spoke to was so nice, which was a blessing considering how stressed we were!! Would 100% recommend them!
Had a flat tire and Lance came out to help. He was super helpful throughout the hole process. Gave me a tow back to my apartment. Lance is very good at what he does. Would recommend this service to anyone.
Just a few words about Joe the driver that came to assist us. I was thinking there was something else wrong with my car and asked to get it towed to kia. Before Joe just hooked my car up he asked a few questions and decided to check my battery. Well turned out my battery was dead and fortunately I was right next to an Auto Zone. Joe could have just easily towed my car and made more money but instead he took the time to try to figure out what was wrong with my car before just towing.i appreciate it very much and would highly recommend Midwest.
We were very happy with the service. Mike went up and beyond the call of duty on this one. He was professional and very friendly. He really saved us on by installing the battery! I cannot say enough good things about this company. Thanks Midwest Towing!
Midwest Towing went out of their way to accommodate my needs and be extra careful with my classic Ford F-250. The young ladies on the phone were very patient and helpful and the tow truck driver was friendly, efficient, and professional. I’ll be using this company again should I ever need this type of service! Plus, if any of my friends need a tow or a jumpstart or other service, I’ll send them to Midwest!
Used Midwest Towing for a scheduled vehicle tow to a repair shop. They were a little later than we discussed but thats understandable in this line of work. Both women in the office were exceptionally nice and very wonderful to work with and answers questions. The driver was very respectful and quick. Id highly recommend for towing needs!
I had a tire come apart on interstate this morning. Despite my insurance company not sending details to this company timely, I called them, and they had someone to me in no time. Very happy with my service, and highly recommend. It was quick and pleasant. What more can you ask for from a towing company?
The gentleman who helped tow me was very nice and made sure to help place the car whichever way was easiest for me. Dispatching staff was very sweet and give someone out to me in a very timely manner. I highly recommend using this company!
The tow truck driver was kind and professional. He accommodated a change in location. He did a great job.
Got a flat and they came and changed my tire. Mike was great and really nice and came super quick. Really cheap also compared to other businesses that offer the same service.
My car died and needed to be toed to a dealership. Rachel was very pleasant and helpful. They were very quick getting to my car. I would highly recommend.
Had a tool box moved they quoted me what it would cost and the day of the move the actual price jumped up $40. Thats my only complaint. The driver was super nice and easy to get a long with I can not remember his name but he did an awesome job!
Very helpful with with my car lockout. Felt safe, they checked my ID and license plate number to make certain I was the car owner.Quick to respond.
Efficient and friendly service. Thanks for taking care of our vehicle.
Called around to several places all with several hour waits. These guys made it work, got to me within an hour and had it dropped off quicker than i thought. They took good care of my car and driver was really friendly. Will be saving there number.
I had a great experience with Midwest Towing & Recovery. They showed up promptly, and Dalton really went the extra mile to help out when we needed our vehicle towed to a locksmith in order to get a new key fob.The electronic parking brake was set and we were unable to turn it off, so the vehicle would not roll. Dalton was able to get the car up onto the flatbed and had to do some extra work to get back off at the other end, which he cheerfully did.Best towing experience ever!
My car battery had failed. He came and jumped the battery so we could drive it to replace it. He was prompt, skilled and knowledgeable. It was a job well done!! I’d call this company again!
They were very courteous and kept me well informed of time getting here. Dallas was very professional getting my BMW out of the garage and on the truck. Also let me know everything he was doing. Very professional in all ways. Would definitely use their service again should I ever need it.
Fast, courteous, very helpful, and price was good also. Will definitely call them again if needed.
I appreciate the office staff being so accommodating and the tow truck driver was fast & efficient!!Thanks!!
Great working with this company. Was prompt and very efficient. Workers were very professional.
Gary was a lifesaver! He was earlier than expected and super friendly! Got me back on the road in no time. You just got yourself a lifetime customer! Thank you Midwest Towing and Recovery!!!
The driver Gary Hansen was very polite and gave excellent service. The ETA was about 30 sooner than expected. Thank you
There was a bit of a wait, but Mike was very communicative about arrival time in the meantime. Very friendly and responsive. Highly recommend!
The technician was very empathetic and did his best to avoid unnecessary cost.
The driver was on time. He worked fast as not to block traffic, and acted like a professional. And conducted himself very well in a blur of verbal abuse from the traffic that had to wait for a minute. I will use and recommend Midwest Towing & Recovery in the future.
Way awesome. He helped me try to see what was wrong first. He was very professional, and polite. I wont use another tow service.
Arrived an hour later than they first said they would. They didnt even notify me--I had to call them when they didnt show up. They kept stringing me along 20 minutes at a time, so I never thought I had time to do anything else while waiting. Ill never use them again.
Drive was great and early, helped push my truck out the stall in order to load her up. Thanks guys!
Very pleasant friendly helpful went out of there way to be of assistance
They were very clear on the timing and the process. It went exactly as they said and they were great to work with!
Quick arrival and had all the right tools to get the lug nuts that seemed welded in place off. Totally worth the money, I recommend Midwest Towing & Recovery!
Staff was very friendly and professional. Received a courtesy call from the driver prior to arrival. Would recommend and will use again in the future if ever needing a tow.
Driver very efficient, friendly and caring with my car!! On scale of 0-10, Id give him a 10
Super fast at getting to my friends car and getting her back on the road
My Blazer broke down in the middle of an intersection, on a highway, in the middle of rush hour traffic. I had my pup in the passenger seat (mind you the AC stopped working and it was 100 degrees outside.)I couldnt open my door due to traffic and was forced to give her water from my water bottle.After making the call I received help within 15 minutes. The driver gave me and my little one a ride to my dads shop all awhile having a pleasant conversation.I wish I could remember his name, but if the other drivers are anything like him, then they all deserve raises!He turned a scary situation into something I could look back on with a smile and for that I am extremely grateful.
They did an Awesome job! Very quick response and very friendly! Thanks!
Experienced, reliable, and respectful of your vehicle. I really appreciate the excellent level of service that they provide.
My experience was excellent these guys know what they’re doing
The ladies are always so polite and professional! It doesn’t matter what time of day that I’ve called I’m greeted with a smile on the other end of the line and pure professionalism. This holds true with the drivers as well. I couldn’t recommend a better company!
They came and helped us get our truck to Inland Towing and were very professional and personable. If we have any issues in the future they will be the first call.
Mike was awesome. Very helpful
I had a very bad experience with the guy of this company whom I called to tow my vehicle at Lincoln, NE after an accident. When I called them the lady on the phone ensured me that the total cost will be $80.44. She took all the details e.g. accident location, destination, car type, accident type before providing this amount.However, after arriving, the towing guy informed me that I have to pay ~$128 instead of $80.44. When I asked the reason he explained that the car is on top of the grass and therefore he needs extra effort to tow it. I was super surprised. It seemed like my car is on top of the Willis Tower and therefore he needs extra effort to take it inside the towing truck!Then I pushed the car from there to the parking lot with the help of my friend and the guy was sitting inside his car and looked at our efforts stolidly. After I placed it in the parking he towed it with his truck. I have no idea how he asked 50+% extra for the service that we did by just a small push of a couple of yards! Is this a joke?The towing guy also was not efficient enough to place my car properly in my parking lot. I had to push one more time with him to place it at the proper spot.I think companies like Midwest Towing & Recovery are out of all credibilities. People call them when they are in an emergency and their personals try to get as much as possible from the customer due to the helplessness.Hope the authority will monitor these issues.
The driver was professional, friendly and he arrived quickly!
Friends car stuck on side of road with 2flats. Sheriff called to have towed. We got her before that happen. Mike was kind enough to give us a hand. Thank you so much for having such kind and caring employees. Will recommend this places.
I was traveling from Montana to Florida when my car broke down. They came pretty quick & allowed me & my kitten to ride in the truck to where the car was towed for repair. I didnt know anyone from the area & this company made me feel at ease even though I was traveling alone on a very hot day with a scared & confused kitten. This is the company you want to call if you want to be treated fairly & with compassion. Thank you. The kitten (Negan) & I made it all the way home safely.
Quick, timely service. Very friendly dispatcher and driver.
Used for rollback off flatbed. Driver was very attentive to safety methods.
My experience was excellent with midwest, very professional driver who took excellent care with my vehicle and myself, I was scheduled to be picked up with a 2.5 hour wait, they called and had a driver(lance) come and get me off the side of the road within 30 minutes! Once again, EXCELLENT service!
Jawad was awesome! Not only did he show up much quicker than anticipated, he was very friendly and professional. He was also very patient as we had to wait for my mechanic to shuffle vehicles so we could safely set my car down (snow and ice made it a little tricky). The dispatcher was also very kind and helpful. They will definitely be my first call if I ever need another tow.
Estimated wait time was 60 minutes. The technician arrived and had me going in about 20 minutes! Saved my day, thank you!
Honest. Prompt. Got the job done and saved me a trip to the dealer to get it serviced.
I was recently stranded because the air in my tires dropped to a dangerously low level. I didnt want to risk a flat tire in -20 weather so I decided to just pull over and and was looking for a towing service that may carry an air compressor. Midwest was the only towing service in a 20 mile radius in town that could help. The lady who accepted the order was kind. The gentleman who had come out was very helpful too and while I was initially told the waiting time would be an hour and a half, I was able to get service much sooner that. They definitely helped me when I needed it the most.
They were quick and efficient .
I have used Midwest twice now, would definitely recommend them to friends and family.
Lance did a fantastic job. My vehicle had been disabled because of a tire being blown out from striking an object. It had to be flatbedded. On time, professional staff, careful with vehicle. Easily 5 star performance.
Had a problem with my daughters car who is in college in Lincoln. Clint was fast, helpful and courteous. They also take AAA which was helpful.Will definitely use them again if we need a tow.
These guys go above and beyond with every tow they have completed for me. Amazing service no matter what time of the day it is. I will continue to use them for all my roadside needs.
Got me out of the mud a couple weeks ago. But your employee put the tow chain into my tire rim and assured me he had gotten others out the same way before. While pulling me out my tie-rod end and tie-rod adjustment shaft was bent rendering it nearly impossible to steer. I managed to get it to my mechanic after your employee straightened it out a bit. Thanks for helping me incur a $245 repair bill. *UPDATE* Went in to discuss the damage to my vehicle and they reimbursed me fully for the cost of repairs.
Andrew did an amazing job.
Fast and friendly service!
Great service. They were relatively quick at getting out. Hooked up and no issues with vehicle.
I wish this company was in our home town.
Olivia answered the phone and was very friendly and Mike called and came and picked the car up in less than an hour.
Nothing less than excellence.
This company is awesome. I would recommend this company to everyone.
Expensive but they seem to know what they are doing and one of the few places that operates after hours.
This company pulled our Semi out of a ditch in extreme weather conditions. There were certain concerns from our end in regards to the charge however, Midwest Towing Management settled it quickly and painlessly. Way to go guys!
One star for the actual driver. He was super friendly and a big help. Got ripped off by a mistake that one of the dispatchers made and cost me 100 dollars. Instead of trying to work with me on it she was very rude and unprofessional. Instead of owning up to her mistake she was too busy on trying to save her job and it cost me a lot of money. Would not recommend. Find a place that is friendlier and honest. I dont know how to comment on here so I’ll just add to this. More lies about what was said over the phone. I think it would be beneficial to have your calls recorded so that when a customer asks for a review of what was said it can be done because obviously it cannot be trusted that what was said will be repeated honestly. I never said anyone was off their meds and I didn’t act inappropriately. I said perhaps she was having an off day and didn’t remember what she said. I’ve never worked with such a dishonest person.
Thank you so much!!
It was very simple and very straight forward. God forbid I need a tow but if I do Ill be calling them.
Incredibly nice and professional! I was having issues with my insurance company and trying to put in a order for a tow and they were able to get it figured out for me. Super grateful!
CorrY was great, fast.
They were very formal and did what they needed too
Ron from Midwest towing was extremely helpful, knowledgeable, charismatic, and thoughtful! He was the nicest roadside assistance man I’ve ever worked with! Would recommend this company!
Shady, goes vehicles off of interstate before 24hrs.
Only place I would call to get a tow…they rock!!!
Fast pickup! Easy service
Michael did a great job!!
Matt was great!
Great people, there very helpful in a tight situation
Super quick and affordable towing service that helps our business run
This is an excellent business to call on for their services
Fast and very professional
Dispatch is always pleasant
I called Midwest after I encountered an arabic driver who had broken down and forgotten his phone. He was in a real bind and had difficulty communicating without a translator app. Midwest not only helped get his car to his mechanic but helped me figure out what languages the man spoke and sent a driver fluent in arabic to do the job! Very professional and thorough.
Called for a tow for my pick up and trailer and after the first truck suffered a hose break they sent a second truck in quick time and towed my pickup and trailer to where I needed it without question very appreciated and very professional
Made it in great time to help with my tire service and got the job quickly and professionally.
Outstanding service! Friendly and helpful... would recommend!
You have to pay to in thats lame
I recently had to deal with several abandoned vehicles on my property. I called Midwest and reached Cindy. She was such a pleasant person to work with and made the whole process so easy and pleasant. I could tell she really wanted to help me. I needed some approvals from the owner to complete the job I needed. I again feel that he actually wanted to help with my needs. I was told they would be out today or tomorrow. It ended up they had 2 trucks there within an hour. another truck appeared an hour later. The drivers were very fast and very friendly with getting them hooked up and taken away. I would highly recommend Midwest for any towing needs you might have.
Tow Truck Driver was in the right place at the right time! He was like a true Guardian Angel! Hooked up the vehicle quickly and got it to the address safely! Fast and easy process, will look forward to working with Midwest Towing again in the future if need be!
They do their job but rude as hell...
They showed up quickly, and were very professional.
Owner and his wonderful girlfriend stopped their night out to come to the aid of myself, and my two young daughters. He was quick to get to me, price was more than fair, and wonderful attitude! Would recommend and give 109 stars if I could! Thank you!
Very kind on phone and in person
Mike is awesome