What this place does:- Service your vehicle- Identify the appropriate issue with your vehicle- Gladly take your money- Offer to do maintenance on things you dont need at this time but would double your cost of the specific visit (pretty normal thing for car repair, but lacks a lot of feel)- Offer a dealer vehicle to use because they could not complete the service on your vehicle by the requested time/dayWhat this place does not do:- Communicate well- Meet your expectations- Provide a satisfactory customer experience- Contact you when your car is or is not done (despite a requested time to be finished and the service not being done at that time. Get ready to call on your own by 4 pm when you dropped off at 8 am)- Care if you scheduled a time to drop off your vehicle and have it serviced (apparently its first come, first serve no matter how far in advance you call. Good to know. Wish I knew earlier, or maybe when I called to set up the drop-off time)- Have your car ready on the day you expected it to be done- Understand its okay to call a customer to provide an update, especially if it affects the customers schedule or ability to have a car completely serviced by the requested time/dayIn short: disappointing experience. Will probably have to use them again if my car has a specific manufacturer issue. So, Im glad they will make their money but not communicate, be proactive, or give a good customer experience on the basics.
I absolutely love and trust Sid Dillion for all my car cares. I bought a vehicle there brand new it’s awesome. I also have an older BMW that needed work. The price was very reasonable and a great job and quick timing to get it done! Thank you to Zach in service! I needed my car before I went out of town and he got everything done and plus things I needed! Kudos to Zach! Wow give that man a raise!
Fast, efficient service. They found the problem immediately. They even ran the vehicle through the car wash. Have purchased 7 vehicles from here and always happy with the deals.
Thanks for helping Us...with made one extra Key for Our Nissan Murano 2015..
Worked with Sherry Moore, very attentive to what my family needed. Services were above and beyond
Exceptional service all the way around! Would highly recommend!!
As always had an awesome experience and they went above and beyond
Always good service! Patience with those who are difficult to work with.
Excellent service. Always polite and helpfully.
Awesome facility ! Top notch staff and service !
Got right in and was out in less then 20 minutes for an oil change and service..
This place is awesome.Friendly,courteous and professional staff.Thanks guys/gals!
Always great service
Took it in and they took care of it
Always get my tune ups done here