I always like to point out exemplary customer service, and they provided it today.
Always very helpful when needing bulbs, wipers, etc. Always able to answer my questions. Really appreciate them installing my wipers. Could I do it? Yes but being vertically challenged makes it a bit more difficult.
I buy parts here they have always been great
Always have what I need and are very nice
I always get good customer service, and love the layout, its easy to find everything. Its the only place i prefer to buy my parts.
Went in and canceled online order due to not getting my discount when ordering online. They charged me over $360 and completed the transaction anyway. THIEVES.
They were AWESOME
Went to auto zone first to get my battery tested but their machine was broken so they recommended advanced auto. I went in and not only did they test my battery, they also tightened my positive terminal box which was probably the reason my battery kept going dead. Thank you Rob! This was a great experience and thank you for great service.
I was very happy with my service on the 28 of May. I needed new windshield wipers as it was raining very hard and after I bought them they went out and change them for me. Wonderful service!
Great staff. Always friendly and helpful. Also cant beat their online order prices. I always check the other auto parts store but Advance Auto always has the best prices plus a great reward program.
Great oil changings sets prices, plus coupons offered too
Me my dad and brother went there one day to get windshield wipers. The woman who sold them to us actually came out and replaced them.Very nice customer service.☺
Helpful and courteous staff. Always greeted nicely, and have even had some good small talk about cars with a few employees. Prices are great, and they always have sales and coupons going. They are firm on policies, but most wont hesitate to inform you of small work arounds to save that extra buck, such as ordering online with promo codes, and picking up in store. Always my go-to supplier for most automotive parts.
Excellent staff. Always willing to help and do whatever they can. I always have a wonderful experience here.
Expensive but reliable source for last minute beamer parts.
They generally have what Im looking for and everyone is usually pretty nice.My only complaint is that the last time I was there the guy that rang me out obviously had much better things to do. this usually isnt the case though.
It was cool. The workers were helpful. Better than the average auto parts store.
Great service, Great Prices. Great selection of automotive products. Clean and well stocked.
Very friendly service, fast service, have what you need, I have a rare motor in my car went two other auto part they didnt have the parts I needed but advance auto parts did
Good service and friendly staff. Prices are a bit high however
Worst time trying to get a battery. So here is the deal, Advanced Auto parts almost always has 20% any item over 100 bucks on line. They can not and will not honor that in store! So the website was down last week and I was on hold for 30+ mins with customer service. Went back to talk to the lady and she was like sorry, So I left went over to Auto Zone in the same parking lot had a battery installed with the price match of Advance Auto in 20 mins so next time will skip advance all together.
I was there to buy oil for my car and was waiting for the other employee (manager) to enter a password for a military discount. Mike was sitting at the commercial desk and took call after call while I waited and waited. It takes 15 seconds to enter a password and while the clerk who rang me up took care of two other customers, Mike continued to ignore me. I left without buying the supplies I was there for. Customer service is important to me but obviously not to them if they have a manager who is totally fine with ignoring a customer. It is easy to simply ask someone on the phone to wait on hold for a minute while another customer is being taken care of but to field multiple calls while a customer is waiting, with no acknowledgment to the customer waiting is a failure in customer service. I will be going to their competition from now on.
The people here are always very helpful and knowledgeable. I prefer them over any other auto store in Liberty.
Great service they installed my battery as soon as I bought it and the temperature out side was 8 degrees.
Did what Autozone couldnt do. Had to replace battery. Battery prices suck but the man behind the counter was great.
Great customer service 👍
Real helpful and made return easy
Not very friendly or helpful
If you order online and pick up at the store, one hand has no idea what the other is doing....I never recieved an email telling me my order was ready to pick up and online, it said you got a free gift with a battery purchase. Nobody at the store had a clue about it or what it was.
Okay parts store, but watch out if you hv to do a price adjustment. It is ridiculous how hard it was to do.
Super friendly service!!!
Not very friendly or helpful.
They always have what I need and the employees are usually friendly and helpful.
Fantastic service & Expertise! Best prices in town as well
Advance goes the distance to help you out. Highly recommend.
Always go there when I need parts, friendly and knowledgeable
Relly helpful
Always have the parts I need.
All the women that work there are clueless about auto operations!
Ok, not the best, usually not helpfull.
Because they can see its their part driveworks DW stamp right in the park and if you dont have your receipt youre screwed lifetime part youre screwed without a receipt
This place used to be great. Not so much any more. Last night I tried to talk to Larry on some 1141 light bulbs that I was trying to buy in bulk (10 pack). First, he does not have the knowledge to look up a part number in the computer system. So, he ask me what was the year, make and model of what I was working on. So I told him I was working on interior light bulbs for a 2010 Forest River Salem Travel Trailer. He said hang on. Came back to the phone and said nope cant get them. I ask him to see if he could get an 1156 bulbs since they are almost the same (1156 burns just a little hotter than the 1141). Without even looking anything up and very quick to respond in the same breath. Nope we cant get those either. Since he was very rude on the phone, I would stop by on my way home from work and see if I could talk to someone else who might have the slightest idea what a light bulb was. When I got inside the store it looked like a ghost town. From the commercial desk out pops a woman. I tell her what I was looking for. 1141 10 pack light bulbs. She goes back to commercial desk and magically has what I am looking for. Great. Now how much do you want for that pack. She tells me 25 dollars. I explain to her that I can go up the street and get them for 1.00 ea. at Oreilly and is there anything she can do with pricing. She tells me that I need to go to Oreilly and there is nothing she will do for me. Great I went to Oreilly and got my 10 pack of bulbs for 8.50 with tax. Now I need to think about changing fluids in my truck to tow my trailer. So dummy me calls and talks to Mike at Advanced in Liberty. I ask him what kind of trans fluid do I need for my 05 f250 4X4 with a 6.8l. He says hang on and when he gets back on the phone he tells me to use Merc V. I said um NO! its either SP or LV fluid. Then he proceeds to tell me the computer doesnt specify what type of fluid to use. You are being warned. Do not use this Advanced in Liberty. 1) Price gouging and 2) Being complete imbusals in trying to destroy a good transmission that they would not pay for if I did listen to them. Save yourself the headache and go to Oreilly.
Always get great help here and usually get the right parts
Didnt have my parts in stock. Was told look on line. Basically I felt look somewhere else.
Hard for them to find the part I ordered but once they did it was right
I like this location. They are pretty friendly here and are helpful when their knowledge is needed.
We needed a fan for our truck, they didnt have one.
Always friendly helpful people to turn to for help!
Absolutely outstanding knowledge and service !!!
Quick purchase and installation of wiper blades.
Friendly and super helpful staff.
Very friendly and helpful.
Friendly and knowledgable
Always helpful employees.
Good auto parts store
New stuff not very helpful
Why go somewhere else and come to this store at the end and find what you need.
Auto parts in stock when you need them
Didnt have what I needed good help though.
Courteous and very helpful
Always willing to help
They didnt have what I needed but the staff was helpful and friendly
Very helpful staff and services
Good selection and service
Always friendly helpful staff
Very helpful staff.
Good people
Like any other auto parts store friendly staff.
Great help and advice !
Has everything I need for my car.
People there know car
Lazy
Very helpful staff
Helpful, knowledge, and friendly
Very pleased with the Liberty Advance Auto Parts
Great service and parts
Knowledgeable staff
Great help
Got the part we needed
Vehicle parts
They were GREAT and VERY HELPFUL !!!!!!!!!!!!!!!