Stewart at AAA is a superstar! Great customer service and knowledge. Glad to stop there for our travel needs.

They were quick to assist me and replaced my car battery in under 15 minutes.

Very professional place to go to. Very reasonable prices and they are very helpful the manager has went above and beyond the Call of Duty to help myself and my wife out before. I will definitely go back there and do more business with them and the future. If you are looking for a tire place that has reasonable prices, and a very helpful staff, including the managers and the higher up positions, and Bob Sumerel Tire is definitely the place to go. I would recommend them to my family, my friends, and anyone else who is in need of tires or an oil change or minor repairs on your vehicle. I know this is a big Corporation, but the place in Lebanon, makes you feel as if its owned by a small town business owner. Ive owned a lot of cars in my life and went through a lot of tires in my time, but I have never been to a place that is so helpful trustworthy and willing to go out of their way to help you and get you back on the road driving a safe vehicle.

Appointment made for an oil change and tire rotation for my daughters car while she was home from school. Upon arrival I was asked if I wanted the tires rotated and told them yes. The tires had 11k miles on them in their current position and I wanted them rotated. When the car was finished I was told the tires looked fine and they did not rotate them. I did not ask for an opinion but I did ask for them to be rotated and they failed meeting my request. Furthermore on the paperwork it stated the tires had been set at 32lbs. The manufacturer recommends on the door sticker that the tire pressure be set at 36lbs. Failed again. The oil when checked the next morning was 1/4 quart low on the dipstick.In the future I will be taking my business for this and 3 other vehicles elsewhere. The employee that waited on me was professional. It was a shame that for the rest of the team that basic maintenance I paid for as in proper tire inflation and correctly filling a car with oil I had to complete on my own. I was not able to get this car serviced that day by the dealership or where I take my other vehicles for these types of services. In the future I’ll make sure I make appointments with them well in advance. I was a bit leery of calling and being able to get an appointment the same day at this place and now I understand why.

Takes good care of me and my family

Exceptional customer service, Chris the front desk attendant help me with figuring out the problem with my car and handled it promptly. this shop has a great atmoshere and always does there best to get you back on the road safely. i will continually go back for service here cause i feel more than comfortable letting them take care of any issues.

$125.00 Diagnostic fee---------ok$185.99 74-50074 Remanufactured Air Mass Sensor --------way overpriced, considering an OEM GM Advanced Auto part for $82.00.$50.00 ------for literally removing 2 screws, placing sensor, reinstalling two screws....maybe 1 minute total ($3,000 an hr) for a certified mechanic....easy money!Relocated here and definitely NOT a good first impression of Bobs place. Are all places here like this?

I showed up 10 minutes before closing requesting to have a tire mounted and was treated very well (no subtle shaming, etc.). I was very pleased with my experience. The manager and mechanic were Chris and Devon.

It was good. The service was great. One small thing. If you open up at 7:30, why not have a service person one site to start with emergencies such as mine. AAA just jumped started my car, got to BS, service personnel get there at 8. I need to get to work too. But today it all worked out, one of the service guys got there before 8 and got me taken care of. Much appreciated. Thank you.

Very friendly people. Knowledgeable also.

Love the fact they got me in and out and everything I needed within the very quick time

Great service great prices. We were moving 550 miles away when we had a blow out. They serviced us with great discounts and speedy service. Just the best. These guys should be rewarded with either more money or a day off.

This place used to be pretty good when Jeff was the manager. However, since he left, the last three times Ive taken my car into them, I feel like I paid about 40% more than I should have. (Im trying to be fair, and not exaggerate). The new manager seems to be looking for any way to suck more money out of me. Ive spent many thousands of dollars at this place over the years. Im looking for a new mechanic now.

I was 7 minutes late to my appointment I made days prior. They gave my appointment to a walk up. They couldnt even give me a 10 minute window. The very rude person at the counter said, it will be 45 minutes to one hour. I come back an hour and a half later and they had not completed the simple oil change. They had 3 lifts open and they had not completed it. I asked why. I was told we got hung up on this trucks tires. If you woukd like to wait another hour we should be able to squeeze you in. I had a appointment... im never ever coming back.

Had tires shipped there for install. Fast, friendly service. Made a pricing adjustment in my favor due to the shippers erroneous estimate.

5 stars

Wonderful people and fast service. Highly recommend.

I have taken over as the new manager for Car Care at this location. Great staff and great company to work for. I grew up and love the City of Lebanon - I appreciate the opportunity to serve everyones car care needs!

Very helpful

Actually not sure about their actual work because they never got to my car! I made a 12:30 pm appointment and arrived on time. I checked in and told the guy I needed to pick the girls up from school by 2 pm. At 1:35 pm I checked with Josh again and he said, “Oh, sorry they haven’t started it yet because they are running behind on the car in front of it. We can just reschedule yours.” Did he not know they were an hour behind when I checked in and told him I had to be done for school pick up by 2 pm? Why would he let me just sit there an hour knowing there was no way my car would be ready in time?! I will personally never go back there!!

Great service, friendly people. Excellent management. Fantastic deals.

I love the professionalism and friendly service. Thank you guys for fixing my leaking tires! A pleasure to do business with. I highly recommend this shop.

I have been going to Bob Sumerel for a few years now. They are very honest and straightforward and they have great mechanics. 95% of the job of a good mechanic is diagnosis. If they cant pin point the problem they will replace everything in the car that they can until they eliminate all other possible causes and find the real problem. Bob Sumerel has a very good track record with me personally for identifying the problem and addressing it alone. I have gone to other mechanics and spent over $700 replacing radiators and hoses and all kinds of parts to find out the culprit for the leak was a $20 water pump seal. Bob Sumerel has outstanding mechanics, their prices are fair, and they have really done a good job EARNING my business. I would send anyone to them if they had car trouble.

Wont take the cars anywhere else.Spoke to Harley, who not only told me what the problem was, but quoted a reasonable price to repair it. Car was ready as promised, and we didnt get a list of other things we really needed to have repaired... Instead, we were told we may want to look at getting two things looked at in a few months. No alarms, but they were original parts and would need to be at least looked at next fall. If we do decide to replace them, it would cost about $xxx. They also told us what to look for on a few other items - wrote everything down for us, and thanked us for stopping in.Talk about a 180 from some of the other places around town. So refreshing to get what you need, not a lot of upselling and scare tactics.Highly recommended - thanks, Harley!

Excellent service and great mechanics.Had me in and out with a tire rotation and flat fixed even without a scheduled appointment.Top notch!!

Had a flat tire traveling North on I 71. Stopped to get my tire fixed or new one. Very kind to my furry travel companion, giving him water and a lot of pats. Great service and friendly people!!!

Older building. People are friendly and equipment is up to date. They always seem to make room for me even when they are busy. They hustle with a good attitude making the place pleasant to visit.

I didnt remember anything fascinating to review this place for.

A+

Accomplished what I needed there with WDW ticket. Nice little area in the front for AAA but still miss the separate office they had. Most Bob Sumerel places dont even want to do anything AAA related. Not even a map!(one place sent me to an abandoned strip center in Middletown that I was sure had been closed ages ago.) Always makes me reluctant to trust them with a repair or tires.

I took my 2002 ford explorer xlt there twice for its transmission not running right and the 4 wheel drive being stuck in low and the speed odometer reading faster then what I was going well I paid money for them to look into the problem and they never figured it out either time but you would think if they actually took it out and drove it they might have figured something out well my husband figured out that it was an electrical issue with the fuses with the 4 wheel drive and it keeps blowing them so now i am going to take it to another mechanic to get fixed right.This bob sumerel was ran better when jim was running it now that he isnt there its going down hill.

This location wasn’t friendly to me because I have a fleet vehicle. The guy gave me an extremely hard time and basically called me a liar. My fleet company handles everything electrically. I’ve never been treated that way by any body shop. If they didn’t want to handle fleet vehicles then they shouldn’t be on the preferred list of vendors. I can’t believe how rude businesses can be to paying customers

A very good place..great staff.

Bob Sumerel has always come thru for me. Ryan was nice and super pleasant to deal with. Will gladly come back.

Always take my cars here do great work!

Got the service I needed in a reasonable time.

Convenient location but not so fast service. AAA has definitely gone down hill in Lebanon.

I love this placeThey are so nice and fit me and my car in when ever i need to come in

Fast and friendly service! They got us back on the road quickly!

Jim and the team at Bob Sumerel in Lebanon saved the day! I was passing through Lebanon and had problems with my car battery. They went above and beyond to get me back on the road quickly. Thanks again guys!

Too bad I cant leave zero stars!! This is a AAA service provider that turns away local residences in an emergency situation!!! International flight that we need to get to and because its 15 minutes before they close and they already shut the machine down! Really? I prefer to shop with folks that have a human component to them and can understand real life situations versus locking their doors at the minute and not caring that they are leaving their neighbor stranded!! Trust me, my neighbors will be hearing about this!!!!

Had a very good experience at this location. Lori was pleasant and very helpful.

Very good service... Maybe, also very quick work... Maybe, also cannibals... Maybe

Good service but sometimes techs dont look hard enough for problems have to go back second time for same problem

I would rather give zero stars. When I called to book a cruise for six people, I gave Stacey all the information. She didnt get back to me, so I called her. She said that she had lost my paperwork, and promised to get back to me that day. Four days later, I havent heard a word.I will go to another travel agency.

More expensive than other places, but youre gaurunteed quality work and honesty.

Triple A was extremely helpful and friendly

Just re-upped my membership!!! Ms.murphy very helpful and friendly!!;;

After paying nearly 2 Grand I left with the same problem.

Staff is very friendly and the service is great.

Overpriced and slow. Theres a better place in town.

Poor service manager lied and inflated prices just because of the brand of car I drive.

Very rude called asked a question and they just hung up wow ...just....wow

Always quick, courteous service.

I came in because of the check engine light on my instrument panel. The service man read out the code and decided that it didnt require immediate attention. No charge.

Great professional stuff

Nice people

Nice service

A little pricey.

Quick service