I am ashamed that I have storage units here for years and been renting trucks off and on for years with the Lawton location. They have been great to us until recently. We had to use a third unit, and to put it there during the middle of the month. My wife and I get paid on the first of the month. When we found that we were going to get late fees of $15/mo because it was at the middle of the month, we asked if we can pay extra to get it prorated to the first of the month. They said that they could not do that. However, they were able to do that in the past for us for the other two units. As soon as I can, I am going to consolidate so I can get rid of the third unit then Im going to start getting rid of stuff until I dont have any units any more.

We were returning a truck and they were attentive and worked quickly so we werent there long at all. Pulled in, parked the truck and good to go. Professional.

Their in-store service is always good. However, if you want anything done over the phone, they will put you on hold for over an hour. I dont know why they do this. Just go in store to save the headache.

Can I leave a fantastic review! For 2 years in a row... Roy has taken the time to ensure that I had a great vehicle to move my belongings. I want to commend the Cache Rd location for always providing exceptional service, not only to my household, but also to many in Lawton as well. I dont want to move again, but when I do, Im calling Roy. Thank you so much! ♥️♥️

I broke half the key inside one of their storage locks and was wondering if they could help. Instead just saying I have to buy a new one they literally did everything either of us could think of to get it out. I rarely see that level of effort to help a customer out. They fixed it! XD

I didnt have any problem renting a trailer from here. The return after hours was simple with a smart phone.

I delivered them big wood containers, the person receiving was fast and courteous.

Do not come here, I closed out my storage unit months ago emptied my unit and took my lock and its been almost a year yet they continue to charge me. Theyre telling me about items in the unit but, they are not mine! They told me theres nothing they can do to close the unit because I have to be there in person. I dont even live in the state anymore.STAY AWAY!!!!!

Roy has been such a HUGE help with our move. He’s gone above and beyond to make this a smooth transition and to ease our minds. Definitely more than a 5-star service.

I’ve rented a box van from here before with no issues but a recent rental was not what I expected. With the most recent rental the fuel gauge was below 3/4th tank when rentals are suppose to be at 13/16th (a very dumb mark from corporate but mind that) of a tank when dropped off or picked up. In the contract it does state the customer must check prior to leaving but I wasn’t cautious enough trusting that Uhaul employees would ensure rentals were at the correct fuel level prior to handing off to customers, which was not the case. So I brought it back at the mark I received it but off the bat was told it wasn’t where the fuel level should be. I went ahead and put it to where it was suppose to be (where I should’ve received the fuel level at to begin with). Once I dropped off the van myself and multiple patrons saw an employee threatening another person in the lot for whatever reason. I initially made a complaint about having to pay for fuel I hadn’t burned off the bat but also brought up the employee’s extremely unprofessional behavior. Bottom line, there’s no accountability at this location and Uhaul’s customer service gave a $2 refund for something I paid for way more. I estimate spending $6 off the bat since the fuel wasn’t where it was at and then more to satisfy them after I brought it up once I dropped the van off. Overall, unprofessional employees, corporate doesn’t see an issue and have a bogus refund. Don’t rent from here.

The evening staff is AWFUL. The morning staff who rented me the truck were fine - nice and welcoming and very helpful and courteous. But the evening staff was horrendous. First, there were kids/teenagers in there behind the counter (their mom is an employee -- they called her mom) and more just hanging out in the store. There was fast food all over the counter and packs of cigarettes. It looked so unprofessional and they gave off the feeling that I, a customer, was interfering with their evening meal and party. The girl that checked me out had no idea what she was doing. She spent over 10 minutes trying to just return my truck -- I wanted to do a split sale with part in cash and part on my card and you would have thought I was asking her to do higher level college calculus. She had no idea how to do it and spent at least 5 minutes just staring at the screen. I finally had to tell her to just put it all on my card because I had been there over 10 minutes and I had someplace I needed to go. NONE of them had any customer service skills....there was no greeting when I arrived and no apology for taking so long to check me out...and certainly no thank you for choosing UHaul when I left. BTW, they no longer offer a military discount. This is disappointing. Next time I need a truck, I will be seeing what other companies are like and what their rates are.

I rented a 26 truck on 15 May 2015. Usually U-Haul is more expensive than the other rental companies, but this time they were by far the cheapest. I was impressed with the customer service they gave and I was in and out. The next day, I rented a trailer for my vehicle and received immediate assistance. I will be renting a 15 truck this Thursday (21 May 2015); I hope the service will be as good as last week.

Good, courteous service. Rented a trailer, and later had a hitch installed. With installation, things did not go as planned. But they listened to this customer and were accommodating. Will do business again.

I have rented three trailers in the last 3 weeks. I have been very impressed with the service and positive attitudes of the staff even when overrun with customers. Very good place to stay your rental!

Call the number I end up in a 1 hour robot call, bad business.

Manager was rude and disrespectful to me and my family I will never again use this uhaul location

Lawton Ok Under new management store manager very disrespectful(Heading above says comments/what can we do to improve for the next customer!)1. Be respectful on the phone without having an SNOOTY ATTITUDE.2. Try to have some kind of customers Service Skills!3. Don’t use four letter words Or yell at the CUSTOMER Let alone in front of their children especially when you are New manager of the store very Unprofessional!4. Don’t tell me as a Customer not to come back to the you’re location ever again!5. Very Unprofessional to refuse to give the Corporate phone number when asked repeatedly!6. Actually Acknowledge That a customer has brought the trailer back on time and don’t leave them standing out in the parking lot to unhook the trailer themselves After you’ve already been told by another associate.7. Number seven most of all do not call the CUSTOMER back later in the day from a (RESTRICTED) number with a man’s voice saying (DO NOT EVER RETURN TO THIS U-Haul LOCATION EVER AGAIN!!I have dealt with U-Haul over the years I have never had one issue with any location out of California let alone this location until now this is by far the worst Management!! The way I see it I will never do business with U-Hual ever again! The way I was treated by the NEW STORE MANAGER Was unacceptable no reason at all for her to storm out behind the counter and start an argument in the middle of the parking lot in front of my two Children that were sitting in the backseat at the time! All because I unhook my trailer let alone I was asking the other associate what happened to the customer service At this location As we walked out the door. Very unprofessional for a manager to approach a customer of the way she did using four letter words refusing to give the corporate number At first and then told me good file a complaint it’ll come back around to me anyways and nothing will be done about it File your complaint don’t ever come back to my location again! Let alone call me later in the day with sarcasm that it Seemed to be ( Oh I ran across youre complaint and I wanted to call you back and get this worked out What can I do for you to make it right) After I told her do not call me anymore I’m waiting for you’re boss to call me to go over this situation I hung up on her. Shortly after I receive a phone call from a restricted number with a Male’s voice telling me to not ever return to this location and hangs up on!!Just to show you what kind of people are working at this location is by far unacceptable for business of any sort.

Really disappointed with u-haul. They said they had the truck I needed here in Lawton and said It would be available when i moved. I called 4 days before I am supposed to pick it up and they said I would have to drive to Midwest city to pick up my truck. That is a 2 hour drive one way! They then had me go around the phone tree and talk to several different people and not getting anywhere. I gave up with U-haul and called Budget trucks. They had the truck I needed and were very professional. Just go to Budget truck, dont waste your time or money with u-haul.

I talked to assistant manager Travis a month before I needed a trailer. He offered me a 6x12 for 30 days storage for $82.00 plus tax. He called the day before and confirmed. He was not in when I came to pick it up. The girl at the desk said she asked the manager and its not possible to have this 6x12 for 30 days for the price quoted. Very very very bad customer service. I will never ever use Uhaul again.

Ms. Lorene was amazing. Her customer service was excellent and she was incredibly personable! Most people are tired and grumpy at 5pm on Wednesday. She was tired and happy! Honestly I was impressed and it made me happier as well after what had been an exhausting day at work. I had already gotten 2 quotes, one from Budget Rentals and one from Penske Rentals. I only walked into Uhaul to figure out what size truck I had rented previously to choose between the other two quotes. When she greeted me with a smile, candid jokes about the day, and laughter I decided Uhaul was the better option for me without a second thought and reserved a 20-ft truck with a tow dolly on the spot. Thank you for making that such a pleasant experience!!!

Service was okay, employees talk down to you . Would recommend somewhere else.

The staff here was nice and helpful and even let me borrow an adapter.

Staff at uhaul on cache rd in Lawton could use some work on friendliness we are coustmers not uhaul experts.

Worst experience Ive had ever in my lifetime. Recommend to never go to this uhaul. Bad customer service and rude employees. Got quoted 177 before we picked truck up and then got charged 315 because they said we drove 700 miles in one day, even though we drove from lawton Oklahoma to Oklahoma city. WORST EVER!!

Charge us for gas that wasn’t in tank horrible service!!!!

By far the best team of professionals I have ever seen!!! Great customer service!

Very helpful and caring staff. They pulled me out of a bind when I didnt get the right trailer out of Texas.

Very helpful with our move thank you!

The staff was very nice and helpful.

It was very fast and pretty affordable.

Staff was friendly and very professional. Though I was frustrated by the wrong GPS adress.

Only place I can rent a car for $24 per day. Beats walking.

Very pleasant and helpful staff.

The guy had me waiting while he was talking

Very helpful and speedy.

Cheap and easy to use.

Very kind and happy employees

Travis handles THE MAJORITY of the business there.

Everything I needed they did.

On time and efficient!

Fast and friendly

Budget was cheaper with no deposit

Knowledgeable

Friendly peoples