Nick Cutlip took great care of me when purchasing my vehicle. He did not pressure me into anything and made sure I was happy with everything involving my purchase. I had to bring the vehicle back to have new tires put on it and he called to make sure that process was smooth as well. Great customer service! Go see Nick if youre in the market for a new vehicle.

My salesman Nick was amazing and fast! He was on top of helping me find the perfect car! He took in all of my considerations and made ends meet. He is the one guy my family all goes to when in need! I went to look at cars and found my car the same day and left in my brand new car same night. Do yourself a huge favor and ask for Nick!!!

Everything was PERFECT! It was smooth and quick and lovely and my car is AMAZING! The prefect Hyundai Sonata. Nick Cutlip was my guy and he couldn’t have been better to work with. He made the whole painful process not painful at all. It was a joy! Thank you! Also! ZACH was the greatest finance guy ever. So lovely! I want to get all future cars from Nick and Zach.

BEWARE OF MISLEADING RE-SERVICING POLICY AND WAIVER OF DIAGNOSTIC FEE (11.05.2021)You will pay a diagnostic fee ($170) twice (or more) if they dont solve the issue the first time, EVEN IF you had to bring your car back in to resolve the same exact problem that they shouldve fixed the first time. They represented to me they had a policy to waive the diagnostic fee under these circumstances, which would have been a sensible policy and indicates they stand behind their initial work. BUT THIS IS NOT THE CASE. PLEASE BEWARE, and read on further for more details.I had my 2011 Hyundai Sonata brought in to diagnose the cause of an engine light. I paid the $170 diagnostic fee, and the dealer found a set of two codes that was causing the issue. I had the car repaired to the tune of $900 (including the diagnostic fee).A week later, the engine light turned back on. I brought back in to the dealer, but inquired whether the diagnostic fee would apply again. They said it would not apply if the codes that come back up are the same ones related to the first visit.Sure enough, it was the identical codes that came up the second time around. I decided not to proceed with additional repairs and to just take car back. However, I was told that I would be charged the $170 diagnostic fee. I asked why that was the case when I was told that the diagnostic fee would not be charged if the same codes as the first visit came back up--the same codes coming back up indicates that they did not identify and resolve the issue the firsts time I brought the car in. That they had a policy to waive the diagnostic fee under these circumstances would be sensible and indicates they stand behind their initial work.It turns out that their policy, however, is that they wont charge you another diagnostic fee FOR THE SAME CODES but only if the problem is directly related to the original repair work they did. You could imagine how absurd this is: (1) You come in the first time for a diagnostic, get some codes, and pay to fix the issue producing those codes; (2) You come in a second time for a diagnostic, get the same codes, but now they are attributed to something else (that couldve and shouldve been resolved the first time), so you pay the diagnostic fee anyways. Essentially, the waiver of the diagnostic fee is meaningless since there will always be another problem causing the SAME CODES you can in to get fixed the first time.

I just brought my 3rd vehicle from Ourisman Hyundai. My salesman Nick Cutlip is one of a kind. I give him a hard time but he gives me the best deals. It’s a 2hr 15 min ride for me to get to the dealership but worth it. Nick keep up the good work!

Had a great experience purchasing my first car from Bijani at Hyundai Laurel. He was extremely helpful and assisted me in the entire process. Would definitely recommend for first time buyers.

Very good service. I came in know what I wanted, and Nick gave me that. Didnt try and upsell or anything. Financing staff were also very helpful.

It was a great experience! The service was excellent. The sales associate who helped me was Kirubel, very professional and helpful. The whole team exceeded my expectations. Thank you all!

One of the best car buying experiences I have ever had!!!!! Due to being in a chapter 13 for the first time this was a little unusual but my salesman Nick Cutlip made it great!!!!!! From March until everything was approved Nick checked in through texts an phone calls!!! My new 2021 Nissan Altima is a dream!!!!! This whole process was made sweeter because of his excellent customer service!!!! THANK YOU NICK!!!!!!!

I am in a BK7 and had to surrender my car. Well got the flyer from Nick and decided to give it a try. Well, I now have a 2015 Hyundai Sonata in the payment range I can afford. Even though I did have to put down a deposit, and Nick worked with me on that, everything went smoothly... Nick never gave up even when I did. Thanks man.....See you in a year when that credit score goes up!!!!!

I would like to say all was great, I got a great deal on my used car (so I thought) and the sales staff was very nice and professional. The finance staff was rather pushy but what car dealerships finance people arent? The reason for my poor review is due to the fact there was an accident on my vehicle that was not disclosed to me, at any point. And yes, I did ask specifically about the vehicles history, as any perspective used car buyer should should. I was informed it was a previous rental vehicle, but never, at any time whatsoever did they inform me there was an accident on the vehicles record. I did not find out until years later when I would go to trade my car in. At first I thought it was a fluke, then 2 more trade in attempts all told me there was an accident on this car. To say I am extremely disappointed is an understatement. Not only would I never purchase another vehicle from this dealership, unfortunately I would have to urge anyone else considering it not to either. My vehicle is now worth roughly half what I was under the assumption it was worth (including at the time of purchase). To all my military brothers and sisters in the area...please look elsewhere for your own sake!!

My Vehicle has been there since Saturday, July 17th, it is October 28th and I still dont have my car back. I get no updates I call and no one returns my calls. I have submitted a claim with the corporate office and still have no resolve. The lack of communication and follow-up is horrid. These last 3+ months have been the worst, I had no loaner vehicle until last week. I call weekly about status and I havent heard anything.

Im so happy with my purchase. I got a great out the door and monthly price so I wont have to worry about breaking the budget as a new grad! Nick is absolutely amazing and I would give him 6/5 stars if that was an option. He went above and beyond to make sure I was taken care of every step of the way, even on his day off! I highly recommend checking this dealership out if you are in the market for a car. You wont be disappointed!

This is the 2nd new vehicle I have purchased from this dealership and both times I have been extremely satisfied with the customer service. I will definitely continue to refer friends and family to this particular dealership.

I got my adorable teal Kona a little less than a month ago. I researched and went in knowing what I wanted. I also researched on dealerships in my area. Im pretty specific about what I want but not difficult to please. We walked in and were greeted nicely but not bombarded. We were introduced to Mr. BIJAN KARIMI. He was very chilled but VERY informed. Just the type of salesman one want when purchasing a new vehicle. I test drove the car and loved it. Took it home that day. There were a few hiccups but the powers they be at Ourisman Hyundai jumped on them right away and I am a happy Ourisman Hyundai Laurel KONA owner. I totally recommend them for your new and used car purchase. And DEFINITELY see MR.BIJAN KARIMI, hes the best!!

The trunk latch on my 2017 Sonora failed not an uncommon problem, on this model. Made an appointment for service on Saturday, October 2, 2021. Received two email confirmations of appointment. Arrived a bit early, but waited over a half hour for service writer who told me he was unable to do work, and I should come back later in the week. Did not provide remedy to temporarily close truck. Said it was major job when Internet says it is at best a 45 minute repair. Will not consider them for next car purchase.

Bijan was extremely helpful and caring. I had an awesome experience buying my first car. I felt safe and taken care of the entire time.

Always professional, its like family there to me. My family has bought over 10 cars there!

Ive heard many horror stories of going to the car dealership and I am so happy to share that my experience was incredible. Mike Robinson was my dealer and he was knowledgeable, experienced, friendly, honest, and overall is an awesome guy! He took the time to build rapport and to know more about me and what I was looking for. Everyone that we encountered at Ourisman Hyundai was friendly, funny, understanding and kind. To me personally, they were less salesy and more personable. I would recommend this dealership to anyone looking for an upgrade. I left with a BEAUTIFUL 2021 Santa Fe Hybrid the same night. I am so so happy. Thank you so much!

My car buying experience was greater than expected. I gave the salesman Nick the runaround for weeks because I was fearful of purchasing a car during my bankruptcy process. He sent me a letter in the mail and I was happy to be considered for buying another car, but fearful of having a high car payment. I walked out of the dealership with a very nice deal. Nick told me that it would not take no more than 2 and a half hours and he was right. I got there at 3:00pm and was pulling off at 5:30pm. Everything was handled before I got to the dealership. In fact, he had to leave so he left me in good hands with Gary and Al. They were amazing as well. I give 5 stars to all of the workers because they were all professional, friendly, and genuine. They offered me water and allowed me to test drive the vehicle before the signing process. I will definitely do business here again because this was the best dealership that I have ever been too. Thanks you guys so much and special thanks to Nick for being patient with my indecisiveness.

One of my best buying a car experiences. Thanks to my Sales Associate Nick. He was on point throughout the entire process. Very professional, knowledgeable, and he help me stay within my budget. I was very happy driving off the lot in my 2019 Hyundai Sonata. If your looking to buy a car, I recommend you go holla at Nick.

Got my true first car here havent had a bad experience yet. Cars great service is same only negative is price of tow hitch.

I am always more than satisfied with the service I receive at Ourisman Hyundai, especially with the person who handles the service of my vehicle - Jose Alvarez. He is patient and answers all of my questions, explains everything in detail, and always works to provide the best pricing and fastest service for me and my family. His hard work and dedicated service is greatly appreciated!! And my vehicle is always returned in top shape, so I can feel comfortable and safe again on the road.

Straight out of a bankruptcy, I brought a preowned Hyundai Sonata from Ourisman Hyundai. Ill never forget how professional and personable the salesman Nick was.Fast forward 4 years and a Nissan Altima later (Sonata was totaled). I decided to trade the Altima in. I reached out to SEVERAL Hyundai dealers. All had great offers ! But I decided to text Nick at Ourisman Laurel (yes I still had his # saved 4 yrs later).Went in on a Saturday already financed with my credit union. I test drove a Tucson and instantly fell in love ! My check wasnt enough, and I didnt want to request more money from my credit union. Nick and his manager (forgot his name), did all that they could to get me in the suv I desired. A few let downs, due to other dealers not having the suv in stock. I thought....well maybe its not meant to be. Nick and his manager worked their magic !!! They were able to get a 2022 Black Tucson Limited transferred from Dundalk, Md. Because there was a short wait for the vehicle to be brought over to the Laurel location, Nick offered several times to buy me lunch and even found me a charger so I could juice up my phone. Being modest I declined the lunch, but ate the Cheetos and cold water he gave me lol.* UPDATE*Forgot to mention, I was given top price for me 2019 Altima trade in. Thats the part I was most nervous about. No upside down for me !I LOVE Zeus (my new Tucson)!Thanks Nick 😊.

The staff was very friendly my sales associate Nick was very personable and made the whole experienceas easy as possible. He had knowledge of the vehicle, was prepared for my rigorous questioning. I appreciate everything he did and they did. I highly recommend Ourisman Hyundai.

Bought A truck from here June 2021, and was told by Hess Darvish my first payment wouldn’t be due until august of 2021, long story short my first payment is due in July of 2021, no big deal so I called Hess Darvish for clarification I left a message and no call back at all. Finally I went back to the dealership and spoke with mr Darvish where he pretty much called me a liar to my face, sad thing is it’s wouldn’t have been a deal breaker with the purchase of the truck but I was always a believer that your word is your bond and it’s not when it comes to mr Darvish avoid him at all cost.Glen Jones my salesman 5 stars he answered every question I needed for my truck and I’m thankful for him making my first truck purchase an easy deal

Four days ago, I bought a 2021 Hyundai Santa Fe from Ourisman dealership. This was a very smooth and best car buying experience from beginning to end. Everyone was very polite, professional and friendly. Especially our salesman, Glen Jones, who was extremely genuine, professional and helpful. His knowledge of the vehicles, options and approach to the buying process was outstanding. He went above and beyond for us and tried to help as much as possible. I walked out happily and appreciate the great customer service that I received. I highly recommend you to check this place and see Glen Jones before you buy a car.

I had a terrible experience doing business with Ourisman Hyundai of Laurel. I purchased a new vehicle in February 2021, which included the purchase of an extended coverage warranty. I decided to cancel the Platinum coverage warranty in March 2021. This process was extremely difficult with numerous unanswered calls and emails to Hyundai Finance and the GM, Hess Darvish. This matter was finally resolved after 6 long months of getting the runaround, but only after I obtained legal representation and notified the dealership of my intent to sue for the refund balance of the warranty. I will NEVER do business with this dealership again as I found them to be very dismissive over my concerns. Please save yourself the headache and consider elsewhere before shopping here.

The after sale experience has been far from smooth, I have tried approximately 6 times to speak with Arena (finance women), who did the financing for us as we would like to cancel the service agreement that was purchased. After trying approximately 6 times, I left a voicemail for the General Sales Manager, in which also did not call me back. I was going to let the service contract cancellation go, since obviously I can not get ahold of anyone and it’s very inconvenient to drive to the dealer, until we realized it has been more than 14 calendar day’s and our trade in still has not been paid off with a payment due as of this week.I came in to the dealer today to try and see if we can resolve this matter, and the General Sales Manager advised not, which is disappointing as a customer being that we should not have to drive OVER A HOUR, for something that could have been handled via email, if someone would simply answer the phone or talk to one or the other of us being were both on the loan.I was advised that the Payoff would be submitted today, and we would get tracking information, although we’re confused since the dealer received the funding from our new lender, Hyundai Motor credit after we signed our contact, why it took this long as it should have been submitted sooner and not when we bring it up. Will NEVER buy from this company again

I recently filed for Bankruptcy and was going to lose my vehicle. Nick sent me a letter in the mail about getting a vehicle while going through chapter 7. He was straightforward, up front, and knowledgeable about everything. I ended up driving to the dealership after talking to Nick about an SUV I saw online that I wanted. He had it cleaned and ready to go. Nick wasn’t there, but Kevin took care of me. Irina took care of all of the fine lines and paperwork. She was AMAZING. Informative, personable, and so kind. Everyone was absolutely amazing, and I got the SUV of my dreams. I highly recommend anyone going through bankruptcy, or hard times, to reach out to Nick at Ourisman Hyundai.

Kevin T . Was SUCH a great help . We looked at about 5 Different cars until I found the perfect one for me ! Even at the end he helped and showed me everything i needed to now about my brand new 2021 car . I love it!! If you are looking to buy a car go to kevin he will find everything you need ! He is so nice & patient tries to work with you !

I was suppose to receive a $100 check for referral. My mom purchased a car and they told me once we left that we should receive it in about 2 weeks. 3 months later still haven’t received it. I called multiple times and nobody picks up the phone. I left 3 messages with someone at finance department and still no call back. Don’t trust this place! I Will never buy from them again nor will I recommend Ourisman to anyone. Terrible customer service!!

Ive been dealing with Ourisman through several different automobiles. Definitely better experiences that how it started. The team is very customer service oriented and willing to go the extra mile

I went to Ourisman Hyundai to trade in my 2019 Hyundai Sonata and they gave me TOP dollar for my trade in and I walked out with an amazing 2021 Hyundai Sonata all thanks to my amazing sales women Alejandra Pena! Thank you so much not only for the service but for your kindness and how welcoming you are. I will DEFINITELY be buying my next car from you again. Hands down 5 stars! best vehicle buying experience I have ever had!

The only reason I gave two stars instead of one is because of the salesman I was originally speaking with via email, he was extremely nice and helpful.There was a big miscommunication, a huge problem with this place. So apparently there are two separate buildings, one for new cars and one for used cars, no one directed us in that area for used cars. Secondly the website said they open at 9 AM, and we were in the new car area and no one arrived until about 9:10 AM, the service section was open and we asked them when did the sales associates arrive and they did not even have a definitive answer for us. So basically we went in looking for used car specifically one that I was looking into online. So there was a miscommunication about who I was supposed to see for the used cars and they started arguing 15 feet away from us, not even trying to be discreet about it or not even trying to hide it. Then they continue to argue outside, and then when one of them came back in the sales associate next to us was asking him what was wrong and she kept pointing at us and looking at us like we can’t see or hear ANYTHING. Come to find out the entire hour that we were there, The vehicle have been in the service waiting for a new ENGINE. Why is the vehicle on the website if it’s not ready to be looked at? I specifically asked if the vehicle is ready to be looked at an answer I got was the yes. This place is definitely not professional and the communication is definitely under par.Take a look at their Yelp reviews as well.

Nick Cutlip was awesome. My vehicle was totaled a few weeks back. I reached out to Nick and he got the job done. Did I mention my credit isnt perfect but yet he helped me drive away in a 2021 Vehicle. He had a lot of patience with me. Thank you Nick, you are the greatest. God Bless You.

Their service center is HORRIBLE.....my car has been dealer maintained since I purchased it brand new 11 years ago. With the change in personnel in their service center, I have had to take my car back several times and it still is not running optimally. I attempted to escalate to dealership management and noone has returned my call. I will NEVER take my car back there again and thats such a shame........

We just bought a Hyundai Santa Fe from Nick and we had a wonderful experience! He made the whole process so easy and there was no pressure. We are so happy with our purchase and our experience!

Nick Cutlip is thee Man! My husband and I have purchased from this dealership at least 4 times now and each time, we never left disappointed. We consider Ourisman our family and Nick is now our adopted brother. His customer service and his ability to go all out for his customers is none like I ever seen. Anyone who even talks about getting anew car, we always recommend Nick at Ourisman. I would be lying if I say, I am done with buying cars but you never know what the future holds But trust and believe This will be the place we go if we ever decide to buy or trade in a vehicle.

I purchased (2) 2021 Hyundai Elantra’s from Nick Cutlip 7/2/21 & I could not have had a better experience from start to finish. I am very happy with the price, the trade in amount I received for the 2 vehicles I traded in and the financing rate & terms I received. Nick came highly recommend from a mutual friend and he met & exceeded all expectations. These vehicles were purchased for my business and I look forward to trading in my personal vehicle & buying another vehicle from him in the near future. Finance, management & detail shop provided top of the line service & I will highly recommend all involved to my friends & family.

I just traded my 2019 Elantra for a 2021 sonata with Alejandra Pena. She has awesome customer service. Best sales person ever. Thanks so much. I love my new car.

I drove all morning from North Carolina. When I arrived the car was pulled up front, fully cleaned and ready with a full tank of gas. Nick was my salesman. He made sure my mom, nephew and I were able to get home ok and safe. He was absolutely professional with a caring touch. The finance and car protection department was the best and polite. Best car buying experience all around.

I just bought my first car here and thank you for letting me have a wonderful experience! Gary Collins is definitely a reliable old brother, he is very welcoming and answered a lot of questions that we had. We will have no doubt to recommend this place to our friends!

At best the service agent I dealt with is lazy. At worst he is a scam artist. I was charged for work that they claimed my wife authorized despite her being out of town and never speaking with the agent. I requested the complimentary maintenance when speaking with the rep over the phone and was charged with a $367 bill.

Took my 2013 Hyundai Sonata in to have the AC repaired and $1,200 later it’s still broken. Very dissatisfied customer. I wasted money and time waiting on a part that did not fix the problem.

This place is awesome and Nick is the man. He cares about his customers and it really shows. Thanks again I greatly appreciate it.

We were very pleased with the professionalism of Nick at Ourisman Hyundai in Laurel, where we bought our 2021 Palisade. He was very helpful in every question we had and I would definitely recommend him to anybody looking to buy a car. His knowledge was beyond helpful and the purchase went very smoothly.

Mike Robinson, Shawn, and Ben are all beyond awesome. I called at 3PM on a Monday to inquire about leasing a Hyundai Kona and Ben told me to come on by. I arrived at 7PM or so that evening (with no real expectation that Id leave with any substantial progress in my car search) but by that night at 11PM, I had all the paperwork signed. The salesperson Mike was awesome - so down to earth and just seemed honest and real. Shawn, the Finance guy, was the cherry on top. He is a lot of fun to talk to! They went above and beyond to make the process smooth, even though I kept them late, and I picked up my brand new Kona the next morning. The entire thing was way more fun than any other car-buying experience Ive had.

Nick made my first time buying a great experience. he made the process quick & exciting. i definitely recommend this dealership.

I called in this morning looking for a cr-v. I was told by sammula that they still had it. Drove an hour to see and test drive, but once I got there I was told they sold the car an hour ago. Sat there eating her lunch and when I asked to see the car, she pointed out the window knowing there was no car. Do not recommend

My salesman Nick was truly awesome in my new car buying process. In and out in no time. Very professional and knowledgeable about the business.

While I had an initial bad experience and was treated poorly by a staff member, Jose. The manager, Bob called an made me feel heard. He was very respectful and helped me with my complaints. He also explained the costs in detail and took the time to make me feel supported. He also explained how my experience will be better next time. Therefore. I am changing my previous response and recommend this service center.

Great experience, once I found the used vehicle I liked Nick got the loan done Shaun in finance got the paperwork done and we were on the road.The people I dealt with are on point, also all of the other employees I encountered were professional, friendly and polite.If youre in the market for a new or used vehicle get yourself to Ourisman in Laurel, Maryland find Nick Cutlip and tell him Ottie sent you.

The best sells man on earth.A shout out to Nick very respectful,gets you everything you are looking for smooth process,serious about pleasing the customer.Thanks Nick!!

My salesmen Jordan was amazing salesman and gave us the price we needed. will come back for sure. also they dress fancy

I’m having issues with my trunk closing. My car is under warranty. I called the dealership and Hyundai and they told me it will take 30 days to fix it. Please stay away from Hyundai. Their promises are fake!!!!Bad customer service across. They don’t care about their customers. STAY AWAY FROM HYNDAI AND THIS DEALERSHIP!!!!

This dealer is shady. They add over $1000 to each deal for recon. A reputable dealer has this already in their price. Save yourself the time a go to a dealer without needless add ons to their prices.

Tge buying experience was great, and that is worth four and a half to five stars.. However having maintenance on the vehicle later was horrible. Both the website and in store are signs saying that most oil changes can be done within an hour. When I showed up to have only an oil change completed, I was told an hour and a half. she further said that if I opted not to get a car wash, it would usually be quicker. So I opted for no car wash. After an hour and a half, I had to walk up to the counter to ask for my vehicle. she told me she would look into it and get back to me. 10 minutes later, I had to go back to the counter to ask again about my car. At this point she motioned me to somebody else. This person advised me that my car was coming off the lift now, and that it be ready in just a minute. approximately 2 minutes later, the gentleman came out and handed me papers telling me to go pay for it, and he would bring the car around front. After paying out, I went outside to wait. Another 10 minutes went by. My total experience for a oil change only was nearly 2 hours. Thats just ridiculous. I even had a scheduled appointment time. There was also over $10 in miscellaneous fees, so it really wasnt worth 2 hours of my time. The total cost of an oil change ran $56 and 2 hours of my time.

I have to give credit where credit is do! My car died on me as I was preparing to go to work and I was panicked. I had to get it towed and all. I usually dont like taking my car to the dealer because Im not well-versed with cars and I feel like the dealership tries to get you with all this extra stuff you dont need. Anyway, this dealership was accommodating. I cross-referenced everything they said with a car technician in my family who works on a different make of cars. Everything the dealership told me was legit. When I needed a ride, they made it happen. This stellar customer service was given by Letrell. I dont know what his title is but he needs a raise. Because of his phenomenal work, I recommended this dealership to my mother who is now getting her car worked on for general maintenance. As Ive said, Im usually not a fan of dealerships but this has changed my perspective.....definitely worth my time and money! Thank you.

I recently purchased my second Hyundai vehicle from Nick Cutlip at Ourisman. Nick was also my salesman for my first Hyundai purchase. Nick is thorough, honest, and pleasant to work with. His customer service is first rate and I highly recommend him for your next vehicle purchase.

We were just looking at used cars and ended up with a new Hyundai Kona. Very nice SUV. Mr Cutlip made it easy and seamless. He gave me a fair value on my trade and took care of the Insurance, Tags, Registration, etc. Thank you Mr Cutlip for a very nice purchasing experience!

I just bought a Hyundai Elantra that I love. Nick was quick and ready on time for my appointment. He also helped me out not only by showing me all the cool features in the car, but also setting up my Apple Play! I wish I could remember the name of the gentleman who helped me with my extended warranty, he made what is normally a tedious interaction go smoothly, and was patient with my questions.

Leased a car from Bijan 2 months ago. It was my first time leasing a car and Bijan made the process very easy and hassle free. Had me in and out in no time and did a great job taking care of me.

Nick Cutlip at Ourisman Hyundai in Laurel helped me out so much! He made my first car buying experience so easy and smooth. He had so much going on but still made sure that I was taken care of. I can’t recommend Nick enough!

Appreciated the service advisors knowledge and helpfulness in working with me.

Okay, where do I start? Nick gets on my nerves,(just kidding) but one thing about Nick is his word is bond. Nick keeps it real and thats what I love about him. Nick is super cool and makes you feel so comfortable in the process of getting you in a new vehicle. I would recommend any and everyone to Nick. Ive purchased a pre-owned car in the past from Nick straight out of bankruptcy and decided to go back to get a truck 4 years later and boom 💥 I walked out with a brand new 2021 with payments I was comfortable with. Irina in finance was so wonderful and not pushy. Benjamin was super cool, but wait ✋ the GM came over and asked if he could treat me to lunch! I was super tired and hungry 😫 so yes Ill take you up on this offer GM. I dont think I would purchase a car from no other car dealership. Nick your my salesmen for life. If I could give 10 stars I would. What are you waiting for? GO SEE NICK. (TELL HIM AMANDA SENT YOU). YOU WONT BE DISAPPOINTED.

They gave us a great deal and they even stayed open after hours to serve us. Kevin was fantastic, he made sure everything ran smoothly. I couldnt ask for a better dealership experience,

This is my 5th car that I have bought at this Ourisman Hyundai dealership in Laurel. Everyone there has really gone out of their way to assist me and my family with the purchase of all our cars. They have grown to know us by names especially our salesman Bijan Karimi OMG!! he is the greatest person one would like to deal with and I would recommend him to everyone. He will treat you like royalty I promise you wont be disappointed.

As always, Nick Cutlip, Sales Professional makes buying a car at Ourisman Hyundai, Mazda, Mitsubishi, Nissan a great experience. A pleasure to work with Nick. He really takes the time to explain in detail the process of purchasing a car, with excellent communication skills, and a friendly relationship with his customers.

Wish I could give 0 stars. Irena in financing has been no help through this whole process. We live over two hours away and she’s ignored our calls and voicemails for 3 weeks so we had to drive over 2 hours just to get some things canceled. We walked in and she knew exactly what we were there for, so she has clearly been listening to the voicemails. We signed paperwork to cancel policies at her office over two months ago and have been calling about our $5000 refund to see what the status of that is. Come to find out she never submitted the paperwork (probably in hopes of us just forgetting about it so she gets her cut). Not to mention our car sales man hit on me multiple times in front of my husband and made us both uncomfortable. I’ll never be buying from here again and will forever warn friends and family against going here.

This is my second purchase from Nick Cutlip and Ourisman Hyundai and once again Im well pleased. Everyone was helpful and made the entire experience smooth and easy.

I can not believe that I drove 20 miles and experience the worst customer service I have ever seen.

I just wanna start by saying Nick is AMAZING & Yes Ive realized he has his own office but he needs a Bigger One!!!! I came in with my parents I needed a new car badly but I was hesitant thinking theres no way Im walking out of here with a new car and something that I actually like with decent payments But Nick listened and I received everything I wanted +++ LOL in my 21 Hyundai SonataAlso the rest of the team was excellent as well HIGHLY RECOMMENDED

I give them a 2stars because when I bought a brand new 2021 elantra in early May, I traded my jeep in and here it is going on my 2nd car payment for a car I dont have because they did not pay off the trade in yet. I shouldnt have to pay a car payment that was suppose to be paid off within 10-15 days. I have called and left numerous voice mails to Irena and to the manager of the building. Still have no response. From Hess or Irena

If I could give this establishment negative stars, I would. I took my car in for service last week on Wed. They were to complete routine maintenance and look it over for a specific problem due to a dash light on. One week and one thousand+ dollars later, the same pesky light remains on and the routine maintenance they FAILED to perform is still not completed!!!! When you arrive, the service manager is in his office observing a long line of customers waiting for assistance and the service associates dont know if they are coming or going....complete chaos. I will not purchase a car or committ to further car maintenance here. They rob you of time and money!!!! STAY AWAY!!!@@

(ZERO STARS) --- AVOID this Ourisman Hyundai dealership at all costs and do not ever do business here. Unfortunately, all of the stereotypes that one may have regarding the car buying process are true at this horrifying dealership. I will never recommend this car dealership to anyone because of my experience with Alan Youhanna, the MANAGER in the used car sales department. I hate to personally attack someone’s character on this review and call him or her out, but this man verbally harassed and screamed at me, the customer. It was totally unprofessional and it deserves to be called out so that his staff and other customers know that this man is a ticking time-bomb.I went to this dealership to purchase my leased vehicle at the end of the 3 year/36,000 mile lease. The residual value was much lower than the appraised value of the car, therefore I decided to purchase it at the residual value. This is where the MANAGER came into play, they were trying to charge me 6% SALES TAX on my leased vehicle. I was adamant that I had already paid sales taxes on the sale price of the car when I purchased the lease. This is thousands of dollars by the way. Alan the MANAGER came over to SCREAM at me and tell me that this is how it is, I owed tax on the price of the car (he also decided to add this SALES tax on top of the $500 doc fee, $495 inspection fee, and $295 tag and title fee), calling me, the customer, an IDIOT and verbally attacking me in front of all the other customers and staff.ALAN was WRONG! It was totally unacceptable for him to treat me (or anyone) this way (his staff included). What kind of business screams at their customer? I should have walked out the door then and there, and I would have if I had known that I didn’t have to buy the car from the same dealership in which I leased the vehicle… take notes people.As it turns out, one does not owe sales tax if they want to purchase their leased vehicle at the end of their lease. Alan was WRONG and should know this and not try to be deceitful! He eventually came over to let me know that he was ‘saving me money’ for not owing the sales tax, acting like he was doing me a ‘favor’. What a disgraceful, ignorant, and deceitful MANAGER. He was not saving me money, it is the LAW – you cannot charge sales tax twice if they already paid during the lease agreement! Formally educate and train your staff on how the LAW works, and teach them to respect their customers…When I finally got my vehicle, I immediately told them to rip off the Ourisman ADVERTISEMENT they put around the temporary tag license plate and any and everything that said ‘OURISMAN Hyundai’ on it. This is the most dishonest dealership I have ever dealt – and to top it off I felt I was going to get punched by one of their employees. My unbelievable experience at this dealership is a nightmare that will haunt me every time I drive on 198 past it. Yikes….. AVOID THIS Ourisman Hyundai in Laurel, go to Annapolis….

Im glad I responded to their flyer! My purchase experience from start to finish was awesome! Nick was my sales person and he will definitely take care of you. I found him to be a man of his word. Thank you to the Ourisman family in Laurel!

Ive now purchased 3 cars from this dealership and its keeping getting better and better. Cant wait to see what I buy next!

This was quite literally the most simple purchasing process for an auto mobile you will ever go through. Nick Cutlip Sr. is one of, if not THE best car salesman around the DMV area. His knowledge and expertise of the vehicles is unmatched, and his simplification of the auto buying process is incredible. He and his team were able to keep the buying process simple for me, WHILE putting me into the right car for my price level. I would absolutely suggest that if you are in the Market for a new car, you go see Nick. I dealt with multiple sales staff at multiple locations, none of them compare.

I DEFINITELY will NEVER go to ANY Oursman dealership after my HORRIBLE experience at the Oursman Mazda dealership in Laurel,MD. My salesman was EXCELLENT. Very professional and nice. The service and finance departments are beyond TERRIBLE. I had to wait about an hour to talk to someone in finance when buying my car. The manager from the sales department had to intervene on my behalf. I purchased my car on Memorial Day and I STILL don’t have my tags. When I called July 23rd to inquire about my tags I was told my tag request was NEVER processed.The service department is even worse, they are there to gauge you and NOT fix your car. I took one of my cars in to be serviced for FREE and they tried to charge me for repairs I DIDNT need. I should have went with Sheey Toyota or another dealership.The dealership looks very low class and not inviting. I DEFINITELY recommend going to a dealership that’s looks the part.

I would never buy a car from ourisiman of Bowie. I bought a car 9/2020 and notice something was wrong. The car now has been in the shop for 3 months and you never get anyone to call u back when you leave message. They are horrible .. Never buy anything or take your car their for service

UPDATE:After contacting them to get the correct paperwork for a title they asked me to FedEx the paperwork back to them for a Saturday delivery and I will get it done and return it to you on Saturday and enclose a check for the FedEx charges ($58). I did get the paper work 5 DAYS LATER and of course no check from these totally untruthful people. They just dont know how to tell the truth!!!!I purchased the car remotely and had it shipped to Florida. I was told it was in perfect shape, no scratches, dents or damage. They had inspected the car and with only 5100 miles I would expect it to be perfect. On arrival I immediately say the scratches on the bumper and after a month of requesting a response they continued to ignore me, why not they got my money and I was not a local. When I looked under the car I saw two holes and a bolt that got bent due to the impact. The car WAS NOT AS ADVERTISED!! Adding to the mess they did not fill out the title transfer correctly and I cant get a Florida Title. Its over a month now and still no resolution. They are ignoring the fact that either they were hiding the fact that there was damage to the car not disclosed or they did not in fact do an inspection as they said the always do. Buyer beware! I would like replacement panels and I would be fine but they dont even respond to my emails, calls and I will assume reviews too. Update - they said they are not replacing anything. I can only hope they sent me the paperwork for my title!!!

Nick did a great job he helped me through the process I traded in a 2019 Kona and got a 2021 Santa Fe the trade in process was hassle free and was easy literally everything was ready when I arrived!!

I second with the ugly reviews below mine. if youre a chump go here. Worst car buying experience ever from the sales staff to the pre-owned manager, to the finance manager, and lastly the titling department. Here are my issues:1) Like the previous complaint, they lower their internet price to entice you to call and when you call they just tell you to come in. And once youre in they wont negotiate whatsoever and youll just get yelled at for trying to get a good deal. Alan the pre-owned sales manager promised me coolant flush and they couldnt deliver because I bought a European Car. fine, they shouldve given me $200 so I could get the coolant flush done at BMW because they gave me their word they wouldve done it.2) This dealership had me drive with tires at 3mm thread marginally passing and didnt put temporary tags on my car because they screws didnt fit. I had to drive 40 mins to my local mini of alexandria to have screw sizes that fit. I had to drive off with no tags hanging. When Mini of Alexandria inspected my care. Ourisman Hyundai replaced rear rotars and brakes but didnt do front which were corroded and wouldve failed safety inspection in VA. luckily it was covered by mini warranty and wouldve been a $1200 job that mini of Alexandria went above and beyond to help me with.3) Anytime I had a question or an issue there was a lot of passing on to other people from the sales staff, pre-owned manager, finance manager, Manager. No one took the time to help or be accountable for anything.No one here seems to understand the value of customer service, repeat business, or future business. the only thing positive I have to say about this place is I got a good deal for a decent car. Stay away form here unless they offer you a deal you cant refuse but be warned that they will treat you like garbage, not honor their word, and your car will have have issues you will need to fix right away.

This dealership is highly recommended! From the first email I sent to them, Alejandra and Chris were so attentive to every single question. They gave me and my wife an amazing car buying experience, and got us the best deal for a new 2021 Tuscon Ultimate!

The best car buying experience in my life! Nick Cutlip is a man of his word and I will forever refer him to anyone that is buying a car. The entire car buying experience from test drive to leaving with my vehicle was 1 and 1/2 hours!I love this place!

This was our second purchase from Ourisman Hyundai in Laurel. We are still driving our car from the first purchase over 10 years ago, but wanted a new vehicle. Much like our first experience, this recent purchase was fantastic. On an extremely hot day, Tiffney Brown, our sales associate, pulled up our test-drive vehicle already pre-airconditioned. She was quick to offer bottled water and saw to our comfort during the visit. Tiffney thoroughly went over the vehicle features and answered all of our questions. The management team was also very personable and easy-going. We are enjoying our new vehicle. Based off of our past experience, we expect to for many years to come.

Avoid this dealership at all costs. They have unethical business practices. They tried to over charge me $10,000 over MSRP on a palisade calligraphy. I will take my business elsewhere.

I bought my 2021 Hyundai Accent Limited from Nick Cutlip. This guy is awesome! This is the 2nd car I purchased from him and the entire transaction was as smooth as can be. I highly recommend Ourisman Hyundai and especially recommend Nick. He will definitely take care of you.

Good buying experience-- our salesman Bijan is helpful and respectful and I really feel like they worked to get me the best deal possible. They do try to sell add-ons but I would not characterize it as high pressure-- politely declining works well.

Yesterday after being lie to by countless dealerships. I called Mr.Bobby White about his prices and he did not disappoint. He was very helpful and thoughtful and got me in a new 2021 Hyundai Elantra. Great team and very thoughtful people I would highly recommend you to come to this place and buy a car.

Very helpful and supportive. Love to Ms. Alexandra who helped me get my first car. Thank you all.

I went car shopping with my son to Ourisman Hyundai of Laural. It was my son’s first new car buying experience and Nathan our salesman took excellent care. From setting up the test drives to helping with vehicle comparisons. Nathan took the time to make my sons first new purchase fun and exciting. I can’t say enough about how great we were treated and how friendly the staff was.

I think a good customer seevice, telephone etiqutte, and manners training would be a good place to start.....they are some very irritating people to dral with....look i am not ine to say go or dont go but if you do go just be prepared to be upset.....its a shame that they expect to be paid....well ourisman om sorry but i cant pay you to be rude to me....im your customer i pay you to be a customer and sometimes that require you to explain to me in full about my money....i do not care if you did not or are not have a good day before me.....it is not my job to consider your feelings although i should it is not a requirement as you do not pay me to be serviced...i do pay for services though and i expect each and everytime you taking it you doing it with respect.....hyundai need to put better people in place to represent their name cause this one messed up dealership

I bought a 2020 Hyundai Sonata SEL from Nick Cutlip in May and I couldnt be happier! He was incredibly helpful and before I left the lot he noticed an issue in the cars paint and made sure to make arrangements with me in order to get it repaired quickly. All in all, my experience buying this car and the customer service from Nick was fantastic. I would definitely recommend going to him if youre looking at buying a new car.

Me and my fiancee just bought a 2020 Nissan Kicks and we love it

I purchased a Hyundai Tuscan from Ourisman in 2014. The process was very quick and stress free thanks to Nick. This year, I decided to finally get a car that had all the gadgets and gismos. I called Nick and explained everything I was looking for. Within hours he said he had the perfect car for me, a 2020 Santa Fe SEL 2.0T. When I arrived the car was ready for a test drive and running. The process was very easy and it was exactly what I wanted. Everyone was very helpful and they truly care about giving you the best deal you can find. They made my first car buying experience amazing. I would highly recommend this place for anyone looking to buy a car. I will be going here for many more year!

Car buying experience was excellent! Nathan was my salesperson. He walked me through the features and benefits of each car I was interested in and made the process smooth and painless. Not your average pushy salesperson. Nathan ensured that I was getting the right car for my budget goal and with articulate wisdom, he worked out a great deal with my trade in and got me into a brand new 2021 Kona with my absolute satisfaction. I’m very pleased to have joined the Hyundai family!

If I could give this place a zero, I would. Though Mike Robinson was nice enough, the whole process turned into a fiasco. I traded in my 2016 Hyundai Accent and they told me they would send a payoff check to my previous lender....1.5 months later, they still havent paid it off. Reached out to Mike Robinson and was told that it would be sent overnight..my previous lender still has not received it. Called Ourisman Hyundai today (5/10) and I am still waiting on hold to speak to someone to fix this problem. Also, I was told several times that the Sales Manager would reach out personally and yet again, I never received a single phone call. Someone needs to contact me ASAP to fix this mess.

Amazing place to go, and I highly recommend it. It was my first time buying a car, and my salesman was a HUGE help and made the process extremely easy. I would’ve expected a more complicated process, but he took care of all the work for me. Ask if you can have Nick Cutlip to help you out, I promise you won’t regret it.