I would like to take a moment to acknowledge the amazing staff at Ourisman Honda of Laurel. Ramon and Tyrone were easy to work with and instrumental in structuring my financing. Their no hassle approach was genuine and trustworthy. Tiffany Lipscomb did a phenomenal job as my sales representative. She answered questions, coordinated transportation for my arrival at the airport, and ensured I was completely satisfied with the entire experience from start to finish. I highly recommend Ourisman Honda of Laurel for your next car purchase or lease.

My husband was looking for a specific Honda Accord, so we stopped in to Ourisman. Tiffany not only greeted us within a smile, she went above and beyond to make our experience exceptional. She was friendly, understanding and LISTENED to what we were looking for. If you go to Ourisman Laurel definitely ask for Tiffany!! She is hands down the best sales consultant at that location.

Mike Hicks was an excellent salesman. He explained everything clearly and was able to help get me the deal I wanted and was out the door in a reasonable time.Go see Mike for a smooth transaction.

If you’re ever in the area and are in need of a car I would definitely recommend Ourisman Honda of Laurel. In particular I would highly advise you to ask for Tiffany I mean what is there not to say about her from the start she was very welcoming, friendly, and professional always had a smile on her face. I knew exactly what I wanted walking into there and Tiffany made sure I got what I wanted she was very knowledgeable about the vehicle as well as it’s features and specs in which made my decision more easier in picking a car and once I made the decision on a vehicle Tiffany and her great staff did everything possible to make sure I drove off the lot in the car I wanted. Honestly I will most definitely be back again and will recommend anybody to stop by if you’re in need of a vehicle Tiffany went way beyond her job then she needed to and more than I could even imagine it just shows how great of customer service she provides I’m forever grateful for that please guys don’t hesitate to reach out to her for any questions or inquiries about a vehicle.

Our experience at Ourisman Honda was awesome, thanks mainly to TIFFANY!!! She is amazing, and made me and my family very comfortable from start to finish. I went in to check out a used vehicle, and Tiffany greeted me with a huge smile at the door - she was extremely helpful and attentive! She is very knowledgeable about the vehicles and buying process, and explained everything so well. It was immediately clear that she is kind, patient and professional and I felt like she really listened and had our best interests at heart! While driving the used car around the lot on the second visit with my wife, we stumbled upon a new Honda we liked even better, and that’s the vehicle we ended up purchasing (we LOVE it!)Tiffany helped us get top dollar for our trade, and Leroy was awesome with the financing - also really helpful, knowledgeable and great to work with. Tiffany was great with our teenage daughter, who really didn’t want to be there. Ironically, when we went to leave the dealership, our other vehicle died in the parking lot, and we had to get it towed away! Tiffany was so compassionate and helpful, and called several times to make sure everything was OK. She helped make a stressful situation better, and we are grateful for her kindness. THANK YOU!!!

Donny Edwards is awesome! I highly recommend purchasing a car from him. The staff was all very friendly and helpful in getting me into the car I wanted - a new Honda Accord. Donny stayed with me until after closing to ensure that I had everything I needed before leaving. If I need a new car in the future I will definitely be back to Ourisman Honda of Laurel. Thank you Donny!

Looking for a car this is the place to be. ASK FOR TIFFANY!!!! She greeted me at the door with a smile, she was extremely nice, patient with me, professional and went above and beyond to make my experience exceptional. She was friendly and understanding to what I wanted just because they didn’t have what I wanted she wasn’t just trying to put me anything just to make a sale. Matter of fact she even called me the next day for a follow up to just touch bases on if I found anything and that she’s gonna keep an open eye on what cars the dealer have coming in to see if I would be interested in any. So if your looking for a honest, nice sales women ask for TIFFANY!!!!

Donny was a huge help in the trade in process. Very personable and helpful. Appreciate you sir! Also - Tyrone was great in finance!

The guy in the front desk (i don’t remember his name, had gray hair but Didn’t look old ) gave me great customer service. I had just arrived at the time he was about to clock out but he saw I needed help and made sure i was taken care of. In the end he left me with Marvin who was cool too.I appreciate that kind of sacrifice for the sake of the customer.

I had been looking for a used Audi Q3 and found several at this dealer. I was contacted by Tiffany immediately. She was friendly and helpful over the phone. I stopped that same night and test drove the car on the lot. Bought the car the next day. I would NOT have done any of this without Tiffanys help. She is friendly, energetic, and makes you feel like family. I only wish her the best. So, if you stop in to just browse or shop, ask for Tiffany.

Mr. Michael Hicks was such a pleasure to work with. He made purchasing my first car such a great experience! He is so friendly and easy to talk to. He even had me ring the bell to celebrate my first purchase and I was just beaming with excitement!!

Let’s get something straight: No one likes to go to the car-dealer; but just like wanting a great smile and hating the trip to the dentist--getting a great car sometimes requires going to, I hate to say it, but, yes, the dealer.I have been to pain-free dentists and love the benefit of beautiful teeth without the discomfort. If a dentist advertises that he or she is pain-free, it’s pretty straight forward. It gets more complicated with car-dealers— THEY ALL advertise as pain-free.Ourisman Honda was truly different; they made the car buying experience as easy as it could be. The pressure game, and stress inducers intended to get you to that much sought after “yes” were nonexistent. Instead, the “yes” came not because of the shenanigans of the shady salesman, but because of a fair deal.Our sales representative, Donny, helped my wife and I trade in our old CR-V for a new one. We came into the dealership with the intent of only getting an oil change—I had toyed with the idea of trading into a new car and I wanted a to know how much that would cost us, so I asked Donny while I was there. The original number was out of our range, but he worked to get us to a place that made sense…and just like that—our oil change turned into a new car.Donny made my wife and I (and my budget) feel great about our rather spontaneous purchase, and I would whole-heartedly recommend him as a sales rep to seek out at Ourisman if you are in the market for a new car. Thanks again, Donny.I am glad that I take good care of my teeth, because I was smiling so much as I drove away in my new 2021 CR-V.

Tiffany Lipscomb provided outstanding customer service. If there was an option to give 10/5…she would deserve it. Thorough, efficient, personable and detail oriented all come to mind. Indeed a wonderful company representative. Warm Regards, A Happy New Car Owner!

The battery in my car was dying. I went in to have it checked, to confirm it was dying. I arrived at 5 PM. They took care of the battery and took care of a couple of other service issues I had. Everything was done and I was out the door before they closed at 7. It was excellent service that fit into my schedule.

Quick and fast. People are nice. Definitely a bit pricey but most dealerships are. I have a new Honda car though so the work is pretty much guaranteed

I recently bought a vehicle with the help of Tiffany Lipscomb, Certified Sales Consultant.There is always Stress when buying a new vehicle, but Ms Lipscomb put me at ease quickly by being honest and kind. She was very knowledgeable about all aspects of the vehicle which allowed me to put my trust in her that she was doing her best for me.I also felt I could ask her any question about the vehicle & she would know the answer & be able to clarify things that might seem complicated to me.I would definitely recommend her to anyone I know looking for a vehicle!!

Wonderful team here! I highly recommend visiting Laurel Honda to purchase your next car. They truly care about getting you into the best vehicle within your price range. Even after you purchase your car they follow up with you consistently to make sure you are satisfied. Ask for Carlos!

My experience was a really good one. Paul So was the service representative whom I interacted with. From the moment I drove into the garage, he was super polite and professional. Mr. So took the time to explain all of the items that were wrong with my vehicle and the repairs needed to be made. Mr. So made my first experience at Ourisman Honda of Laurel a pleasant time.

This was my last post when I had service here and I still feel the same way. I really like Chris as my service person and they don’t waste anytime getting your car serviced!Chris was awesome! Very professional and attentive! I had to change my appointments a couple times because of my work/school/orthodontist appointments. He was all over the situation. Very accommodating and in tune with my schedule!I have never owned a car and was so committed to using the dealership for all my needs in the past but this type of service and partnership has won me over! Of course the cost is a little more but he has made it worth it!Thanks Chris, for a job better than “well done”!I have referred my sister to Jim who was amazing when he sold me the car and I’ll definitely return to him again as well! I never understood why my parents had one dealership and one salesman they always purchased their cars from until now. Your team not only made me loyal to the salesperson but to the dealership as well!

I appreciate the quick accurate diagnoses of the problem I was having with my vehicle. The gentleman I dealt with gave me the information I needed quickly and accurately and to my satisfaction. I also appreciate their shuttle service. I look forward to using them for future service and repair work.

This is our second time purchasing a vehicle and I cannot believe how wonderful the experience was! As soon as my husband and I walked through the door we were instantly greeted with a big big smile and got assistance right away. Aisha, Terrell, Chris, and Bobby made me feel comfortable with my purchase. Ash was hilarious and a joy (weird to say because that’s who you hand your money too, lol). I will continue to purchase from this dealership for as long as these individuals work there.

Marvin provided great service! All the issues were presented and discussed clearly. Service was prompt and very professional! Very satisfied and I highly recommend this service center. Thanks

We were traveling from Northeast and maintenance indicator showed up for oil change and tire rotations. I had walked in for these maintenance. Service folks were very courteous and took the car in and completed the maintenance. Took a little longer but being walk in that was expected. Excellent service and very responsive folks. I should they were wah better than the service folks in our town in northeast. Awesome folks. Would recommend this place for anyone with Honda car.

Each and everytime we go to this dealership to service both Accords, the service team goes above and beyond the minute we walk through the door. Excellent customer service and excellent service done on our cars. Thanks as always guys!

These days it is difficult to find people who are willing to provide great customer service. I found a rare gem in Ourisman Honda in Laurel. Joe and Mike were great. The best was Tiffany who immediately made me feel like family and not a burden. She patiently indulged all my wants and needs and answered all my questions. Thank you all for a wonderful easy car buying experience.

Special thank you to Adrian Garcia at Honda Service! Great Customer Service!Adrian is professional, friendly, actively listened to us about our car issues and kept his word on updating us on part progress, he called us when the V- MOD Part for our vehicle on back ordered from overseas came in. Adrians above & beyond customer service to contacting us amongst a few unsuccessful attempts is appreciated! Best part our car service was completed within a couple of hours !Our car is now excellent !I highly recommend Adrian at Ourisman Honda of Laurel!

I cannot express enough how amazingly wonderful my experience was at Ourisman Honda of Laurel. From the moment I received a phone call to schedule a time to come in to the moment I drove off the lot with my 2021 CR-V. Donny is amazing and knowledgeable and this is who you want to guide you into buying your vehicle. And I cannot forget about Chris the Sales Manager. Thank you sir for all of your guidance and help you truly are the BEST! Please if you are looking go see Donny and I promise you won’t be disappointed.

Donny was a terrific salesman who provided all of the requested pricing and details needed to make this a pleasurable transaction. He was knowledgeable and did not BS us in anyway. Tyrone was very helpful on the financing end with making sure all of the financing terms were accurate and all of the adequate warranties were applied. Thanks for a professional and comfortable visit and I will be doing business at this dealership again!

Took my car here for and oil change and service and the staff was wonderful and very helpful. Marvin especially delivered excellent customer service and my car is running great. Very pleased with the work done.

I dont think Ive ever written a negative review before, but was disappointed at many aspects. First, after keeping us waiting for a while after an appointment was previously scheduled, the salesperson gives us paperwork to sign with many extra fees they tried to stick in as part of the price. This included an inspection fee for over $2,000 and another fee of over $1,000 for IKON connect, which my wife and I didnt want, but salesperson actually insisted with a straight face that since they already put it in, it couldnt be removed (though they ended up removing it about 15 minutes later). We refused to pay most of these fees and was ready to walk out and the salesperson ended up going back and forth to her manager 4 different times to fight for us until the price became more reasonable. Once we came to an agreement, they told us the inspection expired, so we couldnt get the car that night and would have to wait until one was done the next day (To their credit, they at least had someone drive it out to us, which is why Im giving 2 stars and not one). Then as we were waiting a long time for the finance people to be ready, the salesperson told us I told you not to take so long going back and forth on the price because it would take a long time afterward. Theres more I can say, but Ill just stick with that.

I came to Ourisman to have them repair my car after someone hit me.They did it fast, very well, were exceptionally professional, and overall just a great experience.I don’t have anything bad to say about them at all. A+++

I used to go to a different dealer for all the services. Most of the service staff and manager of that dealership moved to Ourisman Honda so I follow them here! They are true professional, caring people that go extra mile to make you happy with your experience at their dealership. Bill( manager) and Muhammad ( service technician) are just a few to name of this professional group. I won’t go anywhere else for my car services! Keep up the good work guys.

Rob in VW service department is Awesome! He always makes sure I get exactly what I need for my vehicle. Rob keeps me informed about recalls, and reminds me of all services that are due or coming up. Hes always professional and takes time to make sure I understand what service was performed.

Wonderful car buying experience. Michael hicks was absolutely amazing and I’m seas so lucky that he was the sales associate helping me. He made sure I got the vehicle I wanted and was so caring throughout the whole experience. Joe Rasulzad helped me with my financing. He worked so hard to get the me the payment I needed. These 2 gentlemen treated me like family and I am so glad I choose to purchase my vehicle from this location!

I always receive excellent customer service when I bring in my vehicle for any needed maintenance or repairs. They do quality work and clearly care about their customers. I highly recommend them!

The service speaks here speaks for itself. Came in with some lights on the dash of my Crv, had the problem diagnosed and fixed, the same day, no appointment necessary. Best decision ever.

I came here without an appointment because my fuel cap check suddenly came up when I was getting off work. I also had my belt checked due to a recall on my Honda HRV and they were able to check my car within 2 hours!! Im really impressed with the speed and customer service here!

My experienced was excellent with Donny Edwards, one of the salesman at Ourisman Honda Laurel, he makes sure all his clients will taking care of…. I recommend him, if your looking to buy a new or used car, Donny is a great salesperson. Also Walter is the best person that help me, able to answer all my questions thorough, and easy to work with and no hassle.

Great customer service. I was assisted by Marvin in the service department this time and he communicated very well and made sure that I knew what was going on every step of the way. You can tell that they care about their customers and the quality of service they provide.

I am going to start by saying I had the most wonderful and helpful salesperson, Jimmie. He was such a gentleman and was working hard throughout my car buying process to make whatever he could easier for me. He was very transparent and got me a good deal on my 2021 Honda Accord EX-L even in todays market with the shortages. Thanks, Jim! I would definitely work with him again, in fact my dad wants to buy a car from him in the future but for that Jim might have to move to another Honda dealer that has a better finance department. As good as Jim was, the finance department was just as worse. Actually, far worse. Brian Blackmon, who was my finance person, was God awful. Definitely dont know who would put him as a business manager because this man doesnt even know how to speak to someone without a bad attitude. When I was in there, he barely spoke a word, was zooming through all my paperwork assuming I wouldnt want to read about an investment Im making, and just plain arrogance. I didnt even bother to thank him because he did not deserve appreciation for doing his JOB. Awful, just awful. One thing this Honda dealer might want to consider is changing their finance department workers because that would be the reason I would not recommend or return for another vehicle.

First time car buyer here. Mr. Michael Hicks took the time to work with us and was honestly nothing short of amazing! From being able to accommodate us arriving a few hours earlier than expected, to breaking the ice with conversation and finding common ground, and working diligently to make sure that I was able to get the car that’s been the apple of my eye. By the end of the encounter he truly felt like family and we knew that we made the right decision & had the perfect person to help me with my first car. The gentleman in finance was also super amazing! His name escapes me, but he’s the young man with a beard and slimmer built. He took the time to walk my parents and I through everything & even offered some great financial advice & tips when it came down to budgeting and payments so that things wouldn’t seem so overwhelming with this being my first big purchase. This experience was super easy, the staff was sooo hospitable, and I will be sure to recommend this dealership to others in the future.Thank you all!

This was my first experience with service at Ourisman Honda - the 7500 mile checkup on the Civic Hatchback I bought at Ourisman earlier this year.The oil change was free; I added new windshield wipers and tire rotation. The service was performed quickly and at a very reasonable cost. No problems. Service Manager Marvin answered my questions and kept me posted. This was a very positive experience.

We recently worked with Tiffany Lipscomb on the return - and then new -lease of two Hondas. We had leased the former original cars from Ourisman Honda three years ago and had a good experience so we decided to return. Tiffany was especially helpful, and provided excellent customer service and follow-up. We got a very fair deal, and were very satisfied.

They were extremely professional and polite. Went above and beyond what I expected of them. Had my CRV fixed and running ahead of schedule. Gave us a military discount as well. We’ll definitely choose Ourisman Honda of Laurel in the future!

Service was fast and excellent. I got a tire rotation and I got an alert on my car that my tire pressure was low about a half hour after I drove away from the lot. Unfortunately it was a Saturday and they were closed Sunday. I didn’t have this issue before coming there. Can I have this checked please?

Took my car in on Wednesday, October 6th and explained to Robert what my issue was with the vibration at higher speeds. He made his recommendation as what I needed to do and what a huge improvement. I really appreciated his advise and now my car drives so much better!

I have never bought a car from them but we have gone a few times to test drive cars we later decided not to buy. Each time we go we have an excellent experience. They allowed us time to just walk around the parking lot without pressure. The employees are all friendly and they arent too fussy about where you go for your test drive. I personally appreciate that no salesman has ever gone with us in the back seat! Even before Covid. Especially now it was nice to just test drive without a stranger in the car. Ask for Terrell. He is great and very helpful. We are still considering the car we drove yesterday.

I found a 2018 Honda Accord online and instantly loved it. I called early that morning and spoke with Tiffany Lipscomb, she was absolutely amazing. It’s been a week since I purchased my car and she still checks on me periodically. The next time your looking to purchase a vehicle make sure you ask for Tiffany.

It was simple to schedule my appointment online. I havent had a bad experience here, but this time was much better than usual. I dropped my car off the night before my appointment, and they serviced my car that night! I got a call maybe 1.5 hours later saying my car was ready and my appointment was even until the next morning. I was able to leave my vehicle there overnight, and in the morning I got a reminder call that my car was ready 30 minutes prior to when my appointment was supposed to start.The staff was friendly and very efficient.

I found the car I liked online at Cargrue listed by Ourisman Honda of Laurel.After requesting information from the dealership I was immediately contacted by the sales manager her name was Cynthia. She ensured to earn my business and introduced me to one of her sales representative her name was Tiffany.She contact me and introduced herself and provided me a great experience to visit and test drive the car, she made me feel special I was pleased with her communication skills and amazed with her professionalism I believe she a great asset to the company, even she made a video of the car I was interested and sent it me I was sold at the point, next day I went and purchased the vehicle she made it so easy process and pleasant experience, I can tell if I need another car or referral a family or friend I will send them to her at Ourisman Honda.I am kind of a person, who values customer service and people not only to sell you the product, but to care and make sure that you are happy with your purchase. Which I did have that experience with her and the finance manager.

Marvin was great! I was approached immediately when I arrived. He was friendly and communicated each day that they had my SUV. He took great care to resolve all of the issues and provided a loaner right away after knowing it would take a few days. I will be a customer for life at this service dept.

I want to thank Tiffany for an amazing experience. She helped me from start to finish in getting a new suv. I appreciate everything she’s done for me and I recommend that if you’re looking for a vehicle contact Tiffany. You will have a wonderful experience.

Donny Edwards at Ourisman Honda of Laurel Dealership was GREAT at helping me find the perfect vehicle i was looking for, he was straight forward with everything, he’s on your side when helping you get the vehicle you want, helps you get the best deals there is possible. I’d recommend him to anyone if you’re thinking about getting a vehicle for yourself.

Maintaining my car is easy here. They only did what I asked them to do and worked around my budget with absolutely no pressure. There was frequent communication and I was told a shuttle was available if I wanted to go get lunch.

Greeted promptly and courteously by team member Paul. Wrote up what I wanted done to my car in a very timely manner. Showed me where free coffee/hot drinks were located and showed me where waiting room was located. Work on vehicle was completed in a timely manner. The service manager, Bill, and Paul walked me out to my car and showed/inspected competed work. Will definitely be using this dealerships service department again in the future.

We got there right before closing. Tiffany greeted us with a smile. She was very nice and explained everything in detail. She was honest and worked very hard to meet our needs of a vehicle. I would recommend her to any one looking for a car.

Had a great experience purchasing a 2021 Honda Pilot. Donny (Sales) and Laura (Finance) were excellent to work with. Friendly, professional, and gave us a fair price for an excellent vehicle in this crazy market. Really pleased with the level of service they provided. If youre in the market for a Honda, give them a call!

We worked with Donny today and he was the best! He got us into an even better car than we thought we could afford, and we left giddy as kids. Great team, great guy. HIGHLY recommend!!!

First, I was told I had light bulbs that were not working so I was sold a $35 halogen bulb to replace my passenger side fog light. The Parts Rep told the Honda Service Rep the bulb needed to be installed by the Labor Dept because it required going under the car bumper but he tried installing it anyway. After he saw he couldnt, he told me to go to some company called Collision Auto to have it installed because the labor cost would be cheaper than yours. I asked if the $35 included labor and was told no. I dont feel comfortable having it installed somewhere else because the bulb is very sensitive and cannot be touched/contaminated with fingers or it will not work so if I go to Collision Auto and they install the bulb and its not working, they may not assume responsibility for damage to the bulb because it was purchased/handled by your company. Then, if I return to your company, I run the risk of you saying THEY contaminated it.Second, I was sold another bulb for $11 to replace the interior ceiling light on the passenger side (the one located by the rear view mirror). The Sales Rep installed it and said the light still doesnt work. I asked, Could it be the replacement bulb is faulty? He said no it had to be something else and didnt attempt to try another bulb. My issue is if the driver side interior ceiling light is working, why wouldnt the left side not work with a new bulb? How does he know the replacement bulb he installed is not faulty if he doesnt even try another bulb?Bottom line, I spent $46 on bulbs and didnt get either issue resolved. At this point, these bulbs may be useless to me. The Sales Rep said he didnt touch the fog light bulb but I dont really know if he did or not. Also, when the $35 fog light bulb was sold to me, why wasnt I informed it would be an additional cost to install it?The visit could have been better if 1. I had been informed there was an additional cost to install the fog light bulb BEFORE I purchased it, 2. The Sales Rep had listened to the Parts Rep and sent my car to the Labor Dept to have the bulb installed instead of referring me to another company, and 3. The Sales Rep had tried replacing the interior ceiling light with another bulb to ensure the problem wasnt with the bulb.

Made an appointment and it (the Honda appointment) was followed up with reminders via text and phone calls. Nice touch. I arrived 10 minutes earlier than the 1pm appointed time. My vehicle was taken on time and I chose to wait. The desk representative said it would “probably” take an hour and a half to 2 hours for the oil change and tire rotation. After counting all the passersby, reading magazines and scrolling through my phone, a little over an hour and a half passed. I decided to go outside and look for my vehicle which I found parked in the “ready to go” space. I quickly got peeved because no one alerted me that the car was ready at which the serviceman quickly let me know that the keys on the counter must be mine. He explained briefly what was done and offered extras to be done totaling a few hundred dollars. I declined. I also overheard a customer mention getting his car washed. After spending almost 2 hours there, who knows how long a car wash would take? I took keys and left - not totally satisfied butt miffed at having to stay so long and not have all amenities in regard to Ourisman services .

I went for my B1 service on my Civic. Mohammed was great to work with. I was in and out quickly and only need some wiper blades

We had a great experience purchasing our 2022 Honda Odyssey at Ourisman Honda! Donny was our sales associate and he was very patient and knowledgeable and helped us get the car we wanted at a price we were comfortable with! The whole team was very friendly and professional including Bobby and Tyrone. We are very happy with our purchase!

Everything was all good.Very kind people and great service but I was wait there Over 2 hours for finished my service.I would like get rental car if I have big service next time.Thank you all

Great Experience. Mohammed I believe was his name was very nice. Great customer service by him.

I purchased my Civic Type R from Ourisman. The service was exceptional. George Mcgill was very helpful along with Chris. They worked very hard to reach a deal that worked for me. I highly recommend Ourisman Honda for any and all of your vehicle needs.

This was my first time here. I needed to get an oil change and also needed rotation of my tires. Everyone was pleasant and professional. I did not feel pressured in any way and explanations were clear and concise. There was also a personal call after my service to check for questions or concerns. I was very impressed and will definitely return for all of my car needs. Highly recommend!

When I arrived at the dealership they didn’t greet me they just asked for the keys and asked me what’s the problem what a lack of professionalism. When I was seated in the waiting room the guy who took my keys didn’t even tell me an estimate of my time with them today by the way ( this was an unscheduled appointment). Throughout the appointment I noticed loud obnoxious laughter coming from the front desk. An hour later I asked the same person I gave my keys about the status of my car and he said “I don’t have an update”. They continued laughing after i left but eventually towards the end of my stay with them they provided me with the information I needed from hours ago. Thank you and be careful who you pick to work on your car. P.S. they have broken a accessory in my car before and left it there for me to find out.

I can’t think Chris, in the service department enough for all his help. I had impeccable customer service from the very first phone call. He went above and beyond with helping me get my Honda pilot repaired in a timely matter. I have never been offered to rent a loaner vehicle before from any other Honda dealers in the area that I have been to for service. I was able toRent a Honda odyssey, which my family and I immediately fell in love with. Thanks to our amazing experience, I will certainly be back To purchase one very soon

Great experience. Caring and on time service. I will be back again, not for collision but for routine service

Paul my service technician was very helpful and explained all that was included in the service reminder for my car. The repairs were done quickly and to my satisfaction. The car looked lovely after it was vacuumed and washed. Thank you so much Ourisman Honda.

First time I had any work done on my 2021 Honda Passport. Got an oil change and tire rotation and all went well. Was met with a smile and all encounters were professional. Took less than an hour for my service. Now if I would have gotten the promised car wash this visit would be considered perfect.

I stop by Honda dealer in order to ask for a recall repair. It was walk-in and The advisor Marvin, was really helpful and nice. He was really quick to adresse my issue. I went with my 2 kids and there were even kids area to play. At one point my kids ask for a cookie and it was in my car. They even bring the car back so that I can give the cookies. I felt like home. Everything was completed so quickly which really surprised me. They even offered me a discount for my other services that I need to get it done. I really suggest this place.

Jesus was communicative, pleasant, and answered all my questions. The dealership did a fine job.

Donny and Brian were an excellent help when selling me my brand new car. They were nothing but polite and helpful every step of the way. I recommend coming to the Ourisman in laurel!

The service here is amazing! My serviceman Marvin was caring and professional. With my super busy schedule I was able to get dropped off at Walmart and was picked back up. When I returned to the dealer my vehicle was ready. I’m extremely happy with Laurel Honda and will be back. See ya in 3,000 miles ❤️

I had a recall on my two front airbags. Scheduled the appointment and brought my car in. The car was ready in less then one hour. Impressive!

I made appointment for 8 this morning but front desk person helped person arrive ahead me who just show up without appointment. What is the point making appointment if serve as come. I waited at desk but no one say anything if they will get back to me or not. Finally i have say something to get an attention. Kevin was great who actually helped me.

I’ve been to a lot of dealerships and this one of my best experiences yet. Lamont was great to work with and extremely knowledgable.My only complaint was the long wait.

Thank you to Tiffany & Terrell for all their hard work! From the kindness down to the last minute of securing our loan, they were nothing but amazing! Thank for helping us get into our new family car! Definitely recommend coming to Ourisman Honda over anyone!

I visited this dealership on 10/7 after my mechanic referred me to Tiffany. When I called in the morning of the 7th to speak to her, I spoke to who I believe was the sales manager and he said that Tiffany was off that day. Although I had no intention of buying a vehicle unless Tiffany was there, I figured Id at least drop by to see the cars on the lot.However, within 5 minutes of hanging up, Tiffany called back and said that she was indeed working that day. How did the sales manager not know what day their own employee was working? Tiffany stated she was scheduled to work that day which leads me to believe there is some preferential treatment towards certain sales people (or worse, an unhealthy dose of cynicism towards others). Anyone who is a referral like myself, please make sure you actually get to work with your sales person because they appear to have no qualms with snubbing their own sales staff out of potential commission.Even though I didnt walk away with a vehicle that day, I still thoroughly enjoyed how responsive, understanding and knowledgeable Tiffany was when working with her. All 5 stars of this review go straight to her and I would highly recommend her to anyone looking at purchasing a new or used vehicle.

Purchased a new car with George on Monday and the process was swift and painless! He was very attentive and stuck with me from start to finish. This is by far the best experience I’ve had buying a car. I was in and out fairly quickly compared to my experiences at other dealers. I would highly recommend George to anyone I know looking for a car!

Came here to get my new Honda CR-V serviced. Hands down 5 star on the first impression! Had Marvin, great guy, confident, knows what he’s doing, gets you in and out. The atmosphere of this place was very much akin to a well oiled machine. Customers are a priority for these guys! I know I’ll be coming here for the foreseeable future ;)

I had a great experience with my car purchase on 7/29/21. I was quoted a price based off what I saw online and that price was honored by Bobby, the GSM. He was very helpful, honest, and upfront (there was no hidden agenda). I drove quite a distance from VA to MD in order to get this deal, which was the best that I could find. My salesman was Donny, who was also wonderful to work with. Donny took the time to go through all of the bells and whistles my Hatchback had to offer and explained how things worked. In additional n, he ended up staying late past his time to get off to see my deal through from start to finish despite my late arrival due to excessive traffic. If you are in the market for a Honda - I definitely recommend this place!

Purchased a New Passport from Honda Laurel. Great Experience.. Easy to schedule appt for my first oil change, the tech checked me in and answered all of my questions. Easy process. Thank you

The entire staff was very helpful and friendly. Mohammed was very good. Even gave me a loaner car, while my car was being serviced.

Using Ourisman was my first dealer experience and I was incredibly nervous. They made the process comfortable and easy to understand. I was very pleased with my time there.

Thanks to a wonderful gentleman in the service department who overheard my stress about the rental car that in fact was NEVER booked for me (after I asked multiple times with the scheduler last week to make sure it was set up with the Ourisman rate), what was turning into a hassle and frustration (would have had to wait hours for a rental and go thru who knows what hoops at that point to get the discounted rate) ended with a loaner from their department for the few days while my car was in the shop. Thank you so much for that customer service, after an oopsie that could have turned chaotic for a mother who had a toddler tagging along and could have put a major damper on our morning! Hopefully, the scheduling department will iron out this rental car thing moving forward. Thanks again!

Excellent communication before, during, and after the appointment. Kris was processing the vehicle in within 5 seconds of me pulling into the bay. The shuttle service had me on the road in under 5 minutes. Definitely better service than Annapolis. This is my new service center going forward!

Customer Service was awesome even though I did not book an appointment. They took excellent care of my 2018 Type R. They called me with a very quick response time alerting me that my vehicle was ready to be picked up. Nothing but great things to say about the Ourisman Honda in Laurel.

Have called this place three times to schedule a recall service for navigation upgrade (4 months ago) and today I called again to inquire on an ATF cooler. They tell me they’re going to have a service technician call me back, yet to happen.

Our family recently received high quality customer service with our new vehicle purchase with Ourisman Honda of Laurel. The staff was personable and professional. Carlos and Sales Manager were excellent l!!! We highly recommend this dealership.

Ourisman did everything that Heritage couldn’t. They got me in for an appointment the next DAY, not 3 weeks later. The Service techs At Ourisman were extremely helpful and honest and explained what Heritage had done wrong and how they were going to fix it. Constant communication was great and I trusted their diagnostic abilities. Will now become a long term customer of Ourisman for their ability to identify the problem, show where others went wrong, and then fixed it. Going on a week with ac unit functioning just as designed and well.

Mr. Yoon was friendly, knowledgeable and didnt waste any time diagnosing my cars issue. He was 100% sure it was a battery issue and he was right. No bs, no wasting time, no pressure - excellent experience!

Took the car in after a major oil leak. I thought I broke a hose but the mechanic said it was just a burst gasket. I had it there first thing in the morning and I was out in 45 minutes. My warranty covered everything so there was no complication. I did just have this vehicle serviced at this center a few months ago, Im willing to believe it was just a freak part malfunction rather than someone didnt do the job right last time. Well check back in a few months.

Today, I went with my sister to purchase her a vehicle. We had the awesome pleasure of being taken care of by Tiffany Lipscomb. I wish everyone had the customer service skills she was born with. My sister left happy with a truck and was a satisfied customer. #kudostotiffany

Chris in the Honda Service Center was great to work with. The work got done very quickly and I would highly recommend asking for Chris when scheduling service.

The service took longer than expected, but the crew made sure that everything was in proper working order before returning my vehicle to me. David and Mehgan are very courteous. The only thing that bothered me was the 400 miles put on my vehicle while it was un the shop. Not sure why that amount of driving was required.

East to make an appointment which was nice. I got a tire rotation, an oil change, and a general inspection on everything else which took 2 hours. After I left, my brakes are now squeaking. If there was an issue with the breaks, why was it not found and corrected during the inspection? The car is only 1 year old.

Great customer experience. My service representative, Vincent, was great and found me $200 is coupons. I only had issues with finding a parking spot when my wife dropped me off.

Tiffany from Ourisman Honda of Laurel went above and beyond to get me taking care of on a new car. Went there looking for a used car and ended up buying a brand new car. Thanks to Tiffany for getting me in and out as smooth as possible. Highly Recommended for anyone ready to purchase a car.