I walked in the store to be greeted by a warm smile from Joyce who not only took great care of all my needs but made me feel part of the family. Also great job to Marilyn for helping me with my delivery and payment. Great team work at this store will always have my business.
Marlo’s Furniture has friendly and professional staff. Ms. Joyce (salesperson) helped us pick a couple of bedroom sets. She was friendly and helped us find a set we liked. She made sure the furniture was in stock and ensured everything was priced correctly. Najee’ B (customer rep) was very patient and professional. She helped us process our credit and explained everything thoroughly. We received our furniture within the time specified. The furniture looks good and is good quality. We are happy with this purchase. Overall had a great experience with this company.
I came to purchase a sectional and some other furniture. Stephine helped me with the paperwork in which she provided great customer service and Barry the sale managers gave me a great deal. This was by far the best experienced I have had shopping for furniture, thank you!
My experience at Marlo was great. My sales representative was Lee Lee. She is the best. I am a very indecisive person and I can be frustrating to some people. Lee Lee was so patient and understanding. She took her time with me. Never once did she try to rush me or anything. Lee Lee assisted me through every step of the process. If you need anything in furniture go to Marlo and ask for Lee Lee!
Joyce was awesome! Very helpful and she made a purchase smooth and easy! She is the epitome of 5 star customer service!
Ishmael has been extremely helpful to me as soon as I entered Marlo furniture. He was very knowledgeable and flexible and worked with my needs and what I was looking for. I would definitely recommend his expertise and I plan on coming back if I need more furniture. Thanks Ishmael!
I visited Marlo today and I was assisted by Stephine who provided outstanding customer service skills and Ms.Joyce was so helpful and they are both great assets to the company!
New to the area, we went in to search for a sectionals. Our plan was to just look. First off we were greeted by Joyce at the door and she gave us an overview of the store, the current 60% sale and the layout. We were very impressed with the amount of furniture they had, the quality and options. The warehouse was full of furniture, with many couch options as well. Joyce allowed us to search without pressure, checking on us occasionally and ordered the sectional in the color we wanted. Kevin & Mia ensured we got the best price which was an AWESOME surprise on how much we saved! Overall it was a great experience and I am hopeful the delivery will be just as awesome. Highly recommend you stop into the store to look around, so worth it!!
Joyce was my sales person on Saturday. She was lovely to work with. She is patient and makes sure you see everything in the store so you can make the right decision. Nicole was my customer service rep. and she checked me out and set up my delivery. These ladies were great to work it. Go see them for all your furniture needs.
Azariah is outstanding when I came 2 weeks ago I returned and the service provided was exceptionally well I will come back in the future purchase
When I walked in I was approached by a lady masked with a pleasant tone. She introduced herself as Lee Lee and said that she would be my associate for the day. Lee Lee asked questions and listen Ed for answers. She gave me my payment options and was pleasant our entire time together.If you are looking for furniture ask for Lee Lee
2 instead of 1 because the sales team was great. However dealing with Regency which is who I deal with getting my furniture i purchased from Marlow is a night mare. I SPENT 6K on furniture and was given free delivery due to that. Which was a big part of why I bought from there. Well that was a mistake because not only have i been waiting around 4 months for my bedroom but they used the wrong address and rescheduled out 3 weeks later only to cancel my delivery because they dont hire people who can get on military bases to deliver. After calling and asking of they can reimburse my expenses to rent a truck and pick it up my self I was told they would get me in contact with their corporate manager. Well that was 7 days ago and I was told 24 to 48 hrs. Ive sent more emails and received no reply. There customer support was very apathetic and didnt seem interested in making this problem right for me and when I asked when I could reschedule my delivery they said it will be a while because we dont have anyone qualified to enter on post.They offered to refund my delivery fee but that was free because of the amount i spent and now I dont get that benefit I was promised. They said just get a 20 dollar truck from u haul and get it your self. Idk of they ever rented a truck before but its not just the 20 dollar advertised price you pay. Last time I did that i dropped about 90 bucks renting a truck for 3 hours. I can not recommend anyone to do business with this company as i feel they are insincere and have no respect for their customers.
Cassandra is an excellent sales representative. She is very knowledgeable and attentive to her customers. She took special care of me especially while I was sick and feeling well. Best sales associate that is definitely worthy of a bonus!!
Lee Lee and Mia were great!! They provided AMAZING customer service! Both ladies offered great knowledge of products and helped us to purchase our new Bedroom and Living room sets! I will definitely come back thanks to these ladies!
Ishmael and Nicole were very helpful in helping me select my furniture and with the check out. Nicole was very knowledgeable on the financing options and Ishmael with all of the furniture types and measurements. Overall I had a pleasant experience. Thank You
Ishmarl and the enitre staff in the front was great with helping my family find our Family room set.
Salesman Qudus (Q) was absolutely fabulous! He helped me tremendously! Picked out my couch for my basement in no time! He was very knowlegeable about the items in the showroom. And with Stephanie my transaction was effortless! She was so pleasant to talk to. They were both extremely professional and are both assets to Marlo Furniture. I will definitely be coming back!
Over all great experience, Darren was very helpful in finding the perfect living room set for my family as well as payment options. Keven made the financial aspect of the entire encounter painless and stress free. Hopefully delivery goes just as smooth
Lee Lee was great. She helped assist us and we are happy with our new purchase!!! Excellent service and my mom is left happy with her new living room set.
Out at Marlo Furniture today received a sale flyer and had been scouting for a sideboar/Buffet. Walked in and started my way through addtl markdowns. Arrived at service desk on my way out and met Azariah and ask a question regarding sideboard, he walked me over to one said no. Walked over to 2nd one SOLD!. This young man listen, cared and his professionalism was outstanding. Meeting and greeting will get you a long way in life. Thanks Marlo Furniture in Forestville MD for still being there where i purchased my first Italian leather living room set!
I will never shop here again. Never received my furniture no one called to reschedule just never came. No one at the store helped and the delivery company claim they came @ 7:45 pm when delivery was 3-7 pm. No text no email no phone calls. I only gave 1 star because you have to give at 1 start to post. Marlo do better!
Joyce attended to us and delivered an excellent Customer Service. She was very helpful, patient and guided us through and answered every question we had. At the end of the day, we got everything we wanted and were satisfied with the services.
Nicole and Ishmael were awesome. Nicole was very efficient and kind. She was a true professional.Ishmael was patient and kind explaining the different options available to me. It was a very pleasant experience.
Darren did a wonderful job helping me, he is very patient !
My husband and I went to find a couch and was met at the door by Nicole, who was very knowledgeable about the furniture (and where it is all is located in the store.) We told her what we wanted and she showed us what they had...and there was a lot to choose from. We found exactly what we were looking for. We went across the street, just to double check, and went straight back to Nicole and bought our couch. Marlo is clean, well organized and has a great variety to choose from...something for everyone. Also, Marlo always has some sort of sale going on and a few types of financing that makes the furniture affordable and attainable.
Great day at Marlo FumitureMy experience was great from start to finish.My salesperson was Ms. Joyce. She is patient, kind and very knowledgeable about selling merchandise. She goes above and beyond to ensure customers satisfaction. She is very detailed and customer friendly .
My experience was great . I am very satisfied with the great customer service that I received from my salesperson, azariah working with me. He was very knowledgeable of the items in the store and very professional. I would highly recommend this store .
I had a wonderful experience here at Marlos! This was my 4th furniture store I visited today. I ended up finding the green colored couch I was looking for but in the end, I found something even better than what I came in expecting! Mia the office manager and Lee Lee the sales rep handled everything!!! They made this experience great! I definitely will be coming back for all my future purchases!
Very good customer service. I love this place. Store is super big with all types of Funiture at affordable prices.
Working with Veronica was pretty smooth sailing! She’s very knowledgeable and patient. She really made the approval process easy and the delivery was really fast. I’m in love with my new living room set! Thanks Ms. Johns & The Marlow Family😊!
Very good selection of furnitures and nice service from the staff helping out. We get the help from Joyce she very helpful.
I had an wonderful experience with Ms.Veronica it started off shaky at first because I didn’t understand the color choices but she sat down and help me understand better how the color of the couch would look in person and really gave me and my family such a memorable experience. It was as if she knew what we were thinking just by us giving talking to her about what we were thinking, Ms.Veronica gave the absolute best service that I have every gotten from a furniture store and I don’t know what me or my family would have done without her help.
Marlo Furniture Forestville store, Front Desk Assistant, Mia was instrumental in helping me to resolve a financial situation with Snap Finance. Whatever Ms. Mia did, it enabled me retrieve all of my monies back. At the end of the day Ms. Mia should receive an on the spot award for dedication of providing excellent customer service! Thank you Mia, you deserve the best for all that you do and have done!
Lee Lee She offered great customer service. I came in looking for a bed without a particular style and she assisted me until I found what I was looking for. She was very happy in going to be extra mile. Thank you!
Nicole and Ishmael. I had an amazing shopping experience from the front door to the check out. Malad was very helpful. Please shop this location. Customer service is AMAZING!!!!!
Lee Lee greeted me from the door she was pleasant and assured me that she would happy to assist me once I located what I was looking for. She did just that as well as explained my options. I am a very satisfied customer and look forward to my furniture arriving.
LeLe- wonderful experience with this nice lady today purchasing my first couch. 100% would recommend the trip.
Mario was very patient and very professional. He explained the process and the method of payment. He also helped me with the application process step by step. I’m so excited to get a new bed because it’s long overdue. Mario is a wonderful Customer Service Representative and I will gladly recommend to all my friends and family!
We had a great experience shopping at this location. Mr. Carl Brown, salesman was very knowledgeable of the product. Great customer service, will return again for future purchases.
I went to Marlos to purchase furniture for an ailing Uncle. Upon arriving I was greeted by Joyce at the door, she assisted me with patience and professionalism. She took the time to explain every detail of my purchase.Mia the customer service rep was very courteous and pleasant when I made the payment for my purchase.These two ladies made this task a very easy and pleasant experience.
Ishmael was the customer service representative at the Marlo Furniture Showroom located in Forestville, Maryland. He did an extraordinary job in showing us the floor. His customer service was extremely efficient, excellent, helpful, patient, knowledgeable, professional and he was wonderful to work with. Not only did greet us with a friendly smile but introduced himself to my husband and I as well. So when we came back to buy the furniture we had decided on because of his great mannerisms it was easy to remember him and make that final decision on what we wanted. Kudos to him for ajob well done!!!
Joyce was a great big help picking out furniture. Stephanie was quick & efficient processing the paperwork. I am a repeat customer since 2008.
I have been looking for some living room furniture for a while and a friend pointed me to Marlow. I was at the Forestville Marlo store on 11 July 21. Huge store - lots to look at but I worked with the salesperson, Veronica Johns and she made my visit a positive one. Veronica was very was knowledgeable and she took the time to work with me to understand what made sense for me. I really appreciated her taking her time and making me feel as if I was a valued customer - customer service is very important to me! Thank you Veronica!
Our sales representative Lee Lee is the best!! She was extremely attentive to all of my mother’s needs. I appreciate her patience. It wasn’t just about making a sale. She gave several options and stayed with us from the time we entered the store until the paperwork was completed. I definitely will be back to make another purchase.
Ishmael was a very good salesman. He was attentive and knowledgeable. He made sure everything we purchased was in stock as we had a quick turn around time for moving. He was patient with us as well.Carlos our rep was very informative and made sure the check out process was smooth
Ms. Joyce, Nicole and Mario were great. Thank you all for your help. Thanks Mia as well
Salesman (Mr Stephon Smith and customer sales representative Nichole where very professional and awesome with helping me with my needs on 10 - 19 - 21, They are the future for any productive company
Thank you Ishmael for providing to my family and I great customer service! We are excited for our new sofas to arrive!
I had the wonderful experience at Marlos furniture with along with great help from sale associates Darren. He was very patient so kind so respectful. Gave me the best deal on this bedroom set. I would definitely come back specifically for quality service from Darren.
I must tell you this is my first time shopping at Marlo furniture store I was very impressed first as I entered The store 🏪 I was greeted by Robert a new sales man working only 3 months very professional, great sense of humor, people person, awesome 👍😍 💕 personality Robert deserves a raise. The Manager is awesome as well. I will differently be back 🔙.!
Ms. Joyce, Salesperson and Mia and Najee were superb in handling my purchase. They experience showed in their courtesy and professionalism. Impeccable customer service demeanor. Recommend Marlo Forestville for all your furniture needs.
I had a great experience at Marlo Furniture in Forestville. My sales rep Joyce was super nice and knowledgeable. She was also very patient with me. Once I made the final decision they took me to the cashier to finalize my purchase and Carlos was very nice and efficient.
The salesman was excellent, knowledgeable, and delivered superior customer service. He exceeded expectation in customer service. This is the first time I am buying warranty on furniture. Mr. Q made shopping fun.
We had a great experience buying new furniture! We were probably the most indecisive customers ever, but our salesman Carl was nothing short of amazing!!! Not only was he patient, but he helped us consider several thing we hadn’t ultimately leading to the best decision!
The person who helped us Ishmael was very kind and very helpful. Very nice experience.
Lee lee and Nicole was exceptional! Everytime I came in my boyfriend and I was always greeted and treated with the upmost respect. We were able to partner with Lee Lee who supported us with finding the perfect beds, yes more than one, for our new home! She was patient, reliable, friendly and honest!
Nicole and Q were very professional and very polite!
Darren was our sales rep and he went above and beyond assisting us with our purchase. He showed us every bedroom that was available and didnt haste to answer our questions. We felt so at ease that we decided to purchase the complete set. Thanks Darren
@Lee Lee, was super great, friendly and was able help me make a great deal. Find her if you come here.@Kevin, great work, fast and efficient.
Had such a great experience. Carl made the deal and Cassandra closed the deal. Great team work to deliver an excellent buying experience. Def plan on returning!
Lee Lee was outstanding in assisting us with choosing several pieces to furnish our new home! Would definitely recommend
Ms Leelee, Parhan and Ms Mia was very helpful in finding the bedroom set I wanted. Customer service was great and I would define be recommending this store to my family and friends. I gave Ms Leelee my budget and she worked with it.
The guys over here are great. Quick in helping, considerate and quick to help. I also received a great discount.I was pleased with them.
Carl Brown was a great and professional sales person.I will visit him again.Also Keven had great customer service.
Marilyn provides outstanding customer service skills! She’s a great asset to Marlo furniture.
Thank You So Much Darren ! I went in Marlo’s with an open mindset & Darren made me feel very welcome and not as if he was just trying to make money. He helped me pick the right furniture for me & I am very pleased with the furniture he helped me choose. If you go to Marlo’s in Forrestville, visit Darren you won’t regret it !!
Came In Marlo today for the first time in forever - and received EXCEPTIONAL service and discounts.
Darren sales representative at Marlows in Forestville assisted in purchasing furniture for my basement. He very knowledgeable about each furniture pieces and recommended some good ideas for substitution items. His patients was very much appreciated.
Cassandra was super helpful! She found me a gorgeous glass dining room table and saved me a lot of money! Thank you Marlo!
If you are looking for furniture then Marlo is Forestville is the place to go. They had a wide selection and what I wanted was in stock.Ask for Cassandra. She was very attentive and engaged throughout the entire sale process.
My experience at Marlo furniture was amazing. Mia was very helpful and amazing made my experience easier. Will definitely be coming back for more items!
Customer service here is amazing! Kevin and Darren were such a great help! Kevin was very respectful. Darren was knowledgeable and helpful! Definitely five ⭐️
I visited the Forestville Marlo store on Saturday, July 10th, 2021 to shop. The salesperson I worked with was Veronica Johns. I was very impressed with how professional Veronica was in working with me. She took the time to listen to what I had to say, my concerns about what to buy, and she gave really good advice on picking what was right for me. She was also very knowledgeable – she just knew a lot and I really appreciated that! I would definitely recommend Veronica to my friends who are furniture shopping. Great experience working with Veronica!
Darren assisted me with my furniture and the experience with him was AWESOME! He is a great and positive salesman. I would recommend him to everyone and ask for Darren to be your salesperson.
Najee helped me with my paperwork, she was really great . I also want to thank my wonderful salesperson Q. My time at Marlo was amazing. thank you all
Customer service is amazing. I was helped by Mia and she was very nice. Amazing customer service, helped me with all questions and concerns
Myself and family got a new family room furniture with the help of a professional sales rep Qudus (Q) .. the whole family was happy with the choice .. he was able to answer all questions asked and has a lot of knowledge about all merchandise.. We got a good deal and satisfied.. will return
Joyce and Mario were very helpful!! I am totally satisfied.
Darren and Mia displayed exceptional customer service and my purchasing experience was very enjoyable....give them both a raise...so delightful to see young people act with such professionalism....
Carol is an excellent sale rep at the Forestville location, I was undetermined which furniture set I wanted and he was very patient with me and explained every detail about the furniture set and also inform me the benefit of getting the Protection Plan. Thanks Carol for the excellent Customer Service!!!!!!
Azariah Tate is a excellent sales man, I enjoyed the experience I had with him in finding and purchasing my living room furniture. He was very pleasant and professional, I look forward to him helping me purchase my bedroom set.Mario was very pleasant and courteous, I appreciate his help as well.
Thanks to Joyce & Kevin, I have a beautiful Queen Size Bed Set. . .They were very helpful, patient & answered all questions. They were also super Respectful & very organized!!!I recommend you to come buy furniture & ask for Joyce (Sales Person) & Keven (Customer Service Rep).
Ishmael and Mario are amazing, they help me in the process to buy my sets of sofa.They were polite and professional.
Marlo furniture is one of the largest furniture stores that I have been to. Prices are negotiable and quality is very average. No difference form your topical discount store. Im sure you will find something you like. I didnt but you may. I would recommend a visit to see whats available.
On 9/28/21 I called the store because I saw Marlo’s ad on tv and was interested in a recliner sofa. I found what I was looking for on the website but wanted to be sure the items were in the warehouse first. I was fortunate enough to speak with Marilyn. I provided her with the SKU numbers and she looked them up. When I asked for specific dimensions I was referred to Carl. I explained to him what I was looking for and he physically went thru the floor showroom to confirm they were in the store. Carl said he would not be available the next day (when I would tour the showroom) but referred me to another representative. As it turns out the person I was to ask for wasn’t there but Joyce was more than happy to assist. I provided her with the sku numbers and she looked them up while were looked at the very large variety that were in the store. She also confirmed if what were wanted was in their warehouse and the quantity. We were concerned about getting it in the house so Joyce called another gentleman over and he explained how the sofa came apart and the process the delivery men would go thru when the sofa is delivered. We found the right color, the right size and we got what we wanted for a fantastic price. Thanks Marilyn & Joyce for your assistance!
Our sales rep was Lee Lee. She was very helpful. Keven took care of us when checking out. He made sure we understood what to expect with our delivery.
Had a lovely day today shopping for my furniture at marlo in Forestville thank you Najee & Mis Joyce for your help
I came in with a neighbor between the two of us we was ready to spend $3,000 we had a VIP sale slip for 4/15 & 4/16 my neighbor wanted what was advertised but you not only did not have it on the floor or in stock. I was willing to wait for 2 to 12 weeks for my bedroom set. Your sale was 50% off + 20% and free delivery we did received anything you advertised this is called false advertising and there is a law against this my neighbor and i was so disappointed and will never return.I give you 1 star only because your sales lady was so nice .
Cassandra was wonderful! Very informative, personable and I will definitely shop here again!
Nicole was very helpful in finding my home furniture. She was very knowledgeable about the furniture I was purchasing as well. Mario was very efficient in processing my order and I will definitely be back for future searches!
Mr. Azariah was very helpful, patient and polite. He took his time to answer questions that resulted in me getting the product I wanted. Mr. Azariah also went to management to express my desire which resulted in me being satisfied.Thank you Mr. Azariah
Mia has amazing patience and was VERY professional. I had a great experience shopping for my dream furniture set.
Ishmael was a wonderful salesperson . Marlo had the best prices . Better than other stores . Mia was very helpful with the close out process. Thank you marlo !
I had a great experience at marlos. The salesman Darren assisted us very well with our purchase. He had Great customer service.
Azaria was a great help! We had a great experience and found exactly what we were looking for!
I’ve lived in PG County for a few months and not once have I stopped into Marlos. I was shopping for a new dresser and associate Darren was nothing but helpful. He provided great feedback on different dressers and I left feeling satisfied with my purchase. Thank you again Marlos, I’m now a forever customer!
Qudus was very helpful and got me my nice sofa good job
Mario and Ishmael was very helpful in making my process in selecting living room furniture very easy! Thanks guys. Will be back soon for my new bedroom set 🙂
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