This location is by far the worse service. I’ve been here multiple time. When it’s busy and slow and it’s the same exact service. I’ve waited for long periods of time due to self service printer being broken and they don’t have other staff helping at the desk. If you know that your machines are broken shouldn’t you have other employees helping when it’s busy? Cashier just look over and doesn’t bother helping. Not only when it’s busy but when it was slow today there were 2 other employees at the desk. Saw me one walked away whole the other put their elbows on the desk while watching the other employee and looking over at me. I am not the person to complain but when it’s this slow what is the excuse? Or even when it’s busy why don’t you have more staff helping. Terrible service.
This store is one of my favorite store to go to for printing and many of other things. They always greet you when you walk through the door and they are polite and always help you in anything. Its clean and well lit in the store. I especially love their printing department because of the people that works there. Charlotte has always been so kind and helpful whenever I go there. Ive brought tedious and hard projects for her to work on and never once has she refused or showed me any rude attitude in taking on any of my projects. This past month she assisted with my brothers funeral posters and it came out so beautiful. I appreciate all the hard work she does and especially the service she provides for me whenever I see her. Thank you Charlotte for always serving others and thank you Office Depot for having such an amazing employee.Sincerely,Theresa
The staff went above and beyond in the way of helping me out! The copy and printer center got my documents printed in a timely manner. A member of staff helped me to find a new charger for my laptop. The manager Sarah noticed I’d left my keys at their copy center, Unfortunately I had already boarded my flight for Washington DC but she went out of her way to contact me and get my address to mail my keys back home. I can’t begin to thank them enough for what they’ve done.
Slow and Indiferente service (don’t care for customers) at this store. Will never be back here . 1 Rep to manage the customer desk with 5 waiting to be served and this is the slowest Rep I have ever seen
Dont bother with any warranties you purchase from them. Just because you bought their warranty doesnt mean that they will, or even try to look for it. Apparently they claim that they dont hold any records of any customer for more than 2 weeks, not even for a warranty.Not only that, when you buy the warranty they dont do anything else, I was under the impression they would at least keep your information on the warranty purchase, but you need to register your product. By that time Ive already misplaced my receipt and was expecting a reprint of it at least so that I can register it and take advantage of the warranty which I already paid for.Poor Infrastructure.You have to call a data retrieval center for your receipt, which should have been readily accessible since they take your email information and phone number. I guess its only for the purpose of spamming your in box.Manager in charge at the time couldnt even sacrifice a bit of his time to help me look my information or even indulge me on doing any customer data checks in their system. 10 minutes with a regular store rep asking for manager assistance tells me that the manager doesnt care. Service rep was kind and patient, so this was by no means negative on her part. Just wish her superior had a better mind set.Buy what you need from there, as theyre probably the only place you can go to for certain items, but dont ever buy their warranties, its a lot of hassle and not worth it since it guarantees nothing after you buy it.
Long story short. I hate to order things online like ink cartridges. Im one of those that has to see the little shapes on them to know Im getting the one I need since they are all the same number. I cant do that online. With that being said I placed two orders online bc I messed up the first order and got the wrong thing. Hence why i hate online ordering. Anyway, I called the store, the girl who answered the phone (i didnt catch her name) was pleasant and when she didnt have an answer for my question, she put the Manager Anthony on to help. He wasnt one of these managers that is one sided, where it is what it is and thats that. No he was extremely helpful and I appreciate it so much. Its refreshing to know there are still people with kind professional attitudes out there, especially during these crazy times. Thank you!
Thanks to Aaron he helped me save time and money! I appreciated the prompt service today and all the savings I was able to purchase extra needed products.
The store is clean and organized but seams to be shot staffed. The best part is the will MATCH AMAZON PRICES! I dont know of other stores that will do this. So when you get a chance to go make sure you have your Amazon app.
Sometimes there just are no words for poor customer service. I don’t think I have ever been treated so poorly nor have I seen a cashier so miserable and unhappy in his job. He was literally banging on the register monitor, did not make eye contact with me even once and was openly rude at my request to make a return. I really am speechless. Sadly, we live in a world filled with individuals who no longer know how to relate with other human beings or are able show basic consideration and kindness. I don’t think I’ll visit this store again.
As the owner of a small business here in Las Vegas I find myself at this Depot a lot. For anything from paper, printers, phones, paper or office furniture.Every time I’m here I’m immediately greeted and asked for help. I really appreciate the people here. Especially Mike and Austin. Both of these guys not only will inform You where items are but they will walk you there and help you find it.Mike also helped me load a few furniture items to my vehicle. This is service that you don’t always find.Thanks guys and I’ll continue coming here.
I received AMAZING customer service today from Sam in the printing dept. She was very friendly and super helpful! She goes above and beyond with her customers. I used to be in management in customer service and she is definitely someone I would have loved to have in my team!!
Bought a color laser printer and spare toner cartridges a week or so ago. Got a great deal and staff was super friendly and amazingly helpful (ironically, his name was Steve M). Had to use their self serve color copier there and it was so slow and had difficulty accepting payment, so that was annoying. That aside, my experience there was great.
Needed 30 pages of building plans turned into a PDF file. Daysha the Print Service Supervisor quoted me 4-to 5 days to complete even though she had no current work projects or other customers at 8 30 am on Thursday. I asked if she was serious and she said yes. Thank You Daysha as I found a competitor of yours less than a mile away that charged me $3.00 a page (less than your price) and finished it in less than 2 hours and called saying ready for pick up. I am glad your lazy attitude and basically no customer service desire found me a new place in Las Vegas to get my office needs taken care of.
It was a good place to pick up my office supplies . The staff was helpful and friendly.
Dropped off a package on a Thursday, by Monday USPS havent get it, so I called this store, they tell me they will look, placed me on hold for over 10 minutes, they found it, their excuse? We over looked it so guess what? I had to go there and pick it up. Drove it to the post office myself. And they didnt even apologize for what they did. If you own a business selling on line, you know how wrong this was. Time matters a lot when shipping.
I can’t say enough nice things about the operation manager Sarah . She went above and beyond along with her co worker ! Very thankful and appreciate the customer service!! Go buy ur self a soda guys !!!
Overall its just okay..short taff,i saw only 2 employees.(employee) young man, working next to the photo copy machine was awesome..i needed help with copy machine..waited long time
Awesome place to shop. Super fast finding items needed. Easy checkout process.
Great Staff! Always helpful. Love Cuddie & Kona
Anthony was so eager to assist and helped me with just what I needed. Good guy & a rare find!
They rejected to do a work for my RCI book. Do not go there.
Nice and friendly clerk, easy to find merchandise.
Great service, Gilbert was extremely helpful and the staff were very friendly. Thank you.
Very Friendly and very helpful.
The reject to give me service because my book is from RCI. Also screw one of my shipments for an important document. Do not go there.
Nice employees but low energy.
Horrible Customer Service!! Waited 15 minutes for 11 pages of printing...only have 2 registers for the lunchtime crowd. When i complained, surly sour employees said they only had 2 computers for the registers - the store is full of computers; Mgr Anthony was rude, discourteous & threatening...What a joke!! How do they stay in business??
Had what we needed at a reasonable price.
Friendly staff and were very patient with me during my 1st experience shipping a product
Excellent service in printing department however they always seem short staffed.
Horrible customer service from the sales manager. Extremely rude and ignorant!
Great place with nice people
Stood around the desks for 30 minutes waiting for assisstance and no one asked me if I needed help. Not a single customer in the store but myself. Every employee was standing around talking to each other. Walked out, no one said a word as I left.
Average office supply store, staff was ok but layout of floor plan confusing.
Convenient kool Rewards program
Prices are exactly the same as office max which is the same company
Friendly printing department. They made a mistake on my order but offered to completely re-do it to make it right without a problem.
$2. For 16 oz. Water was too much
Clean and good parking
We ordered a stamp
Good friendly people
Brandi was extremely helpful
Nice and quickly.
Nice customer service
Poor customer service
Excellent service
Very helpful
Printing services and office supplies
Great customer service!!!!
Very friendly customer service
Friendly staff.
Office supplies
Almost never full parking ... :-)
Service is very good, printing is super cheap, fifteen points