From the moment I stepped in I got the best service. I then left and went to other dealerships to explore different cars and kept thinking about the car I first drove and how helpful Rolando was. The service was incomparable. He truly cared about me. It wasn’t just “selling a car” nor did he make me feel like a customer even once. When I was with him I was family. Because of you Rolando, I will forever pass out your business card. Thank you again. ❤️

Best car buying experience I have had. I worked with Michael Ramento, Cory Medina and Mike in finance. All were friendly, responsive, professional and did what they said they would do. It was an easy and transparent transaction, unlike some other car buying experiences I’ve had. Great team and would definitely purchase again. Thanks again!

My experience at Team Ford was as expected. Brett, my service consultant, was very professional and patient with my questions. My car’s service was completed in the the timeframe he promised. The waiting area was clean and quiet. The Cafe’s attendant in the showroom was especially helpful and accommodating. While I only had an oil and filter change, I found it to be a pleasant transaction.

WONDERFUL, WONDERFUL, WONDERFUL experience!!! These superlative words describe how elated I am to have done business with TEAM FORD. From the moment I stepped out of my Jeep (traded in), to the moment I drove away in my new BRONCO SPORT, I was well treated by DARRYL, MICHAEL and several other TEAM members. As I mentioned to the manager, I was very impressed with DARRYL - such a well - oiled - machine. His knowledge and professionalism are THE best I have ever experienced when purchasing any vehicle! Not only was he friendly, but, also, SUCH A GENTLEMAN! I loved his expertise and patience and SUPERB manners. Michael was another wonderful gentleman of the same ilk. Michaels detailed explanation was fantastic! It was well worth the longer drive. Thank you, EVERYONE, for welcoming me back to the FORD FAMILY!

Had a great experience buying my new F-150. Had originally looked at one truck on a Saturday which ended up selling when I went back on Tuesday for purchase. Luis was great we went and looked at other trucks available and I ended up getting an even nicer truck!! The whole process from the time I walked in the door to delivery of the new truck took about 3 1/2 hours. Everyone that helped throughout the process was super nice.

Mark McDaniel is very knowledgeable and experienced. Mark and Rocky (manager) tells you like it is and never lead me astray or tried to be untruthful about any aspect of my deal. Definitely will be using Mark again and recommending him to everyone I know. Team Ford has been my dealership for 6 years and I will never go anywhere else. And I absolutely LOVE my new Ford F-150!

Wow...found an honest service department for our Lincoln! We thought we need brakes and had authorized replacement. But, they called to say we really didnt need them. So, instead of hundreds of $$, only spent a little for regular service. Nice to have honesty like that! We will return for all our service needs, maybe even a new model in the future!☺️

I let Hector know about the 3rd party service package at drop off. About 1:45 I call to make sure he got payment but he wouldnt answer so I drove there as the company is on the east coast and closes at 3 our time. He hadnt. He called while I was there and said they told him that department closed early and I had to pay cash and contact them for reimbursement. It was only about 2pm. I paid and left and called the company myself and they were open. No I have to submit wait wait for my refund because Hector wouldnt or couldnt figure out how to get payment from a 3rd party.

Excellent customer service by Stephanie and the cashiers counter. Only a small hiccup, my truck was ready and they didn’t notify me until I asked.It would be a 5 star review, but I’m waiting on Ford to approve a warranty ………. I was supposed to get a phone call by yesterday

Please acknowledge the great workmanship performed at this last service. With the current work load for the service department, the diesel mechanic performed a major warranty repair job in less time than expected. The battery replacement was recommended. To my surprise, the electrical hookup for my airbag system was reconnected in better condition than I had done.Thank you again for the those that worked on the F250.

If I could give more than 5 stars, I would. Team Ford is the best. Always fast and reliable. Either we schedule an appointment or just walk in for our car maintenance/repair, we didn’t have to wait for everything to be done, they always do it on time and not like others that will even make you wait for a call back just to make a schedule for appointment.

Been waiting since February 2019 to get warranty work done on 2019 F 250 At TRISTATE Ford where I bought the truck they keep giving me the run around.Called TEAM Ford on 10/13/21They Fixed my warranty issues on 10/22/21 service department did a great job. Will be purchasing next truck from TEAM Ford

Came to Team Ford at the end of the day to just look and possibly come back the next day to purchase, Michael was super friendly and got us on our way for a test drive quickly. After our test drive we didnt feel any pressure to make a decision and always felt like it was out choice and not pressured at all. We ended up buying that night had a smooth wonderful transaction. Could not be happier with how we were treated and would highly recommend.

The Team Ford Service department, along with the general manager are horrible with communication and when you stand up for yourself and demand better service, they choose to refuse service. I have been going back and forth with them for the past year trying to resolve issues with my vehicle, which I leased from their dealership. There were things I complained about in the beginning that they said they couldn’t duplicate, so there was nothing they could do, then a recall would come out for the exact issues. They returned my vehicle to me one time with less miles on the odometer than were written on the paperwork, so they didn’t really take my car out and test drive it to find the issue. One time they worked on my brakes and then when I got the vehicle back, it began making a humming sound when going in reverse and they said that it’s just normal for that vehicle… then why wasn’t it doing that before they worked the brakes? I was almost in an accident because of the vehicle not accelerating when pushing on the gas, intermittently, and had complained about the problem back in January. The general manager told me to open a claim with Ford and have my vehicle towed into the service department because it was unsafe and that he’d tell Ford that he didn’t want any of his employees test driving the vehicle because it was a liability… then I was asked to go drive it with a technician. When I told them they’d need to write up a legal document stating that if anything happens to me, the technician, or the car, that I will not be held responsible, they decided to refuse service and just give me the car back claiming they couldn’t duplicate my concerns. I do NOT recommend you take you car there unless it’s something superficial that can be seen with the blind eye and fixed easily.

The team did a great job! Had an issue with my Fuel pump but Stephanie Rhodes and team replaced it and I not longer have issues.

Been wanting a Ford Mach E for a few months and Dave B my sales rep helped make that happen! He was low pressure, upfront and honest. The whole team - sales, management and finance were friendly and not too pushy. Which I appreciated! Thank you Team Ford

Took our new Bronco in for an A/C issue. Stephanie got us in and got a technician on it right away. Simple, Quick and Effective. Within a few hours we had notification that the vehicle was ready and the issue was fixed. Thanks again. And thank you Team Ford .

Horrible service from Herman at the service center. When we asked him for what we wanted, he said you mean like a favor? We thought he was joking. Then tried to say we should go online. Ultimately he ended with saying well if you were a good customer I would help you. He didnt even ask anything to determine if I was! Like why would I be there? He needs to be put in the back away from customers or best, fired. You dont treat people like that.

After bringing my F-150 in last week for some work done on the mirrors ( which was not done because the price of $180 jumped to $800 just to diagnose the issue), I received the truck back and the the key pad no longer worked. I have been trying to reach a service provider for 4 days- absolutely nobody has returned my calls. I will continue to leave this type of review until the issue is solved.

The team at Team Ford was wonderful. Ben Trujillo was always in contact with me regarding updates and since my car took much longer than expected he was always available for questions. The experience was so great we will be coming back again!

I promise Rob Badenhop is the man to see when your buying your Lincoln or Ford in Las Vegas!!! I definitely did my research but to be honest he gave me a different perspective and I went with the 3.5 eco boost he literally had me approved and finished up in no time at all. I actually had my heart set on the V8 but I fell in love with the drive experience of the Ecoboost thanks to him. Thank you Team Ford for living up to the amazing name!!!! I will definitely be sending my clients to you as well.

My wife and I had the best experience with Ali Modjib and Team Ford. Everything that could have gone wrong seemed to but Ali and his manager were on top of it every step of the way. We ended up walking away with a beautiful 2020 Ford Explorer ST at an excellent price. We have had to bring it back in to service a few days later but the team immediately fixed the issues and actually went above and beyond for a few other things to. Ali even met us at the service department to make sure things went smoothly, he really goes the extra step to give a good experience. We highly recommend Ali and Team Ford.

I had a great experience buying a new Explorer this past weekend at Team Ford. I called in the morning in regards to setting up an appointment and Jessica was super helpful. When I arrived I was quickly aligned to Tony who really went above and beyond for me. I will definitely recommend Team Ford and Tony to everyone I know looking for a vehicle.

Chris and all the guys at Team Ford were great to work with. Very helpful and professional. No car salesman garbage from these guys. I will definitely see them again for my next car purchase.

Team Ford Service department did a great job servicing my 2016 Ford F150. I highly recommend them!

Ernesto was great. Very prompt and efficient. I brought my truck in because my driverside window was not operable. Within 3 hours, it was resolved. Regulator installed, oil/filter change, windshield water jets & new wiper blades installed. Keep up the great work !! 😊

As always, consistently excellent service at Team Ford! My AC quit in my F250, called Chris at Team Ford and had a 7am appointment the next morning. Quick drop off. Chris called back within two hours with the bad news, taking apart the dash and deep diving the engine compartment to replace AC components and he needed the truck overnight. He gave me a solid estimate and recommend they service the truck as well. Next day I picked it up, the bill was less than the estimate, my truck was fixed AND washed and detailed, no charge. They also reminded me of a discount for Veterans! Great place to buy a vehicle and find superior, no hassles service. Thanks again Team Ford.

Took the car in for a simple oil change. Id recently changed the air filter, cabin filter, and battery (with a better battery than stock) myself within the last month or two, and havent driven the car more than a couple hundred miles since due to COVID. They text and tell me that they need to replace my battery, air filter, and cabin filter. Then say maybe theyre using different testing equipment.I know their job is to sell stuff, but have some integrity.

I was in Las Vegas for a brief visit when my brake fluid low message came on, and the brakes weren’t working correctly. The reservoir was empty, because we figured out there was a leak in the line, at the right front wheel. We took the 2015 Fusion to Team Ford where Jesse took care of us. After the diagnostic, they quoted a price to replace the lines at both front tires so we’d be sure to be safe. They did a fine job as quickly as could be expected on this pandemic world.Thank you Jesse and Team Ford.

Im usually treated very well. Stephanie is my service advisor, and she is top notch. Things get weird when shes not there. The first time, the manager was just plain rude and rather unhelpful. Most recently, Ernesto helped me. He got the job done efficiently, but some of the paperwork didnt come home with me. Stephanie gets 5 stars, the service department as a whole gets 4.5.

Nick Beagle is by far one of the best salesmen I’ve ever met. Told him what I wanted and, he could have put me in a better truck! No hassle or pressure from the dealership to buy from them. Gave me more than a fair price on my trade in. Will definitely buy from team Ford again

I would’ve gave them a five star, but on a estimate they told me it would be $180.00 to check to see why my mirrors wasn’t working. Later they told me that was to check the switch and motors. Then they come back and said the switch and motors were good but now they said it was in the wiring harness and that would $800.00 to diagnose the problem. I think they should’ve been honest and disclosed that information from the beginning. Other than that I was very pleased with the service. I will not be buying another Ford though. This is the 3rd vehicle I’ve had electrical problems with.

I was surprised at how quickly they fixed my car but was extremely pleased with the cost. I highly recommend taking your vehicle to the dealer instead of running the risk of being ripped off by some local hack. GO TEAM FORD!!

The service was excellent! My service advisor made sure I was informed and made sure I had transportation to and from the dealership. She also deserves a five star rating.

Couldn’t be happier with Team Ford! They made this purchase so easy. They beat my credit union’s already low rate, they had excellent communication throughout the reservation and ordering process for my new Bronco and they seemed just as excited as I was when it came in. Best experience I’ve had at a dealership and I will be recommending Team Ford to everyone I know who is in the market for a new vehicle. It’s the way new vehicle purchases should be!

On Aug 28, 2020, I bought a 2017 Chevy Impala with only 28,000 miles. I traded in my 2014 Chevy Cruze ECO which is a high demand car because of the gas mileage it gets. At first they were only going to give me about $3000.00 for the trade. But they uped it to $4107.00 because of the excellent condition it was in and they gave me the monthly payment I asked for. Ricky and Corey were awesome and NOT pushy at all. They worked with me. I think the ONLY improvement if any is they need to speed up their service or have more staff. I was there over 4 hours. But I get it. The COVID-19 BS. its all good! Great car. Friendly service. Thanks Ricky and Corey!

This is for the service aspect of the dealership. The work the mechanics do is great. Unfortunately the service reps were not as great. Trying to get someones attention at the service bay is chaotic. You can sit there for quite a while as reps zoom around. My wife was treated super poorly when she had to drop some keys off. Super condescending sweetheart and darling usage. Probably not a great idea to deal with them if you are female. They needed to replace the computer in my 2006 mustang. The reps werent equipped to be able to give me any idea of how long it would take to get in. I asked if it would be days, weeks, months? The poor rep couldnt tell me anything. It took three weeks. I dont blame that on the rep, but the lack of some of these logistical aspects that are handled well at other dealerships makes me feel like I went back in time.

I knew the maintenance department was very busy but Stephanie, Service Rep, took care of me. I was able to bring my car in for routine maintenance, dash message reset, and battery replacement. All completed the same day that I called and was able to pick up car same evening. Only complaint was car wash did not happen even though the paperwork showed that it did.

I bought the Millennium Falcon 17 years ago...The Falcon has travelled over 220K miles. I have completed oil changes every 5K miles so I dont trust shops to work on him unless its absolutely necessary...Since moving to Nevada, Team Ford is the Falcons Spa. Superman Mike Morrison is very professional and treats the Falcon as if was his own...The Falcon shall be back very soon after a long trip to Colorado fishing. He loves Mikey and the work Team Ford associates does to make him fly...

The service department here is a joke. I made an appointment to have my transmission checked out. I get there and was turned away because they said the appointment I made online was not for their service department but their quick lube service. Weird because I specifically clicked SERVICE APPOINTMENT on their website and clearly stated in the notes I was having transmission issues. I then asked when they could check my vehicle and I was told it would take days before they could get to my vehicle and that in the meantime it would just sit in the lot waiting for a tech. I said OK, give me a loaner. They said they couldnt provide me a loaner. I said OK. Give me an appointment with a tech at a later date so he/she could see my truck, as this is my only vehicle and I cant be days without a vehicle. They said they couldnt give me an appointment with a tech, that I would have to leave my truck there and it would get checked when they have time, which it could take days. Wow... really nice to know that I am basically screwed and cant have my vehicle checked for transmission issues. This is by far the most unorganized service department I have ever been to. Avoid this place

I retired from Ford with 35 years of service. I’ve driven Fords the whole time. In Las Vegas, I’ve dealt with all of the Ford Dealers, but Team Ford is the one I have settled on. I always feel like I get the most honest and trustworthy appraisals, followed by excellent service. I now live in the southwest corner of Las Vegas, but I drive all the way up to the Team Ford dealership, because I trust them. My last visit, I dealt with Buck for some repairs. He was excellent. I also give him 5 stars. He’s friendly, thorough, and keeps you in the loop. Your best bet for service is Team Ford.

Brought my 2006 Mustang Gt in for repair on AC blend door replacement parts. I was totally shocked to learn that it was going to be 1500.00 to change all three of the blend doors. Parts I believe was 150.00 dollars. That means labor 1350.00. Sorry but that’s highway robbery. I drive a. Mustang not a Porsche. I’ve been doing business with Team Ford but not anymore.

From start to finish very professional. No pressure and treat me and my family like their family. Had to wait for our vehicle to come in because of pandemic shortages and popularity of vehicle but was kept up to date on where and when to expect it at all times. Did look at other dealerships but quickly stayed with Team Ford as they weren’t trying to capitalize like others and over charge for demand. Willing to negotiate and great experience. Couldnt have be happier!

Just started to go to Team Ford. I bought 2 new company trucks a few months back, and they were great to deal with. Tried to get my Raptor in for a check and service since it sounds like a cam phaser issue. Called and left messages with 3 different service reps as they dont answer calls. Not a single one called me back. Buying cars went well, servicing them later is terrible. Just updating my review. Still have not fixed the problem. They did an electronic update, then said I could be back in a week. The service reps now dodge my calls and wont respond to emails. Theyve lost my business.

Always great service at Team Ford, My service rep Hunter was new but made sure I was taken care of and listened to what I needed.Quick service as I was heading out on a road trip.

Oscar Bautista and Mike Mercado both did a fantastic job of selling/financing a very nice Bronco Sport to/for me. There’s not a lot of wiggle room on vehicle pricing right now but they did the best they could. Overall, I am very happy with the vehicle and I greatly appreciate the staff at Team Ford Lincoln.

I would not suggest anyone take there vehicle to this business. I am not sure what I paid 309 dollars for. And after 2 months all I did was ask them to send their findings to my warranty company. For some reason they kept saying the engine needed to be broke down and all o needed was for them to take the Manifold off . I had the manifold removed and low and behold there was a screw loose that kept the camshaft from moving. WOW. 2 MONTHS I DIDNT HAVE MY CAR BECAUSE THE MECHANIC SAID IT WAS A Specialty JOB. My god does anyone do good work anymore.

Very unhappy. They replaced my new $150. battery that I bought in March. It was under warranty with auto club. They tested it and paper work said it was good. And they replaced it!After leaving this review, I received a message to call. The message has disappeared. Please send again.

It shouldn’t take a phone call to the manager to get a car repaired after you bought it there and within six months of buying it the air conditioner goes out and every time you have the air conditioner fixed it goes out again after a few more months. There’s an attitude in the shop that’s unwelcoming and apparently biased towards customers who might’ve bought a newer car as opposed to be used car. I’m extremely disappointed in the service and as I said it shouldn’t take a manager to fix that. Customer service should be upfront immediately with everyone at the shop. It’s a small town and even though one little professor at Franciscan university it’s not a whole lot of people it does represent everybody else who attends or works there.

Very very bad experience. I dropped my Ford Mustang off for an engine problem. They kept my car for 2 weeks, with of course no loaner, to tell me that they can not figure it out. They can’t find the problem so they ask me to come pick up my car and deal with my car myself. I asked them if they try to look at the spark plugs and other parts but they kept telling me that they didn’t want to take care of my car. Because “maybe” some parts in the engine are not stock. So apparently if you buy a used car they can not do anything for you. But they still couldn’t tell me which parts where not stock when I asked them.And the worst part is, the advisor, Buck, was getting very rude and impatient. He was very annoyed by my wife and I when we were asking questions. He just wanted us to leave. We picked up the car and surprise, the car was very dirty, with sunflowers seeds all over, a plastic part to lift up the seat was broken and hidden under the seat, the outside of the car was very dirty and dusty. When I told him a plastic part was missing, he acted like I was lying and that the part was already broken when I dropped the car off. I finally found it under the seat so they broke it and hide it. I told him the car was supposed to be washed but he didn’t pay attention to me at all and left me with my unfixed and dirty car.My wife then called the service manager. She didn’t even listen to her and kept cutting her off, she said she would call us back the next day with Buck but of course, nobody called.They’re unprofessional, the technicians don’t know what they’re doing and are not taking care of the car, and the service people should actually not work in service.Worst experience ever. When we dropped the car off we saw the new E-Mustang and were thinking about if. But now, we will never buy Ford again and for sure never go back to this awful dealership.

The staff at Team Ford are always courteous and helpful. They get my alignments perfect, the first time. They do an excellent job and really care about their customers and provide excellent service! Always a pleasure to do business with them.

The staff at Team Ford has always been excellent. When we had the issue with the moonroof exploding they went above and beyond to help get it covered and repaired in a timely manner. They also put me in touch with a customer service agent out of Texas that was great.

Great dealership. Dennis was great in helping me through the ordering system. He was there at every step. I love my new Ford F 250 Superduty. I am very satisfied with Team Ford.

Took my Ford F-150 in to be serviced due to my check engine light coming on because of a camshaft position sensor issue, which I told the service department about when I called. They said they couldnt get me scheduled for a week. When I brought my truck in a week later and told the service associate I was there for my scheduled appointment he said they dont schedule appointments anymore, its a first come first serve thing. He then said a technician would look at it to verify thats the problem, which would be $180.00 (ridiculous). I left my truck and then the service associate called 3 hours later and said the technician had to leave and they wouldnt be able to look at it. He then said if it is a camshaft problem I wouldnt be able to get it in to be fixed anyway until late September, or I could leave it with them for 3 weeks and they would hopefully be able to get it fixed after that. Both options are unacceptable. The service associate was nice but his hands were tied. Friendly Ford says theyll try and get my truck in to be fixed in the next week or two, and would call me when they were ready for it. Had a previous bad experience with Team Fords service department but wont get into it here. Theyre set up there and system is broke and needs to be fixed big time.

Ended up at Team Ford on a whim, while trying to locate a used For Flex, but ended up purchasing a brand new Explorer instead. In a time when all local dealerships are marking vehicles up $10,000 over msrp, Team Ford is refusing to take advantage of potential customers by employing such practices. What you see on the sticker, is WHAT YOU PAY! My salesperson (David), was very helpful, and actually helped down-sell me into the Explorer, as a Lincoln Aviator had originally piqued my interest. I felt less like I was being SOLD a vehicle, and more like I was being aided in FINDING a vehicle. The overall experience was simple, and hassle free, with my only gripe being that, I wasnt able to use my Ford A-plan discount, but in todays market, I wont complain too much about. Team Ford has earned my business for the foreseeable future.

Team Ford made everything as easy as possible. They were much quicker than they said they would be.

Team Ford was great ! No worries hassle free ! Salesman David Boerman was very helpful and knowledgeableIf your car shopping be sure to check these guys out !A C

The service written was very friendly and work for a long time to get me in due to parts time and me able to get there. A little long but l have plenty to see at your show room. In a nut shell thanks for taking care of my needs.

Rob was fantastic. He listened to us and what we were looking for and was able to fit us in the perfect vehicle. He spent considerable time showing us every detail of our new car. We could not be more hapoy with our new Explorer. Thank you Rob and Team Ford!!

For the past 15 years, I’ve bought my last three vehicles from Team Ford and I’ve always had exceptional service. However, nearly four weeks ago, I brought my SUV in for service because it was over heating. I’m still waiting for it. What’s going on? I’m an Uber driver, so far I’ve lost nearly $5,000 in revenue

Phenomenal!! Stephanie is a FANTASTIC Service Writer that works enthusiastically while providing ample updates.Management is also terrific and great to communicate with😁

Came in for a simple oil change was offered an inspection, tire rotation and wash. After a 3 hour wait I finally got my car and that night discovered an issue with my reverse camera (never had an issue with it before) clearly something happened while they had my car. I went back in a few days later to ask them to take a look at it and they refused to even look at my car to see if there was a simple fix or what had happened. They just denied responsibility. Very frustrating.

The service manager NEVER ONCE responded to a single call, actively avoided any interaction and sent the assistant manager to discuss things with me AFTER I had specifically asked to talk to her, was told by the service department multiple conflicting stories (was told part was in 2 weeks before finally getting my car, which was in the shop for well over 2 months, then when I went in to ask when my car would be ready a week later was told they just got the part that day, AND THEN AFTER GOING BACK AGAIN 2 DAYS LATER WAS TOLD THE SAME THING), was never given a rental car when I was told that I would receive one (only while the car was actively being worked on, that’s fine no biggie but I was never contacted when the car was being worked on. The only positive about the entire experience was talking to the assistant manager, she should be promoted and take Rachel’s spot. Rachel (service manager) clearly avoids confrontation at all costs, to her detriment, as every time I was transferred to her by the service department her phone went straight to voicemail (which btw promises that she will call back by the end of the business day or the next day, which never happened). This avoidant behavior served only to make me more frustrated by the day.

DO NOT take your car here to get serviced!! They have had our mustang there for over two and a half months to replace the alternator. It is finally ready to be picked up but oh now the battery is dead.Yeah it sat there for two And a half months and now we are suppose to pay for a new battery. Our service agent also quit at some point. They also do not return calls because they no not want to answer your questions. They send you to voice mail and they never call back no matter how many messages You leave. They couldn’t replace the alternator earlier because the only person that could do it broke their hand. They are just a mess. Take your car anyone else to be repaired. The SVT sign in the front does not mean anything. Again DONT DO IT!!!! The have one star because I had to.

I went to Team Ford Lincoln get an engine rattle fixed. They said they fixed it, and as soon as I start the car I hear the exact same rattle. They said: “If you want to schedule an appointment to come back it will take 3-6 months! Whoa! Ok… Not happy about that.

Great dealership had a problem with my brakes no one could find the problem. Took it to Carla at Team Ford. Problem solved.Thank you Team Ford!

When I called they got me a time that worked for me. They checked everything and let me know what else was in need of maintenance and what the cost would be, but they werent pushy about making me get those things done. From the guy who checked me in to the tech telling me they were done. I would highly recommend Team Ford for your Ford vehicle maintenance. Thanks for taking care of the piece of equipment that makes me my living.

Another great appointment at Team. Had a couple accessories installed. Prompt service and quick install. Nick(my salesman) took care of everything.

Mike Morris-Service Advisor is the consummate professional who is knowledgeable, personable, genuinely interested in resolving any matter that is on the customers mind.Mike is the best Service Advisor I have encountered to date.

Had to come in to get an emissions test on my Ford Escape before going to the DMV. Great service but the wait was a little long…that is the only reason for 4 out of 5 stars.

Connor was extremely helpful throughout the entire process. He and a couple others employees stayed way passed closing for me and my husband.Team Ford was the third dealership we visited, and Connor was by far the nicest. He was not pushy at all which is one of the reasons we decided to go with Team Ford. Thanks a ton!

If service manager was more available or at least return calls it would be 5 stars

Good service from Jesse. Jesse gave excellent and updated communication regarding the service needed for our car. The service technician quickly resolved the problem. Good job!

Excellent employees and communication. They are very friendly and understanding.Scheduling online is relatively easy. Only small hiccup is the wait to have an oil change even with an appointment

UPDATED*** since this matter my issue has been resolved. Thank you to the Ford/Lincoln team. Very fast / accommodating service. I will be back.Service was awful. I was told my oil change would be 2 hours and I’ve been here nearly 4 only to be told their system went down and they have no idea when it’ll be done. Sat here for nothing. Won’t be back.

Ive been dealing with team ford for a while! Bought my first vehicle in 03 and have bought a few since then! The service advisors are good but the service techs need help!! Took my f150 in for service was having brake issues.They had my truck for 2 days. Upon getting it back and paying for it! The brake issue still existed! The truck was never tested before handing it over to me or else they would have caught the issue! Few days later, I noticed a lug nut missing. Meaning they never tightened it! I expect this kind of service from a back alley shop thats why I take my vehicle to the dealership for service so these kind of mishap dont happen! Not happy with Team ford service!!

Stephanie Rhodes and the service team at Team Ford are great. They have always taken care of me and my cars. I wouldn’t trust my car with anyone else.

Dealing with Team Ford and Daryl (salesman) when purchasing my new 2021 bronco and past vehicles has been nothing but great and will be doing future business with them!! Thanks again to the team at team ford!!!

Called for an appointment. Dropped car off on Thursday and was told they most likely wouldn’t get to until the week after. A week later I called and found out my Advisor was on vacation. They gave me someone else. He never called me to give me an update. Called back the next day. Left message with asst mgr, no return call. Advisor called to let me know vehicle was ready.When I showed up and looked through the paperwork I noticed they could not find the issue with the light that was hanging out of my drivers side review mirror. I drove off and it fell out. They didn’t fix it. After a week, now I have to take it back in.In my opinion, this place has lost their focus on true customer service. Even when calling they cut you off to immediately put you on hold. 34 years in the service industry, I may have a little bit of a higher standard, but I just want to believe I am valued as a customer and not hear I’m sorry because they didn’t fix what needed to be fixed.

Customer service was horrible. Took my car in on Aug 11th for a chain rattle it was making at the start of the vehicle. They told me they couldn’t address the problem until Oct 6th. Came back on the 6th of Oct to which they said the problem was a recall but since I was over the mileage now, which I wasn’t back in Aug I was responsible for 100% of the cost which was over $4300 dollars. They would not honor the mileage from August.

Prompt, friendly service. Love my Ford Pass Rewards! Nice waiting area with wifi. Truck is always returned washed.

HORRIBLE!!! A 3.5 hr job turned into 5+ days... no loaner, rude contact person, insincere apologies and empty promises!!I received a card to get a recall done on my car. When I called and scheduled the appointment, they asked if I wanted anything else checked while there. Since I paid for an extended bumper to bumper warranty, I asked them to check a noise. Upon arrival, they said I didnt have an appointment. Then, said it was in the computer, but not saved, but they could still do it. It was 9am. My car was to be done by noon that day (Thursday). At almost 2pm, I hadnt heard anything and called. She said the mechanic was struggling and needed a couple of more hours. At closing, I received a call that he broke the knuckle while changing the wheel bearing and now needed to order a part. It would be done Friday or Sat. On Saturday, still NO UPDATE. When I called them, I was told there was nobody there in service. I demanded a call first thing Monday morning. I got a call now saying the part did not come by Sat, and now it was missing... taken to another dealership and they had to find it and go get it. .. but the car was supposed to get fixed that day. By 3pm, seven hours later, NO UPDATE. I called and asked for a manager. He of course apologized and said to come at 4:30.. hed make sure it was fixed. He also said hed throw in a couple of oil changes. When I arrived, I was told he decided to leave early that day... so no consideration or oil changes. My car still was NOT done. The mechanic also had to drive it to make sure no lights stayed on. Just before they closed at 5pm, I was given my keys. When I got in my car, it said 6 miles to empty. I went back in and said they could have at least put some gas in it for the fiasco they created. The rude young lady said, there is a station at the bottom of the hill. Youll be fine! I thought maybe a letter in the mail... email... call this week. NOTHING. I bought 2 cars there in one year and took one there for extensive repairs after a hail storm. Needless to say, they will get no more $$$ from me!

The staff is amazing & very professional. Make you feel at home no pressure to buy. Ask for Jose he’s great salesman.

Took it in because the trucks shakes sometimes, along with a loose mirror and oil change. They said it will take 3 to 4 days before they get to it. I called on the fourth day and after about 5 hours I finally got ahold of them and they said oh yeah its ready...we fixed ur mirror and did the oil change. We drove your truck for 6 miles and couldnt find a engine light on so theres nothing we can do.Being it had less than 7k miles and has done it since new 2021 King Ranch...I dont see coming to Team Ford again. This is my first Ford truck and coming from years with Dodge I never had that problem with Service being so poor. Oh well its the last Ford Ill buy.

The service writer did an excellent job explaining everything to me overall I am very happy with the service

The service advisors at Team Ford are amazing, they listen to your concerns and are very quick to fix them. I wont go anywhere else. Thank you Team Ford.

Great service center. They are. honest, and reasonably priced. They even picked me up to get my car from them.

Dave was fantastic! Highly recommended and the process was extremely fast. Never been in and out of a vehicle purchase that quickly.

Excellent customer service. Friendly staff with a great attitude and work ethic. Love having my Bronco serviced at Team Ford. Always gets it done in a timely manner.

Oscar was helpful and worked in my best interest. Kept me informed of how things were going.

My vehicle sat at the service center for a week (7 days). I received only 2 phone calls the entire week and they both were to let me know that they haven’t been able to get to my vehicle yet. On the 7th day I lost it and talked to the service manager and demanded my vehicle back. They did do my warranty work before I picked up. I received my vehicle back, no car wash. Horrible experience, I truly felt like they didn’t care at all about me or my vehicle. I will never go back.

The salesman Robert was very nice and professional. This was my second purchase from Team Ford and I look forward to making another

Passing through Las Vegas on a road trip and needed a 10k mile service. 2500 miles from home and they treated me right! Better service, friendlier people, and nicer facility than home! Wish Team Ford was in Maine or New Hampshire, thanks for treating us right!

Best car buying experience of my life! Everyone was very helpful and knowledgeable. I will never buy another Ford anywhere else.

After having such a bad experience at a different dealership, Team Ford was a breath of fresh air!!! M. Phelps was absolutely wonderful to work with from beginning to end. Other staff members were very attentive and helpful when needed.Location was easy to get to right off the freeway. The lobby is beautiful- huge plus for the cafe.Can not comment on the financing aspect as we brought in a check from our bank.

I really hate to leave poor reviews but I had a horrible experience related to replacing a tire. I went to Ford-Lincoln because upon calling Herman and was quoted $129 for the tire I needed. I asked if that price Included labor and was told yes via phone (which shocked me bc it was even cheaper than Sam’s who would’ve had a week wait) . He said the tire wouldn’t be available until the next day but was in a local warehouse and would be on site between 9-10. I made an appointment for 10am. When I arrived the next day I was greeted by Mikayla. I asked her whether I should stay on site or leave. She said I would be done in around 2 hours so I elected to stay. At 12:30 I was approached by Mikayla and told that the tire had not arrived and she was coming to tell me. Mind you this was after 2.5 hours. So they arranged a Lyft for me to go to my job, which I adjusted my schedule for(for the tire repair). Mikayla doesn’t reach out to me, instead I have to check back with her at 4:59. This is after I spoke to their extremely rude receptionist who kept forwarding me to lines that were not available/ going to voicemail and acting extremely exasperated because I kept calling back to speak with other personnel. I get a text back from Mikayla who indicates the tire is still not there. Why wouldn’t she have contacted me to let me know that 4 hours after I left the facility. I asked her to check on the warehouse she said staff wasn’t responding. So she arranged another Lyft for me to come back an retrieve my car with the spare that was on it. In the midst of going there I was texted that the tire finally made it and they were working on it.When it got time to pay all of a sudden my quote was not inclusive of labor and my total was $167/169 I can’t recall. So I asked to speak with a manager. Eddie was very gracious at least and removed the Labor costs (that’s why they received a second star bc at least he was receptive- Also the woman at the register was very nice and courteous). It left a horrible taste in my mouth and I’ll probably just have to go to another Ford for service in the future.So update. The manager Carla reached out to me directly about my experience, listened to my concerns, and offered a resolution that makes me feel better about it. I’m happy that they could take the criticism and commit to improvement.

Jesse the tech consultant is amazing he helped us several times and he always call us to give us an update. He is the best

Great place to buy a car or truck friendly staff made the process a breeze if they dont have what you want on their lot they will work with you to get what you want and to get it right.

Tom Spencer and his team are outstanding!! 6th car/truck/SUV me and my family have gotten from Tom and Team Ford! Always a A+ experience!! Highly recommend!

What a shady company - their online appointment system is literally useless. It means nothing. We had an appointment at 8AM but upon arriving the technician informed us they were full today and the appointments arent guaranteedSo if thats the case, why bother having an appointment system?Trash. Absolute garbage. Dont waste your time with these clowns.