Our salesperson was awesome to work with. He really listened to us in regards to what our wants were for the new car we wanted to purchase.Prior to this experience we had gone to Hyundai and Mazda and both were not very good experiences. Hyundai and Mazda tried to sell us new autos many thousands above MSRP with the reasoning of supply chain issues. We understand there are real issues with computer chips and the supply chain, but it really looked like those two dealerships were price gouging. AutoNation Buick did not increase their new cars above MSRP and worked with us to find the exact vehicle we were looking for. Overall a great experience!!

Excellent experience with Keryon (Salesman) and Chris (sales manager). Less than stellar with the finance guy (don’t recall his name).I was in desperate need of a truck since I was short notice moving back to the US. Prior to flying back I searched nationwide starting mid May for a 3500 Denali in white or silver. The dealers that did have one wanted $10K over MSRP or would not ship it to Las Vegas. I got into Vegas and Autobation had a blue one listed. I went into look at it and it was presold. I said I would take any color but black. They had a black 2500 in bound. When the manager agreed to do MSRP, I just went for it. Keryon made the process easy and they even gave me a loaner car for a week till the truck got in. This saved me $800 on a rental car.Now the finance guy. He called me into his office knowing I was paying cash, no trade in. He started to talk warranties and other add ons. I told him I was not interested and he immediately became rude and short with me. It was very obvious he was mad that I wasn’t going to make him money. Even after the engagement I had to call multiple times to get an emailed copy of the docs I signed. I almost asked to back out of the deal because I did not trust him.But with that said, I would reccomend Autonation to my friends. I very happy with my truck and experience.

Didnt even try to work with me on what I wanted my payment to be. Be careful they have their cards listed above the high end of the Kelly Blue Book value which means you are paying more for a car than its worth. Dont let these guys scam you. When I told them they were to high all he said was, yeah we know but Auto Nation wont come down on the price. They are ripping people off.Update: The General Manager Nick contacted me about my experience. He offered more for my trade in to balance out the fact that they are over priced on the car and did what we needed to get the payment we wanted. We are buying the car tonight and have been directed to a much better sales agent named Steve. Still only giving 4 stars since they need to get rid of some very lazy employees.

John Wong is professional and knowledgeable when it comes to GMC and Buick vehicles. I had to leave my car at the dealership for 5 days and I was so grateful that he consistently provided me with updates. He was always accessible by phone and made the experience exceptional.

Every time I go in for service, Mike Terhune and his staff John Wong makes it a great experience, I felt safe, it was done in a timely manner and as always done correctly! I never have to worry about a thing! My Envision runs great and I am very satisfied with their work!

Easiest car buying experience we’ve ever had! Ray is great, we went in knowing what we wanted and we weren’t pressured into looking at more expensive cars. They were also very welcoming and accommodating, even with our one year old with us.

Great service from AutoNation Buick GMC. Steve was very accommodating and easy to work with. Service (oil change) was completed on time and the free wash job on my truck was impressive. I couldnt be happier with the service I received!

It was a great experience. Stephen was great, very knowledgeable about the vehicle and so helpful. Don who helped with the financing was also very good. Im thrilled the vehicle I wanted was on the lot! I love driving my Encore GX. Im very happy with the whole experience.

I sent an email of dissatisfaction in regards to my last visit. After little to no communication about my vehicle status and getting it back after 30 days, after requesting an oil change to find out either someone lied about it being completed or it’s just dirty oil and after being told, “fuck you” by the Service Manager, how do you want me rate this? Any other time before this incident was good but not this time.

Fast and friendly. I called with a warranty question, was advised that what I needed was under warranty and they had an opening for me available at 11:30 am same day. I called at 10:45 so that was very quick--only 45 minutes from the time I originally called. I dropped my car off and within a couple of hours I was called and advised it was ready for pickup. Thank you for taking care of this so quickly and efficiently. (Battery replacement on 2019 Encore.)

It bothers me that my 5 year old happily wears a mask for 6 hours a day at kindergarten but grown adults cant seem to at work. With that said the service at this dealership has been solid in the few visits I have had. Ive never felt like I was being sold something I didnt need to get fixed. Their communication was great from front to back. Im actually a little upset I cant give 5 stars.

No matter where we buy a vehicle, we only get it served at Autonation! Fast, efficient, honest, and a comfortable waiting area! Not very happy with my GM product however! Only 11,900 miles on a 2018 and had to replace the shifter, harness, and a module to the tune of $1600.00 Warranty or no warranty these parts should NOT go bad on a vehicle with so few miles and parked in an insulated garage! Not to mention I need new tires! Again...only 11,900 miles on it and insulated garage kept! Micheline tires USED to be a good name...now they are worse than discount tires.

Great experience, Raymond Gallo was straight forward a professional. Im very pleased.

Bob the service advisor was absolutely amazing. Called and kept me in the loop about what was going on. Major kudos to the tech that installed my engine. My baby is purring and moving like a fine tuned machine. Thank you again Buick. You have a loyal customer

I was at the dealership for over three hours. This was told to me up front, so I was prepared. My Service Representative apologized for not having any loaner vehicles not available. With this knowledge given to me in advance, I was okay with the wait. They were very courteous and checked with me often.

Our experience was one of the most pleasant car buying experiences we have ever had. Keynon was friendly and knowledgeable. The whole process was stress free.

The scheduled service appointment was okay although I waited for over two hours. My car is under warranty and needs attention on a couple of items that are covered. I was told to make a separate appointment. I have not been able to schedule an appointment. I have called and emailed the name of the person that gave me his card in the service department without a personal response. Very frustrating. Not a very friendly and accomodating service department for their customers.Still dont have an appointment!

Service was great, service tech was informative about the needed maintenance, car was serviced in a timely manner

I very satified with the service you delivered when I had my car service done at your dealership. Much appreciated til next time.Sincerely,Geri Nelson

Second service we have had on 2020 GMV Yukon and Stephen was an absolute pleasure to work with. Made us feel like valued clients of the dealership and went above and beyond to be sure our needs were met. Appreciate the great service!

Brian and the general manager of the service department are honestly two of the best people I have dealt with at a car dealership. They went above and beyond to try and solve the issue I was having with my 2019 GMC Yukon XL. They did things they didnt need to do to try and solve the issues. I have owned BMWs, Audis, Toyotas, etc, and by FAR, this was my best experience when dealing with a service department.

Alan is a rockstar service advisor! He explained everything thoroughly and is a pleasure to work with.

Easy as Usual. Everyone knew exactly what they needed to be doing. So grateful for this new location!

The service advisor and service manager were both rude and condescending with no customer service skills. They did not diagnose the problem and did not continue to look after day 2. No one ever contacted me about my car, I had to return to the building, after 4 days, to get any information. They offered me a $1200 service that may or may not fix the problem, their words. The service advisor, Allen Wright, would not even look me in the eye when he slid the quote over to me. I had a previous SUV with the same issue, I brought the old paperwork in - the were zero percent interested in hearing about it. I paid $168 fee for ZERO - no dx, bad service, rude employees. I did speak with the main manager about my complaints.

Stephen did excellent. Was dealing with a person who hates to sit around a dealership. 32 minutes start to finish. Outstanding….

Chris and Tom were awesome. There was no hassle. They treated me and my wife right. We bought two vehicles from them, my truck pictured below, and her GMC Arcadia. I also referred my employer to them as well. I look forward to dealing with them again down the line

Our sales rep, Tom, was great. He made sure we were taken care of, keep us informed, and gave us advise that helped us with our purchase. By far the best experience I have had with a sales rep at a car dealer.

I really don’t prefer writing negative reviews but I suppose I should here. I scheduled online oil change $110 - when my truck was brought back they changed my wiper blades without asking me or prior authorization - just told me I owed $160. Not cool - will not go back. If they legitimately thought I needed to change them (which I didn’t because the car is only a year old and it’s rained maybe twice last year) they should’ve just told me ahead of time and gave me the option. Felt taken advantage of.

Everything started great when I went in for an oil change and to change a recall airbag. service with the agent started good until all the stuff was finished. When I got home, my son noticed the dashboard with very damaged. I texted the service agent about it and never received a response. I then received an email asking me to provide feedback of how everything was. Which I responded and received a response from an agent telling me that the person I had emailed was no longer with the company. That was very strange as the new email agent advised that as of a prior day, the email agent was no longer with the company and that agent actually emailed me that same day, so the agent was still with the company. I then get an email asking for pictures of my complaint. I sent the pictures and received a response stating that my dashboard was already damaged and was noted by the technician. I responded to the agent advising that my text to the service agent stated by myself that the dashboard was slightly damaged and not to the extend it was left. Till this day, I have not received a response about it the extra damages to my dashboard.Its insane that such a large company and they cannot follow up with with an email after I responded. Now I have a horrible dashboard all broken, when my damages were very little compare to how GMC left it. Totally unacceptable. I will not be recommending GMC services.

The knowledge of factory warranty such as emissions warranty was very disappointing from the staff or they disregard it and expected me to pay for something that was covered.I purchased a car two months ago from AutoNation and had an issue with it. I took it to Buick and they wanted to charge me for some thing that was under factory warranty. It was up to me to prove to Buick that the issue was under factory warranty. This took me the rest of the day on my own was contacting Chevy warranties department. And discussing back-and-forth with Buick and Autonation how and why the car was still under warranty through the factory. I had to call up Henderson Chevrolet and ask them to pull it up by using the Vin number which they did easily and gave me exact mileage and the exact date to where the warranty was up. That took approximately two minutes compared to being told I would have to pay $500 by Buick. It took me all day long to get Buick to acknowledge that it was underneath warranty and the $500 was wavered. I’m guessing they got a phone call directly from Chevy warranty department as they told me they would be reaching out to Buick and inquiring why they were not upholding the warranty.Not happy at all anyone that asks I will tell them the exact same story.

Brian went beyond my expectations to make sure I returned on the road safely. Being a Nurse, a safe reliable vehicle is of most importance.He informed me along the way, he made sure I was still mobile while my Betty was getting taken care of.Im delighted to have her back

ARMANDO B. at AutoNation Buick who took my car in was ABSOLUTELY AMAZING!!!! However, the service manager is absolutely horrible! I called the general manager and spoke to him about my 2017 Buick Regal needing a battery every year since I purchased it in 2017. The service manager told me that it was unfortunate. The general manager told me he would call me back, Im still waiting for that call. $303.20 later for a lifetime battery sounds like we are band-aiding the problem instead of trying to find out why Ive had to get a battery in 2018, 2019 (2 times), 2020, and now 2021. Guess I will never know what is actually wrong with my car.

From the moment I pulled up to the dealership the customer service was top-notch. A Service Advisor meeting the customers at their car and ensuring they meet up with the correct Advisor. The waiting area was comfortable and well maintained. One of the few reasons I have bought from them. They know how to take care of your car and the customer, Thank you.

My purchase here started off well enough, we received a great quote and started the purchase. What I wasnt expecting was having to chase down my vehicle. It took a couple run throughs to get the paperwork right (which is bigger task as I am out of state), then the numbers were incorrect (which I am having to correct with my state since they did them wrong), I had to continuously reach out to them for the vehicle (they received the money then somehow were not aware that it hadnt shipped), I was made multiple promises to make it right and to do something to make amends, but that never happened. All in all, it took about 6 weeks to get the vehicle. I began this with the hope my company had found a reliable auto company to purchase from. We did not and I wouldnt recommend buying from them online.

Amazing! Stephen is awesome and worked efficient and on time to make sure I was happy!

Excellent! Went to talk to Chris and he introduced us to Daniel. Daniel was great. He was patient and knowledgeable on what we were asking. Helped us with a lot of the setups after the purchase. Will recommend.

Experience was great. Knowledgeable people who are very helpful. Got what we wanted and it didnt take all day.

Service was fine. Had my oil changed here a month ago, no mention then that I needed my transmission and power steering fluids changed. Got an email a week ago. Would like service advisors to let customers know items of concern personally at time of service. Thanks, no problem with service team. Very courteous. Just blind sided me I had to spend $400 bucks I didn’t expect.

I had the worst experience in the service department I have ever experienced. The lack of professionalism was apparent from the start. I do not recommend you to take your vehicular there. The Auto nation in Henderson on Gibson I highly recommend.

Have platinum warranty..they first wanted to charge me 540 for repairs. After I spoke to warranty company I was only responsible for the new filter. Then the charge me 150 to install the filter.I waited for vehicle for 10 days. They dont return calls and I feel robbed.

While vacationing in Las Vegas my engine light came on!😟 Based on reviews I chose to take my LaCrosse to AutoNation Buick GMC West Sahara. Reviews were true. I found the service department to be friendly, knowledgeable and honest. I spoke with service manager and found out hes been there over 20+ years, keep up the good work!! Made it home safely and car is running great, thank you.

Armando the advisor is very professional. He took care of every detail regarding my vehicles and kept me informed about the works performed.

Excellent customer services. Staffs were friendly and very helpful.

Quick turnaround on an unexpected issue. Thank you!

The process was easy, our salesman was excellent, just a great experience

Service Advisor Alan always takes good care of me and my friends. He researches before hand exactly what my vehicle needs and lets me know what is coming up. I absolutely trust his advice and if he says something is wrong or needs immediate attention I absolutely trust him.

Easy to buy, with great staff! Tom and Han are awesome!!!

All my concerns were taken care of on my vehicle in a timely manner.

Great service reps there!! Thank you Allen for all your great help!! Thank

I will never purchase from GMC again. I purchased in 2017 a brand new car. My car has been under warranty the entire time.Each time I return to your dealership for service I am taken advantage of. I have complained about my transmission 3 times. I have been told 3 times nothing is wrong yet when I took it last week to another vendor they found issues.The best part is GMC always finds something outside of my warranty. This past visit I was told I needed brakes and roters all around. For a very expensive price of course. But as it turns out I did not need back brakes or rotors.. I was able to get the real issues needed to be fixed and yes for $420.00 less. Which I was quoted 770 and paid 298.00. This dealership targets women and makes car buying and servicing a nightmare for females. As I stated I will never purchase GMC again which should mean something because I bought GMC due to long family history and employment. I would like to speak with someone outside of this dealership in corporate. Thank you

Chris was fantastic we brought my car in Saturday for an oil change. I explained a noise it was making. He and Allen knew what it was. It was a typical problem for my vehicle.I have a great warranty so, on Monday I brought it back and Allen was my advisor. So amazing! He called the warranty people and took care of everything. He had a loaner for me and made sure they fixed everything while they had it!! Even texted me updates because he knew it was my preference. What a nice person to deal with. I trust taking my car back to Auto Nation whenever it needs services because I know they take care of it and me!

They made sure that my car was well taken care of. I recommend that anyone who has maintenance to keep up the car take it to Stephen Lubawy hell make sure your taken care of!!

This was the first time I met Allen Wright and he could not have been more helpful, kind and caring. My husband just passed away and this is the first time Ive really brought my car in for service. Allen very caringly took care of my immediate needs and at the same time, made me feel welcome to call with questions or concerns and made a point to tell me about the future work Id need. I felt extremely well take care of which is a huge comfort to me, especially now. Please give him my sincerest thanks. Teresa Lauer

Text chat was friendly helpful and efficient

Very friendly staff and sales associates. Ray our salesman went above and beyond to make sure we were happy with our new purchase. Aaron Sanchez our finance guy also went above and beyond. Any questions we had they answered them. Definitely would do business with these two again and would recommend them to all of our family and friends!! Thanks for making our purchase such an easy process.

Would never recommend to anyone! Had me reserve the car, fill out an application, and walked me through the whole process only to ignore me for hours after submitting the application and then being told it was sold 2 days prior.

Custer service is always amazing. Friendly, knowledgeable staff are always quick & ready to help when you arrive. After service, they communicate thoroughly as to what was done to your car & any additional services that may be needed. Highly recommend.

Great communication and quick service! I had come from a horrible experience at another dealership and the customer care I received at Autonation was leaps and bounds over the other. Thank you for making my experience so wonderful. Thanks to Brian in service for doing a great job.

This was the best car buying experience I have ever had, and I am old. Lol! Tom Almquist was professional and knowledgeable, but more than that, he was friendly and kind. These days, that means a lot. Donald in financing was also awesome. Without his assistance, I would not have been able to buy the car. They made the trade-in easy and I love my new used vehicle. Everyone I met was professional and went out of their way to help. Thanks to all of you!!!

Great service, friendly advisor. I was a little concerned coming from Cadillac service however GMC was really good!

I received excellent customer service from Stephen. I was greeted at my car and Stephen was pleasant to communicate with. He also assisted me with a discounted rate which I always like to take advantage of. The service time was conveniently short and I will continue to come here and get my service done right.

I recently purchased a new 2020 Buick with sales agent Keryon A. This was my first time going into a dealership and having a great experience from start to finish. I did not feel any pressure to purchase a vehicle and I was extended every possible courtesy. This is my first experience with the Buick family and Im excited to build my new relationship with such a great company. I would definitely recommend this dealership to anyone looking to purchase a new or used vehicle.

The experience was very good. The Sales person Daniel Farnes was very helpful and very informative. Wonderful Salesman.

The service was what I needed and timely and the staff was professional.

My appointment was made easily, I was given a ride home by shuttle, the only down fall was they did not have a loaner vehicle available, on a repair that I thought had been resolved when serviced previously. I was taken care of with a same day part replacement,which is GREAT!

Armando did a great job, ill be back for sure.

Simply outstanding. Everyone here was superb to work with during my out of state transaction. After having several other dealerships treat me like I was just another customer, Ivory, Cam, and others at AutoNation went above and beyond for me. I got a great deal, and more importantly, everyone I dealt with here showed me kindness, honesty and integrity. I had many questions, and actually ran into one rather expensive issue post-purchase. Where most dealers are done trying after you sign on the dotted line, the guys at AutoNation really stepped up when I needed them to. Before I could even think about complaining, they owned it, apologized, AND issued a FULL reimbursement for the cost associated with the oversight. I was stunned - you simply dont see that nowadays. Could not be more pleased with all aspects of my purchase. Thank you Ivory, Cam, and the rest of the team at AutoNation Buick GMC West Sahara!

Made an appointment to have my oil changed. Service was great and waiting area was clean.

We had a great experience. Ray and Cam are my Prince Charming

Personal service. They know your name.

I work with Steve every time I come in to service my vehicle, it doesn’t matter how busy he is he is always in a great mood. I was early to my appointment, he was more than happy to get me in before my appointment. Had a great experience.

So happy with our purchase! Thomas was amazing and the deal wentsmooth. One of the best experiences I’ve had buying a car in Las Vegas. If you’re in the market for a vehicle go to Auto Nation and you won’t be disappointed!

Tom made this experience the best ever. Everyone was very polite. My car is exactly what I wanted. Thank you Auto Nation Buick GMC!

Very accommodating. Thank you.

We thank Auto Nation for the overall services was of professional nature. Stephen. L. informed my husband and I from start to finish what was occurring. Thank you Stephen.

Everything was perfect Stephen Lubway was so helpful and i could not be happier it was a pleasure to come in and i appreciate everything

Very professional! Brian answered all my questions and concerns, also my car was finished on time and my wait time was acceptable....Thanks again to you Brian and to your service team!........Jimmy King

Good services. Diler always u can fine parts for ur car... But You know diler cost more money for buying parts...😥

Allen is always very helpful and is one of the reasons we always get our car serviced at your dealership

Stephen was very informative and helpful got my car in and finished by the time I was promised, will definitely use the service there again.

I spent several months looking into the right car, going to several dealerships, than one night after asking the manager some questions, he interduce me to (Ray Gallo) Just a few minutes of talking to him, I said to myself I want to keep this guy. He was very knowledgeable! He helped me all the way through, I could not ask for more. I was more that satisfied with the help (Ray Gallo) gave me.OUTSTANDING JOB

Stephan, Chris and Donald were fantastic! It was a smooth and pleasant buying experience. We truly felt valued as customers. This is our third purchase from your dealership and our second purchase from Stephan. You have a great team, keep up the good work. Thanks guys!

Are you kidding me!! thousands of dollars over Blue Book value. They wont budge on price (knowing they are want way to much) you get robbed every time you go there find a different place go out town.

Since we have been with Autonation GMC on Sahara, the customer service has been second to none. We always received the best service and the prices are very fair.

They were able to get my truck in quickly for a service appointment. But, the customer service was terrible. The service writer and the service manager both were not polite and inviting. I would not recommend this dealership.

Bob was great he answered all my questions. But the tech did not do his job now my wife does not feel safe driving her vehicle because she thinks it going to break down on her.

The service person Stephen that helped me was beyond helpful, very courteous, kept me informed of everything going on with my vehicle &he even offered me a ride to work across town since I had to leave my vehicle there, because of him I’ll be a return customer

The reason I keep coming back to the dealership is because of my Service Advisor Allen Wright. It is like visiting a friend when I bring my car in for service. I have full confidence that when he tells me I need something I actually need it and there is no doubt in my mind as to whether or not my vehicle has been taken care of. For this reason I refer others to the dealership and him.

Good service, good dealership.

My truck had a loose battery cable and needed some throttle body work. Mike and Stephen diagnosed it quickly and had me back on the road in no time.

All around great experience

My visit with dealership was great. The problem I had with my vehicle was extremely frustrating, but my service advisor Brian Strawn is amazing.He was excellent about updates, and although the time it took to resolve issue (20 days ??) was a bit long, I appreciate that they provided me with loaner car. I am probably one of few consumers left that despite not having warranty I choose to hv work done at certified center rather than independent shops. Financially that can get expensive, Brian worked with me to apply discounts and although the price still seems inflated, I am satisfied to pay and have the peace of mind that it was done by GMC.I purchased vehicle from Autonation in Henderson but when I upgrade, I will definitely be buying a new terrain and definitely from Sahara location.Quick side note, all the service advisors are excellent employees, Steve was helpful in assisting me on days that Brian was off.I hope you can make a note of this or give some recognition to your most invaluable advisors, they are the front lines that deal with customers.

I had some issues with a service I had received last year and was hesitant about coming in for an oil change I needed, but Steve had assured me I would be 100% satisfied with my service this time around as well as apologized for my prior experience with his team. Within 3 hours my car was ready to be picked up and he made sure to inspect my vehicle and let me know what upcoming services I needed. Was super friendly and knowledgeable! Very happy this time around!!Furthermore, my 2016 Buick overheated last week. I immediately took it in, but it was after 5:30 and the techs had all gone home. Steve got me all checked in and in less than 24hrs they had found the issue and fixed it, all covered under my powertrain warranty!! None of this would have been possible without Steves outstanding customer service and attention toI am going to continue to come back to ANBGMC for my vehicle purchases as well as all my service needs!

Soooooooo many cool cars

They did a great job they fixed my door n I didnt have to buy a new panel tell them thank u for me

Only bad thing I could say, is that Bob spelled my name wrong in his email to me. Other than that, GREAT SERVICE, didnt even have an appointment, just had a light come on, drove straight to the dealership, and BOOM! All taken care of, NO stress and all smiles! Thank you Mike and Bob!

Got a vehicle! Love it!Thanks Ray

I love this group of people. They were so nice and efficient. My battery was replaced and I was made aware that my tires needed attention. In addition, my car was washed. The service was exemplary. Thank you !!

Got the job well done and explain what I need to get done in the future. 👍🏿

It was fast, courteous and efficient. I hate to wait, but thats my problem. And wait was not all that bad. Oh, and the coffee was terrible. Almost as bad as my wifes.