I took my Atlas in for the first oil change/service and it was a great experience! Amber took care of everything and she was great. I received a text message with a video from the man working on my car explaining and showing me everything that he was doing to my car. That was a nice surprise! Everyone at VW was really friendly.

Polite and informative staff throughout the location. I was in and out of there with not only the oil change but also a thorough inspection. The video via text while I waited was also appreciated. Good look under my car! Service Advisor Chris is fantastic and took a few minutes to see how I was really feeling. That time meant a lot to me.

Fantastic service. Chris goes above and beyond any customer service rep I have come across. Superior follow up and absolutely phenomenal customer service.

I wasn’t excited about waiting almost 3 hours for an oil change….. I didn’t make an appointment due to the website said I didn’t need one for Express Service. after checking my filters ( engine and cabin) I chose not to have the dealership replace them, due to the cost to have it done. They could have at least blown them out until I could replace them….. I noticed my air intake cover was not properly replaced and just laying there on top of the air intake. I didn’t bring it in there like that….. I’ve used Henderson VW and I was not happy and switched to this one….. so I really don’t have any other choice…. I’ll probably use a local oil change company from now on…. I paid over 100 dollars for that service and tire rotation. I got a free rotation during the last oil change…. I was charged for this one. Chris was helpful and apologetic on taking 3 hours for the service…..Not real happy…..

So I am very happy with the service I received at Findlay VW North( 10/13/21). They were able to schedule me in quickly and kept me informed about the issues my vehicle was having. Frank was very courteous and showed great pride in his ability to give awesome customer service from being to end. I also received a video detailing what was done to my vehicle and the tech Gabriel M. did a great job explaining what was fixed. Overall I’m a happy customer. I do think VW makes a good effort making sure customers are satisfied and this location did a great job with that.

Great customer service ! Came here for oil change and even got a car wash after. Definitely recommend! 5 stars service, everyone at service was helpful and courteous. Thank you Findlay North Volkswagen

Every time we come in you all step up even more. We get our Jetta services here and we had an A/C issue that took some time with warranty, the part, and timing of work.After all is said and done, Chris F was amazing and calm through it all. We were both thankful that we could work together and see the best in the situation.Thank you for taking care of our car.

Thank you for accommodating me! As a one car household it was so important for me to be offered a ride! You did that and when my car needed major repair, you were there and got my car fixed before the estimate. Thank you!

I really like the service I get here. And the job they do. But it takes them 5 hours to do a oil change. For 120 and some change. It’s a bit steep. I brought in a coupon book that I got in the mail. And the service writer said it was from Henderson. So they don’t honor them. I have to definitely consider finding a place where they do quality work for a more reasonable price point.

Excellent service! Lupe Ramirez is one of the best in the business. She was incredibly professional, did a great job of explaining things thoroughly, and was an absolute pleasure to start the day with!

My first, and last, visit to this dealership. I came in for a simple oil change, at the time they gave me, and its taking 2 hours to get the work done. No communication from the service consultant sitting 50 feet away from me regarding delays, or to reset expectations with me on completion time. Completely unacceptable. Ive been to two other VW dealerships for the same work and been out in 30-45 minutes. Ditto for Valvoline Rapid Oil Change.My input to the dealership: Schedule appropriately (if youre understaffed as you say you are), and communicate with your client if delivery expectations push out. Neither happened in my case.Ill never return to this dealership - I can go to Valvoline or another VW dealership and get the same service, faster, and feel respected as a client.I suggest you take your business elsewhere - you can do better.

Excellent service. Texting a video of the car from the service bay is a very nice touch.

Not the best experience Ive ever had, brand new car 2021 been serviced 4 times already, every time I have to take time off work to drop it off all the way to the dealer and then they lyft you out, means you have to lyft back to pick your car up even though it is a malfunctioning of the product not me willingly dropping my car to service, advise no matter what you hear the area have multiple dealers i advise you to look around take your time before you sign your life away, and spend your money wisely

I took in my 09 jetta for a recall repair and was met with amazing customer service by an absolutely beautiful woman named Lupe. She handled all my questions and was very upfront and informative about costs that may not be covered should the diagnostic find something not part of the repair. She also provided me a complimentary Lyft back home and one back the service dept. when my car was finished being serviced. All the issues I had were solved and had an overall wonderful experience. I am now intentionally looking for ways to damage my car so I can go back and see Lupe again.

Amber was great, kept me informed while the car was being serviced.

We had a great experience with Franky in service! He went above and beyond to make sure our family was taken care of. He worked his magic and got us the best deal. We really appreciate all his hard work and all the Findlay North Volkswagen Centennial Hills staff. Everyone was so friendly and helpful, thank you all and a special thank you to Franky! If you need your volkswagen serviced I would 100% recommend bringing it here and ask for Franky!

Frank was great and very knowledgeableDidn’t have a appointment and still helped me fast was in and out great guy.

Always a pleasure to go into this dealership. Employees care, take time with every customer, and make you feel important..

Joe, Billy, Julio and David were absolutely phenomenal the service we received was undoubtedly the best I’ve ever had. I will 100% be returning to work with them in the near and far future. If you are in the market for a car come here, now actually yesterday!! So amazing thank all of you for helping me!

Findlay North Volkswagen service was great to work with. It was nice to have my car repaired quickly also. Highly recommend

The service department took care of the issue with my Passat quickly. Everyone was very professional and I would trust them again if my car needs any work.

Great customer service, quality, and service prices were actually quite reasonable. I’ve worked with a lot of car dealerships in the Valley, and all of the VW dealers, and this has been by far the best experience.

I had one of the best customer service and car service experiences yesterday. Cris Flores was more than “above average” helpful. He even remembered me from a previous visit two years prior (where I did not have such a great experience).It was the first time I actually felt part of the VW family everyone has been trying to sell me on for the past 5 VW vehicles I have owned. Service fixed issues that I forgot to even mention to them. I can’t tell you how much I needed to be taken care of by service & customer care. Thank you.

Great service and sales! Loving my ID4! GM Scott is so helpful. Great place to buy a car. Will be back for sure.

If you want it done correctly, DO NOT take it to Findlay North Volkswagen! I leased my 2018 Tiguan nearly three years ago and have had all my maintenance performed by the dealership, including oil changes. I recently had an oil change performed approximately 3,000 miles ago (the manufacturer recommends 10,000 mile intervals) and the low oil warning is already lit on the dashboard. I could have excused this as an outlier if it wasnt the third occasion its occurred in the last 10,000 miles. I advised the the service writer the second time it happened, only to be told its normal, which I find hard to believe since oil changes are recommended at 10,000 mile intervals. Most recently, they discovered an issue with the starter and ordered an replacement under warranty, telling me theyd call when the part was received. After a month of not hearing from them and many close calls with my car not starting, I contacted the dealership and was advised the part had arrived approximately 30 days prior, but no one bothered calling me to schedule an installation appointment.I initially considered purchasing my vehicle at the end of the lease, but I no longer have faith its been maintained properly by the dealership over the past three (3) years and look forward to returning it next month upon termination.The dealership appears to care by sending follow-up emails and texts inquiring about your service but never bothers returning calls or texts when you rate their service less than adequate - maybe theyll see this review.

NEVER a bad experience at Findlays.The Service Department is second to none.If you need a ride, they will take care of it.They treat you like family...because you are!Between Scott, Brandy, April, and Cris, if there is ANYTHING you need done, they will make sure that (a) it gets done, and (b) you will be ultra-satisfied!My family and I have been long time customers and especially Brandy and April do their utmost to keep us...and they will make you happy as well.

My service experience at VW Findley is always exceptional. I have been with this dealership many year. Excellent customer service, salesman, and service technicians.

I was provided EXCEPTIONAL service by Frank. He truly cared about my safety and emotions. I came to the dealership with a car that, unbeknownst to me, was unsafe to drive. I was looked after by the staff with such care. I was able to get free lyft rides back and forth from the dealership. Frank was amazing and has sold me on buying a VW for my next car!

Frankie helped me so much! I was in the process of trying to get my car fixed ( safety recall ) it was such a big ordeal because I was also in the process of relocating back to Vegas from Omaha. Out in Omaha they had my car for a week, just for a job that was “a few hours”. Long story short I made a appointment and literally everything from that point on was easy! I thank Frankie for his amazing customer service! He made everything really simple. Love it !!

Great service on my car but they sent way too many messages to my phone and email for two weeks afterwards. It really became annoying.

My wife brought her car for service. Frankie was very helpful and explained everything in detail. The staff went out of their way to ask if she needed anything. This is by far the best volkswagen dealership that we have been to!

Always a pleasure to have my car serviced at Findlay North Volkswagen. All staff are friendly, helpful and professional. I paid in advance for my services when I purchased my car making the experience even smoother. It did seem odd however that they charged extra to rotate my tires. Would have thought that might be something that would be included. Not a big deal, just odd.

Excellent experience. Very professional and friendly staff. They take care of you very well to make your time and experience with them comfortable. Their use of technology is impressive and appreciated the video review from technician prior to talking about the repairs

Great service. Everyone was very concerned that the car was delt with the absolute best care.

Cris is the best at Findlay VW North. Always takes car of the customer with the upmost professionalism. I can’t recommend him enough. Six stars!

I had a little wait.... but I was cool with it... the girl at the desk was more than helpful. And made me feel as though I mattered. Overall it was a good visit.

I really appreciate Chris and the staff members at Findlay North Volkswagen I like the way you guys do my car my Passat love the way you fix her Up too so thank you very much From Audrey Palomo😍

Service was great, got a video with recommendations for my car. Everything was done quickly and even got a wash.

Real friendly and outgoing employees. Frank was an excellent help and serviceman as well!

Everytime i call in or go in theres a new employee giving me the wrong information. This most recent time i called to check on my cars warranty for my battery. I was told one thing and then asked for the employee to look into my policy specifically when he sounded irritated like he didnt want to do such a thing. He repeated what he told me the first time. So when i get in to have my car serviced it ended up being the wrong information just like i thought. Yall need to put your employees through proper training and get quality employees.

It was my first visit and all staff were very friendly. Specially my service advisor cris was very helpful &responsibility. 5star! Thank you.

Thanks for being a great dealership and having the morning tailgate.. Go Raiders

Great communication and service. Visited their auto service due to failing smog test, and some recalls. The technician was great at letting me know what repairs could wait, and which needed immediate attention. Their rep Amber was really great at following up, and explaining the costs.

Frank in the Services Department. He has amazing customer service and was extremely helpful.

Very friendly service, a faster than expected turnaround time, and complimentary Lyft rides home and back to the dealership made this an exceptional experience.

I went in for an oil change and had great service, thanks to Lupe she was really kind and helpful!

I brought my car in to get a tire fixed. I had just damaged the tire driving through road construction and needed to get a new tire fast. Sean in the service department did a fantastic job helping me get the tire I needed and getting me back on the road. I highly recommend the Findlay North Volkswagen Service Center for all your vehicle service needs.

I recently went to Centennial VW because my battery went out and Chris in the service department was right on it ! I told him what had happened with my car he checked my car in and offered me a Uber/Lyft to work because I was scheduled to go to work and didn’t know if I was going to have to call off ! While my car was being serviced he offered to take care of a recall update and I opted to have a service done while they had my car for the day ! To top off the excellent service I was provided by Chris he also offered for to scheduled a Uber/Lyft ride for me after I got off work to return to pickup car before they closed for the day ! If you need service on your car I highly recommend Centinnial VW and make sure you ask for Chris

They didnt have the car I wanted and inventories were low due to the chip crisis. They were not pushy overbearing about buying what was available good visit. If you go to buy a car ask for Julio Lopez great salesman.

Amber in the service department is great she is more then willing to help you with your service needs. Great communication and checks in on you if you are waiting that’s Amber and the service tech who repaired my issue.

Got to visit my man Gordon Smith. He’ll hook you up and take care of you. Just got my first oil change boy I love their service. They really take care of their customers. Love Cenntiennial WV

6 years ago I leased a car for the first time. I also leased a VW at Findlay North VW…. 3 years later, I bought a new VW from Findlay….. I’m a convert,, love VW’S,, but it’s the customer service that has brought me back. Time and time again. Everyone has always answered my questions, made me feel WELCOMED, never like I’m putting them out, like FAMILY!!! Thank you 😊

On our way to Vegas for a quick business trip we had some car trouble so we contacted Findlay Volkswagen on our way into town Thursday night. We spoke with Amber and she said they were booked through the weekend, but to bring the car in for service and they would try and fit us in. We took the car in first thing Friday morning and they were able to immediately inspect the car and diagnosis the problem. They did not have the part on site, but had it overnighted to their shop, repaired the car Saturday and we were back on the road home Sunday. Our experience with Amber and this dealership were top notch. If it wasn’t for their great service our trip would have been horrible. We had such great service we joke that we will be driving to Vegas for all our car service needs in the future. Thank again!!!!

I had a great experience buying a car from them. They also have done work on my other VW and the service department is top notch.

Our new Atlas broke down while visiting from out of town, but while there were no loaners available due to the chip shortage, the staff at Findlay, especially Vito, went up and beyond to move our car up the service so that it could be fixed within two days. They also provided Lyft assistance during the entire unfortunate situation. So shout out to Vito, who kept his composure dealing with two overheated and anxious customers.Thanks! Mike & Wendy Pugliano...St. George, Utah

I was very satisfied with Eric Torress help he was amazing! Very laid back and took his time explaining the cars features. I would highly recommend anyone coming in to buy or look at a new vehicle to ask for Eric!!

Great place to purchase a VW, friendly staff.John was super nice and Michael was awesome.The guys here helped me out to find the right car for what I needed. Michael was helpful and allowed me to test drive several different models to find the one that I was comfortable with.Definitely recommend them if you are in the market for a VW.

Cristopher is my favorite Service Advisor. I am always happy to deal with him when it comes to keeping up with the maintenance on my VW.

I went here for a Halloween event and it was delightful! The whole family enjoyed it. There were even cars on display. Beautiful place.

Have 2019 Jetta below 30000 miles have to bring car 4 times because check engine light came on in few weeks, poor communication of dealership ( we will call you when part will arrive, and NEVER did, so have to call many times to check status ( good luck with finding advisor, you will have to keep calling because he will not call back )

Very professional & trustworthy. I will be a returning customer.

I had a great experience getting my car fixed at the Findlay North VW. The customer service was excellent. Allen and Amber were very professional. I will definitely bring my car here next time.

I have been dealing with Findlay North VW for around 10 years. I have bought vehicles and used the service department multiple times.Each time the problems were explained clearly. Solutions and options were also presented in a concise manner. On large projects, payment options were offered.Repairs were always completed in a timely manner with the utmost detail to correctly completing a job. I have never returned for the same problem twice on the same vehicle.Without hesitation I can recommend using the service department for any of your needs.Thank you Frankie Montrone and all of the workers at Findlay North VW for a difficult but an outstanding job well done.

Sean the service person was very nice and helpful. My first time here as I just moved to NV. I felt welcomed and attended to. Car was washed and very clean when given back to me.

Service was great! They took care of me right away and the maintenance didn’t take too long.

Had a great experience with Joe buying our VW Atlas. Seriously, as easy as it comes and does not pressure you! If you come here, ask for Joe!

I flew here from nm to purchase a vehicle. John the manager is great and fixed the issue with my local vw immediately.

The real reason I come here, they have a great coffee maker. The staff is friendly and they’re pretty fast. My only hit is for the short cords on the charging station.As a new courtesy, they now text you with a video from the tech with a vehicle health report; cool.

Rip off bad service have owned 8 VW in my life. Sold the last few because of the serve this dealership gave me.

Frankie was a great service advisor. I brought my car in for a check engine light and they found a crack in my intake manifold. The car runs great, no dashboard lights, and they saved me money on the services.

We always take our VWs to the dealer for anything they need. Where we used to live, in western Washington state, the dealer gave us five star, red carpet treatment. The people here are nice, service is decent, and they’ve done good work.I gave them four stars though, because they just don’t coke close to the service staff at our dealership in Washington, Roger Jobs!They COULD get the extra star if they put monogrammed mints in the cup holder of your car after servicing it, had a drive up service area whose door opens when you arrive, etc. it’s the little touches that make people feel really valued!

Chris was terrific. He was swamped but still took the time to help me get my car done and back to me.

I Dropped off my car and they looked at it first thing in the morning. As soon as it was diagnosed they let me know what the issue was and began checking with the parts department to try and fix it. As soon as it was fixed they called me and got me a ride back to the dealer to pick up my car.

I’ve been coming here for years and I’ve never had a bad experience. From sales to service, I have been very comfortable coming here.

They have an awesome team here. Very friendly and helpful. I couldn’t be happier with my new VW! Thanks y’all 🙏🏼

Great customer service, they took care of my engine light efficiently and fast service. I am satisfied I would recommend .

Jake was the best. Seriously. The best. Gordon is awesome too.

This location has now emailed me 5 times, texted once, and called once since my visit on Friday asking to rate the service I received while visiting this location. It’s Monday. So in a span of 3 days, I’ve been contacted 7 times. It’s ridiculous. Here’s your rating! Learn how to leave people alone.

After breaking down in UT I was forced to tow my 2014 TDI Passat to St. George. They attempted to sell me a new Dual Mass Flywheel saying thats the issue. I knew it was not. I was able to get my car home and took it to Findlay North Volkswagen which is I had been to once before. Vito took care of everything. He kept me up to date and was always polite and professional. As the codes my vehicle indicated injector number 4 had failed and was replaced under warranty. I was able to pick up my car a couple days after dropping it off (part was on order) and it had been washed and runs fantastic again! Thank you guys for getting me back on the road and NOT trying to sell me on a non warranty $1600 repair. My review for the other dealership will NOT be kind as they did scam me saying my Adblue was watery...it was dealership added VW brand Adblue LOL. I will be taking my vehicle back to them should the need arise. Thanks again Vito and the technicians behind the scenes that took care of me and put in the time and work! ---Curt

Findlay N VW is refreshing. I found the Findlay sales and service groups to be fair, corteous and going the extra mile in regards to service. In todays lack of customer respect...I was extremely impressed with the FIndlay N. VW Team. I will continue to give this dealership as much business as I can.Tom Cravens

Chris is always helpful even when Im being a pain. I always appreciate it 💯 😌

Cool cars and friendly staff. They offer many great deals and even electric cars.

Excellent service. Cris was very efficient with my needs & keeping me posted on my car. Everything went well.

I had a 50K transmission service done, and thats when all my problems started with the check engine light. I want the problem fixed, and being sucked dry by your system.

Services were handled professionally by Sean Bahr.

The best service advisor by far Frankie! He went above an beyond an kept me in the loop every step!!!

This is our third time using Findlay VW.. recommend sales and service every time!

I has a musky smell in my car from the hummid place I lived before. I didnt know that it would fall under the warranty but it did. They fixed it up in a swift manor. Completely satisfied.

I was looking for a quality car at a reasonable price so I sent an Email to Findlay Volkswagen because I loved what I learned about the Jettas fuel economy and price point. I was contacted by a representative named Sevag. Fantastic guy. By phone we were able to communicate and he understood that a drawn out process would not work for me due to my being severely disabled. We came to terms over the phone before I went to the dealership as to save time. Friendly people all of them. I was in and out in an hour. They even give you a full tank of gas. Afterwords Sevag even delivered the car to my home. Just a great experience all around. Thank you again Sevag. I highly recommend that you ask for him if you desire a Volkswagen.

Another great experience at Findley North VW! They send brief videos now with a service or repair! Its great! Gives me a heads-up on getting a ride to pick up the car, not to forget what the persons who worked on the car found! Good job!

Great job, quick and easy.

Good service was helpful and friendly.

Unfortunately we were not able to buy our new (used) Atlas from this dealer because there wasnt anything available that met our search criteria. However, from the little experience I had with them - I wish I couldve purchased from them. I dealt with Chris, the service manager regarding a Used atlas we planned to purchase that he was overseeing the inspection on. Chris was extremely helpful, seemed very knowledgeable of the product, and couldnt have been better to work with. This dealership knows their stuff and it shows. If you dont purchase from them, at least give them the opportunity to earn your business in their service department, such a great experience.To the owners / management, you guys should be extremely grateful to have someone like Chris on your staff. The way he treats your customers gives a great impression on your dealer ship - keep him around.

Price was a little high, but the work was good and my car runs much better,

Their car detailer absolutely slathered the interior with Armor-All and then let it bake in direct sunlight for hours. The result was a bunch of sticky junk(the Armor-All) between many buttons including the window buttons which were the worst. My fingers got covered in sticky greasy stuff from the window buttons. Then I look in the engine bay and there are literally pools of Armor-All in there. Tons on the air box and there was so much on the plastic engine cover that I cant even get it off. It is between two layers of plastic now which cannot be separated without breaking them so not much I can do.It took me several hours to clean up what they did there. Hours I didnt need to waste. Im including pictures of the air box below to show just how much Armor-All they left on it. Some black painted surfaces also have what seems to be a permanent rainbow effect in the engine bay now. Armor-All is not for painted surfaces for a reason.Then the person who put my temporary plate on made their own hole on the cars plate holder. There was a perfectly good one right there to use but they went the extra mile and screwed it in crooked and sideways and made their own. They ruined the hole next to it as well because its halfway in the hole but Ill just buy my own parts to replace that. I shouldnt have to though.I decided to double check the engine air filter next. It was listed on the Certified Pre-Owned checklist as clean. It is pretty dirty and definitely needed to be changed. Maybe I have a different idea of clean than they do. I uploaded pictures of all of this. I dont believe they actually follow the checklist and they just marked the boxes off without looking over anything.When you have the dealership telling you how they go through almost every single thing on the car and make sure it is right and good to go that brings with it certain expectations. Things like them actually following through and checking that stuff. You are paying more for it to be Certified Pre-Owned because they are supposed to bring the car back to a well maintained vehicle if there are any issues detected. The air filter I talk about above is one of the easiest things to do but they simply marked it as clean and moved on. If they did that to the air filter then there could be other more important parts that need attention that they also ignored. Ill have to take it to a private mechanic. The CPO checklist for my car had every single thing listed as clean. There wasnt anything they thought it needed.The salesperson I dealt with was Tarrah. She did a good job and was great to work with and is the reason for getting 2 stars otherwise this would be less to me. I also had to work with Larry and would definitely choose not to work with him if given the choice. He seemed really sketchy and not trustworthy. This should make it easy to identify me from the review and thats fine but there isnt really any resolution they could offer me.If this gets a reply saying they will offer to fix things at this point Im not letting them touch the car. There are other Volkswagon dealers in the Vegas area.To see the pictures you might have to click and look at all my reviews and pictures posted. Some got posted twice.

The people is nice I love the place and Im getting ready to buy a car

Everybody we were in contact with was very friendly and professional. They all listened explained and took care of the problem in the allotted time I would highly recommend your dealership

Everything was great until the next day the car broke down again with the same problem. Took it back in and it was fixed correctly this time. Atleast it is still running now.

Best experience ever. Ron Shirley was the greatest. He made sure all my needs were met and made my time at the dealership enjoyable. Shout out to Paul as well for making me the perfect deal. Will definitely recommend them to all my friends.

Dealing with the Service Department is like visiting the set of “The Walking Dead”.The Service Advisors are oblivious about their surroundings. Expect to wait hours for simple services (oil change, smog check).