Wow, what a great job they did! My driver window wasnt broken but the mechanism was. I had already replace the part 4 times prior to my visit to this establishment. I bought the part myself and had them put it in. Apparently I had been missing a pin to hold the window. That was causing all the repeated issues. The mechanic made his own pin. The window is working perfectly and I couldnt be happier!! Thank you to the hole team for all the efforts.

First time going to the shop to get my glass replaced. The staff there is super friendly and have great customer service while creating a professional atmosphere. They definitely work on putting the customer first. As I saw one guy come in to get his back window replace but it came in with damaged seals. They were quick to notify him that it was going to take longer and they were going to go get him a new glass themselves. My windshield was quoted to take about two hours to replace but only took about an hour and a half. I was actually surprised at how affordable it is to get your windshield replaced outta pocket instead of going through insurance.

I tried calling numerous times. You cannot get a human to answer any questions. How much will a new windshield cost? No idea. You cant ask anyone and the robot has no idea. The robot will cut you off and no matter how many times you call-no service. Terrible company. Get your glass somewhere else.

I paid in advance to get a chip repaired. The technician did a terrible job and it looks worse than before I got it fixed. I drove up to a shop to see what they could do about it and suddenly my $100 chip repair turned into a $1400 windshield replacement on my brand new Ford Bronco. Thats all they said they could do for me. I requested a refund and was told I would get it.Ive now been waiting over 2 months for a refund, even though I call them twice a week, and its almost impossible to get in touch with the service department. Even when I do, they always say, Ill elevate this issue and thats the end of it.Ive used safelite before and had a good experience so to go through all of this is a bigger disappointment than had they always sucked.

I am very frustrated with this company. The first appointment, the tech did not set the windshield on my car correctly, causing the outside side panel to not snap in all the way so it ends up lifting. Yesterday on the freeway the whole thing almost flew off.When I had the second tech come out, he told me the windshield needs to be taken off and reset properly. But he did not do that. He spend 10 minutes shaving down a clip and putting double sided tape on the underside of the panel and that should hold it down. But in the pictures you can see no tape was used and I dont see any clip that looked to have been shaved down. So what did he do for 10 minutes?Well it didnt. Ive sent 2 emails, a call to customer service which was everything but that. The guy was rude and had attitude then when i asked for a supervisor, he transferred me to a voicemail.Day 3 with this ongoing issue and no response to either of my two emails has been received. I paid out of pocket as part of my Deductible when going through Geico and this is just all around frustrating.

Adrian went out of his way to get my windshield replaced! Great job!Great customer service!!!

Well Ive been waiting two weeks and they still havent fixed my glass. Cant get a live person to talk with..Well finally got my window done and Im very happy with the installation. They even washed all my windows. I couldnt be morepleased. I love you Safelite.... C.Andrews

Jay is the definition of customer satisfaction. Hes definitely an asset! Give this gentleman a raise please! He notified me of my old wipers, I had a new set in my garage. Bring them with you and Ill slide them in thank you so much Jay! May you never loose your consistency and recognition!

Did not use this company. I could not talk to anyone. The phone number did not connect me to a live person. All I was trying to do is get a quote for a new windshield

We made the appointment online for 3:30 pm Friday July 9th. We checked in the car at about 3:15 and was told by the receptionist that it would be about 2 hours. This was confirmation of what the website indicated that it would be a 2.5 hour job.After checking the status of the job online at 6, i tried to call the office. The office closes at 5 pm. I received an email at 5:59 pm asking to prepay and that I could use the link to check the status of the work. It was not complete at that time. I received a phone call from Brandon, the gentleman who did the work at 6:31 pm. He had finished the work. He asked if we could get there soon to get the car and I told him yes and that we were on our way. He said that his manager would wait for us and that our car would be out front and wiped down and ready to go. I then received an email at 6:38 pm stating that the work was completed. We were en route already to get the car.We arrived at about 6:57 pm. The doors were locked and no one was present. Our car was no where to be found. We drove around the building to the rear of the office. Knocked on the door. No one there. I called Brandon. He was already on his way home. He gave me the phone number for the manager who was supposed waiting for us to arrive. He said that we were too late and we could get our car tomorrow.Absolutely the worst customer service. Broken glass pieces on our floor mat in the vehicle. When I returned the next morning to retrieve the vehicle, the manager was no where to be found with any sort of explanation as to why we were told that our car would be there and he was waiting...but had left. Have not been contacted again with any sort of apology. WILL NEVER RECOMMEND THIS OFFICE to anyone.

I had them come to my house and it took about 2 hours, which was fine. My windshield looks nice. However, I recently noticed the rubber seals along my headlights were missing. Also, the tech put my entire wiper arms in the wrong spot. The passenger side was hanging off my windshield about 1/2 an inch. (Because it was supposed to be on the driver side THE ENTIRE ARM)Like come on!!! My hood now moves when my wipers are on and I am to upset to even have them touch my car again. ONE STAR!

The parking lot was double and triple parked. It was completely blocked in front of the shop. I had an appointment and the service took three hours. When I picked up my vehicle my antenna was missing and the one I was given is not my antenna. I cannot recommend the location on Rainbow.

Jay is awesome, very professional. He is kind, took my car in right away and fixed the issue quickly. Highly recommend!

New windshield was quick and easy! I can see when Im driving now, which is a big improvement! Thanks!

I went to Safelite thinking my back glass on my truck was leaking they water tested it and it was my brake lights on top of the cab very knowledgeable and they save me $381 by testing it first and not just changing the glass to find out the light was leaking after anyways a honest Company I recommend Safelite Auto Glass to anybody and I will be back in the future if I need to

Very Polite! And basically says exactly when your car is done, in real time!

On a cross country trip when a rock hit ny windshield. I called Safelite and they came right out and fixes my car in the parking garage. Great service.

Great experience... had to get my windshield swapped out and recalibrated and they were quick and kept me informed while I wait

The level of incompetence with Safelite is remarkable. I called and provided my vehicle and vin number. They scheduled a replacement at my house. They showed up and said they would need to take the car into the shop to replace it. I scheduled an appointment and dropped off the car. When I got there, they said they ordered the wrong windshield and I would need to reschedule. On the third appointment I called in advance and was told they had the part. I dropped off the car for install and was told they had the part. Later that day, they called back and said they couldnt replace the windshield at all and I would have to go to the dealer. This wasted two weeks and in the process of waiting my windshield went from a small crack to half the windshield. Go with a local glass installer rather than Safelite. They should at least be able to tell you on the first trip if they can do it or not.

Went there to get an estimate to get my car window fixed I went there on the 8th they told me they cannot do it until the 18th 10 days ........Ended up going to another place that fixed it same day.

Was told glass would be the same quality as the one replaced. It was not. Disappointed.

EXCELLENT customer service from Eddie Comick and Jason. Definitely recommended!!

Oh my goodness. The website chat help was AWFUL! The rep could not give me an estimate, and told me to refer to the website. Um, isnt that YOUR JOB???? Then, the rep could not understand that I wanted the FRONT windshield repaired, and there was no option to select that so I could get my own online estimate.If you are in Vegas, go with All Pro, if you can.

Very welcoming. Prompt service, friendly staff. I scheduled my car here to get the windshield replaced, and the tech did a great job. I only waited about an hour and it looked great. Will definitely recommend this place.

Excellent fast service with an appointment!Thanks, would use again.

Awesome quick service! Highly recommended! Everyone there was super professional and courteous!

The technician was is friendly and efficient. He gave a thorough explanation of everything was to be done, and everything that could possibly go wrong. Everything went perfectly!

One of the easiest things Ive had to do. And the made sure to get all the broken glass out too. Literally the cleanest the inside my truck has been since I bought it. Will definitely go back if I need more glass work done

Took my car to get a seal on front windshield. The scratch was less than an inch long. First when we called the phone number it said we could only schedule online and due to inconvenience they were giving 25 off on regular priced services. That was okay, fine we go through it. We get there, and we were having a hard time for the people there to honor it. They tell us the disclaimer of possible breakage and thats fine as well. I understand glass can break. That they would work with you if that happens. Costing 300 to 400. Ok thats fine too. 15 minutes later, they call to say it broke. And now they were trying to shove 800 down our throats, no thank you. Never coming here again. Stay away and go elsewhere is my recommendation.

I had two rock chips on my windshield. Jay was my super friendly and professional technician. Not only did he fix my damaged windshield but also cleaned all my windows and vacuumed my car.... Also, the very nice girl in the office (forgot her name) was able to apply a little discount on my bill. I highly recommend this Safelite location.

Service was great enjoy the coffee personnel awesome

Affordable and quick service

Rob and his team went above and beyond to make sure my windshield replacement was as smooth as possible. I have eyesight on my car and in the past there have been issues with calibration and theyve had to put aftermarket glass in, then replace with OEM to re-calibrate. Knowing that, they were able to get the authorization directly from my insurance for OEM glass. They were very easy to work with when I had to change my appointment. Top notch customer service. Would highly reccomend.

The commercial thet say they can fix cracked windows for low thats just to get you down then it cant be fixed but new one 2116.62

Never answered the phone. Called 4 times over a 2 day period. Use the Safelite in 4601 E Cheyenne Ave, Las Vegas, NV 89115 they do a great job.

I came here in a days notice, recommended by my insurance, and Im very happy I did. A rock had chipped my windshield, I was devastated as my car is only 6 months old. I wish I had a before pic to show how amazing the restoration went. The works were very kind and professional from start to finish. The waiting area was well kept, magazines to read, TV to watch, free wifi, even complimentary beverages. The bathroom was very clean (I was there in the early morning hours) but I trust they maintain it through out the day. I was waiting for about 30-40 mins, which flew by as I read my book I brought. The spot that had been chipped looked so great!! Just 2 little raindrop sized chips versus the mini spider webs I had. My insurance covered the cost, l would recommed checking if yours does before you pay for it out of pockets.

Fast work but was disappointed they didnt vacuum glass debris after they replaced shattered side window

Excellent customer service. Explained everything in detail and answered all of my questions.

My car was left in the parking lot of per request of my husband, however it was left with the back hatch not properly closed so when we came to pick up the car it would not start. The battery drained between the replacement of glass and the hatch continuously trying to connect since it is electronic. The 24 hour number does no good as no one answers after hours. We left messages and sent text messages and have never received a call or text asking if or issues where resolved.

After going thru the telemated system to get a quote it youre referred to website and disconnects you. Went thru the quote process online just to find out if your insurance doesnt assist you...its expensive.

Great price and friendly service.

Faulty install of windshield, basically skimmed on glue at the bottom of the base of the windshield to install without removing wipers, caused new crack from small impact to spread in less than 24hrs. They didnt uphold responsibility for it, took vehicle to Glass of America, received much better customer service and they also inspected previous install of windshield and determined that my conclusion of improper install was also right. Dont use safelite, poor customer service and poor work quality.

Great price...too shelf, quick service. Dude installed and was cleaned up within 32 minutes...at my location.

Great work. Efficient and professional.

They replaced the windshield in my avalanche and No leaks, water or air

Tom the installer did a fantastic job, On time very friendly, Outstanding customer service

While driving this happened to me. They say its okay to drive.. sent some guy to fix it and it happens again. Now they wont let me speak to there superiors so I contact the BBB instead. Never responded to my 3 email sent. Do yourself a favor and go elsewhere.

I call and made an appointment. Less than an hour Kevin arrived to my location and I am thankful for him. He works fast and professional!

Tried to call about my motorhome windshield coming loose, was completely unable to talk to someone over the phone and was forced to make an appointment online. So I did that, my appointment had a quoted time of 8 am to 5 pm. We waited all day and finally gave up and went out to eat at 4:58 I get a call that our tech is on the way. He arrives and says he can do nothing about the windshield, he didnt bring a ladder, we will have to drive the RV into the shop. I put all these details in the service request and got no response from anyone until the end of the day when the shop closes. We have to drive to Reno tomorrow (Sunday) and of course none of the safelite locations in the area have appointments until Monday. Hopefully the windshield stays mostly intact for the drive. I have nothing against the tech, but some communication at any point today would have been nice. Customer service is severely lacking.

They were professional, so much in fact that they tend to be pretty busy most of the time

Service was great! The technician was very thorough and he showed and explained everything to me. I would definitely recommend this location.

Super fast service, made appointment in the morning via website and got the windshield repair by 3 pm. Contactless and efficient Safelite Office. This is the second time I use Safelite for my vehicles and I haven’t been disappointed. Repair was a fill for a rock that hit my windshield during road trip,and they did a great job, saved the windshield and the crack is covered. Thanks Vegas Safelite!!!

Excellent service and work. Definately recommend. Price was very reasonable.

Today, while adjusting my rear view mirror, it came off of the windshield.Safelite was the closest auto glass shop, so I headed over.They were able to fit me in immediately, and had it fixed in a couple of minutes. Even better, he didnt change me anything.My windshield has a pretty big crack in it, but Im waiting until spring to fix it.You can guarantee Ill be coming back to Safelite to get it done.

Tearview mirror needed tesealing

It was a refreshing experience, not knowing how I wAs going to fix my window, the commercial helped find them!

They were very helpful on time and very professional

Great customer service for me. Got me in and out and they cleaned my carpets even the windows. Got a full size window cleaner to go free. This place took care of me. Thanks for the rock chip repair Jay was awesome! 😎🤝5 star service ✨

Friendly staff.. And quick service..

Dropped the car off in the morning. They replaced the windshield and calibrated the computer by noon

2:00 Appointment Monday July 232018 🌠Upon locating this place of Business, Jay 🎉 Assistance was Bar None, 5 🌟🌟🌟🌟🌟 Rating. 😀Little over an Hour, I was on my way Home.Sam, Store Manager, Secure the Process and Peace of Mind. Operations Inside and Out, Smooth Sailing. 🚢Comfortable Atmosphere, Clean Restrooms, Refreshments, Making Service Sooo Easy. 😷Recommendation Without any Questions, Enjoyable.Thanks Satellite 💕

Hired this company to repair a window on our work vehicle. Let me start by saying if we could give zero stars we would. Their service is awful. They wasted so much of our time. They kept making excuses for why they sent emails to confirm times they couldnt meet and never informed us nobody was coming. An entire day waiting for no reason. I wish I could bill them for the time they took from me. I will never use them again and I recommended to go elsewhere if you want to be treated properly. I dont know how they stay in business with this level of incompetence. We would never treat our clients this way. They should be embarrassed

Fast friendly service, quality work.

I didnt take a picture but they did a great job, I didnt even have to be at home .

Realy good place. Clean. Profesional. Got to watch football. The man who fixed the crack did good job. Cleaned outside of Windows. Vacumed. And gave me a bottle of glass cleaner. Works pretty good.

Very attentive and friendly folks! We went in for a few windshield dings which they promptly fixed + cleaned all our windows AND vacuumed our floors!!:) quick and painless

I was able to schedule an install quickly after a rock shattered my windshield and they showed up on time and completed the work efficiently. Ive never had a problem using Safelite and highly recommend their services. Price is very fair.

Natasha was great. Very professional.Everything went on time. Was done in about or so!!!

Brandon did a great job on my windshield only took about an hour and 20 minutes. Will come back if another broken or cracked window on my car. Quick and easyMy vehicle 2018 Subaru Forester

After waiting on hold for 20 minutes,the rep Jim came on the line. He was rude from the beginning and by the halfway point of the call I had enough and hung up on him for being so short with me. Long hold times and poor customer service is not good for business.

EASY online ordering/appointment scheduling and payment. Staff was super friendly, professional and on time. The tech that did the job, Jay, was great, from pre-inspection to delivery. He went above and beyond, with great communication through the entire process of replacing the windshield, (which took about one hour) - vacuumed the front, cleaned the side windows, and then gave me a can of Safelite Glass Cleaner to take home. Highly recommended. Thank you!

The service was great and I was taken care of quickly

False advertising terrible. Even the lady behind the desk said their commercials are false advertising dont go.....

They did a great job completed in a timely manner

Well on vacation my window got cracked while driving down the highway. My insurance company made rangements with safe life to fix my wind shield. It took Them a little bit longer than expected but in the end they got it right. 1st time they came out they didnt have the correct trim. 2nd time was the same thing, but the 3rd time they came out they bought several different types of trim that they ordered from the dealership and put my new windshield in period everything looked perfect and I am a 100% satisfied customer. Thank you

Awesome really took care of me. Timely Receptionist Sharon i believe was very professional.

Great customer service, I was in and out in no time

Excellent service; fast & professional. Seth came right to my door, we had a no contact quick conversation about the job, & he got to work. I had a crack going across my entire truck windshield; No way a repair kit was going to do the trick. I also needed new wipers. Safelite had me ready for the road inside an hour.

Great guys there, I highly recommend!!!!

Rip off prices doble from anybody else

Went there to get our windshield replaced at the suggestion of our dealership and Jason took care of it. He was friendly, and the workmanship was excellent and furthermore the job was completed before expected.

Another kind of windglass was prepared, so the repair time was delayed by a week, but thanks to the friendly staff, we were able to wait pleasantly.

Quick, hardly can tell the chip was. Also vacuum front of car out.

Needed to make an appointment to get my ADAS recalibrated. Moved their entire booking system online, where there are no options for any services they offer other than glass. Went to another company.

Didnt even answer the phone for a question.Screw them.Go somewhere else who answers their phone.

They were very professional from start to finish. They let me save a few bucks by using a competitors coupon also.I started looking for a side window replacement at 6 am. and by 1:30 pm. I was taken care of with new glass and a vacuumed car.

They dont answer the phone just redirect you to use the internet.

Replacement windshield was only $200 for parts and installation. They were quick and efficient. While it took 90 minutes, theyre waiting room was well appointed, flat screen, free soda and coffee etc. They also vacuumed the front of my car and gave me a free can of window cleaner. Very satisfied.

They did a great job, Very Friendly People.I would recommend them.

Safelite charges an extra $300 to make sure all technology on Escalade works after they do new glass install. I paid the $300 extra and the tech tool it for test drive said everything worked correctly. As soon as I drive vehicle home from work that day the driver assist system warning light was on. (This controls cruise control and prob other stuff as well). I texted the tech the next morning. He said a supervisor would be in contact with me in 15 minutes to schedule a fix. No one called all day. I then left messages w the office and no one has gotten back to me. Very poor service. I would go anywhere elseRip off.Mistakes happen fix them

Excellent service on time fast

Very professional and polite. Was in and out within 30 minutes.

Easy to book online, and same day service! Tom was excellent and provided answers to any questions I had at the time. I will definitely use them again for all my future auto glass needs.

They are good technicians, they do an excellent job. And the receptionist is very nice.

Awesome 👍🏼

Great service, got the chance to use both their mobile and in shop repair and I was truly impressed. They came as scheduled (actually a little early but called first) and discovered I didnt actually need a complete repair but just a part replaced, they took the door apart and made sure it was just that part... I then scheduled an appointment in store to save a bit of money and had the repair completed as soon as the part came in. The store was neat, clean and offered complementary soda, water and coffee. The staff was respectful and courteous. Overall the price was competitive and well worth a few extra dollars.

Took a week to book in store appointment. There was an issue, promptly and professionally addressed. 85% satisfied. Comfortable waiting area and clean toilet. Replacement was finished at estimated time.

Wonderful service

Friendly and efficient. Repaired the crack in windshield can barely notice its there!

Prompt, polite and completed services as promised.