I went to this place five days ago I was excited to look for a used truck I went online and found 7. I had an appointment for the phone setup but had to change the appointment numerous times because nobody bothered to want to answer. When somebody finally did answer I get down there Im at the lot none of the trucks that I found were there. Did the application online still didnt hear back did another paper application and five minutes later it was nope we can help you. I drove all the way from El Paso to come look at trucks but was not treated properly as a combat veteran I would not recommend veterans going here or First Responders or their families.

Service people are great did the service I needed car was ready in a short time. I used a coupon for twenty dollars off and service person thought that was a real good deal and so did I.

Great people at dealership. Took care of our needs quickly and organized.

We were in New Mexico for the weekend. Got an alert of low oil life. At 10 mins before closing the dealership took us in and changed the oil. We were thrilled!!!

Very nice and respectful crew. God bless them. Will recommend them to all our friends.

Poor customer service. The people were actually friendly, but no one called me to tell me what was going on with the truck, or when it would be done, not even an estimated time. When I picked up there was 1 lady working, multiple customers, took at least 30 minutes just to get my keys. The advisor had asked why I dont take the truck in for oil changes, etc. I replied- I dont have time to leave my truck all day for such a service, and I cant be without a vehicle for that long due to work. He claimed you are better staffed and faster, I did not get that impression at all.

My service was handled by a very pleasant, courteous service writer by the name of Denise,who I would highly recommend to anyone going to Sisbarro . The work was done as scheduled as well as an airbag recall.

Ronnie is the best all around! Saw what I wanted and he worked out the best deal for me to get into it. Thank you so much for your patience because I am super picky. My first brand new vehicle. THANK YOU RONNIE! I recommend him as your salesman hands down.

I have been taking my vehicle for years at Sisbarro Buick. Last years visit in December did not go well. However, my current visit to Sisbarro this April was excellent! Jesus Molina (my service advisor) was very professional and courteous. The wait was not that long. Thank you Sisbarro for coming through and giving the top notch service to your clients!

I brought my 2012 Chevy Silverado pickup in for routine oil & filter service and was informed that the Takata airbag recall new part was in stock and they offered to do the swap at the same time, and they did. All went well, AOK!

I was pleasantly greeted as soon as I entered the service area! Because we were not driving as much, it took me longer to reach my mileage needed for the oil change and as a result, my very generous coupon expired...Dolores (my service advisor) graciously honored it! I waited in a nice waiting area and was in and out in about an hour!

Jesus Molina was amazing. He was very helpful with advising me on my options regarding services my vehicle needed and made me feel comfortable. I appreciate him very much.

Dan is great! Not pushy, gives you space when you need it. I typically do not like buying a vehicle. Too much time wasted. This was not like that.

I visited your service department for a Trailer Brake issue with my 2019 GMC Diesel Sierra, as i was talking to Denise my service advisor another male service advisor overheard me explaining my problems with the trailer brake control. He interrupted me to tell her that Brake control systems never brake that it was 5th wheel brake issue. I did not like the fact that he down played my brake issue with his personnel knowledge which he doesnt know what he was talking about. If it were not for customers like myself purchasing these 70K vehicles he wouldnt have a job. He needs to understand that until the technician checks for issues he should keep his mouth shut in front of customers. I thought Sisbarro Service Department was a good place to service my 2 GMC vehicles but, I am having second thoughts.

Will buy from you all again! I love my Sierra!

A very..very convenient and Accessible service. Were very Satisfied and happy to get our Vehicle from the SISBARRO BUICK GMC Dealership.

The A/C compressor went out on my 2019 tahoe which was very frustrating given the age of the vehicle. The dealership went out of their way to help me with a very generous price on the repairs. I have purchased every vehicle for the past 20 years from Sisbarro because I trust them. Darryl and Jesus in the service department were patient, kind, and helpful.

When my Encore was done with the oil change and tire rotation, Jesus, the service tech let me know that they were washing my car!! And I didnt have to ask for a wash!! They are friendly and knowledgeable!!😁

Everything went well and was taken care of quickly. Doloris in the shop is the best. She gets your service work done and takes good care of her customers.

Always friendly, efficient and helpful. Keep up the great work.B. Drake

Delores in Sisbarro Service, she was very receptive, very courteous, a very good listener and she followed-through on everything she said she would! A very professional and trustworthy lady!

I have been a customer of Sisbarros dealership for a number of years, and they still treatme as you would a new customer. They were delightful to me, it was raining outside, which is very unusual and they drove my car around so I didnt need to get wet. They changed my oil immediately and checked my Buick Enclave out so that there were no other problems.I love working with the service staff and Sisbarros and will continue to do business there.

I took my VW Jetta 04 because the engine light was on and I talked to George and he told me that they were a lot of codes poping up he said I need a transmission so I saved my money to put in I spent $5.043.27 for the work the transmission and other components and it and George told me it was going to take a week and a half it ended up taking three weeks and the engine light is still on and it runs worst then it did and they might change me more for theyre mistake plus they put in a used transmission and I asked them if its was certificate and they dont know and know my vehicle car break are going bad and it smells like gas and I might have to pay more money for them to fix it up date I went back to Sisbarro and they messed up the probably put a used transmission in my VW Jetta and now they cant find a other one I think they sabotage my VW Jetta dont go to Sisbarro

Sisbarro was my first choice dealership when I decided to purchase my GMC Canyon. 15 years ago I purchased my GMC Envoy at Sisbarro. My experience back then was great! This time around was no different! Thank you for your amazing customer service.

Not many used cars on the lot, but my car was. Great sales staff.All around pleasant experience.

Service and people were great. However dont bother with an appointment as it does not help.I have made an appointment twice for service and when I arrived there were walk-ins flowing in and my appointment did not get me ahead of any of them.

Ronnie made our experience very easy and smooth. He also went out of his way and waited for us till after closing to accommodate our schedule.

Did a great job on the fix one day very nice folks and they have a shuttle service

My second experience with the Service department was much better than the first. Although, they were unable to fully repair my vehicle, they advised me where I could get it repaired.

Great atmosphere and the wide selection of cars at great prices make it hard to leave without one. The people were friendly and the lot was huge.

No prices on thier website for used vehicles. You have to call to get more info. Prices should be displayed on site.

Sisbarro Buick GMC really is second to none when it comes to truly caring about the customer! Dan Sisbarro, and his staff completely went out of their way to ensure that my wife and I were 100% taken care of in a rather difficult time and situation. I can not stress enough that if you are looking for a new or used vehicle, the staff at Sisbarro Buick GMC will absolutely make sure to do everything that they can to get you in a vehicle at an affordable rate!

There always so helpful in the service and parts areas. Very knowledgeable and wiling to go a above and beyond.

This time around the service was below average. I have been taking my vehicle here for years now. I come from El Paso because of the excellent customer service. However, this time around the service provided to me from my service adviser was very disappointing. He was rude and non-communicative. I waited a long time and was never told my car was ready. I had to ask another service adviser who said he will let my service adviser know. I finally got tired of waiting and went looking for my car since no one told me if it was ready or not. I found my car in the front of the service center ready but still had to wait for my service adviser to charge me for the oil change. When my service adviser was going to charge me it took another long wait because he didnt know how to apply the Buick Rewards to the price. Again, he just took off for a long while to ask someone at the office. There was no communication and my service adviser seem to be ignoring me and other customers as well. Needless to say, this was by far the worst experience I have had here at Sisbarro Buick. This would probably be the last time I make the trip to Las Cruces to get my vehicle serviced here. Very disappointed! :-(

The Tech was polite and answered my questions. He also got help so I can utilize my GMC Rewards to pay for the service. I appreciate that he did that.

I’ve come to the Service Department here twice now for free safety recalls in the past couple of years, and as long as it isn’t busy there’s always someone friendly at the front counter. Delores was very friendly, and assured me that the recall wouldn’t take long, and I was welcome to wait in the climate-controlled lounge and grab some water and coffee. There’s WiFi, a television, and very comfortable chairs. My experience here (at the Service Department) has been great. They even offer free rides home (or wherever) if your vehicle won’t be ready for a long time. Highly recommended!

Broken AC went in late morning and was repaired by end of day. Even got a car wash out of it.

Ronnie was awesome! He helped us every step of the way. We were so impressed with how fast the process was. He answered every one of our questions and was funny and charismatic. I am honored to have worked with him. He was funny and understood us and what we wanted on a different level. He wasnt pushy like other sales men we have interacted with before. Looking forward to working with him in the future. The whole staff worked well with us. Thank you so much for your help and our lovely vehicle!

Your service consultant, Mr. Victor Trevizo did a n excellent job!!!

I took my vehicle in for oil change and tire rotation, service advisor informed me of the scheduled maintenance. The service advisor was very courteous and professional.

Everyone is always so welcoming and prompt with my service needs.

My wife and I were looking to upgrade from a car to an SUV. We began with a small Audi that my wife had for a couple years. We looked all over the El Paso and Las Cruces area and finally found a Cadillac XT5 that we really liked. Initially the salesman was great. He was kind, motivated, and helped us with all of our questions. He helped us get the car from Deming to Las Cruces the very next day. We test drove it and decided to buy it. The very next day, after everything was final, my wife called me worried saying that the car was driving funny and that the transmission service light came on. We contacted our salesman and he told us not to worry to just bring the car in. So we did and although we never got a consistent answer (salesman told is it was normal maintenance, service manager told us nothing was wrong, finance manager said it was unexpected but the transmission problem was fixed) we got the car back a few days later. Keep in mind we were never offered a loaner car even though we had just bought the car. Literally, less than two minutes and less than 100 yards from driving the car off the lot, my wife calls me again, the sunroof seized up and it sounds broken. So I looked at it when we got home, and ye, the sunroof was nonfunctional after going into the dealership working, and coming out broken. Of course, I called the salesman back and he again told me, Dont worry bro, Ill handle it and take care of you guys for all your troubles. Unfortunately, I believed him. We took it in on a Wednesday and he told us it should be done by Friday, but possibly not until Monday. For a Cadillac XT5, we got a base model Nissan Sentra loaner car. At this point we have owned the car about a week, and had it in our possession for only two days. On Friday when I hadnt heard from the salesman, I called him and he said it should be ready tomorrow on Saturday. After not hearing from anyone on Saturday, I called around four o clock and they said that the technicians had left for the day and it was not ready. When I called on Monday, finally I spoke to the manager, at which point he informed me that the problem had not even been diagnosed yet as they were backed up. I notified the manager Alex, that I was extremely frustrated that we were not being communicated with and being treated poorly. He told me he understood my frustrations and that although we would be unable to recuperate all of our losses, that the only thing we would not be able to get back, was the sales taxes. We went through the process of looking through the lot trying to trade the car back in and found one that we liked. Alex, the manager, then sent us the offer to help us out, which included a trade in value on the car $2,000 less than we had paid for it one week ago, no return of our down payment, and a selling price of the car that we picked, $1,000 over blue book value. When I pointed these facts out to Alex, he stated, pos, it is a business man, I have to make money. Time and time again we were told we would be taken care of because of the poor condition of the car we initially sold. Time and time again, we were mistreated, and blatantly lied to. The car had not been serviced, they had transferred the car to a completely different car dealership because Sisbarro was unable to fix the car correctly, and low-balled on the car we had just bought. I will NEVER recommend or buy from Sisbarro ever again. In fact I will actively encourage friends and family to avoid Sisbarro if they ever ask my opinion.

Good service at a good price.

We called and called. No one returned calls. They never initiated a call to say it was ready. We had to call and call repeatedly. It took a long time and the 2 main things we wanted fixed were the forward collision warning and forward collision braking. Neither of which are working.

The people at Sisbarro GMC were polite, professional, knowledgeable and followed ALL Covid protocol. Will return and recommend to all I know. In these times it is hard to find these aspects in a car dealership but they are exemplary. Steven James

Was promised a second visa gift card and never received.Vehicle service was adequate. The vehicle wash following the service was poor.

Took car in to service department at 9:30 am. I called at 4:30 pm because I had not heard anything. The lady I spoke to was rude and told me they should know something by 5 pm and they would call me. Pretty much made me feel like I was a nuisance for calling. I didnt hear back from anyone. The following day was Saturday. I called and got no answer. I ended up calling the dealership and was told service department was closed. I told them I needed my vehicle. I was not told they would be keeping my vehicle all weekend. After several calls was finally delivered my vehicle by dealership staff not service center. As of today I still havent heard from service department.

Friendly staff and not pushy

The service was prompt and affordable. I would like to see a more thorough visually detailed description of the multi point inspection report rather than a receipt telling me everything is fine

I bought a used vehicle from Sisbarro early August and have had nothing but issues with customer service. I gave a high review to them too (manager and salesman) after the purchase because it had been a good experience. Since that review, it has been nothing but a hassle to get answers. My car had an immediate issue within 24 hours of purchasing it. I took it back and it took a month to get my car back for a back door panel repair. Upon receiving it from the repair, there was an issue with the back door alignment and I have been trying to get answers to how to resolve. I spoke with another salesman in September regarding the issue. He said he would get back to me and here I am 6 weeks later with no call. When I purchased my car from Sisbarro I had let them know what a horrible experience I had with previous used car dealership and here I am back again with a similar experience. Very disappointed and let down at this time.

Constant communication through out the whole process. Shuttle service was provided as well from dealership and to dealership.

Mr. Ronnie Frietze did an amazing job finding me the vehicle that I wanted. He was prompt with answering my questions and worked with me to accommodate my needs i.e. work schedule, COVID restrictions. He kept in touch with me during the whole process and still continues to keep in touch to make sure everything goes well with my new GMC Sierra pickup.

Had a recall om some parts and they quickly got me back on the road safely. 💯

I went in with an online appointment, the service writer may be new so he was a bit slow getting things going. I was there for a oil change and tire rotation. After 1 hr 45 minutes he came along and asked if they could skip the car wash. I said of course I had been there long enough.

Very pleased with the service

Easy decision. Chad was very helpful!

The process was very easyIll recommend to everyone specially yo first time buyers.

The best in the area

Kevin Reed is my salesperson. He and his staff did a fantastic job of helping me get exactly what I wanted and needed. Ive never had a brand new car and thanks to them I can afford one! Thank you Kevin and the Sisbarro team in Las Cruces, NewMexico!

I found myself in a bind losing my vehicle keys, Joseph at the GMC parts department did an outstanding and quick job at getting me a new key and walking me through the steps of programming it once I got home. I was back in my vehicle within an hour!

They are always very thorough checking my vehicle. Las cruces sisbarro

I had three company vehicles to do oil changes for and the staff was very accommodating to my needs to take one in while picking another up. It was a good experience. There was a slight delay due to COVID protocol but I was glad for this type of delay. I felt that everyones safety was at the forefront of this experience.

Chuck was really helpful and made the experience easy. Plus, the results were fantastic!

The seatbelt got caught on the seat lever and locked tight. I called. They said being it in. I got right in and in a few minutes they had it fixed and said no charge and wished me happy holidays. Great friendly service.

It was an amazing experience! Danny Chavez was a great sales man. He made the process run smooth and answered every question my wife and I had.

Excellent customer service. Jesus always does a great job for us.

Our sells rep Eric Salazar was outstanding. Eric was an amazing sells man and we would recommend him to everyone needing help buying a vehicle.

My salesman irvin was respectfull and didnt follow us around like a vulture

This visit was near perfect. Of course, it was only an oil change.

Its always a pleasure taking our vehicles in for service at Sisbarro. We recently had the windows tinted on two of our vehicles and they did an outstanding job.

Always ready to help. Kind and courteous. Especially our service technician, Bobby. Wonderful technician.

Excellent customer service and timely completion of work.

In all my years of buying and selling vehicles, Ive never had an experience as memorable or as pleasant as Sisbarro gave me. Robert and Eric were so genuine, helpful, and trustworthy through the entire process that they made me feel like family every step of the way. Even after purchasing my vehicle, the continued support has gone above and beyond anything Ive ever seen before; the customer service is clearly their top priority here, and theyve got a family of customers for life thanks to their efforts. 🚗

Outstanding communication throughout the visit. I will only do business with Sisbarro.

Amazing customer service here made me feel like family. If your looking for a place to buy a car and want to be treated well, this is the place to go.

The service technician, Jesus, was friendly and answered all my questions. I always have a pleasant experience with Sisbarro!!😁

Me and my wife are very satisfied with the service that we received with the purchased we made with are next vehicle. Ron and Marlin provided us with excellent customer service they are friendly and professional. If your looking for your next vehicle i highly recommend stopping by the Sisbarro location on the corner of Valley Dr and Boutz in Las Cruces NM. You will not be disappointed!!!

They Always take Great Care of their Customers! Bobby does an Excellent job, at meeting peoples needs, and is professional.

It was excellent overall. Very friendly and helpful.

What a fantastic dealership. My car was totaled and I was referred to this dealership by a friend. I travel frequently for my job and Danny and Robert worked tirelessly with me to get me into a new vehicle. They pull out the red carpet for me and my family. I live in El Paso and went to numerous dealerships there, but Sisbarro had the best prices. They didn’t pressure me, they drove me to all their parking areas and gave me great advice. My salesman Danny was a true professional and was very honest. Yolanda and Micheal where awesome also. I will use this dealership forever. Thanks Team Sisbarro for taking care of my family and I during this difficult time.

Had some electrical issues with my vehicle just north of Silver City in the Mogollon mountains and this was the closest GMC dealership. I wanted automotive professionals working on my truck rather than some small town hack butchering my beloved Denali. They were able to diagnose my problem and get me back on the road pretty quickly without charging me an arm and leg in the process. The tech was very thorough. Would definitely use their services if I was in the area for my truck’s needs.

Frank and his guys over in the service department are awesome!! They provided me with prompt proficient service and I couldn’t be happier !!

Great Place to Work. Thanks Mr. Sisbarro. Sydney and the rest of my Co-workers

We had an exceptionally wonderful experience with Sisbarro Buick-GMC dealership and all of their staff. It was very stress free. Our salesman Ivan was absolutely fantastic and did a great job. He was very attentive and helpful. Don and Michael Yoke were super as well, and helped us with our deal. We are very HAPPY and highly recommend Sisbarro.

Sisbarro GMC service continues to excel at keeping the vehicle my family rides in and drives in, safe and sound.

Our experience with Sisbarro was awesome. Danny,Tony and Robert were such a big help making sure that we get what we wanted. Danny calls me and lets me know if everything on our new used Buick Enclave is going good. I would recommend sisbarro to friends and family. Yolanda was really nice to us and did our paper work really quick we didnt have to be there all day. Sisbarro has a awesome team keep it up. Thanks for everything you did for us.We love our Buick Enclave!!!!

THEY SOLD ME A DELETED TRUCK W/O TELLING ME WHICH IS ILLEGAL AND THE OWNER WILL NOT RESPOND. THE FINANCE MANAGER HANGS UP. REPORT THEM TO THE DMV DEALERSHIP INVESTIGATOR OF NEW MEXICO!!!!!!

I had an amazing experience with Robert and Ray. They stayed in communication with me from start to finish to ensure that I got into the vehicle I wanted and were relentless to get me the best rate and price that I was happy about. By far the best shopping experience I have had for a new car. Thank you!!!! Highly recommended

I bought my truck at Sisbarro truck store. They gave me a broken key fob and an ignition key that wasnt programmed. When I went to have a key made and a key fob which I should have been given when I got the truck. Sisbarro charged me over $300 for one key and a fob. What a rip off when I gave both of my working key fobs with my trade. I wouldnt recommend this dealership to anyone.

Robert and his crew were amazing. They went as far as bringing the vehicle to us to ensure we loved it. When the time came to make it official, we had a short wait as they sorted everything out! Thank you for the outstanding customer service Sisbarro!

Excellent service we only go there for car maintenance. We were in and out in less than 30 minutes !

Great customer service! I have misplaced the contract for the Honda that I purchased over a year ago. Contacted Yolanda Varela and in less than five minutes was able to assist and provide the documents I needed. I am very grateful for her attentiveness.

I can’t express how happy I am with my purchase. You have an amazing man Ron valdivia who helped every step of the way with this experience. He made things so easy for me . I have purchased cars in my past and I’ve never been treated like he treated me . For the first time I drove off with a car I truly love . Please thank him for me 😍

I am so happy I purchased my vehicle from this dealership. Ron made the process quick and easy! I will be purchasing another vehicle from Ron in the future.

The customer service is one of a kind! You are always treated with respect and NEVER pressured into just any vehicle. They will go through every vehicle on their lot to find the right one for YOU or they will get one from another dealer. If you are looking for a Buick or GMC then I would make this your first stop!

Kevin Reed is seriously the best salesman weve ever had the pleasure of working with. He jumped through so many hoops to help our family. We couldnt be happier with our family vehicle we got at the Sisbarro used lot today. Kevin was so polite and respectful,he stayed within our budget with no pressures to go over our comfort zone financially. We are so incredibly thankful to Kevin and the management for helping our family. Its because of Kevin,we will be back in the near future to purchase another vehicle. We will definitely be recommending friends and family to Sisbarro and hopefully to see Kevin Reed in particular. Thanks again Kevin and Sisbarro!!!!

Great experience! Marlin is amazing! He really cares. Go see him if you are looking for a great deal.

First time getting my own vehicle and Ron Valdivia from Sisbarro was great help and gave amazing service! He told me he makes dreams happen and he was able to get me into my dream vehicle and was able to help me and guide me through the process! Highly recommend him to anyone who’s trying to get into a new vehicle! Great place and friendly and helpful people!

Fantastic! Bought a new 2019 Sierra recently and I absolutely love this truck. John Perez was the most professional salesman I have ever interacted with. Very smooth transaction. No aggressive or pushy sales. Definitely earned a customer for life right here!Thanks!Justin

Was promised about 3 times I would get a call back about a truck inquiry and a special I saw on an add and never received a call back from them on the agreed time