In the past 5 years I have bought 2 new Nissan Rouge and 1 used pk. They have always been very helpful, after all this years I am treated just like I was treated the first time I was there. Thank you Tito at parts and Kyle at service is an excellent service to help.

Ms Patti was extremely courteous and helpful with everything we needed for our vehicle repair! Very good customer service and communication on our vehicle repair situation and needs...will definitely be taking our vehicle back here if we ever need it serviced in the future!

Easy and efficient transaction. Friendly staff. Highly recommended Sir Ray Ochoa. 👍

Fast, efficient, and incredibly professional, Patti at Family Nissan of Laredo was just amazing. This team is consistent with their follow up, following through with every request, providing exceptional customer service each time. I will continue to use their services. Keep up the great work.

My highest possible rating to Mr. Ray Ochoa at Family Nissan of Laredo. First time I have ever leased a vehicle and my customer experience was amazingly satisfying and far beyond my expectations. All it took was one phone call for my application and 30 minutes later Mr. Ochoa was in my driveway to pick me up in the brand new Nissan Rogue that I was leasing. I personally drove that beautiful vehicle to the dealership and 30 minutes later the paperwork and the deal was done. Wow! And to top it off, Mr. Ochoa invited me to lunch while the Family Nissan team did the final courtesy wash and detail service on my new Nissan Rogue. Outstanding! It doesnt get any better than that. I will spread the word that Family Nissan of Laredo and their team are the very best. A huge thank you to Mr. Ray Ochoa.

Ms Patti Torres at Family Nissan Service Department met us immediately upon our arrival to provide service to our vehicle. She is friendly and courteous, and always kept us updated while we waited. We had several maintenance items done, and we were out in under two hours. They always provide excellent service.

Courteous and friendly staff in service department. My special recognition to Patty. Always eager to help. A true definition of Customer Service!

Just wanted to share the experience I recently had at Nissan. I wanted to take my truck to get checked because it was having problems starting. I called and and the gentleman that answered the call, Kyle Powell, was able to assist me from the beginning! He was very informative and knowledgeable about the factory warranty that my vehicle currently has. He told me that he would take care of me as soon as I could take the truck in. He was very courteous and professional from the moment I arrived to the moment I left. What I loved about his service was that he always kept me in the loop of what was going on with my truck. Other places that I’ve been to make you wait all day and you the customer have to be calling and calling to see what’s going on and good luck with them answering! This was not the case at all with Kyle! Not only was he able to get my truck to whoever needed to fix it, but he also helped me with ordering a fog light kit for my truck. Kyle was able to ease my worries and make my first experience with Nissan a great and wonderful experience!

The service personnel are very nice and bend over backwards for the customer. The waiting room. Is comfortable and spacious. Had to leave the vehicle because the part had to be ordered and it was ready in less than 48 hours. Great job!

The employee treat me very nice, Patty was very polite and courtious and made me feel like family, she answered all of my questions and she attended me very quick. I was very pleased with her help, I congratulate Family Nissan for having this very good employees. Thank you very much..!!

Great customer service!! Especially friendly service from Patti. Great job 👍 thank you.

Professional and courteous customer service. Love the fact that they send email and text updates for the vehicle service.

Very kind people! They answered every question I had and work with me for what I was looking for. Also explain to me every detail and with the truth which I believe is important and that not every car agency do. I’m so happy with my car and to be part of the Nissan family! Thank you!

Alex was great to work with at the service department. He took note of the issues and had his team work through all issues and provided a reasonable and comprehensive approach to address the necessary service. My truck left the shop running better than new.

Nissan is always great to me, I recommend Mr Eduardo Reyes, he is very attentive, nice and helpful as well as the finance dpt. We are really happy with the decision we made and the customer service was just a big plus. I haven’t had a problem with them and this is my 3rd vehicle from this dealership.

Eddie took care of our purchase of a new Nissan. Its been a while since weve bought a new car, but with the demand higher because of limited product, we were satisfied with all the bells and whistles. I was also surprised that Laredo had better prices than San Antonio and Austin, an average of $3000 to $4000 cheaper. Check it out.

Customer service was great .Alex with service department was very helpful they got my pathfinder fix . We are very grateful thanks

Patti was awesome. Patient, knowledgeable, and super efficient. This was my first interaction with Nissan service department, and I would be glad to receive in the future 50% of the quality of customer service received yesterday. 👍

I have to say I wasn’t not happy with the experience I had with the service they did on my Nissan Rogue, they took a week to “order” a part for my truck, then the part got there after the week, once they finished which took about two weeks the truck was making a noise that it was not making before I took my car in and they dare to tell me that I took it in that condition. So I will have to say worst experience ever and it’s not the first time we deal with this type of experience not just me but my daughter who also has had a different bad experiences with the service department, this is why she had to change her oil change services to another company. I don’t know if it’s because we are women and they are discriminating thinking that we don’t know any better but my husband hasn’t had a bad experience.

My experience at Family Nissan Service Department in Laredo Texas was by far the best service I’ve ever experienced from an Auto Dealership. My husband and I were leaving California on a long trip and found that my car had a recall. I called the closest dealership to me which was in Palm Springs. Tim in the service department there told me I would have to bring the car in to check and see if they had the parts. This didn’t seem right but I made the appointment and drove 45 miles and waisted half a day just waiting on this guy, only for him to tell me they didn’t have the parts. I then called Family Nissan in Laredo and spoke to Tito who was very friendly and polite. He put me on hold and checked to see if they had the parts for my recall, and luckily they did. A few moments later I spoke with Gustavo the Service Manager who scheduled the appointment for me for the earliest appointment available. Due to circumstances beyond our control I called and asked to change the appointment for later in the afternoon around 3pm. We weren’t able to get there until 4 pm and we were very nervous that they wouldn’t be able to help us as we needed to leave Texas early the next morning. We drove up and were greeted by Gustavo, who seemed to know exactly who we were. He checked with his team to see what they could do for us and they took us right in. After about an hour everything was done. Sometimes it just takes someone to go the extra mile to really help someone out and I can say that Gustavo and the entire service team were friendly, polite and displayed the best customer service at Family Nissan in Laredo that I’ve seen in a very long time. Thank you all for your excellent service.!

Kyle with service department was great…. Appreciate the service and taking great care of my truck!

I was welcomed right away and I made myself comfortable. By the time I knew it, I was already out.🤷🏽‍♀️ I felt right at home. ❤️ I was able to get all my questions answered. I will be back again.😊❤️

I’m not satisfied with the services from this company and specifically the service department they have serviced my car several times and since day one my cars ac has never worked correctly every time paying for diagnostic services and nothing was communicated to me and or solution was offered. It’s obscured that having the car all day with no other cars pending they take so long for a simple oils change as well. That’s one of the other issues they I went through as well not being able to reach anyone in customer service!!! This is beyond ridiculous and the worst part was being left in the dark regarding my form of transportation. I was looking into purchasing a new vehicle but not again from this company do yourself a favor buy from a trusted dealership do your research and look for a dealership with good customer service as well as good quality cars!!!

I bought my Nissan Sentra a little more than a week ago. Luis Martinez was the one who helped me and guided me through out my first car purchase. My experience at Family Nissan was great thanks to him. I would totally recommend anyone to go talk to him.

Staff were very friendly and helpful. Customer service was great! I definitely recommend buying a vehicle from them.

All workers were very welcoming and kind. Work was done well and safety measures were taken for COVID-19. I love coming to Nissan for my car services.

Brilliantly friendly customer service. They stick with you till the end. Every question answered. No rush or pressure. My dealer was Eddie Reyes.

Family Nissan has failed to provide license plates for a vehicle Ive purchased in Sept 2020. It is about to be a year since purchasing the vehicle and they simply keep offering extended temporary license plates. They continue to state they are looking into the issue and have yet to come into a concrete anwser of what is taking so long. I have since purchased another vehicle and have gotten the license plates within one month of purchase during COVID when the title office was delayed in issuing license plates. Overall, if I can give 0 stars I would. I have contacted the Tax Office and they have stated it is this dealership that is causing the delay.

Staff was super friendly and helpful going beyond their way to help

Always a great experience when its time to get service in my truck. Staff is friendly and coffee and treats are always great for the wait. Check for any coupons in their website 😊

As always customer service is excellent at Family Nissan; very pleased.

Very good service! It was very fast compared with other dealers in the area!

I took my Dodge Ram in today got service with Rep. Patty Torres and she was very professional and courteous. Her meet and greet and explanation of services were right on point and the service was excellent. I would definitely refer my friends and family for future auto services.Thank you,

This rating is for the repair shop customer service. They are great, very helpful, and knowledgeable.Salesmen suck

The service was Amazing! I went during my lunch break and they helped me out immediately! I was pleasantly surprised. Interestingly enough, I delt with the Nissan Service department the online/text portal. I explained the situation, sent a picture and my part was ordered! It was very convenient!

Alex did exactly what an experienced service advisor should do in a timely manner. Explained the situation, got it fixed and kept me in the loop of everything going on.

Great service! Alex was very prompt, helpful, kept me posted throughout the service of my car, and followed up afterwards as well. Great job!

Thanks for a great service to my cars A/C. Pricey but well worth it. Like the saying goes you get what you pay for. You all still managed to give me a discount. And boy is my A/C cold now and with out the Max on.

Have to admit. Mrs Patti was in a super good mood (Like always) feel of energy, and very welcoming!! Good job!!!

Great customer service like always! Fast service! Love Nissan

Mr. Alex Araiza met the needs that I had with my 2019 Armanda- keyless start. He is an excellent person that treats all customers with dignity and respect. The needs that I had with my vehicle were met at 100%. Thank you!

Best dealership Ive ever been to. Ive bought new vehicles from ford, chevy, Hyundai, and mazda from different places in Laredo, eagle pass, san antonio, and devine but family Nissan is my favorite.

The service was excellent! Everyone was nice and pleasing. Jorge and the technician were very diligent with what they knew about solving a solution for our Altima. Thank you and blessings to everyone.

Very courteous and professional staff. Lobby area had great coffee and snacks for customers while waiting for their vehicle. They made me feel very comfortable.

Nice attitude! Fast service! Reasonable price!

Patti was very quick to attend to my car problem and was very courteous. Great experience at Nissan with her.

Patti was so professional and courteous. The place offers snacks, water and coffee while waiting for the car. I highly recommend it.

The sales person did all he can to get me in my new truck thank you Mr Ochoa outstanding job

Excellent service!! Very prompt and professional. Staff is simply outstanding!!

First of all it took too many days toComplete. My car was not prioritized I’m the order received. Secondly cost and labor was much too expensive. And lastly I had to be inconvenienced and take my car back when my steering wheel was moving to one side! This should have been taken care of if my car remained there for more than 3 days! I spent a 15 dollars short of $4,000!! How was the mistake overlooked?! Now they are telling me I have to pay another $355 for this rear alignment and parts?! Very disappointed.

The Service Advisor (Patti) that attended me was very courteous, the shuttle drivers were very courteous as well, all three of them greeted me very nice and with a beautiful smile. I couldn’t see the smile but their eyes have it away. The cashier on the other hand, not even a smile, she was Ali serious, I’m guessing she didn’t like her job!

Eddie Reyes is always the best at getting me a deal that no one can compare! I wouldn’t buy anywhere else other than Family Nissan because their customer service is unbeatable and one of a kind! They treat you like family, all the time! Thank you Paul Young, for keeping my family safe in the best vehicles and for always offering the most affordable price regardless of your budget!

Took my vehicle to get inspected and the service was fast. Excellent Customer Service.

Took my Titan for service at Family Nissan. They performed a great job and a friendly service. Answered all my questions and make sure I was very satisfied with the service provided, they even washed my truck. Very highly recommended

Great service! Alex kept me up to date on the status of my repair and was always willing to answer any questions I had.

Patty is always super nice and always concerned about ones vehicle, I wish She was the mechanic! I sometimes doubt my car is even diagnosed or hooked to any computer. It sits there for hours, [let the warranty run out] no one calls you,until you call [nearing closing time]. Only to be told mechanic is just getting to it and find nothing takes 10 minutes!. Really!? For this reason I left my previousdealership.

They forgot me completely. When I got there I had a appointment and only one person besides me. I have to wait for hours and seeing people come and go until I started asking also I noticed that the person who attended me gave a special treatment to a friends which I think was very unprofessional cause I was there waiting. I am very unhappy about yesterday experience.

This was a great experience and wonderful staff. Everyone was so helpful and communicated with every step of the way. Thank you Alex for everything

If you buy a used car in Nissan make sure to check very good from front bumper to back bumper. I bought a used car in 4 months I had problems with my radiator. They were charging me around $800 to replace. I saved myself $700. While fixing my car I saw details that wasn’t supposed to go there and my right headlight was broken from the bottom. Please people double check the car before you sign.

Family Nissan of Laredo knows their customers. Their Parts and Service Department treat their customers First Class. The minute I got there Shawn did a great job of directing me to Alex, who always does a fantastic job with my vehicles and appointments. Tito, in Parts, never disappoints. Great Service...Even better people at Family Nissan!

Best customer service, Thank you so much for making it happen. Mr. Ramon Ochoa Best seller!!

Hello, yesterdayI took our Pathfinder to our local Nissan dealer in Laredo,Texas for a covered oil change. When I got there they recommended an injector flush, so we got that done. They threw in a tire rotation,replaced the engine battery that showed weak,and the battery on the remote key, and a courtesy car wash. They offered me a shuttle but I am retired and did not mind waiting. I appreciate that everyone there is still masking. We are almost there! Thank you.

Super fast and nice. Alex was great! He was patient with me (I don’t know a lot about the stuff), so he explained it to me in a calm manner. And other staff were nice and friendly - greeting me when arriving and leaving! Will go back again(:

Very quick and courteous service received by service department staff! Made the process super easy!

Super thankful with personel Eddie Perez very attentive, professional, attitude and outgoing and overall financing mgr Peter Martinez he was very specific with warranty and coverage, first financing mgr that is very professional...extremely satisfied...Eddie aswell very well explained us everything on service and vehicle very detailedExcelent Team...Congrats to your staff❤❤Thanks to Eddie Reyes and Mr PeterMartinezfor going above and beyond making my sale successful!!

It was a service experience with my 2013 Sentra. Peter and crew did everything possible to resolve the bad transmission issue. They were able to get me a rental while they worked on it. Very much appreciated. Daily communication and updates was appreciated. Thank you for keeping me informed. Thats very important.

Great customer service and always friendly and ready to help you get the best deals thank you

Ray my sales man is amazing at what he does. I love out of town Austin, TX to be exact. I asked Ray if he can get me into a truck with the features I wanted on the truck and he worked his magic and got me in. I got to Laredo after a long drive went straight to the Family Nissan and there was Ray waiting for me, all paper work was ready for me to just sign and go. I highly recommend this gentleman if you are in the process of buying or looking for another vehicle. Very respectful, hard worker and tells it like it is. Thank you Ray I love my new truck.

This Nissan location is truly great. The staff was very helpful and patient... specially Jerry Santos. He offered to help me with my baby’s stroller, with finding a COVID safe space to be with my baby, he showed interest in my needs and made sure I was taken care of the entire time I was at the Nissan dealership. He’s truly a treasure and one of the best things this location has to offer.

First time purchasing a vehicle. Mr. Luis Martinez, Certified Product Advisor, helped me to look for the right vehicle for my need and budget. He took his time in showing me the different models and clearly explained the features and benefits each vehicle offered. I am extremely happy with my purchase.

I have never been disappointed with the service I get at Family Nissan of Laredo. Thank you for servicing my car. Everyone is so courteous.

Patty, from service, very knowledgeable and the service team got my car out within a couple of days.

Great service, fast and efficient representative with great customer service

Excellent customer service very attentive on time great job guys.

Thank you very mush for the best service my second choice of a truck will be with you guys ❤️❤️❤️

5/13/2021: Purchased vehicle. Accessories pricing not disclosed during negotiations. Then during discussions with finance manager all the extra insurances you all offer were not disclossed that some are added to sale price and therefore taxed which should be disclosed as part of the quote given to make decisions on opting in or out.No sale discounts were provided but I did notice other people were getting discounts and additional perks. That is on me I should have walked away and purchased a vehicle else where.Then i took the car and noticed the accessories that were pushed on me were not even installed or done correctly on the vehicle.Have been dealing with Sales rep to get it corrected. 2 out of 3 items were fixed but the tint which is part of Xpel is terrible and reinstalled or they tell me they did and it is still terrible worksmanship.Then when i picked up the xar which was in the service area for aesthetics turns out to have over 15 miles driven than when I dropped it off.Now I have another appointment scheduled to talk to service management I guess to prove my case that the tint installed on the car is terrible ..reminder I was charged $2k for it unknowingly,So my experience has been terrible. I regret purchasing this car.5/18/2021: FOLLOW UP REVIEWPost Sale experience. I must say that the Sales Rep Luis Martinez went BEYOND the call of duty to address all of my concerns post sale. He followed through with all the discrepancies I brought to him after my initial negative experience. He is the BEST asset this dealership has. Aside from the fact that I need to just be a better negotiator, Luis was the single person to change my Sales Experience. Because he was able to get the vehicle issues fixed after several trips to the dealership, give me rides to and from (because of course the battery on the new vehicle died and I had to be rescued to drive to yet another service appointment), keep me posted on statuses, and always answering my texts and calls (extremely important), I changed my review from 2 stars to 4 stars. I really want to leave a 3 for the overall but i need to be fair to my Sales Rep and give him credit for his tremendous effort to make things right. Luis Martinez is definitely the sales/customer service person you want on your side especially during a major purchase. Thank you Luis for improving my customer experience. After some tug and pull you managed to single handedly get me into a comfortable state of mind regarding my purchase. Still Not my best new car purchase experience but Luis Martinez made all the difference to try and make it so.

Quality customer service and courteous personnel.

I love my Nissan Rogue I purchased here and the service department is amazing! Would highly recommend Family Nissan to anyone looking for a vehicle.

Best customer service on phone and in person,Thank you so much GM Gustavo from service and Patricia Torres for your well done job, Edgar Lopez as well who inspected my car*Story why I rated 5 stars*I got my Nissan Altima from a different dealer, I only used it for less than 2 months from purchase and battery failed it did not start in the morning before work,I called dealer where I got my car from and all they offered was to call warranty and no good answer after an hour of been on the line, they said they not responsible, so I surely called Nissan family to get a price on the battery, Gustavo with the best attitude and motivated to help ask a few questions and said just to bring my car in and they would get it done since my battery still had warranty before 36,000 miles, I took car in and took care of me and got it done in less than an hour, very well done im impressed, my dealership was not even good enough to provide or mention to call Nissan to see if I had warranty still, Im new into buying a car from a dealership and did not know any better, the only thing I regret is not getting my Altima with Nissan Family

Staff was courteous and environmentally clean. I went on my father vehicle to get my titan battery replacement which I took my battery core with me. Battery was still under warranty. Service advisor told me my battery was going to get replaced under a prorated cost which is fine but that I needed to pay for labor and installation. I told him why pay for labor and installation if Im bringing the battery core to you! He followed by saying you can bring the vehicle in, I told him how if my battery is dead then he told me you could jump start it and I told him how it wont take a charge. I felt insulted and frustrated by his actions. I waited for 15 minutes while my old bad battery was checked. Nevertheless I got my new battery and was told by the service advisor it was going to be $86.42 and I said okay I was taken to the cashier with my debit card ready and the cashier said are you going to pay something sir, and I said yes I was told it was going to be $86 and change. There was no total on the invoice I felt that something was wrong with the pricing Im not even sure if the prorated price was even correct because according to the invoice I didnt owe anything. I needed my battery so i paid and took off.

As always the service is very good

Bought a 2021 Nissan Rogue, very nice. Sales man was very helpful and professional.

Fast service, courteous, and professional assistance every time. Thanks to all the service and auto parts department personnel.

Great customer service in Laredo Tx and great coffee and snack.Ms. Patti was very informant and polite.I highly recommend Nissan Laredo.

Great customer service. Service dept personnel are professional and get the job done quick. Highly recommended for your service needs..

Ruben Jaurigui was very courteous and knowledgeable about my vehicle. Great service and friendly staff.

Excellent service as usual! Thank you for everything.

Customer service was excellent here had a wonderful experience with family Nissan’s service department. Alex was always on top of updating the prognosis of my vehicle. Thanks for taking such good care of us.

Great job guys. Quick and professional as always.

Staff kept me informed throughout the whole process. They were courteous and professional.

There is a salesman at Nissan Of Laredo. His name is Eddie Reyes. I have purchased three vehicles of the lot because of him. This man Eddie is a humble man. Very underrated, yet remains humble. He goes out of his way for the customers. It is because of people like Eddie Reyes that, in my humble opinion, Nissan Of Laredo remains a Good Car Dealership.A big thank you to Eddie Reyes and a Big Hello to Paul “Paulie” Young III. Thank you too. Nissan Of Laredo.

Ray Ochoa worked really well with us. Was fast and efficient and very helpful. Gave us a really good deal and helped us out. Highly recommend Family Nissan of Laredo!

The service department at family Nissan of Laredo is always top notch! Thank you for getting back on the road in no time.

Awesome customer service! They were able to take care of both me and my vehicle needs, highly recommended!!

Pretty good place, their very attentive. I always feel like I can just leave it to them.

Nissan. Treated me very well and was very helpfulThank you

Awesome staff very friendly and funny they value their customers it was a busy day and made time for everyone and i got my dream car. Thank you

The service from beginning to end by the service advisors was exceptional. The cashier could be a bit more friendly and outgoing. The Starbucks coffee a real treat. The waiting area was very clean and the ambiance was welcoming.

Ray Ochoa was friendly and fast with everythingAnd super hopeful with all the paper work.

Thank you for treating people as family very good work.