We had gone to the Corporate store in Montgomeryville last Friday and the experience there was horrible, after spending 17 years as as customer we had considered going with another provider after this experience.On Wednesday, we decided to try this store and let me just say, this is the place to go if you want great customer service!!We had the pleasure of meeting and working with Bobby Ashton. He took the time to ask us several questions, listen to what we liked and did not like about our current phones, helped us pick out new phones, transferred my mother on to our plan, transferred all our info onto our new phones, let us ask as many questions as we needed, and made the whole process fun and enjoyable.He was supposed to leave at 6:00 pm but landed up staying till 7:30 pm just to help us leave there with our new phone fully operational. He even was able to pull all my mothers contacts off her archaic flip phone that had been held together with a hair band!After we were all done he even took the time to explain to explain to my mother how to use her first ever smart phone. We told him that we could do that, but he insisted! It made me so happy that he took the time and made her feel at ease in how to use her phone. He put his contact info into her phone and told her she could call him if she needed any help!This is how customer service should be! If I could rate this store with 100 stars I definitely would.Thank you Bobby for making our experience and time with you fun, enjoyable and definitely memorable!

Anthony C. was wonderful! My husband and I were joining a new plan together coming from a different plan and a different provider and Anthony made the transition seamless. He was a pleasure to work with and I highly recommend his services. Thanks, Anthony and Verizon Cellular Services!

After spending 3 hours on the phone with Verizon customer service, we decided to go in person to the local store. Tim is amazing!! Not only is he extremely knowledgeable but patient, kind and helpful. He resolved our issues within 10 minutes. THANK YOU TIM - You da man.

Over the years, I have been subject to far too many stressful phone upgrades that resulted in receiving less than the service I deserved at a price I should not have been paying. however, recently i upgraded my phone and a family members phone with Bobby at the Verizon store on Allentown and Forty Foot rd, and I have been beyond impressed with the service I have been provided!!not only was the customer service experience beyond my expectation, I left knowing that if any persistent issues should arise, i now know a friendly face with excellent knowledge who can help me out no matter what my issue is!!i cannot recommend this store and Bobby enough!

Stopped by this Verizon store to purchase new phones for both my husband and myself. Sean immediately made himself available to handle our needs. After choosing our phones and transferring our info to the new phones, I quickly realized my thousands of text messages did not transfer. I run a home business and I rely on those text messages for past purchases from my clients as well as invoicing clients. Sean went out of his way to find ways to transfer my messages. 45 minutes later, he got everything to transfer. His shift was to end at 3:30 and he stayed with us until 5:00 to make sure everything was working correctly. That is service you rarely find in today’s world. Thanks Sean for all of your help!

Justin Kalb was a huge help. He made this a very pleasant experience and was very informative.

Sean at Verizon Lansdale was fantastic!! He helped my mother in law and I with porting our numbers and switching SIM cards. We had been on the phone with Verizon customer service for almost two hours and no help. Called Verizon Lansdale and Sean helped us in 20minutes. Very nice and knowledgeable!

Anthony was fantastic at the Lansdale store in helping me with my new iphone 13 mini! I was an especially hard case, as I had an old non-functional apple user name and unknown password that was getting in the way of transferring my data from my old phone. However, Anthony solved the problem where Apple could not and he helped not only to set up my my phone, he helped me sign up for a new lower cost service plan that gives me unlimited data. ( My previous plan only allowed one GB of data.) Thanks to Anthony, I have everything I want on my new phone and in my new plan. I would have given him 6 stars if that rating was available! Thank you again, Anthony C!

Sean solved so many problems that we didn’t even know we had!! He helped us identify ways to save money. He was very personable and went the extra mile. Despite the air conditioning not working in the sales office, he was patient and made sure we understood all the changes. Going so far as giving diagrams on paper so we knew exactly how everything worked. Phone plans can be confusing, but Sean broke it down to an understandable level. 10/10 we recommend him highly.

Anthony was the best. Would never have guessed he was only working there for 3 months. He reviewed my hold account and saved me so much money

Coleen Hill was very pleasant, knowledgeable, and efficient. It was are first experience with this location. Coleen was wonderful.Ann

Excellent service. I deal with Shevy with questions as well as purchases. He never rushes me,always treating me with respect and explains whatever I need in language I can understand. I recommend him to all of my friends and hopefully they will give him a try,because I know they will be satisfied and become a repeat customer as I am.

Anthony Cavallaro was top shelf!! He addressed every issue and concern that I had. Shevi trained him and he made a Rockstar!!Anthony got answers to questions that others failed to get. I left with a great new phone and a better plan than I walked in with.Great job! Thank you!

Definitely need to speak to Sean Karcher if youre in the market for a new cell phone or accessory. Hes knowledgeable, will find you every available discount, and will be 100% upfront and honest with what you do and dont need to get the most out of your device.

Matt was a gem and was very patient with my friends who finally got rid of their flip phones! Thank you Matt!

I had been a customer of AT&T for over 15 years and I was only staying with them out of loyalty!! When I visited the Verizon store in Lansdale- it hit me hard that my loyalty was grossly misplaced! William Phelps was helping us review a few plans and options. He took his time with us and was completely down to earth. He is very knowledgeable, through and extremely patient. He was great to work with and my husband and I finally left AT&T and jumped on board with Verizon due to the excellent customer service we received from William. He even reached out to us after a few weeks to make sure everything went okay with some issues we had with one of our devices that wasn’t unlocked when we switched service and were in the store- when he didn’t need to! He went above and beyond for us!

Shevy was awesome. Spent time setting my dad up with his tablet. He was very patient and helped me with my and my wifes phone also. Loved the new toys. 👌

Always had a good experience at this store my husband and I have been coming here for at least 3 to 4 years Im guessing Chevy was very kind and fixed my phone up for me Im very happy thank you

I have used Coleen for years. She was my representative in Texas, and when she moved to this new store in PA, I have still kept with her. I dont use anyone else! She is fair, honest, and will get you the best deal. I call her any time any one of the 5 phones, smart watch, or tablets go out that is on my account, and she takes care of me all the way here in Texas. Ask for Coleen.

Ive been with Verizon for a few years now, and the customer service was ok, but....I was lucky to happen upon Colleen Hill with our local store - she is simply AMAZING!! She helped me not only with my personal account but with my business account, she was able to get done in one day what I had been trying to get done for weeks through the call in customer service. Verizon should be very proud to have someone like her!!

5 star service from the guy Chevy! Real thorough, he did an excellent job setting me back up with the iPhone. Justin Kalb and Sean Karcher are great people too!

I went to the store because my iPhone 11 Pro which was only 13 months old had no service. Colleen the representative who Assisted me spent two hours speaking with the technical support at Verizon. After the two hours, the problem was still not resolved. Throughout the whole time, she was extremely patient and very nice and then she helped me get a new phone since Verizon could not fix my iPhone. Colleen not once rushed me or became frustrated. She wanted to ensure she did everything possible to find a solution. Thanks so much Colleen!

Andrew was very helpful and patient as he answered our questions about the two phones that we wanted to purchase. He made sure that we understood all of the features and pros and cons of the phones that we chose before ordering them. When the phones arrived he was very accommodating with his time. While setting them up for us he was very patient with demonstrating how to use the phones, showing us how to adjust settings, and even downloading several apps for us. He made sure we would be successful with these new phones. He obviously knows his business and is a great customer representative!

Shelby has always taken care of me. Helped me set up a new phone and FiOS. This store has always been good toe and my family. Very good service. Personal are always professional and polite. Helpful and knowledge.

Great service. Immediately helped with my problems. I would come back again. Shevy and Justin helped me clear up issues with my emails. Thank you.

Customer service is very bad.I don’t recommend it. They will say you one price but when you get your bill you’re ripped off.

Visited Cellular Sales in Lansdale again for me this time. I set up an appointment with Colleen Hill as she was so helpful with my husbands phone situation. I needed to upgrade my phone and iPad. Colleen was quick, efficient and cheerful, especially considering it was first thing Monday morning! Highly recommend Cellular Sales and Colleen Hill.

Ive had several experiences at the Verizon on Forty Foot Road very impressed with all their workers expecially Chevy

From now on i am going to cellular sales and seeing my girl colleen. I live in Allentown and drove 25 miles because the Verizon corporate store on airport rd couldn’t help me or fix the issue I was having. I just needed help with my return. That’s it, something so simple and easy. They made us wait in the cold windy rain because of COVID capacity even though they were able to use the small lobby area as a waiting section to their big space, they could’ve had us spread 6 ft apart but no, the lady was very rude. Only 3 people in.Anyways, upon leaving to the corporate store they painted a bad picture of cellular sales that I was feeling anxiety on my drive down... I thought I was going to a hole in a wall- type store and was going to be dealing with some shady people- since that’s the feeling I received from the people at the corporate store. Honestly, just because they work at the corporate store, doesn’t mean jack, they really suck... (I can’t use the words I want to use because google will censor it, so that’s just being nice)When I get there Colleen is ready to help. I was so relieved!!! She was super nice and had capability and kindness to work with people. I felt so much better there. She fixed my problem very easily and quickly. From now on I am going down there to do all my cellular business. Upgrade, problems with activation, etc etc, I am going to see this woman because she knows how to effectively do her job. She should be a role model to everyone that works in this industry. I will drive 25 miles to see her- and I promise to myself- I will. Zero headaches with colleen, something that the stuck up people that work at the “VeRiZOn CoRpOrAte” store couldn’t do. Those people are lame.

Come here all the time with questions. Shevy always takes care of me. Ive messed up the phone so much I come here all the time to fix. Always a pleasure.

Justin was very helpful when I went into the store off of forty food road. My grandmother’s account got hacked and was ported out to a different carrier without her knowledge. Justin was very helpful and patient with the whole process. He made sure that I was happy and taken care of before leaving the store. We got the whole issue resolved and taken care of. I will be coming back to this store just because of him! I recommend anyone going to this store to ask for Justin!

Shevy was most helpful with both phone and my home Verizon acct. Great visit.

This store is always very helpful. Im computer illiterate and Im here a few times a month. Shevy has always taken care of us. Great staff. Good looking people.

Sheby was very helpful. I appericiate the patience ye took. Helped me delete 100s of bogus apps off my phone. Very Patient,! I habe nothing but good vibes.Thank you and will be back

Shevy is Extremely patient with old farts. We’ve dealt with him many times and always takes care of our business. When he’s not here I’ve actually walked out to wait for him. He’s very knowledgeable. He makes spending money feel fun and always figures out the best deals to make it worth it.

I am very happy with the service at this location they treat their customers client and they are up front. Shevy was great with us

Andrew was a helpful for years he has managed our family fleet of phones. The whole store is helpful, and very knowledgeable. We drive 20 minutes just to come to this store since they are all so wonderful I work for. Thanks Verizon for the great customer service!!

Andrew and Chevy helped square me away.only Verizon store I come to. I live up the block so Im here with questions and they fix it quick. Great people, good store. Will be back when I need a new phone.

I will never go to another Verizon store again! To put it simply theyre the best! They take care of all your needs, Ive been kicking myself for years for not coming here sooner!

Went in with a new phone(bought elsewhere) that the seller couldnt get running. Colleen Hill had me up and running in record time. She was cheerful, persistent, and exhibited a high level if expertise. Ill be back!!

Called the store twice and spoke to Andrew. Awesome representative! Very knowledgeable and polite. Usually people who work in these stores act like they know it all and are annoyed when you ask a question. Not the case with Andrew. He was awesome!

Justin Kalb was amazing. He was very thorough and helpful. I would recommend him to all of my friends and family. Thank you Justin.

Outstanding service from employee Chevy. Last several times Ive had problems with my phone or account he has been a huge help. Not happy with Verizons customer service over the phone have to go 20 minutes out of my way to get to Verizon store, but well worth it as far as customer service I have gotten from your employee Chevy.

Great store! Shevy helped us, he was very knowledgeable and helpful. We will definitely be returning to this store for future purchases.

Ive been getting my new phones from here for the last six years or so. This time I knew what I wanted already and they were quick getting it for me and taking care of all the paperwork. Price was fair and everyone was friendly.

I came in today due to a battery issue. Coleen Hill is absolutely amazing! Even when I told her she was wrong. I was told that I could remove my battery and just get a replacement....so not the case. Coleen explained to me my phone and even suggested an upgrade.Coleen actually listens she asked me what I do with my phone and it is not much. Love my phone but not ready to upgrade.She is the first person that has actually listened to me and cared about what I do.

I,had a,great, great experience here. Learned a lot. He cleaned up my phone and made,it,run smoothly again. Sounds good. Good people.

Thank you Coleen Hill. You were a great help in transitioning from my work phone to my personal phone. You are so patient, kind and helpful. You are an absolute pleasure to know and work with. Coleen, you went over and above. Thank you for taking the time to help me a second time connecting to the exchange when I was shut down by my company account. You are the best!

Great store and service. Just wish Verizon itself would be so good.

My experience at the Verizon store was excellent. Mellissa Young was very attentive to my small business needs and very knowledgeable/helpful with the various products that I needed. I have full intentions on revisiting her in the future as my business continues to expand. Thank you for the excellent customer service.

Everyone at the store was great . they explained everything simply to us and made it so much easier. I am not very tech savvy but they made the process simple. I went from being a die hard iphone user to loving my new LG v40

The hands down best place to get your phone always have a great deal and customer service is phenomenal Chevy and Andrew T are the only people I will buy my family phones and accessories from I really cant say enough good things about this store

Chris was so helpful with getting me a new phone. He made sure my phone was up and running and all of my data backed up correctly before I left the store. He also put a case and liquid screen protector on it for as well as making sure it was synced to my Apple Watch. And the best part...he opened the store on Thanksgiving just so I could get in there!And he helped keep my 5 year old entertained during the whole process. :)

Lansdale office. Helped by Andrew. Fantastic experience. Andrew was very professional and with his expertise he solved all our problems He answered all our questions so we clearly understood the operations. Thank you Andrew

Great service and convenient location. Cleared up my phone and did,all updates. Helped set up security since i was hacked. Shevy was wonderful and answered all my questions. Happy customers.

Was very happy with the service I received from Sean. I appreciated the time he and Ian took with me in explaining everything. I had switched my service from another carrier for both my wireless and internet service. They handled both situations for me and things went off without a hitch.

Great customer service - beyond expectations - from Mellissa at this store! Two Luddites needing help with a new phone and tablet required time and patience from the staff, and we were very pleased with how she not only made the sale(s), but helped with follow-up questions. Recommend!

Hi I was just at Verizon in Lansdale . I was very satisfied Chevy did a great job explaining everything to me I will definitely come back to Verizon. Got my new moto and vehicle protection which he set up and my Android auto. I could cry

This store rocks! They are so patient and kind and willing to answer any questions no matter how small. They will also try to give you the best plan for Your needs. Shevy Shisir was wonderful and explained in detail everything I had in mind. Give them a try... Youll be happy.

Shevy knows everything about the phone. My 3 sons all learned so much from him about just keeping a positive attitude. He’s always been there when we ended with any questions. Just picked up a galaxy and iPhone for my wife. He helped move all our stuff and made it painless even though we knew none of the passwords.

Came in with issues with my wifes phone. Met with Chevy who helped fix the phone and get it back up and running. Well be going home and talkin to the wife possibly moving into a newer phone. Very happy with my experience overall today. Will be back soon.

My experience was so far the best I have ever had. Coleen Hill was extremely helpful and knowledgeable. Not only did she help me with my car phone but she then came outside to set my Bluetooth in my vehicle.

Excellent customer service. Bought my iPhone at another outlet and was having trouble. Stopped in and the service rep spent 30 min making sure setup was correct.

Mellisa young was extremely helpful to me when I was purchasing a new phone. I highly recommend her .

Wow the Verizon store in Lansdale is really amazing Chevy is giving me great service and I am completely satisfied with what’s going on I will definitely recommend this place and come back. It’s a close drive for me and convenient.

I had the pleasure of working with Chris. I needed to upgrade my phone and he was able to give me a list of options to consider. What I liked the most was that he wasn’t pushing a sale and gave me the option to come back when my phone was completely paid off or to do a partial upgrade. I was in a bit of a rush and he made sure he backed my phone up, transferred all of my information and even packaged up my old phone with a shipping label to send back to Verizon quickly. He answered all of my questions without me asking as he made sure I left the store educated about my account, new phone and accessories. I highly recommend requesting Chris for any of your needs!

Justin Kalb was great to work with! Extreamly knowledgeable, helpfully and friendly. Went above and beyond, so happy we stopped in instead of doing online!!

We came in to upgrade my husband’s iPhone- we worked with Mellissa Young and she made the experience painless! She explained everything and answered all my questions. We’ll be back when it’s time to upgrade another phone! Great experience!

I came in to upgrade my phone today. Coleen was amazing with me. She helped me pick out the best phone that suites my needs. She was courteous, professional, and overall amazing.

Thank you to Mellissa Young for excellent customer service and your knowledge of the products and options available to me. It was a pleasure upgrading my sons phone and Mellissa made it a fun experience for us. We will definitely be back to work with Mellissa as we upgrade other phones for my family.

Justin was very helpful! I was nervous about upgrading to a new phone! The last time I went into a Verizon store it was a nightmare! The salesman at the other Verizon store was very rude and told me he wouldn’t transfer my information over to the new phone. I will definitely be going back to see Justin from now on with any issues I may have. I had a very good experience with him. I would suggest asking for him if you’re going into the lansdale location!

My husband bought a phone at the store yesterday. He worked with Bryan Perkins. Bryan was extremely patient and helpful in explaining the phone and transferring his information from the old phone which my husband has no idea how to do. Although we have gone to other Verizon stores in the area, we will now be visiting the store on Allentown Road when we need anything.

Calling and made an appointment everything was on time service was great Ill recommend my family friends to Verizon and Shevy. Hes helped me for the last 6 years now and I go to nobody else. You have to make an appointment to get time with him now a days.

Andrew was beyond helpful and knowledgeable, not to mention patient and pleasant. He made the painstaking task of switching phones much less painful and I couldnt be more appreciative. Youve got a great employee with him, Verizon!

I walked into Verizon this morning worried about my phone. Sean helped tremendously and got me set up with a brand new phone thanks to a promotion going on now. I got a great deal and am already enjoying my new phone.

Justin K is awesome to work with - explains and shows how to use products. Also he went way above and beyond to help resolve an issue resulting from the Covid19 nightmare.

I really enjoyed my visit at Lansdale Verizon. I had came in with a cracked screen, phone issues and Shevy has been more than helpful. I got a brand new phone for the LEAST amount of money possible. Definitely recommend going here and ask for Shevy.

Justin did a wonderfully helpfully job of setting me up with my new sell phone. He went above and beyond to aid someone not very tech Oriented, 😁😁

Nice people work here. Ask for Shevy

Went into the store to get my parents on my plan. It wasnt an easy task but Melissa and shevy were awesome and worked with us the whole time. Thanjs guys! It was a great experience

My husband and I went to this store hoping to lower our bill, purchase a new phone and upgrade another phone. We were pleasantly surprised when we met Andrew Trout. He was not only was knowledgeable about all of Verizon products but his calm demeanor comforted us. We had felt taken advantage of by the last store we went to-Andrew took the time to thoroughly explain our existing plan and shared with us ideas on how to save money while adding the new phone. He went above and beyond when he stayed past his end time to finish the job: transfer existing data to new phones. Andrew deserves more than a positive Google review-he deserves his own Verizon store. Thank you Andrew for restoring our faith in customer service!

Justin did a great job today helping me with my phone purchase and explained everything. I was very satisfied!!

All liars and con-artists. Would not shop here at all. Costco is the best bet.

Sean was eager to help me when I went to the store panicked because I had no service (my whole family didnt have service). We were tying to save money and went to another cellular carrier (worst mistake). As Sean saw my panic, he jumped right in to help. The entire staff at this store has always been nothing but gracious and kind to receive you as customer. Thank you for your kindness & understanding, Sean & Verizon!

I stopped in today because I found out that a phone that was gifted to me, even though unlocked, would work much better if I signed up for Verizon service. Alex was there to greet me at the door as soon as I stepped in with a smile and a pleasant attitude. He explained everything to me and went over all of the different options pros and cons and when I left I felt like it was Christmas because of all the promotions that Verizon is offering right now. If you are looking to switch service providers, and this is coming from an 18-year AT&T (previously Cingular) customer, I highly recommend stopping in to see Alex specifically!

What a wonderful experience!! Shout out to Joe O’Brien for his patience and expertise. I am technically challenged and he took care of everything and transferred all my information. He took the time to explain all the features on my new phone and help set it up. I would highly recommend.

After several calls to techsupport, with no help, I went to the store. Coleen Hill is absolutely amazing! She is my go to girl for everything now.She is extremely helpful and she listens! I have never had a more helpful person!

I had the most patient and cheerful assistance from Sean. My sister and I have visited for the second time today and spent over an hour with him explaining the function of both our devices. There was no question he could not answer. He was pleasant and had a wonderful sense of humor. I have had experiences at other Verizon locations and I would never go back after the wonderful experience I had with Sean. He is a huge asset to your store. Total satisfaction.

The team at Cellular Sales was amazing. They exceeded our expectations and were extremely helpful. Chris and Chevy helped us out through a long process to port numbers and switch companies and got us all setup with brand new phones and a new Verizon account. I highly recommend going here for all your Verizon wireless needs.

My experience with this store is that it was the best thing I ever did. I have been to a couple other ones and this one is by far the best experience of the three. My guy Andrew has been so helpful to me that I will never go to another store. He assisted me with several purchases and set ups and very patient with all of it. The whole staff was friendly as well.

Im in here few times a month trying to get into the 21st century. This group of guys always seem to make it.look so easy. Always a smile and warm greetings . Always showing me how to do it. Makes itI look easy but doesnt make me feel stupid. I recommend to any beginner. Love seeing the same familiar facesThank you

Went in to get a new Iphone and worked with Melissa Young. She was very knowledgable, friendly and efficient and the whole experience was positive. I highly recommend going to this retailer to purchase your phone.

Best store around.I come here very often with questions and always a pleasure to see the same guys always. Everyone is always delightful. Thank you

I came in and worked with Sean Karcher in search of upgrading my phone. He was very polite and was helpful in every way possible. He was very easy to talk to and made the whole process simple and stress free. I highly recommend this Verizon store and working with Sean.

My experience with the Verizon Authorized Retailer has been FANTASTIC! I bought my phone from Andrew Trout. He was great and very helpful because this was a new phone. Today I went in to pay my bill and I was taken care of by Sean Karcher and Javon. I also needed help with learning some things on my phone. Very helpful. I give all 3 representatives that have helped me a 10. Great people and very helpful.

Shevy excellent service every time. Very smart and and kind. My 3 sons all deal with him. Weve been coming here for 7 years since he helped me move from att. My oldest son now lives in Calif and tells us to only go to shevy. Our trusted rep and favorite store. Great job always.

I dropped my iPhone in mud (what a rainy year ) while in my back yard with my dogs 🐕 🐶 this fall and mud got in the charger slot. I had 9700 photos and videos that were not backed up and an iPhone 7 that would not charge any more ... panic mode central. I went to the Verizon store on Forty Foot Road and found sales associate Chris who spent several hours trying different ways to clean out the mud from the charger port. What a relief when he finally found a way to do it without damaging the phone. Today on Christmas Eve I got a new IPhone XS Max and Chris transferred all my phone numbers, messages, and photos seamlessly to my new phone. I will be taking some great photos in 2019. Big thanks to Chris for being a good human being this fall and helping me with my iPhone drama - GREATLY appreciated.

Mellissa Young is my bestest!! We met at another Verizon Store a few years ago. When I walked in This Verizon Store she remembered me and we screamed!! Anyway.............we were happy to see each other again !!She has helped me to stay calm and relaxed!Love her patience! Thank you God for reuniting us AGAIN! She is the best!!!!!!!

Had a very good experience here if I waited over is very nice. Very informative and thats it very important guy. Shevy helped me get a great phone and a new plan. Everything went well. Didnt charge me to talk to them like Montgomeryville wanted to. Gave me the best options and new phone made more sense than insurance.

Chris Kamel was the best! My experience with him was top notch professional. As a professional myself, I seek competence and even higher standards in others. I found that with Chris. He ensured my needs were met.4 months, later after selling me this GS4, no hesitation, I walked into the store with an issue with my phone to solve, saw Chris, and immediately sought his help. Hes the go to man.