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The Home Depot
1900 Shorrock St, Lakewood, NJ 08701, United States
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The Home Depot

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Ma
Review №1

Do not buy appliances from Home Depot. It has been over a month and I still dont have my washer. They have no-showed 3 times already. They LIE. Now they say they will deliver next Monday but that may be a lie too, who knows! I have had to be home each time for a 4 hour period for nothing. What a waste of my time.

Th
Review №2

Well stocked nursery area with a fresh shipment of annuals and perennials. Super friendly staff

El
Review №3

I gave it four stars because I was able to get everything I wanted, and and the assistant who helped us find everything we needed was helpful and pleasant and even researched where we could go to get the same thing at other home depots. ... So I should have given five stars, except we have had moments at home Depot where there was no helpful salesperson, there was no help at all. Actually some sales help averted their eyes so as not to give assistance. But we still shop at home Depot its much better than Lowes. And you just have to look for that one salesperson that is there to work and enjoys helping others.

Da
Review №4

Bought 5 gallons of paint and had excellent service from the sales person in paints. She was friendly and helpful. Sorry I do not know her name.

Mi
Review №5

I visited the home depot off shorrock where I met Jessica. She went above and beyond by giving exceptional customer service . As she was doing my return she extended herself asking how my day was going while moving at a quick pace. I will definitely be back. She made my day. Thank you home depot!!

Br
Review №6

We were super happy with store manager Glenn and the associates that went over and beyond to make 2020 halloween the one to remeber! Even after being told by another associate at customer service that this wasnt going to happen for us the store manager made sure to go over and beyond in making this customer satisfied! My Kids are absolutely amazed and super excited, not too scary for the younger children and deff stands out !Our family thanks you sincerely 🙏 Happy fall

Bi
Review №7

They got everything that you want for great prices not too crowded most of the time

Cy
Review №8

Terrible service! They had issues in store & the delivery people were suppose to set up an appointment to deliver my order & they never called. I had to call Home Depot & at first they didnt know the order & then the order was on the truck that had left 5 hours earlier. Within 15 mins after I called I received a text it would be dropped off between 6 & 8 (this was at 3pm) & immediately after receiving the text my door bell rang with my order. They seriously need to get their story straight & have better customer service.

Sa
Review №9

They have so many tools that you can rent. The store staff are very knowledgeable and give great feedback directions and referrals.

Ad
Review №10

Bought a washer and dryer and though the product was great, we paid for installation and delivery guy who was suppose to install wasnt able to install. Never buying anything from here again. Store didnt reimburse installation fee. Store doesnt care, as long as they make the sale. What happens after is of no concern to them. Think twice before you purchase from here.

Ja
Review №11

I just bought this tile cutter from this store and it is all used and rusty and it’s missing pieces I wouldn’t recommend this place of service to anyone

De
Review №12

Love HD. Its my Bloomingdales. Always find something new there to try out. If I have a question I can always rely on Moe for an honest answer or anyone else if she is not working. Love, live, that store. Do not care for there new return restocking policy though. Another way to hit the consumer!

Ke
Review №13

Mike the one and only manager at Lakewood, you loser you, give me a hard time and have zero answers for me. No wonder weve never crossed paths until today over the phone. Enjoy the call from corporate, you want to be rude and useless. Have fun with this.

LJ
Review №14

No staff anywhere! Isles are under stocked. Things arent in the isles the website says they are in.

fa
Review №15

Needed a refrigerator and went to Lowes. Couldnt have it delivered for almost a month. Went to Home Depot and within 4 days they could have it delivered

Ro
Review №16

The staff is always very helpful.

Va
Review №17

They have all the containers you need to organize your Christmas light parts.

Da
Review №18

Hard place to make purchases, Self Checkout hand scanners failed, low battery and even with assistance of store employee who changed battery several times. The time expended for essential purchase could of allowed many customers standing in line to be checked out. Should be noted that the other self check out registers were manned by employees in an attempt to expedite purchasers!!! Still resulted in long delays.

El
Review №19

One of my favorite places to go get my household repair items

BZ
Review №20

I spoke to 2 different reps and they both gave me 2 different answers, I was very confused.

Pa
Review №21

I just dont know what it is with Home Depot no matter what you cant find anybody to help you. They need to head out Maps when you walk into the store so you can find whatever youre looking for. They do have signs but sometimes its not clear where to find what youre looking for and theres no one there to answer your questions.

sc
Review №22

Rick and Paul both were very helpful in finding me the cordless ryobi tool I was looking for and they even discounted my purchase due the box being banged up I was able to get it 30 percent off an already good price will be going back!!

R
Review №23

I spent 10 minutes looking for someone to tell me if an item was in stock and another 5 minutes waiting after the woman called for him on the phone. They need more help.

Ro
Review №24

Its a my favorite store have everything

Ji
Review №25

The interior is a mess. Loews has it all over this operation

PJ
Review №26

The staff in the gardening area were friendly and helpful.

El
Review №27

Very good customer service

Sc
Review №28

Avoided the depo due to bad past experiences with pro desk. Had a great experience withDiana she really went the extra mile for me.In short spent 6000 back on board.

Ga
Review №29

Alice in home and garden was the best very friendly and helpful

Ka
Review №30

I love this place, everyone friendly and prices good

Jo
Review №31

We love Home Depot! Because of Covid-19 the children cant do the project the first Saturday of the month,but, they still hand it out to the kids!

Li
Review №32

The representative was very nice but the shed we bought was sold to someone else and we had to go to another store to get it. Murphys Law!

mg
Review №33

Had just what I needed to finish my job

De
Review №34

Great customer service. And products I needed were in stock. No waiting on lines

Se
Review №35

No customer assistance if needed.

Dy
Review №36

Great friendly knowledgable staff very courteous

Ga
Review №37

Watch the price on the shelf to the price they charge on a receipt and see if its the same. In these times cant give away money by paying more than what they show. If everyone pays a $1.00 more and 1000 people shop a day. You do the math!

La
Review №38

Typical Home Center lots of inventory but good luck finding your product and better luck finding an attendant to help you

le
Review №39

Good place

El
Review №40

Great place, employees very knowledgeable

Ca
Review №41

Found what I needed .it was so hot in the store..no a/c on..couldnt wait to get out of there.

Yi
Review №42

Very good selection

St
Review №43

Helpful employees and items in stock

Ri
Review №44

When did it become ok to restock items during the day or any busy shopping hours. In the past it has typically been later at night or in the middle of the night when store is not open.Went to Lakewoo store today and in the 3 areas I needed items they were doing inventory, a rear ranging items in one area there were three people within a 10 ft area working on fasteners. Could not find anything. Went to Lowes3.

Ch
Review №45

This home Depot is a wonderful alternative to two of the local Lowes hardware stores which often are out of stock it seems for the items that I need. I seem to be able to start projects with materials at Lowes but often usually finish them with the final components that I get at home Depot.and the location is in a perfect spot right off the garden State parkway, on the way into suburban toms River

Ac
Review №46

Very deceptive . I rented a carpet shampooer for which I was charged 30.00 + 50.00 deposit. When I returned the item my card was only credited back 22.50 .

Je
Review №47

I had a very unpleasant experience at this store that is seriously making me question if Ill ever come back. My husband had ordered a bathroom faucet knob online as ours had broken which made it impossible to shower. We opted to do curbside pickup. When we arrived, we parked in the designated spot, called the number and were told we had to enter the store because it was in a locker. I guess my understanding of curbside is different. Thinking we could go into the entrance that had a big sign over it that said curbside we encountered sliding doors that were closed. An associate nearby directed us to the entrance (even when we explained our situation) which defeated the entire purpose as we had to walk the entire front length of the store, past customers who werent social distancing only to find another closed sliding door which held the coveted lockers.There werent any signs of explanation and employees were helping other people, so my husband pried open the doors to get inside. Yelling in the distance from her cashier station, Linda (Im not sure of her name but for some reason Linda feels right?) stated that wasnt an exit. Was there supposed to be someone manning that area? Im still confused by the process. Anyway, we attempted to use the QR code to no avail. Turns out we were at the wrong store (our fault). We came back inside, found an employee who redirected us to the same cashier. She pointed out the mistake, and I asked if we could go into the entrance where the lockers were at the other location. She raised her voice to a shrill, explained that we were in a pandemic and they need to do a head count. Whats the point of curbside if we have to come inside??I understand during these pandemic times that people are more frustrated and prone to angry outbursts. I get it. But you work in customer service and Im a customer. I’m also an essential worker, working through the pandemic and I would never speak to a customer in that tone. P.S. After going to the right store (Toms River) the lockers were outside and the process was painless.

Li
Review №48

Beware of the misleading Truck Rental Associate! I talked to him twice then came with my son to rent a truck, only to find out he NEVER gave me information on a $150.00 deposit, and when asked if we would get it back right away, I believed him! Unfortunately, my son used his card and again, he stated it would be put back on card right away, the associate stated its just a hold! Now its been 2 days and no money returned. With the pandemic hardships we have to face today, why the misleading information? So here I write to warn other women like me who really believed that the HOME DEPOT associate would have adhered to the policy and this would have been discussed in the first phone call I made! Last, I did speak to the assistant manager, SUSAN, and said she could not do much to help, but I can WARN other women about this misleading information. But now we wait for the $125.37 to be returned!!! Ill keep you updated!

Na
Review №49

Super store. The stack very knowledgeable and friendly. Will definitely be my first choice to find these hardware and household items.

Gl
Review №50

Its Home Depot. The home of I dont know where those are. Its not my department - but I did at least find everything I needed

Sa
Review №51

Mind your business I dont find it amusing that youre spying on me. I dont recall asking you

Na
Review №52

Staff was helpful in locating items I needed, ample parking

Da
Review №53

We went looking for carpet and Jen helped us make a decision about what carpet to buy. She was very knowledgeable about carpet & paddings. Thank you

Th
Review №54

Excellent Employees and Staff

Mi
Review №55

Wish I could give this place 0... staff ignore you while you attempt to speak with them, but continue in there conversations gossiping about one another. Awful place to shop

Wi
Review №56

Ideal place to shop for home improvement...and just things you need around the house and as for service ...great...bought something and lost reciept....no probllem...you get store credit as long as it is a Home Depot product...and a recent purchase......

Jo
Review №57

Everything was good except your plywood supply . The quality is horrendous, I never in my life seen plywood this bad . Shouldnt be on the shelves especially at the prices their charging . Very disappointed

Ha
Review №58

Home Depot has lots of help, knowledge, and always pleasant. They bend over backwards in every area.

Fr
Review №59

Excellent experience. Everyone was friendly. Able to take advantage of half tax for NJ because it is in an enterprise zone.

Ka
Review №60

It was very good. Could not find what O was looking for so I asked an employee. He told me exactly where it was. Made my purchase n went home.

Ro
Review №61

Still the same as always and most employees are as helpful as they can be!

Te
Review №62

Good store

yi
Review №63

This place has more customer service than other branches

Ch
Review №64

Horrible no help to be found in gardening inside looked around for 10 minutes finally saw a shopper asked if they saw any Home depot Associates for help answer no just 1 lady at register . kept looking found 1 worker outside in back smoking not much help I see not good for customers and didnt have garden hose hold with in ground post no stock said didnt know when will be available or go to another store.so guess what LOWES was the 🏆

El
Review №65

This store is a well-stocked store. They have all the items I need for my projects. Nice wide and spacious layout. They also have a large selection for all costs and designs. As a general rule the staff is pretty helpful, friendly and knowledgeable.I enjoy shopping here!

Ti
Review №66

They claim to be Veteran Friendly by offering a 10% discount, however it is only on certain item. My father just spent over 2000. In that store I would have went to another store

Jo
Review №67

A little busy at times but is your one stop business for all things in home improvement. A must stop for all your home improvements.

CH
Review №68

Didnt have cactus soil, but overall ok.

Fr
Review №69

I have notice a raise in prices across the board. Building materials have also been more scarce and quality is not as good, prior to COVID-19. I purchased pre hung doors and the hinges were not set into the jams and the material they were made of made the installation difficult. I was told that all materials are hard to order. It is tough that we have little buying choices.

Jo
Review №70

Always good.

os
Review №71

They have almost all you need

Su
Review №72

Went to store to get a exterior door. After chasing down several associates and waiting, I was told the person in that department was out to lunch and had left the building. I would have to wait till his lunch hour was over he just left. Seriously No one else in the store can take my information and answer a few questions? To top things off the store was dirty. Needless to say I went does the street to Lowe’s. The store was clean and I was taken care of in minutes. Walking through the store the associates greeted me and asked if they could help me instead of ignoring me.

*J
Review №73

I love all home depots lol

Le
Review №74

Good items at good prices.

St
Review №75

Very knowledgeable took me where I had to go thank you

Ke
Review №76

Home Depot is my go to store!Order on line, and pick it up!!!

Bi
Review №77

Store is immaculate and the self checkouts are large easy to use monitors. On the hardware perspective this store is cutting edge. I had trouble locating a specific window cleaning product so the staff accommodated me in the middle of their own tasks and broke down exactly where it was. The aisles are numeric and have their own “bays” which make finding the section of the aisle that the product is in super easy to locate.

Fr
Review №78

Customer service was great got me to what I needed

Da
Review №79

Fast service on a return with no issues and the person had a great attitude. Great service.

Za
Review №80

Helpful staff and large selection

Ci
Review №81

Clean, friendly, some things a little cheaper (sales tax also less) because its considered Lakewood. Would go again for larger items.

Wa
Review №82

A lot of help getting materials for a deck I built...

Ro
Review №83

Great selection and the staff are all very helpful.

Sa
Review №84

Good experience

Jo
Review №85

Cheap tax lol good employees very helpful and polite

Ev
Review №86

Sigh...my home away from home. Hey, LVE is 50 years old and looks it! Not my moms house though!!!

Jo
Review №87

I know were in strange times but when you have 40 people waiting in line and only 1 register open thats a problem especially on a Sunday. Than to top it off when asked if the were going to open another register they said they were short handed today. Mind you there were a bunch of employees standing around the back doing absolutely nothing. Also one of the employees in the back had an attitude on him when he over heard my question about the registers to the other employee. Youre lucky I chose not to entertain you.

Jo
Review №88

You gotta love it here! And yea they do have the thing that connects to the thing that looks like ur grandmas fence BUT U GOTTA KNOW WHAT ITS CALLED FOR ANYONE TO UNDERSTAND WHAT THING UR REFERRING TOO! But the employees somehow understand u guys. So we all gotta thank them T.H.D employees, u guys are the best!!

Sh
Review №89

Service is really bad, over priced I’ll keep shopping at Lowe’s

Ch
Review №90

Best place to go for home improvement

Em
Review №91

Great experience

mi
Review №92

Great service

Pt
Review №93

This is the best HD Ive been too. Jen C. in flooring is a fantastic employee. Helped me find what I needed quickly and with a smile!

Sa
Review №94

This location is excellent! Customer service is exceptional and knowledgeable! Hats off to Russ who cuts lumber. This gentleman is very good at his job. These days hard to find people who know, love, and have such integrity in their job.

Fr
Review №95

Store is seemingly in disarray, parking can be difficult at times...shelves are stocked, staff is helpful.

Na
Review №96

Nancy from appliances was great.

Ke
Review №97

Staff very helpful finding what I was looking for,it was misplaced on the shelves.

Ci
Review №98

Had just what we were looking for. Big place, clean, friendly staff.

An
Review №99

I’ve spent a lot of money in Home Depot over the years but this will be the last penny they will ever get from me.I ordered rugs and flooring from them to be installed.for three weeks they called everyday to see if I want it installed sooner but I can’t because of scheduling they come today to install carpet.guy get here and tells me sorry don’t have enough some one made a mistake.So I go to store and they tell me sorry what would you like me to do.time and schedule means nothing to these people.who’s paying me for another day of being out of work to pay their bill... LOWE’S you just earned another customer and will be happy to pay a more

Ma
Review №100

If you need help with appliances see Denise ...she is amazing... also Donna is excellent... I am going to send a praise letter on their behalf...they went over and above the call of duty and even fixed another workers major error

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1900 Shorrock St, Lakewood, NJ 08701, United States
  • Site:https://homedepot.com/l/Lakewood/NJ/Lakewood/08701/902
  • Phone:+1 732-920-4200
Categories
  • Christmas store
  • Appliance store
  • Bathroom supply store
  • Cabinet store
  • Home improvement store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:Closed
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:7AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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