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Dakota Custom Guns
17400 Kenwood Trail, Lakeville, MN 55044, United States
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Dakota Custom Guns
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za
Review №1

Though I’ve never bought a gun here I stop in every few months just to take a gander at cool guns. These guys are a little quiet but when I asked a question they were all over to engage, they know that sometimes someone just wants to admire a gun and not be jumped on right away entering the store. They let you take your time until your ready.

br
Review №2

Shopping around for a new 12g. I’m trying to shop small and local.Upon entering DCG I was hardly acknowledged.After a considerable amount of time standing by the counter, one of the two employees asked if I needed help.I said I was looking for a 12g for a new turkey gun.He asked if I meant a 20g.... I didn’t realize my tampon must of been hanging out.Horrible customer service. Didnt even bother to show me the inventory.

Ph
Review №3

I dont agree with the guy who said these guys are jerks. I was there this morning 2/2/21 and I have to say they were very accommodating and extremely helpful . I will make this store my gun shop and recommend it highly.

M
Review №4

Had a firearm transferred here and they were fast and easy to work with. knowledgeable and friendly staff too

Ro
Review №5

No stockNo knowledgeNo mannersNo business

Jo
Review №6

I have been here 3 times. I consigned my trap gun, and bought 1 shotgun and a hand gun and nice compact 22. They were very helpful in all areas. Very knowledgeable and will definitely be going back.

St
Review №7

Employees dont seem to know much about firearms.

Do
Review №8

Very helpful!

Je
Review №9

They were poor under customer service under their old name and when it changed to Dakota I thought it would improve NOT! They live in their own world and must have a secret source of customers buying guns. When you walk in to look thinking of buying new gun they dont have the time of day for you. The sooner they fold the better for the industry in general.

Mi
Review №10

I support the 2A but I do not support this store. Terrible customer service, people there are jerks.

Je
Review №11

Stopped in on a Saturday looking for a youth stock for my Marlin 795. Id recently purchased one for my daughter and the length of pull was too long for her to shoot comfortably. I inquired at the counter whether I would be better off modifying the factory composite stock, or purchasing a youth stock. Greg was eager to help. He did some looking, let her hold a few long guns they had on hand, and measured her length of pull. They took down my name/number and said they would call me sometime next week. About two hours later, I got a return call letting me know they found a youth stock for me, and it was about the same price as parts/labor to modify mine. He has to confirm its compatible with my 795 and said he will call Monday.Id read all the negative customer service reviews here and was certainly surprised when my experience was nothing like that at all. Well be back.

Al
Review №12

Ive been around... a lot. and even though they dont bother you when you come in to the store to look these guys know their stuff! Their prices are reasonable for a small shop and the service is much better than the big gun shops. I had my gold cup set up by them and its amazingly decent. Even my friends that shoot like it. If you are a real gun guy then this is the place to go!

Aa
Review №13

I am actually surprised at some of these reviews. I dont buy guns here, but I do bring all of my guns here for smithing work. I always have great service and great turn around times. I have never had this place not call me when one of my weapons was ready to be picked up. The owner here is a really cool dude. If you have an issue with something you should just pick up the phone and ask to talk to the owner. He will take care of you.

Da
Review №14

One of the gunsmiths did some work on my M1a, took him about 10 min. He wouldnt even accept a fee. Said he was glad to do it for me, no charge. Thank you sir... Dave

Lu
Review №15

Assisted me in the sale of some firearms. Very easy to work with. Would not hesitate to go back again if I needed to.

Ca
Review №16

Ive only been in there once, truth be told I didnt even know they were there until my now ex told me about it. I have my permit and have been looking for my first firearm so we stopped in there. Its been some months so I dont remember the name of the gentleman who helped us but he was very friendly and willing to help. He asked me lots of questions to get a feel of what I am looking for and actively listened not only to my answers but to my questions (which he answered thoroughly) as well. He had me hold several firearms on the list I had to see how they felt and advised the best way to know if I like something is to actually fire it, there was a gun show coming up soon after my visit so he also advised to go to that and see if the vendors had any of the firearms on my list and shoot them if they did so I would know if I actually liked them or not. Fantastic advice! He was not condescending or rude at all and quite frankly spent a great deal of time answering my questions and helping me in spite of knowing up front that I wouldnt be purchasing that day. Im writing this because I went to look at their website and was shocked to see all these horrible reviews when my experience was nothing like any of them. Will be back in there soon to purchase. :)

Ti
Review №17

Unlike most of the BIG OUTLET stores (Like Gander Mountain, Cabellas, Dicks, Bills etc.) These guys know their guns and accessories like none other! AND, they have excellent price, to boot. If youre SERIOUS about guns like I am, this is THE place to go! Tim

Na
Review №18

I buy guns here and there and go to the big stores but tried this little shop. I also have been to Bills in the north metro and thought they are too busy or talk down to you. The guys at this shop are very helpful and nice and I have had two great experiences (both with trades and sales). They are very informal and not all uptight like other shops. I think they are great. THe only down side is they should have more holiday hours.

Ky
Review №19

New owner is a great guy, supporters of military and LE, knowledgeable, Glock blue line program, will order or find anything your looking for, small business, the person they use for gun work does great work. They cant compare prices to big box stores but I am willing to pay a bit more to a small business and keep it afloat.

Sa
Review №20

They didnt have the gun I wanted but they were very kind and understanding but the dog was so cute and nice!

HS
Review №21

I am sure they have fantastic return customers...but I am a rookie when it comes to my knowledge of guns; so maybe if they would have acknowledged me walking in and asked if I needed assistance I would have considered a purchase...alas that didn’t happen.

Jo
Review №22

Stopped by here to support small, local businesses a few months back. I took a day off and went in mid week around 11-12’ish to avoid a busier time. My intent was to purchase a AR.I didn’t have to worry about that as I was the only one there. Walked in, got a glance from one of the 2 behind the counter for 1/2 a second, but he seemed more interested in looking down at his shoes than engaging. Strike 1Asked if the had any used Sig 226 Legions I could look at. You would have thought I asked Rosie O’Donnel to eat a salad. I had purchased a Sig 226 Legion a few months prior, I just like to see what that shop sells the used version for and get a feel for customer service. Strike 2Owner, I believe, came out from the back and was very pleasant. We talked and I was thinking, hey maybe the 2 clowns behind the counter have daughters on the pole so they were preoccupied, but the owner seems legit so maybe I will purchase. Another customer arrives, the clowns grunt and don’t acknowledge this guy either. Conversation with the owner continues and starts to turn into me asking to see this AR I wanted. The other customer comes by us and is immediately attracted to the 4-5k 50bmg display. I literally asking the owner “Hey can I have you grab me that AR”. I got to “grab” and this dude walks away from me mid sentence to engage with the other customer drooling over the 50 cal. Strike 3I have to wait now though, since I want to see the other customer actually buys this 50. The convertible lasted 30 seconds and it becomes obvious this guy just wanted to look. Owner turns towards me to re-engage, I just shook my head, walked out and went to South West Arms in Savage to purchase my gun. Never stepping foot in this place again. Good luck clowns, get them girls off the poleI’ll be more than glad to stop in and tell you to your face tough guy. Sorry your store and employees suck, truth hurts no?

Co
Review №23

Brought my 30-30 in to get fixed and was shopping for a AR15 but was treated like crap because I didnt come in waving money around. Their prices are outrageous. When the date came when my gun was suppose to be fixed I didnt get a call. Ended up having to call them. Turns out they lost my gun. A month after they finally found my gun. And wouldnt take any money off of the heavy price they named. AFTER LOSING MY GUN FOR A MONTH.

Ni
Review №24

Different name same crap. The only reason why I go to small stores is for better customer service. Its not hard, just dont have such a crappy attitude! These people you look down upon are who pay your bills! Plus I dont think someone who tells me a glock doesnt have spring cups is in any position to judge me on my gun knowledge.

Ma
Review №25

I went in with low expectations from some of these reviews. I thought the workers would be unfriendly and unhelpful.My experience was the complete opposite. I walked in just burning some time before my haircut, in the market for a new conceal and carry Glock. I walked in, waved and said hey to the clerks, and just started browsing.I admired an old 1915 Luger and struck up casual conversation with their Glock armorer and he was as friendly as could be. He ended up showing me the AR builds he has displayed in the shop, and he was incredibly helpful in helping me find a new CC pistol. I will 100% be buying my next couple of weapons here.They also give a very generous military discount.

Ke
Review №26

I have good things to say about this store. The guys inside were great to my lady and I.

Da
Review №27

I find it hard to believe that this gun shop is still in business. The employees barely acknowledge you when you are there and if they do take the time to speak to you they are rude and condescending. There are better options in the area, so save yourself some grief and go elsewhere.

Fe
Review №28

I went into your store last saturday, and I had a great experience with a sales rep, he showed me what you have and put in extra effort. He did a good job!

Da
Review №29

Ive always been puzzled by this shop. They have, or have had, some nice pieces on display but they think they know everything, and are condescending IF you can get them to interact with you! They never take the time to find out if you MIGHT know what you are talking about before they start being rude. They are way overpriced. Just buy online and have it shipped to somewhere for a transfer. Easy peasy and no attitude. It is really a puzzle to me that they have been there for 30 years. Im a 30 year firearms trainer, ex-LE, and had my own gun shop and yet they treat me like its the first time Ive seen a gun. I dont know why I bother every few years, I guess thinking staff HAD to change or move on. Nope. Maybe different name or faces, but same old thing.

Za
Review №30

Wanna pay 15-20% more for items and firearm accessories than you can find online or other stores located withing 15 minutes on the highway? Well, then this is the store for you!! If you want uncompetitive prices and unfriendly employees, then you just found your new custom gun shop!. With only a wait time of several weeks or more, you can get simple services like barrels installed or other gunsmith services done sloppily and with poor attitude! Did I mention you will overpay? You will also encounter an incredibly crabby employee/employees that seem a bit to hung over to deal with people today...What are you waiting for? Head over now for a disappointment!

La
Review №31

First class gun shop. Well stocked and knowledgeable. They have given me a great deal on several firearms and just beat the competitions price on a Sig.Gun shops have a variety of folks coming in, and some of them are great and some are dumbasses. If you come into any sort of store and are a dumbass, then someone may look down on you. These guys are professionals.Lots of law enforcement and military personnel shop here. If youre are novice, they will educate you and you will be treated with respect if you dont act like a dumbass. Shop here like lots of professionals do.

Wa
Review №32

I had two older guns fixed - a 22 lever action rifle, and a bolt action 20 gauge. The customer experience was not good from the beginning, but there are not many options in the southern Twin Cities so I thought Id try. I felt like I was putting them off, but once I dropped off the two firearms we agreed that they would call with prices before fixing them. Bottom line - I called 3-4 weeks later (they never called) and the guns were already fixed. They were way overpriced - and the 22 wasnt even fixed. It still doesnt fire.I own many firearms and shoot a lot, and this was the worst experience Ive ever had dealing with a gun shop.I strongly discourage getting your firearms fixed there.

aa
Review №33

Also I would like to add that I have had gun smiting work done here at least a dozen different times over the last 3 years and every time they have called me back within the time frame they told me. I think one time they called me back a day late and it was because a part for an old sks didnt come in off gun broker on time.

Ja
Review №34

Zach Glaross is spot on! Terrible customer service. Terrible communication. If you order something, or need gunsmithing services,they dont call you when gunsmithing is finished or a have a time frame when the gun you ordered will be in, or if the gun you ordered came in it will sit in back until you finally come in weeks later looking for it. I know of these things first hand! Im not a troll or work at another gun shop, I have better things to do than write a review of this buisness, I seriously dont know how these guys are still in buisness! Ive gone to this place off and on for 10 years, back when it was J and S custom guns, and nothing has changed! The new owner seems nice but the employees need to get fired and the communication and bookkeeping need a total 180 overhaul! Steer clear people.

Sa
Review №35

Customer service one of the poorest General attitude is ridiculous. New Owner seems reasonable, but he needs to start over with employees.

Kr
Review №36

Go any place but J&S, I was in there yesterday trying to find a clip for my new LC9 and all I got was use the Kel-tec? How about you help me with what is made for my gun, not what might work. I have been in this place several times trying to get some knowledge about certain topics and every time I walk away feeling like I am the dumbest persone on the planet. I honestly have no idea how this place is still in business. I have never seen anyone actually buy a firearm there. Like stated before in another review just go to Fleet Farm!

St
Review №37

Great customer service!

ta
Review №38

Olf school gun shop with old. School guys, under new ownership.

Ch
Review №39

Walked in got looked at funny no greeting when I came in got laughed at when I asked if they had a rifled slug barrel for my Winchester model 1400 not sure how they are still in business if I wanted to be talked down to and treated like an idiot who knows nothing about guns I’d go to gander or one of the big retailers

Information
5 Photos
39 Comments
3.1 Rating
  • Address:17400 Kenwood Trail, Lakeville, MN 55044, United States
  • Site:http://dakotacustomguns.com/
  • Phone:+1 952-435-7147
Categories
  • Gun shop
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–4PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–4PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Planning
  • Quick visit:Yes
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