I was helped by Jennifer H. She took the time to look over my current phone plan and helped me move to a better plan and really helped to maximize the overall value for my money and get the best deal on my trade in phone. I got great deals on some phone accessories as well. She was very knowledgeable and pleasant.

Amanee and Jennifer are the absolute best! They both displayed top tier teamwork and helped me become a new AT&T customer. This location is beyond remarkable!

Tyler made my experience effortless. He helped in every way possible. Great job at&t! You have some very friendly and experience associates. Will be doing my business with you furthermore.

Jennifer and Justin were very helpful and professional. I have been a customer for a very long time. It was wonderful to enter the store and be treated like family. It’s because of them that I will stay a customerTAMMY Eadie

My representative at the AT&T store today was amazing a rockstar, and Justin Johnson he took care of everything for me. I unfortunately I was in the store for well over an hour but he persevered and got it taken care of. He should be commended for an excellent customer service that he provided to me and I am so grateful for what has taken place today thank you.

Jennifer was a great help today! I had some issues that I needed resolved amongst other things. Jennifer successfully took care of everything for me and I left the store happy and satisfied. Thank you so much for your help!

Justin was a very helpful sales rep. He is patient and kind, very helpful to a novice like me. He was calm spirited while guiding me through my problem. He is an asset to your company.

The service at the ATT Store is lacking what it was once your forte. Now no professionalism or pride.In the past when I had questions or problems to be resolve regarding status, changes or any other questions in my accounts, cellular, Internet or TV bundle they had the answer or they will find them.Now they brush you away with todays common, I dont care answer, quote I dont know but you need to call this number. ..What a shame ATT, now you know, you guys are loosing so many customers to other companies.ATT DO NOT CARE like it just to do.Carlos I.Rodriguez

This Sales rep Was The Most Outstanding And Over Went Over And Beyond To Complete My Phone Purchase and Complete Transfer Today. He Is Awesome In What He Does!

Amanee was the best manager I have ever felt with! She is very nice and sweet and caring. If I could rate her a 100% I would!

The guy and girl were both nice and helped me with a new sim card.

Jennifer was so helpful and was able to order the phone I wanted and got me great accessoriesThank you so much.

Jennifer Harrington was a great help in my carrier switch! Polite and courteous! Answered any and all questions I had. Definitely recommend

I just want to give a thank you to Levi and his great assistant and also a shout out to AT&T even though it’s what y’all do the least I could do is give a review. Hands down the best service and greatest customer service,I had Verizon and If it was not for my so called father I would have never got the chance to switch over to the all around best phone service again thank you:).sincerely,Abigail.

Jennifer Harrington was nothing short of phenomenal. I stopped in a week before and spoke with her about my options and price range. Her thorough knowledge of inventory, pricing, and product kept me on budget and extremely satisfied with my purchase.

Slow service agents spending up to an hour with each customer. 3 agents only and busy with waits exceeding an hour

Although the store was very busy when it was our turn Jennifer and the sales manager Amanee provided excellent and professional customer service and fixed our issues within minutes, both were very pleasant with great personalities. Thanks again for helping us when others were having a very difficult time to do so. You are both very qualified assets to your company, and I hope they treat you well.

Tyler was an amazing help and very friendly!

Jennifer Harrington, pleasant, extremely helpful, professional and a pleasure to deal with, Could not be any happier with service

Jennifer was great in helping me upgrade my phone to get the one I wanted and also got me hooked up with the case too...Her manager also helped out 😁 great ladies in there

Jennifer was my rep and she was very helpful and polite!! The entire staff were all great to work with! Would highly recommend this location!

We came in to get a new replacement for a phone on short notice and Jennifer got us in and was a huge help!! Thank you for great service

Thank you to Jennifer Harrington for helping with our latest purchase! She helped us getting the right plan for our teenage daughter and showed us features to keep her safe! Great experience and quick service!!

Jennifer in lake city AT&T was the definition of superior customer support. Her Due diligence to making sure that every bit of my needs were met while assisting 3 others customer. She is the definition of a great hard worker!

Amani at the Lake City, FL store. After dealing with FOUR useless representatives through 611, I called the store and drove to meet with her. She’s not only very knowledgeable, but very professional!!

Was greeted by the wonderful staff AT&T Lake City. Jennifer assisted me with my needs and explained each of the phone options I requested to see, helping me to narrow down to one choose.

I was very pleased with efficiency of the associates and their knowledge of products and plans. They were more than helpful. I am a very pleased customer.

Amanee Lisbon the store Manager went above and beyond to help me with my issue and she resolved itVery Dedecated. Friendly, and very knowledgeable.Excellent ATT Emoloyee

Although Im not an actual customer, the employees trust Jermaine Gwinn Mobile Detailing/Pressure Washing

Worst tech support online or instore I have ever seen. Im switching carriers.Im now with T-Mobile. After DECADES as an AT&T customer I finally had enough of the totally bad customer service when it comes to technical support. For 4 years Ive experienced issues with Number Sync. Every time there is an Android OS update the eSim for the watch gets wiped out. Usually I can go to the AT&T store and get it fixed but the current staff doesnt know how to provision an eSim. Im done.

Great experience! Definitely enjoyed getting my purchase! Great team and totally helpful!

No staff. 2 employees to run this store and take an average of one hour for each customer. Waited until we couldnt wait no more.

Justin was great! Helped me understand my cell phone better. Very friendly! 😃

Great experience! Jennifer was very helpful with my complex issues. highly recommend this store and Jennifer!

Amanee the Manager in Lake City Florida was awesome and so helpful and patient with me and my son, Dawson, her pleasant personality and kindness made the experience of getting my son’s phone transferred easier.... thank you Amanee!! God bless you

I came in very frustrated with my phone but Jennifer Harrington was excellent at getting me out the door with a new phone and service. Her help was greatly appreciated. Would definitely recommend them.

Had an amazing visit at our local att store in Lake city Florida we would like to show appreciation to Ms. Jennifer Harrington for excellent service and also Ms. Amanee Lisbon for helping with the awesome service and care to all of the customers today. We appreciate you and thank you.

Jennifer is amazing! She’s very patient and helpful with our visit! We will see her again! :)

Justin and Jennifer were very nice and helpful. The manager is a sweet young lady.

Jennifer H was very helpful able to answer all of my questions, she was very friendly and helpful in setting up my new iPhone

Went to the store to upgrade my son’s phone. Awesome service. Amanee she is the manager this store needed.

One of the employees in this store are no good lying thieving person. Bought a note 10+5g and a 40 screen protector Had it for several months went in box to get charger and it says in box that it comes with a screen protector and there is no screen protector in box.The lady in there intentionally did that. Young lady i pray you have seeked forgiveness. I forgive you but i will never buy anything from your store again.

Lake City ATT; Armani is super competent, helpful, engaging and polite. Very professional, a breath of fresh air in todays world!

Jennifer was great...She help me wit no hesitation...👍🏾👍🏾👍🏾Great customer service and friendly

Friendly and efficient. A pleasure doing business with Jennifer

I feel scamed!!! I came in to transfer from one company to At&t. I told them up front that two of my current phones were locked and that I was not getting phone service with my current company. I was told I could try to get the phones unlocked and that would be able to switch to AT&T. I was advised to switch all four lines that day and then have the service added to. Because of the things that were not explained on the first round I ended up having to pay almost four hundred dollars out of pocket down payment to get the two additional phones added to my 4 phone plan. I ended up spending so much money just to switch to AT&T that I did not have or plan to spend. Very unsatisfied!!!! Disgusted! Unhappy and broke!

Jennifer was very helpful. Thank you.

Great service in timely fashion very helpful and great personality 👍

Stood outside this store for 15 minutes in 85 degree heat for her to open. When she finally did, she told me she couldnt sell me a $400.00 iPhone because she was alone in the store and I would have to come back. I wont be back. I wont use AT&T and just so everyone knows, I ordered this phone online from AT&T on July 18. They initially lost my order, then found it and then, accidentally cancelled my order. So I chose to still go to the AT&T store to buy this 2020 iPhone and got treated really bad. Shame on you Sharon and AT&T.

Martell was absolutely amazing and knowledgeable. We were able to get our phones upgraded with no issues at all. I love this store each and every time we have ever been here!

This is the worst att store I have ever been in. The work orders messed up, trade in stuck in a drawer with a post it, employees uninformed, giving different answers, trying to work with 2 people at once. We have spent hours there. I will never go there again. 4 different visits.

Amman was great but no AT&T service??? ? Ugh so I move...lol

Justin worked hard to get my issues fixed.

I was very pleased with the service and visit. I accidentally said I was displeased but I was very happy. Thank you.

Only one person to help.... we left.

Pleasant and easy to work wigh.

The is the worst corporate store Ive ever been to because of store manager Sharon Vidal....she has no clue about customer service. She is horrible, how she became store manager I have no idea. She treated me with complete and utter disrespect.

We stopped in yesterday for some help with my phone. We were greeted by Josh and was given the absolute worst customer service ever. Rather than try to help as it has always been my experience, he hands me a brochure and tells me to call customer service without even attempting to help. The only reason I gave 2 stars was because a lady there helped my husband with a purchase and she was nice.

Extremely long in store waiting, after waiting a whole hour, didnt have the product I wanted in stock.

It was great. The people were knowledgeable but I like Stephanie. Shes fun to be around and very polite. Thank you for the experience Stephanie.

Great store with friendly staff

No tech onsite just sucks

Great customer service

Justin was the best sales rep!!!

Paid my bill

7/26/18. A store employee (Josh) was more focused on watching TV than providing accurate customer service. I was arrogantly told by him; my bill would be $50 higher than the att call center and that he DIDNT CARE what the call center told me. The next day I talked to the manager (Aaron) who provided equally poor customer service. I doubt that he will reprimand his employee,but at least he could add correctly. Technical knowledge does not equait to proper customer service.

They seem nice. Went in to ask about a job. Seem like a good place to work.

Haven’t even been back with AT&T for five days, and already the lying and underhanded business practices have reared their ugly head.We had to switch from Verizon back to AT&T because even on Verizon’s top tier data plan, our data never worked, and my boyfriend had no service at the fire station where he works.We were NEVER asked if we wanted to enroll in mobile protection for our phones. We buy iPhones, we purchase AppleCare+ with them. I was wondering why the salesperson said our bill would be $205/month for less data than we had with Verizon.Well, I’ll tell you why. Because she added $25 worth of AT&T mobile protection to our phone plan WITHOUT ASKING AND WITHOUT OUR PERMISSION. I HATE that we had to switch back to AT&T, because I did not miss the scummy way they do business.I’m so glad I got an email about it tonight, but now I have to call AT&T tomorrow to get refunded for the time this UNWANTED and UNACCEPTED “insurance” was on our plan.Too bad this is the only AT&T store in town. First time I’ve ever been there, and now I don’t trust them AT ALL. Happy to know this is how AT&T takes care of a first responders. 👍🏽

Staff wasnt knowledgeable enough to help fix the problem.

I cant buy the phone outright because manager wont allow it. Must do installments ie contract but swears its not a contract. And they cant figure out why the store is empty. His words. They think that were all stupid and wont just go someplace else but again you have no customers in the store. Thanks for ruining DirecTV also.

We were lied to about the service availablity as well as the cost of service per month. Devices were bought and returned within in 3 days because they were unable to honor their quote and the service was poor and data was SLOW. We were charged $90.00 restocking fees even though the return was their fault. We would not have purchased with this store had we been given accurate information. Also, we were given account information of 4 different customers with our paperwork. Thankfully we are honest people and returned the paperwork. BUYERS BEWARE!!! We went back to VERIZON.

Current customer. Came in and paid cash the clerk deposited the money on the wrong account thus causing a late fee and reconnect fee. Why should i have to pay for that when my account was paid on time already called customer service and 1 rep was supposed to fix it. Called back today and now they dont want to fix it... Customer service is lacking badily with this company.

Theyre location is pretty easy to find right off the main road in the back section of the plaza . Seems to be a friendly atmosphere and customer service is good.

There is no service after the sale. Once you walk out the door with your new phones you are dead to them. If you are getting new service there great but do not expect any service after the sale.

Great service, attentive and will not leave you without a resolution.

Good selection of devices but service towers arent as good as Verizon

I had just bought a new phone last week instantly began haven problems with it. Walked out with the same problem again today. Feeling a lil nsatisfied.

Helped us get some new protective glass on my phone. Another store had their employee put protective glass on and it was never right, it just popped off. They got us set up and the protective glass was put on correctly.

Great customer service reps. Very helpful and pleasant.

They misled us on the service in our area. It is horrible. They also failed to honor the rebate promotion they had at the time we switched.

Nobody knew what they were talking about inside when it came to moving over my iphone 7 to or from the AT&T Network.. wouldnt recommend.

They took care ofe quickly

Erin is rude and lazy. She would not help you with anything at all. She only cares for making the commission she gets out of the sales she makes. Do not ask her any question, information or help its useless.

Quick to greet you and quick to help

It sucks dont bother, its internet will be slow no matter what. Their rude. Just dont get it. .

Good customer services at all of my visits, even during times when there have been long waits. Staff has been very friendly, helpful, and thorough.

Josh did a great job.

Not much help on the spot but did offer a suggestion for me.

Didnt even try to negotiate... Not interested

Didn’t wait long and had great customer service

Very welcoming and helpful. Thank you

It is terrible no will answer

Great staff, answered all my questions.

No help at all. They told me to take my phone to a repair shop to find my trouble

Fast and very friendly experience.

Run don’t walk to anyplace but here for cell phone service!!

Never have a manager on duty. Very rude. I drive to Gainesville if I need help.

Cant honestly even give one star. only got that in order to post review. Totally did me wrong. Will never be back

Worst of the worst....went on my lunch hour, waited 30 minutes with no luck....went after work waited 45 minutes ( the manager left while I was waiting) with no luck...worst service I have ever seen.

Quick, friendly and easily accessible