Me and my daughter was nearly on a flat..2 hours away from home!! Pulled in right at closing time and was greeted with exceptional customer service. Got us fixed up and back on the road. Thank you!! Will definitely spread the word about the good Service with the Billy Navarre guys in the service department!!

Good Guy Alert: Joe Tyson.I was traveling from Oregon to Tennessee, taking the long way round. Although I did not buy from them I have to comment on the integrity & kindness of their employee.Unfortunately my transmission went out while towing much of my most expensive personal items. I was stuck on the side of the road near Sulfur, La. Through a few contacts I had from the USMC, although he is not a vet himself, Joesph came to my assistance. He possesses many of the qualities I’ve found in my fellow Marines.Where my “Road Side Insurance” failed, Joe stepped up. This guy hooked up & stored my trailer of custom Harley-Davidson’s, & was the most gracious of hosts. He & his family went above and beyond to ensure my well-being throughout the process of having my truck serviced. I cannot thank them enough, hopefully one day I can pay it forward. Although my mechanical failure was a set back I am very grateful for the chance opportunity to meet this man.I would highly recommend dealing with this man. Excellent personality, exceptional character. God Bless! Thank you to the rest of the staff for allowing him the time to rescue a new friend.

I had a fantastic experience with Macy Leblanc at Billy Navarre Hyundai. She took excellent care of me from start to finish. I knew how good the Hyundai brand was, but Macy set the experience apart in every way. She really makes you feel like part of her family throughout the entire process. Even after she “made the sale,” the service she has provided afterwards has been second to none.

Joe Tyson was really helpful. He helped me find my first official car and he wasn’t a slime ball that just wanted my money like most car dealers . He prevented me from trading in my car which is great because I sold it in less than a day for 7 times the amount I would’ve gotten if I traded it. Really helpful guy not like most car dealers, walked me through every thing and made sure I was comfortable with my decision. Walked in hoping to get a car and he made it happen. Thank you Joe, your help was greatly appreciated.

I’ve enjoyed my time there, my salesman was very kind and knowledgeable, his name is Blake Strodder, very humble person and cares about clients. My purchase was a 2020 Hyundai Tuson 😄

Blake Stoddard was awesome for this nervous buyer. I told him what I was looking for and that I was not going to buy a vehicle that day but when I arrived he had a vehicle separated from the sea of vehicles which is so overwhelming. It was everything I had asked for on the phone. He will even help you set up your phone and all the fun bells and whistles if you dont know how. Thanks Blake for making it easy!!

Billy Navarre in general is a nightmare to deal with!! We have the tire insurance and brought our tire in and they wanted to argue with us about the process. The lady at the desk in the service department at the quick lube is rude and likes to argue, even with the people from the tire insurance company!

Staff were friendly and very helpful. Fast also

Went for a car wash. Some of the machines werent working in the tunnel. Usually cleans it better

Its always a pleasure going to Billy Navarre for an oil change. You simply drive up never having to leave your vehicle. Theyre very thorough and friendly, plus your receive a ticket for a car wash. How great is that!

Fastest Ive been in and out in along time kinda pricey and I wish I could of choosing the oil I wanted.

I went to get my inspection and there was extreme miscommunication. The workers were not friendly but rushed.

My experience working with Corey Judice at Billy Navarre Auto was beyond excellent. Even though Im located in Baltimore, Corey was more than willing to make an out-of-state deal (with a trade-in!) with me. When I called and inquired about my dream car (2021 Blue Veloster N w/ MT), he assured me from the start that we were gonna make it happen.Corey was engaging, informative, and helpful throughout every step of the process and I couldnt have asked for a better experience. He didnt hesitate to give me a call, shoot me a text, or send me an email with updates. They shipped me the Veloster from Louisiana to Baltimore, and theyre taking my Mazda trade-in back to Louisiana tomorrow!Now I have my dream car, and I have Corey to thank for that. He shared the same enthusiasm I had for the car and that kind of service seems to be rare these days. Hyundai dealers have a reputation for being hit or miss, but this one is a big HIT!

Omg! What can i say about the amazing customer service that was given to me and my mom. We just was window shopping for a vehicle and stumbled on an amazing opportunity to purchase a 2020 Hyundai Electra, thanks to Kevin Spain and Chris Davis! Chris was very patient and helpful with making things fall into place. He kept saying you have to have faith...and that support was priceless. Customer Service was superior! I encourage everyone to stop by Billy Narvarre Hyundai and see Chris Davis and Kevin Spain for your new vehicle! #❤Hyundai💯

I had a very good experience at Billy Navarre Hyundai when my Sonota was in the recent flood. It was detailed & dried out & was just like new when I got it back. Thank you Billy Navarre Hyundai

I had a great experience when I went to go look for me a vehicle. Mr Pernell Twiggs has great customer service. Need more people like him when doing business with customers

Thank you so much to Kyle for working with us! When we meet Kyle we told him we had been to a bunch of dealerships but couldn’t find the right fit. He told us “this is the last place you’ll need to go” and he wasn’t lying! Recommend Kyle at Billy Navarre in Lake Charles 100%!!

Greg at Billy Navarre Hyundai was wonderful. I was very upside down on my last vehicle and no one could get me out of it, but Greg did. He went way above and beyond to make sure I got the vehicle I wanted and with a lower note. I definitely recommend Greg if your are looking for a new vehicle or even think it’s not possible.

The car wash was very good.

We went for our 2500 miles first service foe our hyundai. For anew car and first service we shouldnt have to wait 2 hours. Either make it appointmnet based or provide a seperate line for new cars. Plus they ask us what do you need to fix? There should be a routine standard service job and checks for the first 4500 that is advised by hyundai.It wasnt a pleasant experience for someone owning a new car.

Salesperson Quincy Broussard was an excellent salesman. He put me inside a car i love & was comfortable with. The problem i had was with the Manager. My car was having problems with the tires and when i brought my car to the service area, o was told i had to get 3 new tires for $700 due to problems on the inside of the tire. Asked manager at Billy Navarre if he could take care of the ticket for me due to be freshly having the car & he did not want to take care of it. Now i have used tires on my car

My daughter and son in law recently bought 2 vehicles from their and received poor service from them after they purchased the vehicles

This was my first experience of buying a vehicle through a dealership and let me say the guys over a billy navare lake charles are all super nice and helpful i would definetly recommend anyone looking for a new vehicle to get with joseph tyson he was such a huge help through the entire process and made sure i left them with a smile.

BIG shout out to Terrain Lemons for job well done! Terrain was a great sales person to work with and Greg the sales manager was super also. They made the process easy and painless. Now, I HATE the car buying process, so for me to say great job and give 5 stars thats HUGE. Definitely recommend Terrain Lemons at Billy Navarre!

My experience at Billy Navarre Hyundai was wonderful. My Sales Consultant was Anthony Burns. He was great and fun to work with. He was very knowledgeable of the vehicle he sold me which is a 2020 Hyundai Sonata. Excellent car!! Anthony worked really hard to get me the best deal for me along side with Kevin Spain the Sales Manager, and Derek Pete the Finance Manager. I went there knowing exactly what I wanted and payments to fit my budget and I got just that. Great job Billy Navarre Hyundai Team

I bought a 2018 Silverado from Greg Leitl and made sure that I was 100% informed of every aspect of the vehicle and the sale. He went above and beyond to help get me into an Amazing truck with an even more amazing APR and monthly note, I cant thank him enough for his patience (I was on the fence about it in the beginning) he made the whole process painless and enjoyable.YALL REACH OUT TO GREG LEITL if you need a good deal on a vehicle!

Felt very confident.Nice, very helpful, nice atmosphere.

Long wait, but WELL WORTH the Wait.

How you pay more In labor than what work you needed done!Just awful 516 in labor an the work I needed done was only 246.00.That dont make no sense very unhappy customer!!!!Just a rip off!!I hope someone see this In management CEO some body!They shouldnt be able to charge people them ridiculous prices 😢.

Bought a car from a salesman by the name of Alec Johnson. Salesman was knowledgeable of their inventory, charismatic, and very accommodating. My buying experience was very pleasant, and the salesman was very patient with my indecisiveness. I highly recommend buying your next vehicle from billy Navarre. Ask for Alec Johnson!

Shopping around for a new truck, I went to look at Chevys. I told them I was just looking but got brought inside to talk. They werent as much interested in selling me a truck as getting me to work there. I got introduced to a couple guys with the last name of Navarre that tried multiple times to hire me. I managed to get out and went to Nissan. This was because before Navarre bought it. There I found a great truck. When they were checking my credit they told me Navarre ran my credit twenty time to lower my score so I had trouble getting credit. Will never but anything from them. Ill drive out of state before I buy from them.

Mr. Sam Dixon is the best sales Rep. Ever! Thanks Sam

Highly recommend!

Good service at Billy Navarra

My sales associate Marie was wonderful. Took care of everything over the phone and she delivered the car. Very smooth transaction. Highly recommend Marie and Billy Navarre Hyundai

Horrible. They only care until you sign the dotted line.

Service advisor Donnie did a great job and the whole experience was seamless, from coordinating a rental to providing updates and getting the job done quickly.

Tania Gobert was amazing!! Will definitely be back to see her soon! The whole staff took care of us and made our experience there awesome. Will definitely be recommending Tania to everyone!

Always professional and thorough!

No stars were deserved.

Anthony Burns was a very good salesman, he definitely went over everything throughly. I will definitely refer him to other family and friends. My experience was always great as usual. Thanks again Billy Navarre family.

Horrible diagnosis that was not issue

Great experience Sonja did an excellent job in finding exactly what i wanted and was very knowledgeable about the vehicles we were looking at. We love our new car and will highly recommend Sonja and the Billy Navarre Group to anyone needing a vehicle.

Kool

Everyone is nice & helpful

Employees of Bill Navarre Hyundai are very nice, and I think this dealership goes the extra mile to make sure you are comfortable while you wait in the service dept.

Outstanding!

Minor accident. Billy Navarre Hyundai simply repaired the car back to its original condition. Well done...

Fast service, would have liked more details on what was serviced from person handling my recall 953 on sonata.

I just went thru the fast lube and there were amazing. Everyone was working and there assembly line from start to finish was stellar. They knew what they were talking about and they gave me great opens and information. What an awesome experience.

Visited the dealer today 8/17/20 and the sales person had a poor behavior and just inquired if I’ll buy, didn’t tell me the specs of the car, Tks for your bad service, I’ll buy the car in other dealership!!!

Joe Tyson is a friendly, honest salesman and truly helps the customer. Thanks!

Thank you Tyler Ange for a great experience at billy navarre. Very knowledgeable on the cars and really made me make a great purchase of the 2020 limited... I love it!!I Thanks for staying late with me to make the purchase!!! And thank you Jaylin Cooper (porter) for detailing it for me before I took it home. Really had the car looking magnificent! You did a great job and had it shining brighter at night time than any vehicle Ive seen! Great job!!! And thanks yall!!!!

The car was brought in for a leaking valve cover gasket and it cost almost $600.00 to repair. I am not clear on how an engine with now a 120,000 warranty can experience such an expensive repair. Is a valve cover gasket considered a wear item?

Great service department! My car was there for 2 days. They kept me informed and I feel the price was fair for the repair.

Just want to say thank you to Anthony Burns and Anthony Gray for there help and fast service in getting me in the vehicle i wanted .great job guys

Had a great experience dealing with Alek Johnson. Be sure to look him up if your in the new for a new/used car.

A BIG SHOUT OUT to Jason White for assisting us in purchase our 2017 Santa Fe. We are from Houston and was simply driving through Lake Charles and decided to just drive around the lot and see what Hyundai had to offer on the market for Mid-Sized SUV. My wife and I were AMAZING how much vehicle we were able to get for the money. There was no Doubt..... we bought a vehicle from Jason White. Jason made us very comfortable through the process.... he assured us the we had total control of the deal he simply created the paperwork and made the deal happen to OUR advantage. GO BUY A VEHICLE FROM JASON WHITE. HE IS THE MAN WITH THE PLAN!

Friendly, courteous and on time promptly. Thanks!

Staff did a great job servicing my 2018 Kona for its 24,000 mile service.

This place is a joke. Third vehicle Ive bought from them. First 2 used but the last one new. The sales persons are great but the service is absolute below satisfactory. Weve had our Hyundai just over a year and my wife is there sometimes three times a month, they just cant seem to rectify our issues. Its actually sad how the sales people work so hard at a sale only to have the service department chase their clients off to another dealer. Never again. # T. SWEET

Good job guys

I had such an excellent experience buying a car here. Lolette Henderson made sure my experience was perfect, making sure I got exactly what I was looking for. She wasnt that stereotypical pushy car salesperson, and anyone buying a car can appreciate that. Highly recommend both the dealership and Lolette!

I say its ok at best. I dont think we will do business wit them anymore. Just too many unsavory dealings with them. Please dont treat people like they are ignorant and dont be so pushy when it comes to trying to perform some sort of service on peoples vehicles. I can do many of these services myself. I have been in the mechanic business for a long time. When a customer says no they mean no. Offer it once...maybe twice. After that youre just going to make people upset. Im asking kindly....please dont contact me again. We dont want to deal with Billy Navarre anymore.

Salesman Anthony Burns makes ALL the difference!! Finally a good car buying experience.

Highly recommend I can’t wait to get my Nissan titan from them

After a talk with Jessica and how professional she handled everything Im happy to say it all worked out. Good Job. Thank you.

Love the salesman. John stegal test driving Tucson. Very awesome dealership. Treated great.

Excellent service! Love that i get to watch them service my vehicle.

Great service. Not overwhelmed like at most places. Salesman great

Great people.

Nice. Salesperson. .,not enough stock. Not much to choose from. Liked john.

My experience was horrible. The salesman stop trying to make the sale after I didnt want to purchase the car he wanted me to, its my money I have the right to pick what I want.

Ok so my vehicle has been in the service dept for TWo WEEKS, I’ve received one call all the other calls were, me calling them, leaving a message and then returning said call. (All of three times) how about the costumer? How about not having a vehicle for three weeks? How about calling me and telling me what’s going on? I’m pretty sure I’ve been patient ENOUGH! Garbage!!!! (All for and engine light)Anthony Smith

Buff and dry was down, realized it after I played. But overall decent for an automatic car wash!

Kind, knowledgeable sales person, very courteous.... definitely top notch👍

I worked with Lolette Henderson and Tasha, they were great sales Consultants and went the extra mile for me, happy with my purchase thus far!!

Great service👏

Unfortunately, I cannot give Billy Navarres service department a positive review. On January 16 I called to see if they were able to do repairs on a 2013 Chrysler 300. An appointment was made for Friday, January 18 at 9am. I subsequently received 2 emails confirming the appointment with Kevin Donadieu which noted that it was for a 2013 Chrysler 300 and a 3rd email that was a reminder of the appointment with Kevin Donadieu for a 2013 Chrysler 300. On Thursday, January 17, I received 2 emails reminding me of the appointment for January 18 with Kevin Donadieu at 9am for a 2013 Chrysler 300.On Friday January 18, my husband arrived at Billy Navarre at approximately 8:55 am for the appointment. A service person was outside of the service office and asked him what he needed. He told her that he had an appointment for 9am with Kevin Donadieu. She told him that they did NOT service Chryslers and asked if he had made the appointment for another location. He called me and I confirmed that the appointment was for the address where he was. She then went in to talk to Kevin who told her that he didnt have any appointments for Friday at 9am. My husband left and came home.I called to talk to Kevin but could only get to voice mail. I called back and the receptionist at the service center told me that Kevin would be calling me back. I hadnt received a call so I called the service manager and had to leave a message. Again I have not received a call back.We are now heading into the weekend which means that we will not be able to get any repairs done on the vehicle until next week. I truly expected better from Billy Navarres Service Center.

My car is in for a part covered under warranty and on a recall. They refused to pay for a rental or supply me with one. I would call and not be able to get through to anyone who knew anything about my vehicle. That was my second bad experience with them thinking this first was a fluke. Dont expect this dealership to be there when you need. Good luck to you

Sales person very cordial and appoligicate for the mix up on the vehicle we ended up purchasing .Someone dropped the BALL !!!

Great service from Lolette Henderson for assisting me in purchasing my 2017 Elantra....

Excellent service, ask for Mz Lolette 🤟🤟🤟😎😎😎😁😁😁❤️❤️❤️

Friendly and professional sales people and the best Hyundai Dealership in the state of Louisiana!

The drive through oil service was great

Great place very helpful

Fantastic Dealership in every aspect!

Everytime we call to bring our vehicle in for servicing I continuously get hung up on and the people are very short and rude to me.

Best place to purchase a vehicle period!

Sometimes you can get a good car wash here and sometime is just a waste of money

Great sales and service.

Great service love this Dealership

Went to building the bars to get my car wash for $3

Friendly Professional services

Fast and easy.

Super service

Great

Good

Excellent service

Great