Despite waiting 3 months for my car due to the microchip shortage, this was the easiest car-buying experience Ive ever had. Im incredibly happy with my new vehicle!

Great customer service. The manager was super informative, and I love that they provide the shuttle service.

Jeffrey Jackson and his team helped my son get a leg up, into his nice truck. Thanks for the smooth process.

Courteous, knowledgeable and efficient. I am pleased with the service that I received. Christina was my service writer.

Gage Woodcock is the purest example of customer service…..I have never had such a great experience simply in service so I’m happy to say Billy Navarre redeeming qualities are definitely in service they will handle you with the upmost care and respect making sure you are very comfortable with every step of the process and making sure your vehicle is brought back to the pristine purchase condition! Thank you Gage!!!

My Experience at Navarre Honda was great! Christina in maintenance / repair office was like an air traffic controller. She made every effort to get my vehicle in and out of the shop! The tecnicians also did a great job of finding and solving my issue. I was on the road the next day to an important meeting. Cudos to the amazing teams at Navarre !

My vehicle was not running properly so we drove it straight to the Honda shop without an appointment. Christina got me checked in quickly and updated me a lot sooner than I expected as to what was going on. They had my vehicle fixed by early the next day. Thanks a Christina and gang for getting me back on the road so quickly!!!

I brought my Honda Accord in for a software recall and from the start Dustin was informative and professional! He kept me updated on the progress throughout the day. I loved the video that was texted to me showing me the inspection of my car and the issues that were found by my technician Christian. I definitely recommend Billy Navarre Honda service center!

Wanna give a big shout out to Terez Jackson, our salesman yesterday! We showed up later in the afternoon and We told him what we were needing monthly notes to be and size wise. I was SUPER upside down on the trade in but the sales team went above and beyond to help me get in a vehicle with the notes I needed!! Even stayed up there until 830 last night helping us and making sure we were taken care of!! Great friendly service and they even explained certain aspects that I didn’t understand. ALSO, they are even delivering my vehicle to me tomorrow in DeRidder. Truly a great experience, thank y’all so much for the help!!

I took my car in for a software recall, but also to have my tires rotated and for them to look for an oil (fluid) leak. The tires and recall were taken care of first, and the technician was able to locate a very hard to find leak and fix it. The service advisor kept me up to date on everything. I’ve been for service before, but this was a definite improvement. No complaints whatsoever on this visit.

Absolutely first class service. Shuttle driver( I think her name is Dee) went out of her way to accommodate me. Wonderful experience!

Thank you Dustin, for looking after me so Gently, answering all my questions, servicing my car in a timely manner, making sure I was comfortable, and providing for all my needs. You took special care of me, like I was your Grandmother. Thank you to the Shuttle Driver who escorted me home. Your kindness, safe driving, and conversation made me feel like I was with Family. In fact, Billy Navarre, you are Family to me....Thank you all, once again...

Christina was amazing. She explained in detail the problems I was facing and could face. I brought my car in on Saturday, and was able to pick it up on Monday., problem fixed!! The entire staff was exceptional, and went out of their way to make sure all of my questions were answered. Considering all of the crazy things 2020 has brought, my visit with Billy Navarre has made the beginning of 2021 much easier.

Dustin was awesome! He was so informative about what was wrong with my car! Thank you so much! I will be back to service again! If I could rate his service 1,000 stars I would!!!

Staff very nice and helpful!

Very knowledgeable and got fixed in a timely manner. 5 star....

The only problem with my visit is that the waiting room was entirely too cold. I waited outside while the other person waiting was covered with a blanket. No lie.Obviously that heavy-set guy who adjusted the thermostat thought it wasnt cool enough for his liking. I was only inside for 5 minutes before deciding to go outside and thaw out and wait for my car to be returned.

Quick friendly service. There was only one puzzling part where they said the cabin and air filters needed to be changed. The car was never moved after approval was given to change these. We’re they changed? We’re not sure about this part but if it wasn’t changed, it will be brought back to have them changed since we were charged over $70 to have this done.

Huge thank you to Dustin for all of his help managing repair and maintenance. Dustin kept me updated at every step and very patiently answered my countless questions! We were dealing with a sick child so the vehicle was dropped off and picked up by family members, and he helped coordinate everything in my absence. Thank you, Dustin!

I would like to thank Mr. William at Billy Navarre for getting me such a great deal on a 2020 Honda Pilot. Thank you so much for being patient with us as we were being indecisive. My family and I absolutely love our new pilot.

I was served quickly and efficiently by Christine, who had my information at hand, listened to all I had to say about what service I needed and did a complete and thorough job of taking care of it with great efficiency in a timely manor. She represents Billy Navarre Honda really well. Thank you.

I began my search for a new car on Saturday night at about 9:20, I sent an inquiry through the dealership portal. I was in shock, at 9:36 I had a salesmen, Matt Silva texting me about what I was interested in. I was considering a VW at this time as well. If, he had not peaked my interest I would’ve shopped VW. He pulled me in and Sunday I had my husband at the dealership looking at Honda’s in the rain. I found a couple I was interested in and we started the process! He gave us 5 star results, I felt like I was at the Ritz Carlton of dealerships! We have purchased 5 vehicles from Navarre and this experience exceeded our expectations by far! He is the first salesmen that has taught me how to use all the options on a new vehicle! He sent me YouTube videos on how things worked! We signed our paperwork on Tuesday, he had us in out very quickly! Greg Liytle was our finance manager and he made the experience exceptional as well! He took his time and explained things, we purchased the rim and tire warranty and the extended warranty. We NEVER purchased any of it in the past, only gap! By far the BEST experience with Navarre Group! I LOVE my beautiful new Honda Accord! Thanks So Much, Matt Silva, Greg Liytle, and Navarre Honda!

Mrs. Christina is AWESOME, professional and people-friendly: she deserves a 5***** !! BE BLESS ALWAYS 🙏

They always take great care of our Honda’s.

Received Dustin as a service manager for.hona in Lake Charles and the guy was top notch. He really took time to figure out my problems with my vehicle and gave me periodic updates. He was excellent and felt no worries throughout the whole process.

The staff is amazing! Honda service department is always helpful and they go out of their way to make sure my vehicle is ready on time ! Thank you Christina and your service team!

Had a great experience buying a new car with Amy and Derrick. The process was smooth and not rushed. They were patient with us considering we were running off of a few hours of sleep with newborns. Amy was exceptional and made us comfortable at every chance. The parts/service department was friendly and helpful while we waited for our inspection and detailing. We plan to come back for business in the future!

Everything was great brought my Honda CRV in for a key got my vehicle back in a timely fashion and the price was good thank you Christina

Great place! Just checked my low tire pressure sign, and they were kind enough not to charge me anything! 👍😊

Everyone was helpful, answered all my questions and as courteous

I was in Lake Charles in Oct and my car went dead. Thought it was battery. Found this dealership right before they were closing and when I say ABOVE AND BEYOND! They were amazing. Both Christina and her manager took excellent care of me when they could have easily have blown me off. I was 8 hrs from home and just in town for one night but they made sure I was safe. Figured out what was wrong and got me on my way. Thank you both.

I purchased a new car here in-and-out in about 3 hours they were very knowledgeable professional and courteous Corey Judice was my salesman

Dustin Veillon was amazing in Honda service!

They are so professional and helpful! Big shout out to Christina Traxker, my service rep, who was amazing!!

Even though they couldn’t pin point the issue with my radio, communication was fast. Service was good. Friendly staff.

Thank you Cindy Wicke for making my car shopping experience painless and simple! You were awesome and I really appreciate everything you did for me.

Everything was amazing and taken care of thank you

The staff at Billy Navarre has been awesome and their customer service department is exponentially faster than Ive ever experienced anywhere else. Thank you Billy Navarre for being kind and courteous as well!!!!!!!

Fast and friendly service!!!

I didn’t purchase there. However, they took care of my car and, they made sure everything was up to par maintenance wise. Christina was very helpful with the whole process! Also, Andre was very detailed and thorough with everything that needed to be maintenanced. Thank y’all!

Customer service was great. Christina in service went above and beyond to get us taken care of. Thank you all for a great experience.

I bought my second vehicle from Billy Navarre Honda yesterday. Both times have been extremely positive.The process was the easiest I could imagine, from the time I requested an online quote to driving away in my vehicle. Everyone I came into contact with was helpful and professional, and they listened to what I wanted without trying to push anything on me. I drove away in something different than what I asked to be shown, but only because I saw the vehicle and quickly changed my mind. I highly recommend Billy Navarre Honda, and especially Naqueeta!

Horrible, horrible, horrible, is the best adjective to describe them. I purchased a car from them and that was a horrible experience. For some reason I had two sales representative and the were working against each other, like it was competition. There was no communication between them at all, therefore I was stuck in the middle. The car I wanted they couldn’t find it. Come to find out somebody else was in the processes of buying it. Mind you they already told me the car was mine and I was in the processes of filling out paperwork. I was very disappointed but they called me later on that day and said the deal didn’t go through. I was able to get the car and when I looked a the odometer it had 20,000 more miles then the agent said so I had to inform them of that so they could drop the amount. Also my Bluetooth didn’t work but the assured me that they would fix it . I brought the car and guess what, they couldn’t fix. He said since I didn’t have any warranty on it, there was nothing he could do. This happen 4 and a half years ago let’s that about now. I brought my car there to let them fix my belt, they call me and tell me all kinds of stuff is wrong with it and they refuse to fix my belt unless I fix majority of the issue. I said I’m coming to pick up my car. While on my way there I received an email stating that I owe 70 bucks for a diagnostic test. I was furious to say the least. When I got up there I question why I was been charged for that, when I told you what I wanted fixed. She said we talked about it earlier I said no we did not, I would never let you do a diagnostic testing when I already know what’s wrong with my car. I told her for future reference she should inform someone before diagnostic their car. They are so unprofessional and it’s not just my experience that’s was unflattering. I have friends and family who have experience the same thing. I would rather go to a junk yard before I purchase anything from them again.

Skylar made me feel like I was his #1 priority. Like the way you get a video and texts throughout the work. Very pleased.

Christina is great. She helped with getting my Honda fixed instead of having to pay out of pocket. She also wears nice heels. Will shop with Billy Navarre again because of this situation!

Very friendly service and efficiently handled. Couldn’t have asked forr better service.

Very polite, friendly employees and informative.Keep up the great work and stay safe!

Incredible experience. Stacey was so kind and helpful in trading in a car and finding the perfect one for me! Highly recommend Billy Navarre!

Always such a great experience when I visit this service! They always take great care of me from financing my expensive repairs, to providing me transportation for pickup/dropoff, to the quick and professional team that works there, this is top notch service.

Definitely visit this dealership. You will be treated awesome with no pressure. Very relaxed atmosphere. Does not make you nervous. Try it. Next car shopping spree

Do not purchase from this place at all. The workers are friendly but the manager not so much!!!! He raises his voice for no reason. I believe for intimidation. Which is not right, there is no need for that period. I’m going somewhere for a Honda. I wish I could give them no stars

Fast service and very thoroughly inspected for other problems. The staff was friendly and they kept me updated through the whole process. Thanks guys and gals!

We had the pleasure of working with Raymon buying our first Honda! He was an amazing sales person, made sure we would find what we wanted and made the experience an amazing one! we will definitely be using him and the Honda family in the future and referring our friends and family also. We fell in love with the 2018 Honda Accord Sport......and he made it happen!

Getting dealship service is never my favorite but they seem to be pretty organized, they were very good about keeping me updated and the service manager was direct/transparent about expectations.

I can’t possibly say enough about how fantastic Billy Navarre Honda is. I just purchased a 2018 Honda Pilot and had the best purchasing experience I’ve ever had, by far. From the beginning with my Sales Consultant, Blake Welch, and his amazing knowledge and friendliness — to the numbers portion with the Finance Manager, Gabe Young, and the General Manager, Grant Navarre, who both explained every detail of the “deal” in a simplified and courteous manner — to the end with Blake again who made sure my new vehicle was spotless and that I knew ever tip and trick with the interior and exterior. These guys are professional and customer-service oriented. They get an 11 on a scale of 1-10! Thanks Billy Navarre team!

Mr. Philip was very helpful

Bought a Honda Fit in December of 2016. Great service from the salesman, great experience working with their F&I department, easy and fast oil changes and tire rotations after owning the vehicle. The fact that they followed up with me several times after purchasing the vehicle to see how I was enjoying the car and if there was anything they could help me with shows their dedication. This family and business wants their customers to have a good experience not only buying the vehicle but also owning the vehicle.

Was very pleased with the courteous and friendly help.

Can not say enough about the service department at Billy Navarre Honda, Lake Charles. Driving across country and in the middle of nowhere, I had a serious car issue. Service Manager Mark talked me off a ledge and into the service department as it was closing for the day. Then he, Christina and Kelly stayed after hours to take care of me and my little Civic- treating us like family. They sent me on my way with assurances that they would follow up to make sure I made it to my destination safely and they did. The professional caliber of this team was superior. Thank you, thank you.

Please save your time and shop elsewhere. The people are literal crooks! I purchased my vehicle in December and they offered to let me use my service refund from the vehicle I was trading in. I cancelled the service contract and waited for the refund so I could pay billy navarre. Flash forward to February my temp plates were about to expire. Come to find out they were holding my plates until I paid the money I owed them. They had already paid off my previous vehicle and I did everything I had to do on my half to cancel my contract. I should of known it was too good to be true. I will never recommend this dealership to a single soul. They still have my plates and I was informed by the DMV this is illegal. I will be reporting them to the better business bureau.

Great

Fast and excellent service over here, Billy Navarre Honda.my car service has done in 2 hours with perfect condition.

Always good customer service. They make the ease of buying a car. Will get you approved even with bad credit. They stand by their vehicles and will help you the whole way.

The service manager Christina is great at her job and helped make an otherwise unpleasant experience ($$$car repair) as good as possible. Hopefully I won’t be back anytime soon!

Great team! Would definitely recommend this dealership.

Will never do business with again. Bought a new car a premium fully loaded one at that. To this day this dealership has been unable to get this car new. From the cigarette burns in the cloth in various areas to a damaged shift knob nothing but problems. Just got the last two items repaired. Had to finish assembling my door panel in the service lane after riding a bike to the dealership because my calls were not being answered nor delivery being within the scheduled window. Found out my car was done it just wasnt marked so in the computer. Received a lift for my bike back to my house by a service manager while i drove my car back to my house. After finding the door panel problem I began further inspection. The shift knob no longer was greasy and highly discolored though the aluminum cap a strong strike mark on it denting it slightly but none the less a dent and scratch. Bringing it back I was told this was a brand new part installed.Will never be back to this dealership again.

Great Staff great service. Thanks

Everything was fine. They finished quicker than I expected.

Excellent. Any and every car buyer should experience the car buying from Sedrick Ned.Easy, relaxed and very helpful.

Nothing but problems with this place. When you get a rental from them... make sure you get a video of the whole vehicle. They will TRY to hang you for damage on their vehicles. My ride was brought brand new amd have nothing but problems with it.

Christina is awesome in the service department. I was in and out in 2 hours.

My car stalled out. No water was in the car and if I were standing in it, it may have been ankle deep and I’m not tall. It was towed to billy Navarre and I figured they’d let it dry out and replace the fluids. Or at the very least they would attempt to start it. Instead they replaced my engine without even trying to start it. When I get my car back, my rear view is laying on the floor. Nothing is said to me about this and when I brought it to the service lane manager she tried to blame me saying the weight of my graduation tassel and three strings of mardi gras beads was too much. They tell me to get adhesive because they don’t have any, so as I’m driving, my car stops in the middle of the road because they messed up my timing belt. My rear view fell off two days later. When I looked at the mounting button it didn’t look like it had any adhesive. I fixed it myself and it hasn’t budged. A month later, my check engine light is on again and I take it in, expecting it to be under warranty seeing as they just redid my engine. I’m told the engine is under warranty, but outer components are not. I had to pay $300 because they didn’t flush the coolant when they replaced my engine and it screwed up a sensor. The day after I got it back, the check engine light is on again and my car stuttered before starting so I have to go back. This feels like a scam and if there were a closer Honda I’d absolutely go there instead of wasting my money here.

Great service loved the whole experience thank youLinda sch

My daughter had some work done on her car.

Billy Navarre service always delivers! Great job fixing my car and keeping me informed.

Very nice people and Place .Love Chevrolet

Worst service ever...period. first off the last 2 vehicles that I wanted to purchase I wanted to do it locally, the first was a Honda Accord after visiting the dealership I was told that they would have to order the vehicle for me because they didnt have anything that I wanted in stock. I drove to Houston and found a dealership with over 100 accords in stock. My most recent purchase was a 2017 Honda pilot, I once again wanted to give them a chance but had no luck. After spending 30 minutes in the parking lot there was never any attempt to come out and help me, not to mention there were only 8 pilots in stock. Went to Houston got a great deal. Now I am sitting in the service department at nearly 11am when I had an 8:30 appointment, and Im unable to get a rental car from them because they dont do that, yet my Houston dealer is telling me its covered under my warranty that I have. Needless to say Im finished with Billy navarre, would love to keep my business local but they just cant help...3 strikes...your out!

Don’t even try calling them. They’ll put you on hold for days... smh never again

Didnt buy a car from here. But they were definitely trying to let me buy one car that i didnt choose and made the other cars that i actually chose look bad.

Yall go see Mr. Jodi Fobbs at the dealership. Man is super friendly and honest.

They were great.

Salesperson was great and not pushy at the least bit. Even stayed late to help get it that night.

Friendly and professional staff and the best price for a Honda in this part of Louisiana!

I would recommend this dealership to anyone who is looking for a great deal on a vehicle. We have bought our last 6 cars with Sylvia M and she treats us like family.

Grant Navarre is awesome! Had great service!

Worked on our wrecked vehicle. So far it looks great.

Billy Navarro deserves a NO STAR AT ALL rating

Nice enough people, didnt buy a car. They wouldnt show us a used van and kept trying to push a new one.

I bought a Brand new 2016 honda civic from them and it falls under lemon law. Biggest piece of crap Ive ever owned Ive had to bring it to shop at least 6 times now its still in rhe shop and they cant solve the problem. Now having to get a lawyer. Not impressed at all.

Great service

Terrible !! The company that I work for was charged (by Billy Navarre) $350.00 to run diagnostics & change an air filter on a 2017 Chevy one ton (under warranty). They refused to file it under the warranty.

Friendly dealer

Dustin took care of me!!!

Blake Courville was a great salesman.

Treated like royalty! Great buying experience!

Best experience possible!

Great service as usual

2nd car from here, one new and one used. Treated like royalty both times.

Very professional and courteous.

GREAT as always