This location has wonderful customer service. It is best to go at peak shopping times, as it seems, they have their most knowledgeable employees working at this time. Clean and well organized

All I needed was a power cord for my laptop while I was traveling because I had left mine at home. They wanted $90 for the thing, I think not, I left. I knew it would be higher than anywhere else because everything they have is over priced, but $90 is insane. And they wont let ANYONE in without a mask. Its private property, they can do that, and I have a choice, I will go somewhere else.

Second time there and again the service was great and found a TV I wanted and the price was better than Walmart.

Veni, vidi, vici. Came in store with my home work well done. I knew exactly what I want, I asked for assistance, an assistant checked the item code and thats it. 15 minutes at all, my tv was in my car. They asked if my transportation is fit for the size of my package. It was.

Went right in... Got what I wanted, and came. Right out. In all that great.. Whole experience about 10 min. 👍🏾 came home vacuumed and shampooed my car seats all Before it was too dark!

Get greeted every time, I’ve had luck when I go in and begin to look around the team members always approach me asking me if I need help finding what I’m looking for! I appreciate this very much and great job in training your staff to give their best customer service!!!!

Online order pick up was late. I went there to pick up online order after it say ready to pick up. I was only able to pick up half of my order and had to go back to pick up rest of it in same day. Terrible customer service.

Ordered online with curbside pick up. Very courteous & prompt!

Shoutout to Grant! I walked in all panicked because the sound on my laptop stopped working and I needed it to teach a live course. He figured out that it was just a simple setting that needed updating. I restarted and made sure everything was working properly before I left. he had a positive attitude and was happy to help . Promote him !

Great service, friendly people. You get top quality products for great prices, if they do not have it they will order it. If you order something online from them you can get curbside pickup. It is Will chair accessible so its easy to get in and out it mean to have wheelchair. Its a great place with great people and great products.

Great store staff is always courteous best location and parking is quite limited as traffic is almost always heavy.

Clean and once I was able for get a person to help they were very good

Once I was able to grab a person very good service, its clean

Maybe its too much to ask for a nice instore atmosphere nowadays. Majority of staff had the I hate my job and I hate being here attitude. Not very friendly or helpful. Only 1 person helped me, a young lady who was setting Samsung phones on their Verizon display. She was the only one who didnt mind me asking questions and helped me with the answers.

Very helpful computer/ software sales associate. Same recommendations as he gave 6 months before.

Employees were awesome. Great customer service.

Dvi adaptors not found there.

Went in looking for drone accessories and ended up chatting with the manager about drones for quite a while. And walked out with a $350 TV for $100!!!! Love this place. The staff are super friendly

GEEK squad Sonya was able to get out computers up and running while we waited. AWESOME!

Very quick in and out. Associate wasnt informative but she was nice

Have not been to best buy I a long time was looking at the headphones and all they had in store was 3 different pair of Bose headphones step it best buy you use to have a better ucks if headphones in store

Waiting in a queue line for 30 minutes, no1 even talked to me...I walked out

I was having a hard time finding a new fire stick and an associate named “Rob” kindly helped me with great customer service. Will defiantly be returning !! I love this best buy!!!

Even though they couldnt help me they directed me 2 sum1 who could. Excellent customer service

The worst best buy i ever been to .if anyone is looking to buy or upgrade your phone at this location dont get your hopes up thinking they will have your phone. Not let alone their system crashed 3 times. Its an disaster their and maybe 2 people out of 5 is helpful

Love this place!Wish I could win a shopping spree I could go crazy in there.

Im guessing they were short staffed but we had to wait around for over 30 mins just to get an open box item down so we could go buy it. But once we finally got someone everything else was great. Also service dog friendly

Had to return an item. I was done and out of there in about 2 minutes.

Online is quicker, instore takes forever for arrival of replacement item.

Very disappointing. I completely wont ever go back to this Best Buy! The sales guy gave me the run around for a basic laptop, then in the end...I still bought the item I first asked about..geesh.

Just went to get a dash cam and radar detector. Was helped by a lady named Alexis. Super intelligent and helped me with everything I needed. She had an answer for all my questions. She needs a promotion. Thank you Alexis!

I use to love this BestBuy but now I hope another place opens. They are so rude. The cashier is rude and doesnt even greet you. The manager just walked right passed me without saying anything. The greater was texting on his phone and the associates walk around like zombies like they are ready to go homeAnd their knowledge of the products are awful. They need new management immediately!

No idea what has happened to this store. Its bare bones now, just drive to Lafayette if you want to go to Best Buy

Employees are unaware of the product placement in the store. Associates are friendly but useless. The store is completely unorganized and misplaced. Items in one place but not another. I helped myself today by moving the item I needed the day before to the proper place with all the other like items. Why on earth are there multiple spots for the same items?!? Impossible to locate what youre looking for in this store.

We ordered a lap top and it was two weeks late. Cuatomer aervice had no answers and seemed unintereated. I drove to Beaumont they helped me cancel the order and had the computer my daughter needed for school

Employees are usually friendly and kind. Variety of items is good, the store looks clean and well organized, but prices are somewhat high compared to other stores.

They were very friendly and helpful. I went right to were he said the chargers were at. My only thing I couldnt tell where to check out but I followed someone until they asked me to come to a certain register. I am not from Louisiana but they were very nice. I told them guy they needed a big sign saying check out he laughed. I got a little lost.

Seems like everything they recommend i end up bringing back and getting what i originally went in for

Geek squad got my phone working. Thought I had lost everything.

Usually i get my verizon recharge from here,

Helpful staff, great service

Bathroom were flooded and not alot of choices to choose from.

No help for 15 minutes in a slow store. Then salesman went to evert appliance with cellphone instead of looking for open floor items from a list.

Best Buy is offering online and offline options as well as curbside service.

Good service. Great selection of products. The store is more on the dirty side but its not horrible.

Dont ever buy anything with your credit card or debit card u want get your refund the same day at all they dont know what u have to deal with in life really sucks

Geek Squad Billy helped with replacing internal hard drive, installing software & sending off prior internal hard drive to have all data transfered to external & when all that back at Best Buy Billy will put on new internal hatd drive.

Found just what we were looking for...GPS. Thank you.

I would like to first state that i love going to Best Buy’s because they always have the products that i need for the line of work that i do.I usually have an awesome experience shopping at Best Buy, how ever, today i hade a very unpleasant experience. I was in there buying a couple of things for work an the gentleman that was helping me was very nice, and as he was checking me out i had a issue with my Best Buy card not taking the transaction so he had called some one over there to assist us with the problem.He was then assisted with a female who then asked me, “do i pay my bills on time”? I feel like I was not treated properly, and furthermore feel that was not the way to address a customer that is having a transaction issue. She did not even try to see why it was not going through an the whole time it was because i was out of state an Best Buy CC was denying the transaction. I purchased a MacBook Pro plus two accessories which costed over $3000 dollars, But due to my experience i decided to return the products due to the way i was treated. I felt humiliated and belittled.I will never put my self in this position again, therefor, i will not be utilizing best buy in Lake Charles, Louisiana! I will share my experience with others.

They didnt have what I wanted so I left but it was a nice store

Great customer service

Very helpful safe and allowed workers off on holidays while allowing drive up and pickup

Fast and friendly even that I am not from this town

Great customer service. Friendly staff. Store nice and clean.

After everything our city has been through they have found some very dedicated staff and do a fantastic job helping costumers with electronics advice.

They are very scared of Corona. Have to wear a mask unless you have health problems. People sitting at the door asking you to wear a mask. They even give you one. Prices are high compared to sams club.

Good service and friendly people.My only complaint was they didnt have a case for the cell phone I purchased.

Heart broken that they no longer carry a screen protector for my phone.

If you happen to be anywhere in the Lake Charles area and need any electronics, I can not speak highly enough about PJ his knowledge about the products is off the charts and his willingness to help and demonstrate the products made us feel certain we purchased the correct items and slated the correct items for future purchases.I cant wait to BUY MORE electronics from him .

Great service. Ordered items online, I was sent a message and everything brought to me promptly.

All of your electronic needs.

Always see the new things and I love them

No one bothered to help me, so I left!

Love this Best Buy. Customer service here is top notch. Associates are always super friendly and ready to help.

Always helpful but usually out of stock of any popular item.

Went looking for a 40 flat screen. Had no luck as they were sold thin, found some game stuff for my son instead.

Me and my friend went in to buy him a laptop his card kept declining due to him being from out of state so the guy got who i think was the manager. The lady came up and said to him dont you pay your bills on time. He spent 3000 in the store even though she was hella rude to him. Not even an apology. I wouldnt have spent not one dime in there but he needed the mac book.

Employees are very helpful and friendly!

Great selection of products

Great customer service

The prices are ok, but the customer service was horrible. I stood there waiting for help. They all walked around me. The minute I went in my purse for my phone someone came stand behind me. I was taught if you think someone is stealing customer service usually stops it, not standing behind them. I was in there November 9th. And was very offended

Staff, helpful in finding me what I was looking for.

Nice people working there but they need to keep in stock. A lot of items were on display but not available.

Associates were very helpful for the items I was shopping for. Polite & respectful to me

The cashier at customer service was very helpful.

Many store shelves near empty! Very limited laptops choice on display an in stock

The new Covid 19 measures like having to schedule getting help isnt cool. But I can get what I need for about the same prices as I can online for some items. Price matching however is far too strict. The same item with the same exact specs with a slightly different part number and they wont match. I think they get the manufacturers to give them a different model number or something. Walmart does something similar.

Great service very helpful and friendly

Really great experience

Went for a laptop charger the young lady Santania was very helpful and made sure it worked before letting me leave.

This is a very sickly Best Buy. The only thing they keep stocked are cellphone cases and overpriced TVs

Really slow pickup but super friendly.

The staff is very supportive, the inventory has been lacking the last few times Ive shopped here. But over all, great customer service.

Needed opt. Cable to hook up sound bar to t.v. went 3 times all three times they sold me the wrong cable . Whats worst, last time i went i had photos of the connections!!!

Helpful in everywaý. Good workers with kind help

We love our purchase of our 43 inch tv at an excellent price

Small store with LOW inventory

Wonderful service

Great Best Buy super nice employees. Four stars because this was my first time not one person asked if we needed help even when we kept circling the same area looking for the item we wanted and there were 5 employees standing there talking. It was just different when they usually ask if you need help finding something. Other than that it is a great store.

Clean store and friendly service.

Associate was very knowledgeable

Ordered more RAM for my laptop from my local Bestbuy because they had 1 in stock. Went there to pick up my order and waited 15 minutes while the warehouse looked for it. They ended up refunding me because it was never found. Lake Charles store. People complain about amazon taking everyone’s business but amazon is good at what they do. I knew better

Great staff

Ok but not my kind of place

Got help buying a laptop to do the virtual schooling at home this year. Clerk was very helpful & the store had a basic model that we needed. Covid-19 Safety protocols were in place-we were glad they were.

They have had my iPhone 11 since October 7th. I paid for Apple Care to have it replaced. They have not followed up with me at Geek Squad, nor made efforts to solve the problem with Apple. The Geek Squad said, and I quote “we’d be mad too! We hate Apple and Apple Products!”

They fixed my daughters iPhone in less than 20 minutes.

The Associate that assisted me was tech savvy and very helpful. Needed a power cord for an obsolete tablet. She looked up the specs, and found a suitable replacement.

Best Buy is my go-to place for tech-savvy questions. I have always left from there with very pleased results from getting answers to buying top quality products. The people who work there go out of their way to greet and assist you. Love them!

Quick curb side service