user
Big Lots
23641 Moulton Pkwy, Laguna Hills, CA 92653, United States
Appearance
Big Lots
Comments
Am
Review №1

This was a cool place, I have never been inside of Big lots before. I never knew how much of inventory and number of categories of goods that they carry. They pretty much have it all from A to z. The prices were quite reasonable also

Pa
Review №2

Remember when Big Lots was Pic n Save? And it got better when they changed the name? Yeah. So apparently they are going back to the original model. 99cents Only is better than this garbage.

Pa
Review №3

I love this place it kinda reminds me of K mart but better deals on everything.

Al
Review №4

Great staff. Nice store.

Ri
Review №5

Good prices, cheap products watch dates on packages when it comes to food items. Great buys at Christmas time for lighting and decorating

Ma
Review №6

I always make a stop at this big lots whenever Im in the area. Always great customer service and well kept up store.

le
Review №7

Good prices. Lots if everything. Friendly staff. Recommend.

Ja
Review №8

This store location is super convenient! The staff is awesome.

Ja
Review №9

Great store to buy essentials.

Om
Review №10

A well organized store which is in a complex shared with the CA DMV and Pollys Pies. Inside Biglots you will find bargains on kitchen utensils, bedding, pillows, food, electronics, outdoor and indoor furniture, electronics, seasonal items galore especially at Christmastime, as well as friendly staff.

Mi
Review №11

There store has changed, its just not the same customer service is lacking store not as clean

He
Review №12

Different stores may have different product variance

Na
Review №13

The store wasnt inventory right on the shelfs said one price an when you get to the register it said a different price 😳An its to high... Want be back

In
Review №14

Senior friendly, cheap, quiet, stocked, lots of parking space. Stay awesome guys

In
Review №15

Find good prices in cosmetics, excellent attention from employers

Th
Review №16

I browsed inside.

Do
Review №17

Had what I went in for and more.

Al
Review №18

Very organized and clean store. This store seems to have more selection and inventory than most.

Ra
Review №19

As usual it had good costumer service and fair prices.

co
Review №20

Alwats plenty of parking. Stores is a bit disorganized. Love shopping at BL

Mi
Review №21

The staffs the best

Sh
Review №22

As a Big Lot store shopper, I like this store, the assortment of home goods, produce, personal items, a variety of healthy and insatiable snacks, plus the location of the store is in a mid-size shopping center that is easily accessible. Have always received great customer service, and the store is always clean and organized.

Ev
Review №23

Stock was very low or out for outside patio cushion and umbrella stands. Good news, they had paper facemask! Stocked up now for open houses!

Dy
Review №24

Very good prices..distancing was good.masks worn by all

De
Review №25

You can find some good deals . Large furniture department.

Na
Review №26

Almost empty

De
Review №27

This store is changing.

Ro
Review №28

The Stars very nice every couple of weeks has a variety of new items to come in and going to come stay the same items also every week Liam caloy is a very polite and friendly and nice shopping environments I say its a great place to hang out and do some shopping

Ja
Review №29

I shop at Big Lots for snacks, or things for the home. Great discounts on so many food items. I have bought fleece sheet sets & they are great, especially during winter months. I still wear the Fiji socks I purchased 3 yrs ago. During Christmas, I purchase small Christmas boxes for homemade treats every year. Sign up for the Big Lots card to receive fantastic discounts. Promos are weekly.

de
Review №30

I lived in Pittsburgh for many years. I discovered products there that I could not find in Orange county until I found Big Lots. Now I can purchase the ingredients needed to make the recipes I learned in Pittsburgh.I also find their kitchen and gardening items to be exactly what I am looking for without having to got to an overpriced specialty shop.

sy
Review №31

I live right by laguna hills store and I always enjoy going there for all kinds of things. From toiletries, bath and bedroom stuff. Connor is my favorite cashier, hes always polite, friendly and helpful.

Jo
Review №32

Great place to shop for all your items

Ro
Review №33

Oh big lots has great day I wish have new items every week or so its good place to go shopping in the people are very friendly that work here

Wa
Review №34

The employees all had great personalities. They being 3 different employees whos names I will withhold for privacy reasons each went beyond the call of duty to see that my needs where met. We the three employees and myself parted with knowing each other 1st names. You dont get that very much these days.

Ga
Review №35

At the moment limits on cleaning supplies and paper towels/toilet paper etc. 2 of the same item per person .

Go
Review №36

By far my favorite Big Lots!!Crystal that works are is extremely helpful and was able to remind me about a sale that was coming up which really helped with a big expensive rug that I was contemplating on getting. Now not only will I be back on that upcoming date because of the sale, Im probably going to spend a lot more money that I probably wouldnt have so shes not only a great salesperson for the company shes extremely helpful to the customers!!

Da
Review №37

Good for certain items they dont have a huge selection

OC
Review №38

BIG SALE signs were plastered all over the store and the only stuff that turned out to be on sale were clearance items on the Endcaps. Its Memorial Day weekend, youd think they would have a lot more than that going on. BIG LOTS is becoming more and more of a disappointment

Da
Review №39

Angela grace supreme service Great LadyVery helpful Also Kind need more people like her in this world #candleGuy

Ja
Review №40

Good selection

Le
Review №41

A nice place I hope they wont be out of business.

Ch
Review №42

Best Big Lots around. Always well organized and kept that way. I work in Moulton Plaza and we can always find the latest Holiday decorations for our office. Helpful manager too.

De
Review №43

Tonight it was the girl Crystal who was just amazing. She made sure I had every coupon and to apply discounts of ones that I hadnt known about. That is above and beyond, special customer service. Crystal is a true asset to your company!

da
Review №44

Lots of cute things available. Pleasant check out experience.

Li
Review №45

Clean and a lot of good discounts

Ko
Review №46

Lots of great deals in big lots today

Ri
Review №47

This is the best Big Lots location Ive been to. They always seem to be well-stocked. And the place is always reasonably clean.

Ja
Review №48

Compared to the new big lots this is a step down. The staff is extremely nice but the store is just too small for everything. It doesnt make me want to browse and take my time.

Ma
Review №49

Join their loyalty club. Purchase 1 item on 3 different visits and get a coupon for $5 off when you spend $15+ (buy 1 of the cheapest item on your visits and after 3 cheap purchases they email you the coupon...then by items totalling $15.01 and get $5 off ($10.01) thats a 33% discount...not to shabby.

Mi
Review №50

Nice, friendly staff, always. I got great service today by a female staffer (sorry I didnt get her name) who actually took me to two different locations for two separate items.

Ky
Review №51

Great prices, selection and employees are always very nice. Just dont expect something to be there the next time you go! Their selection changes all the time.

Re
Review №52

This is definitely one of the nicer Big Lots locations. It is clean and pretty tidy compared to some Ive visited. One doesnt see a lot of carts full of unshelved merchandise -- go backs which are common in other stores. Plenty of shopping carts and parking. Friendly check out clerks.

Ri
Review №53

Worst experience Ive had at a store in a while. Took my grandmother there to return a movie she bought that didnt work. The employee who she was talking to was nice and being helpful, but then the manager came up and thats when the problem started. He wouldnt do a return or even store credit for the worthless item they sold because we didnt have a receipt and the wrapping, which apparently has the only bar code they could read according to him, had been thrown away when opened like any normal person does. Him not being able to take it back wasnt even the issue though. He could have stated that he simply couldnt do it and that would have been understandable. Instead, he decided to speak to my grandmother in the most condescending way possible. This is about where i interjected myself into the conversation and simply told the guy that it shouldnt matter because the item didnt work so they should still at least do store credit for it. This guy must have been on some kind of power trip because then he decided to talk some more nonsense at me as he walked away. At this point were over it and simply leaving, i make a comment to my grandmother about how this policy is ridiculous, and the manager jumps back in telling me how it does make sense in a not only condescending and snarky but clearly mocking voice. At this point i did engage with him as he kept talking while retreating to the back of thr store. Another employee came and asked if i needed assistance and i told her i needed a manager and couldnt believe when she told me he was the manager. Needless to say this was a horribly and unprofessional experience. I just hope someone at their corporate office reads this and removes him from that position because he has no business as a manager or dealing with people in any capacity. If hr speaks to all the elderly customers, especially with them being the most obvious patrons of any big lots, the way he spoke to my grandmother then its no wonder the store is always empty. It was bad enough to make my grandmother swear off shopping at any big lots in the future and Id give this sorry excuse for an establishment 0 stars if i could.

ar
Review №54

The toilet paper/paper towel aisle was empty. It was not utter chaos like Stater Bros and the employees were very polite.

sc
Review №55

Great prices

An
Review №56

Not good. Didnt realize I had to buy $100 to get 15% off. Disappointing as I am a regular customer who spends $$$$ every time I shop at Big Lots.

Do
Review №57

The people at this Big Lots are so nice. Its always an awesome experience for me shopping here.

Ca
Review №58

Found new glassware and cell phone holder for hands free driving. Always enjoy shopping at Big Lots.

Mi
Review №59

The staff are an absolute help and so very nice to be around you felt. Comfortable asking for help

Ke
Review №60

Friendly staff willing to assist you!

Vi
Review №61

Cashier Nat was great. But manager very rude to cashier in front of customers., older female who wears glasses her hair was in a ponytail I should have got her name. But her attitude and performance was unacceptable in front of customers and to the cashier

Vi
Review №62

Good selection, large store, excellent customer service.

Te
Review №63

Great products. Great prices convenient location. Friendly, helpful staff.

R&
Review №64

Marginally better than a dollar store, good place to get Christmas wrapping supplies.

An
Review №65

Good prices

Ki
Review №66

Merchandising is good and a lot of selections but the employees are not friedly even though I said hi but she ignored me.

Ka
Review №67

We found what we are looking for. Nice big store fully stocked.

Te
Review №68

Easy to get in & out. Great pricing on products.

Pe
Review №69

Love this place. Great prices.

An
Review №70

Nicer and cleaner than before good prices for cleaning suplies

Ch
Review №71

Silvia was super helpful, friendly and went out of her way to assist me. I love this Big Lots!

Ca
Review №72

Nice nice variety of canned goods and paper products and other fun stuff good prices.

St
Review №73

Had exactly what I was looking for at 50% off

K
Review №74

Who doesnt love Big Lots or rmbr when they were Pic N Save!?! Slightly disheveled down the isles but the employees seem to always be working on that very fact, they are aware that their store isnt Nordstrom yet take pride in what they have to offer nonetheless.

Ma
Review №75

The customer service is excellent! Greeted as I walked in and everyone asked me if they could help me find what I was looking for.

Gl
Review №76

So homey..so convenient and excellent service

So
Review №77

Unfriendly staff. Cannot say for everyone, but a couple I spoke to. During covid19 shelves are still empty.. To hard to find anything

Ru
Review №78

This store is clean and orderly. Nice people work there. Huge parking lot.

Fr
Review №79

Prices no longer better than Walmart. Be careful in here!

An
Review №80

Some items price can be lower.

Ma
Review №81

Great customer experience. Associate/ cashier Silvia was outstanding.

Ja
Review №82

This place is convenient, but the line to pay always takes a long time no matter what.

Ch
Review №83

Pre-ordered furniture during the week for a fast pickup. Came today to pick it up, and had to wait 45 minutes for no reason. The workers kept walking back and forth for no apparent reason after I asked them to bring my furniture. As a result, I had to pay an extra hour on my truck rental. I had to talk to the manager to get anything done here.

Ga
Review №84

I shop at Biglots for years and years before they changed their name from Pik n save.I spend thousands every year.

Ka
Review №85

Clean organized cheap dog staff

Sc
Review №86

Friendly staff. Good selection. Great prices.

Da
Review №87

Well managed location, helpful staff, usual inventory plentiful.

Ci
Review №88

Love the adventure of shopping here. Staff is helpful and Ill always be able to find that one item I didnt know I needed.

M
Review №89

I shop here all the time.

Jo
Review №90

Good deals and prices on household items like cleaning supplies.

Lo
Review №91

Great stuff they have to buy

Ch
Review №92

Very organized and clean and employees very helpful too.

Le
Review №93

Finding that they have pricing are almost as high as grocery stores😢. Started going there because prices were lower and could find some food I could afford!

M.
Review №94

Bought my bed on a sale. I was a little busy, but got help from the furniture guy. Thank you !

Sh
Review №95

Nice place. Clean and friendly staff.

Gr
Review №96

Great deals on chocolate sauce....

Ge
Review №97

Good prices for name brand items.

Jo
Review №98

Helpful employees

St
Review №99

My email information is being used by someone else...store said I need to contact corporate to get it fixed...seems the store should be able to do this...concerned.

Th
Review №100

Helpful staff and great selection of products

Information
63 Photos
100 Comments
4.3 Rating
  • Address:23641 Moulton Pkwy, Laguna Hills, CA 92653, United States
  • Site:https://local.biglots.com/ca/laguna-hills/1897?utm_source=google&utm_medium=distrib&utm_campaign=google-distrib
  • Phone:+1 949-768-5691
Categories
  • Discount store
  • Furniture store
  • Grocery store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:9AM–10PM
  • Sunday:8AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations
  • Cluburban.com23151 Alcalde Dr, Laguna Hills, CA 92653, United States
  • Big Lots24841 Alicia Pkwy, Laguna Hills, CA 92653, United States