Didnt get to go in. The Loop website told me the store was open at 10am, this was great so I thought. I waited in the parking lot for 15 minutes, then proceeded to the door. I saw on the door 11 am. This was a mistake, but no. I wasnt the only one who saw 10am on the website for the Loop shopping center, while I was reading all the rules before entering the store. I saw 7 other cars drive by to see what time the store opened. Most of the stores on this side f the Loop were closed, so I decided to go to Kohls. It was not a disappointment. Maybe next time I have a another dentist appointment...

If I could give this place no stars, I would! The customer service here has been horrendous for years. I literally dread every time I have to go here for a pickup or return something for my Mom. Today was yet another testament as to why JCPENNEY will soon be a mere memory thanks to their rude, incompetent staff. I assure you, this is definitely the worst example of their stores. Ayesha was an absolutely rude, pretentious annoyance of a worker. You work at the return desk of of a dinosaur of a company that can she the meteor about to hit it... Get over yourself and have basic manners.

Excellent prices, always clean, and great product variety! My kids love shopping here!Its indeed a family store!

Huge clearance sections...all clearly marked.

Had some good sales...Nice employees spoke with me.

Always a wonderful experience! If youre a rewards member you save a lot! And the employees! Wow! Naseem was great!

Found some amazing sales and were also able to cover a very fussy son for his birthday. Some great buys.

I was able to find the items that I was looking for very quickly. Even through some renovations on part of the store everything else was very organized and decent price.

Store very organized since I was last there.

Very friendly staff and nice store.

Normally I have a great experience when coming here but the cashier was rude and standoffish when I asked her about some of the store discounts.Real turn off!

Great store. A lot of selection

I totally love this store. It it one my favorite stores to shop at. They have really great sales right now of 70% on shirts and beautiful dresses right now that are fantastic. I have bought quite a few things from here. All of my dresses are from here. Sephora is inside of the store just to let you know. If you need your makeup done. I had mine done for my wedding. I would recommend this place to anyone.

The jewelry department is the worst. I purchased a wedding ring pay over a thousand dollars plus extra for the warranty. 3 times went there to get it cleaned and been ignored like garbage. Yesterday went and Same thing. U just lost another thousand sale plus a customer. Buy somewhere else were they appreciate ure business and dont ignore u like they do.

Good like clothing nice ..

Wonderful experience with cashier Naseem she was very patient

For the first time in a long time I returned to JCPenney at the Loop, and I was surprised to find it well stocked with Black Friday in July sales everywhere, so much that I couldnt resist and bought Drapes for my entire house at an unbelievable price. How about 66% off? Keep up the good work JCPENNEY! The sales staff looked happy and ready to complete the sales with a smile.

Never have jeans in my kids size and would it kill you to carry some jeans cargo pants?

The salon leader Melvin is phenomenal. Great customer service. Super helpful. Great experience

The mannequins are extremely nice

Ondina did an AMAZING job on my hair! Firstly, my hair was in a really bad condition when I walked into the salon. Ondina looked at the pictures I brought with me and advised how she thought it best to do as to protect my hair and not cause it any more damage with the colors and style I wanted. She was very meticulous and the results showed. I arrived with dry and brittle hair, and I left with beautifully soft and gorgeous colored hair. Thank you Ondina!

Clean store, staff is very friendly & helpful... Workers are wearing mask, ..

Please do not use or get the jcpenny card, I paid my balance, got the receipt that I paid now I got something in the mail saying I didnt pay, please if you dont want a headache, do not get the jcpenny card, they are just theives trying to get you money

No nice plus size clothing

I was so happy to be back at JCPenney and shopping today! It’s been a while since I have been shopping in stores. I was so impressed that the same person who answered the phone when I called this morning to make an appt at the salon was the same person greeting and taking care of customers at the front door-the General Manager, Gabriel! All the staff members were so nice and seemed truly glad to be welcoming shoppers and keeping everything so clean and cheerful. Great job, JCP! You still continue to be one of my most favorite stores. And thank you, Ondina, for my beautiful hair color today.

Excellent kindness 😊 employee special Sandy.

The coupons cannot be used for clearance and I have a JC Penney credit card...The signs outside doesnt say CANNOT use coupons for clearance items.

Make sure you have a coupon and barcodes before you enter the store

A nice place to shop on some occasions

Great Customer service will visit again highly recommend prices reasonable

Great sale prices. Lots of inventory. Bought a Seiko watch originally $350 for $85. Salesperson was very helpful.

Catching Pokemons Wednesday June 13, 2018 & Now JCP Store Has Harry Potter Merchandise Thats So Awesome Love It !!

Good shopping and lots to chose from.

We needed a 160 curtain rod for our condo slider...JCP was the only place we could find one!

I wish the the clothes that were in JC Penney went up to size 20 to 24 in all the styles because when you go over to the plus size section it is the most ugliest stuff ever and thats the same thing at all the other stores and online so please dont come with a comeback to shop at line because theres not a better selection on line the solution is make some of the clothes that are in juniors in critiques in plus sizes And you watch your sales go up because unfortunately this a lot of plus size women

Nice shopping better price and good quality

Very clean and organized and what we remember department stores used to be! I found everything I was looking for and the staff was able to assist in efficient time. 😊

Great sale for Fathers Day!

This Jcpenny is ok. Needs better clothes options. Always has the same thing. And not enough options

I went to see Janet at the hair salon and she is amazing!!!!!!!

Favorite place for school uniforms.

I would like to commend Michele W. at the returns department for her exceptional customer service on Saturday 12/26/2020.Michele was so helpful and friendly, she is a wonderful asset to your team.Thank you!

Just to shopping & lower price !

Didnt find what I was looking for

I enjoyed my visit very much! Thank you for excellent service!

Store was nice had so e good deals cashier was not so friendly unfortunately.

Pick up super simple. Great experience during this busy holiday season

With 3 college degrees I couldnt work the app for curb side pickup.

Terrible experience from start to finish.Ordered 30% off Black Friday sale on November 25th, two of five items a birthday gift for family member November.Next day, 2 of 5 items canceled immediately.No follow up. Weeks go by. Went by store. Called Customer Service, sent to overseas call center. Zero help, sent me to a survey. Tapped at store, employee came out with 2 off 5 items. Third item missing. Employees know nothing, have to call customer service.Wait 4 weeks, zero follow up. Call JCP Customer Service 3X, get same useless overseas call center.Finally found number for Dallas, Texas. Requested to cancel final item, only received two of original five items. Told they have to send a request to store to cancel order because I selected ship to store.Well yeah... it was the free option. Shipping to home would have cost more money, negating any savings.So no communication, no follow up over 4 weeks; only delivered 2 of 5 items ordered; forced into overseas call center who offer no help whatsoever; pushed to customer service by store; pushed back to store by customer service to cancel remainder of order.I completely understand and encourage the demise of this once iconic American department store that has basically given up on basic customer service and just let the chips fall where they may.Buyer beware if you choose to do business with J.C. Penney. You can hate Amazon all you want, but Ive NEVER had an issue ordering from, receiving product or returning items with Amazon.

Good bargain, now

Great staff.Def needs better wifi signal.

I tried their salon for the first time and was pleased. Quick, efficient service for waxing at a good price. After 3 months at home, I feel like a new person!!

Had a lot of great things for me

Great prices.

Claudia gave me great customer service . The specials were great I will continue to shop JC Penneys

Good offers, good prices

Love their sales. Clothes are good quality.

These guys are AWESOME. I LOVE THEIR SALES BY INVITE. The store is clean and organized. Plenty of merchandise for all budgets. FINE SELWCTIONS AND BRANDS TO CHOOSE FROM. Need better stock and inventory of men underware. SUPER FAST CHECKOUT. FRIENDLY STAFF ON A BLINK OF AN EYE. ALL SIZES AVAILABLE FOR MEN OF ALL TYPE OF CLOTHING. Clearance items under $3.00 UNREAL !!! I AM A BIG FAN !!!!

I stood at the customer service desk for over 15 minutes and not a single worker so much as even looked at me the entire time. No greetings or welcomes! I hope you ladies can find joy in your job because a smile is infectious!

Great deals, quality products, and very friendly staff. Was worried about the checkout line, seemed long, however because of social distancing it was actually shorter than I realized. Stood in line less than 10 minutes.

Im soooooo sad one of my favorite stores in closing..hoping that this isnt true.

Always has what Im looking for.

Everyone is always helpful and friendly and they have been much better with the lines when you are ready to pay. Also everything seemed a lot more organized after the back to school sale. Great value for clothing 👍

Great selection for mens and womens clothes ...None of this off the wall wierd overpriced items like the mall shops...

Good experience beautiful I like the clothes 😍 😌 ☺ 💕 😊

Excellent service, great shopping experience as always you can find great deals and the new stuff never missed here. Theres always something from everyone.

Nashila helped me out greatly ! I was having trouble on which purse to buy and she made sure she gave honest answers :) she even helped me loosen the purse holder : ) hire more friendly people like this it was wonderful :)

I visit different hair salon and store is amazing. To see radha work for some many years feel good when she say good morning welcome staff too and Salon Carmen the reception in salon. Hair master sharon, carmen, betsy, cookie, the gir she is that excellent job thanks for everything special is my pleasure was marketin on web in Central Florida thanks my educator florida Mall Amy Logan.

This store has the worst procedures- they direct you to pick up at the back but then allow other people to check out there so it takes FOREVER when those checking out should check out up front. The pick up today service never works - waste of time and money.

Even though they had a lot of sales going on, my mom found it hard to find items that was her size. To bad they did not have a better selection and have their fitting rooms open. Very disappointed in that aspect of it.

Found what I needed checked out quick

I had a gift card so decided to see what JCPenny had on sale. Usually I enjoy shopping here but the bathrooms were not working so I had to end my shopping experience pretty quickly. Also I was annoyed watching one of the cashiers chomp on her gum while waiting in line for merchandise. Chewing gum is so unprofessional and can be so annoying to watch. I couldnt wait to get out of there today!

I love shopping here. Everything is always very clean and very organized. They have some of the nicest staff members imaginable. If you shop the sales you get great prices. Its always a pleasurable shopping experience when I come here.

Items we were looking for were available and for a price I was willing to pay. However both of the displays of ladies underwear had the same sign but only one table was included in the promotion so had to go back and change one pair out mid transaction. In a addition to the girl who was ringing us up to have rung us up twice already and wrong both times.

I really love to go to JCPenney, I went today for Black Fridays and everyone was so helpful and friendly. Celica was one who help me a lot, she helps me to find everything that I want. I give to the store five star.

Great sales

Got a haircut @ the Salon. Betsy is my Stylist & does a fantastic job. Shes very professional & engaging. I highly recommend her & the price is reasonable.

Went in for pants, got them and checkout was as quick as we went in. The cashier even said sorry for the wait. Very polite. We left happy.

Very clean and organized. The customer service was excellent and paying your goods was fast. I will shop more often in this location.

A good place to shop 🤠

Alot of good stuff

Good discounts

Lovely experience with granddaughter

Great selection

Penneys is being competitive with sales, coupons and deals. They have good clearance areas, although sometimes they seem out of, or lowstock in home furnishings and accessories. PENNEYS IS GREAT FOR CURTAINS,DRAPES AND BLINDS. AND ALSO TOWELS AND RUGS! GOOD QUALITY!

Now open 11 am so was waiting for a while...

Deals could of been better

Im not a big shopper nor do I like it much but as far as JCPenny stores, go this location was top notch. Everyone was so friendly and accommodating, it was almost as if I wasnt in retail. Hopefully you get the same treatment! Also, do check the posted hours, the weekend hours caught me a little off guard.

Clothes have gotten so expensive at JCpenney. They used to have great deals on men and womens clothes. Now, not so much. The store is always clean, but if I wanted to pay designer prices, I wouldnt go to a jcpenney.

👌good

Nice store friendly staff. Everyone was complying by the rules of distance and masks

Nice my place to Shopping!!

Very friendly employees. Only has one dressing room open at the time, but are very respectful and serious about social distancing. Masks are required.

Great selection except from the home department.

Social distance. Every person was wearing a mask, employees, and customers. Hand sanitizer on a table available for customers at the entrance.

I love their petite clothes department. Very stylish, great prices and very good selection.

One of my favorite stores

Prices were higher than competitors. There were a few good clearance items. Was hard to find employees for help in the store.

I ordered my boyfriend and I customized rings 3 times and every time they screwed it up. I told them keep the rings and give me a refund. A few months later I order 4 works pants, black. They come navy blue. I’m never ordering from this store again.

Well Penney is Penney. The store was clean and nice to walk around in. People are nice. They had a lot of sales. I like their stuff. Plenty to pick from. Nice store.