user
Mr. Tire Auto Service Centers
1198 W New Bern Rd, Kinston, NC 28504, United States
Appearance
Mr. Tire Auto Service Centers
Comments
Ja
Review №1

Awesome experience!! Called and 5 minutes later walked in to purchase 4 BFG Goodrich all terrain tires. They were priced well below other quotes I had received as well. Tires look and ride great!

Na
Review №2

I mostly go for my oil changes and the service is always great. They inspect my vehicle for other needs, rotate my tires, and check fluids as part of my oil change. Prices are very reasonable. The only place Im going in Kinston! Happy customer! Update: Im here again! I love these guys always so professional and friendly! They keep the facility clean and have hand sanitizer!

To
Review №3

They were always questionable as far as knowledge. There was one girl who used to work there that was really informative but the entire location has completely fallen off. Literally none of the same staff is there, fine, things change. But the location is now filthy. It used to be real clean and it’s just really dirty now. Not the most polite customer service and the professionalism has gone way down. That’s probably why it was so slow in there. Maybe they’re being impacted by the fact no one suddenly wants to work.

Mo
Review №4

Austin was the technician. He was very informative about the process of wheel alignment. I would recommend Mr Tire to friends and family.

Br
Review №5

Awsome!!!!! Fast Service and definitely great savings. I called so many places this morning and no one could fit me in, Steve said if i hold tight he would fit me in. He usually closes at 630 but he worked over time to make sure i was satisfied!!!! Not to mention it was very hot outside!!! Definitely going to come here again for other services.

Be
Review №6

Travis runs an outstanding shop here. These guys communicate great and are very efficient. Top notch work! I’ll be back!

Ba
Review №7

The employees, Marshall and Steve, were very pleasant, professional, and helpful. Marshall inspected my tire and added air--then gave me excellent advice all for free.This was my first visit and you now have a new dedicated customer for life!

La
Review №8

My car broke down right in front of their business, so I pulled in and asked about tires, and although I did not have enough money to get new tires, the two gentlemen helped me and put my spare on for me and even entertained my kids and showed them the tire room. Which helped me alot and eased my mind, I want to thank those two men and when I get a chance I will be coming to buy some tires!

Ke
Review №9

First class. Quick turn around and the staff were fantastic.Highly recommended.

Im
Review №10

The service was excellent. Everyone was friendly and very nice. Even informative when I need to know something. I will come back again.

Je
Review №11

Technician David and Assistsnt Manager Marshall were most helpful, i came in for an inspection near closing and they were able to accomadate. The entire affair was very quick, they got me in and out in aprox 15 min.

Ch
Review №12

I was able to get in on my schedule. Staff was very professional and courteous. I was in and out in a timely manner.

El
Review №13

Boys at Kinston, NC store hooked me and my wife up a week ago when we got a flat while traveling from Wilson to Morehead City. It was 4:45 on a summer Friday afternoon and the team got us fixed and out the door in less than 45 minutes. At the end of the day before a busy Saturday work day, Mr Tire took the time to get our little (but crucial to us) repair done with smiles and pleasantries. I highly recommend the store for your auto needs.

Zi
Review №14

David and Marshall were so FANTASTIC with their quick service and they were so polite and friendly!!! I recommend this tire place over ANY place to anyone.

Me
Review №15

Excellent,professional service from the Asst. Manager Marshall and Technician David. The are fast efficient and thorough would definitely recommend at anytime.

Br
Review №16

Super nice and very helpful. Got a oil change and they changed a bolt that had worn out. 10/10 I would definitely recommend them to anyone needing a quick oil change. All the guys there were great!

Be
Review №17

Very good customer service. Was able to answer some extra questions my husband, not related to oil change/lube. Waiting area very clean and at a nice temperature.

Co
Review №18

Went to get an alignment and was told my tie rods were seized so an alignment couldnt be done and that i needed new ones, today i decided to see what they were talking about and found my front passenger tie rod backing nut backed off a whole inch which was a disaster waiting to happen, thats my main reason for the 2 star rating, but also, i was able to break them all loose with no problem at all so they werent seized, ill be going to a different alignment place, only reason i didnt give them a 1 star review is because i didnt pay for anything, but they couldve checked and made sure they tightened everything back down before allowing it to leave their shop.

Ch
Review №19

I received great customer service from Marshall when I visited Mr. Tire last month, I’ll like to say that I’ll continue to take my vehicles to Mr. Tire for their great service!

Ka
Review №20

I highly recommend this place. I would give this Mr. Tire location a 10 Star if one was available. Travis and Stephen worked with my special circumstance and delivered quality service for my car. Always friendly an polite also. Thanks Guys

ug
Review №21

Great service. Quick and efficient. Will definitely be coming back.

Ja
Review №22

I went in earlier this week to pick out tires, Travis was very knowledgeable and friendly, despite being busy, he took time to compare the options that I was considering and explain their services. He ordered the tires that I selected, I returned yesterday at my scheduled time for installation. Travis and the Mr. Tire team did an excellent job and got me taken care of and back on the road without a long wait. Highly recommend!

Re
Review №23

Very nice and helpful people. Got 2 new tires and wheel alignment and my car rides smooth. Great job!

M
Review №24

We had our inspection done at Mr. Tire and was very pleased with the outstanding service as well as kind and professional manner of the gentleman who checked us in.

Br
Review №25

Needed two rears ASAP so I called the guys from kinston and they hooked me up. Straight forward and to the point. You NEED to ask for Steve. That’s the main man. 💯

Th
Review №26

Had an amazing experience getting inspection from Mr. tire. Steve at the front desk was very professional and friendly. I was in and out of shop in ten minutes. Definitely recommend!!

Ro
Review №27

Service was done with excellent care and fast service was provided in doing so. I highly recommend if you are in Kinston.

Ju
Review №28

Being a woman it’s intimidating getting my car worked on! Steve was awesome!! Great customer service.

Bi
Review №29

The service people at Mr. Tire Kinston were courteous and very quick to diagnose and fix my tire issues. Great company!

La
Review №30

Marshal and staff took care of my car quickly and efficiently. A good choice for service.

kr
Review №31

Excellent service. Steve was great and personable, all the guys in the shop were and they took great care of my car.

Du
Review №32

Great friendly service!Steve was extremely nice and had me in and out!For a chain store the prices are responsible.Will come back!

Pa
Review №33

Amazing experience!!! Only took 30 min and will definitely be going back.

Hi
Review №34

Giving a big shout out to Marshall and Steve for going over and above to help us in a time of need...(on vacation and car broke down ) Marshall gave us a ride to the airport and Steve spent days looking for the right part to get us back on the road and home . I *we thank you guys so much. 💓💖💗

Me
Review №35

I stopped in for a quick vehicle inspection. I was able to get the inspection, needed oil change, and tire rotation on my lunch break. The new manager, Steve, was friendly and knowledgeable. Great service!

ki
Review №36

Came in to get a tire rotation. Told me they could hook me up with a balancing as well. Interacted with my kids the whole time trying to pass time. They also checked out my belts and my breaks and let me know about how much longer theyd last. Really nice people and all other customers seemed to be happy with them will definitely be going back!

Pa
Review №37

Great group of guys being a mechanic I know how it is when people show up at closing time but Travis is an A plus fellow and got us taken care of and back on the road in no time.

Ph
Review №38

I can’t recommend this business. They could not install a part on my vehicle because one of their employees had called out and they couldn’t fix my AC issue because their guy wasn’t certified. I had all of this pre-scheduled.

ge
Review №39

I had a oil change about a week ago. I just left advance auto to see how to replace headlight bulbs and the attendant ask me if I knew I was missing my oil cap! I had no reason to look under my hood thank God I was looking to replace my bulbs because I would of never known and hopefully I have no damages to my engine. I will be contacting them tomorrow.after work

Su
Review №40

Great shop ! Fast and courteous and great customer service ! Got us in and out quickly with a flat tire, super nice manager Steve helped us out ! Thanks guys

Co
Review №41

Efficient and pleasant service! Definitely a rare thing these days. First time here to repair a flat, will be back when I need new tires.

Gr
Review №42

Great place to go if your car needs a little tune up. Steve and Travis took great care of me while I was in for tires and continue to do so.

Ge
Review №43

Mr. Tire is a great! Super service! Very professional!

Sh
Review №44

When going anywhere customer service is a big thing for me and one thing these fellas have is customer service. Even if there is a wait time trust me when I say you wont be upset. I definitely will continue to be a customer.

Ka
Review №45

At mr tire i always get great customer service. They know my name when I walk through the door. Love these guys.

Ja
Review №46

Steve and the rest of the crew are amazing. Highly recommended!

Sa
Review №47

Great service and professionalism.... Great job

Am
Review №48

I dropped my car off Saturday morning for an oil change and tire rotation, Travis was very helpful and professional! Highly recommend!!

Ka
Review №49

I bring all my vehicles to Mr. Tire.Never ever have I had a bad experience. These guys are very thorough and explain everything. I love the consistency of the service I receive anytime my vehicles need to be serviced. The Kinston location is excellent!

Je
Review №50

Great and friendly service! I stopped in with brake issues and the team was very helpful, explaining what was going on and quickly and safely getting me on my way.

Ke
Review №51

Fast and friendly. They are very knowledgeable and explain things well so you know what youre paying for and exactly what you are getting. Great price and service.

Am
Review №52

I had a blow out on my to work and lucky there was a Mr Tire and my tire were under warranty. Thank God for their warranty! Professional and fast, Ill definitely recommend this place to family and friends.

Br
Review №53

Went in to patch one of my tires which had two nails in it. Sadly they couldn’t patch it up but the put my spare on for me. The service was great, and everyone was very polite. If you’re looking for a place to go I would recommend them.

St
Review №54

Friendly and knowledgeable people. Great service. I would highly recommend Steve Garner and his staff.

Ry
Review №55

Great customer service and prices. Steve Garner was very helpful. Got my issues taken care of very quickly

Ta
Review №56

Quick service! Oil change was quick and I was on my way!

By
Review №57

I came in with a flat on a Saturday afternoon. They were able to patch the tire faster than promised, and gave me a coupon to use that visit. Fast and fair

He
Review №58

My experience is always good. I always get good service here.

De
Review №59

This place is awesome with prompt and courteous service. The entire staff was very friendly! They didnt make me feel like just another customer, but a valued customer! I recommend Mr. Tire to anyone who needs service for their vehicular needs. They really do care!!!

Je
Review №60

They were very helpful I will recommend them for anybody they found a problem with my car that nobody else found

Je
Review №61

Amazing! Amazing! Amazing!Great customer service, fast and precise work, same day service! Mr. Tire is the #1 place for your tire and exhaust needs

Ka
Review №62

The staff at Mr. Tire Auto Service was amazing. I had a flat tire after leaving class and I was able to get it to their shop. They were extremely helpful and nice. I was in and out very quickly. Extremely satisfied.

an
Review №63

I had to have my car re inspected because of window tint problems. I got the tinting removed and took my car to Mr Tire in Kinston. The service and staff were terrific!! I will be taking all my vehicles there for service in the future. It was so convenient and fast! Thanks Mr Tire staff !

Ja
Review №64

Always great service. Pleasant to talk to. Come for tires, inspection, and more!

Jo
Review №65

Great customer service at the front desk. Lacey was very helpful in getting me truck back on the road do i could get back to working.

St
Review №66

Great service !!! Courteous and polite people and shows you exactly what’s wrong with your car !! I will be coming here from here on out !! Thanks Again!!

Gr
Review №67

Was very happy with the service at this location. The staff is the best.

Ch
Review №68

Great customer service. Prices are very reasonable. Professionalism was above 5 stars!

Le
Review №69

Made an appointment for the next day, went in and got out in 20 minutes. Mechanics went out of their way to fix my truck, saved me 3 hours and $400 by replacing a screw in my gear shift by hand instead of taking my entire dashboard apart. Very friendly, very knowledgeable staff. Kept me updated throughout the process. Highly recommend. Will be going back for anything else my truck needs.

Aa
Review №70

Had an unexpected flat...was on a tight time limit and Steve had us in and out in about 30. Really professional with a side of humor, seems like a good guy. Thank for getting us back on the road Steve 🙏👍💯

Wi
Review №71

Great place to get a fast oil change. With good prices

Jo
Review №72

Came in for an oil change appointment and was greeted by Lacey. Loved her upbeat attitude and helpfulness. She got me in and out in a jiffy answering all my questions, addressing all my concerns and making me feel comfortable the entire time. 10/10 recommend to everyone.

Ty
Review №73

Super quick and amazing service

Ma
Review №74

AmAzing customer service! Highly recommended

Sh
Review №75

Great guys! Helped us out when we were in a pinch!

OB
Review №76

Dont go here! We asked that Mr Tire check our back brakes and they told us they checked them and they were fine. We took our truck and drove 3 hours and then noticed that the tire they removed was missing a lug nut. Long story short they stripped the bolts, replaced the bolts, put on fresh lube and then did not tighten them. Destroyed my emergency brake and will not take responsibility for it. Their actions could have caused our death and they simply do not care

da
Review №77

They done great job on my exhaust. The people were very friendly.

Sa
Review №78

Great customer service and quick turn around time. Was in and out in less than an hour!

La
Review №79

They are very friendly. They do quality work in a timely manner. They always keep you update if it’s taking a little longer than expected. They go above and beyond for the customers to make sure you leave satisfied. It’s the only place I go.

Ja
Review №80

Amazing service!!! Steve is amazing and has amazing customer service

Ju
Review №81

Was having problems with my brakes in company truck. Within 5 minutes of arrival, they had me a price, and in about an hour I was on my way back to work. Brandon was friendly and gave great service. Thank you for getting me back on the road in a timely manner.

ti
Review №82

Just moved here to kinston winter to try something local, wife car needed a oil chamge and a set of tires, there friendly staff helped me pick a set that best fit my budget . While working on the linement, they went well above what was needed pointed out that she needed brakes and tie rods .. (thank God) ... fairly priced well be going back ....

Ad
Review №83

They got me in quick for an oil change. Little bit pricey for an oil Change but good customer service!

Ly
Review №84

Lacey was amazing from the second I walked in the door. She was very attentive when I told her what issues I was having with my vehicle and d was able to get it looked at very quickly. I will absolutely continue to bring my vehicle here, the mechanics have always done amazing work when I’ve needed it done.

Gl
Review №85

Excellent oil change, very professional. Thanks.

He
Review №86

Came in for an oil change. Lacey was so friendly and helpful and my oil change was done super quick. Definitely going to be getting oil changes from here now.

Mo
Review №87

Always incredible service and quick turnaround time.

Q
Review №88

Awesome staff from start to finish. I am recommending this place to all I know. Thanks again!

Ra
Review №89

First time going here and will definitely return. Great customer service, very friendly and also helped me with understanding prior problems that the last mechanic messed me over on.

J&
Review №90

Brandon was very quick with the repairs on my vehicle. Very knowledgeable and customer oriented.

Mo
Review №91

Excellent service, tire repair done quickly, expertly, and at reasonable cost.

Ka
Review №92

We stopped by for a oil change here today and we were so pleased! Amazing customer service, Brian is awesome!

ri
Review №93

So i was late getting back to base as it was and wouldnt u know my slow leak became a big deal. I pulled in and let me tell you the biggest smile and very helpful Miss Lacy takes over and gets me in and out and on my way no hassle. I appreciate the hospitality and service. Ill make sure everyone in my platoon knows about this place. SEMPER FI

Ch
Review №94

The customer service was great and a lady name Lacey was very awesome well mannered and well respected I’ll definitely will be coming back again

sh
Review №95

Manger Steve was friendly and very professional. Very satisfied with service.

Te
Review №96

Was very quick and efficient with my oil change

Ra
Review №97

We blew a tire on our camper and unexpectedly needed new tires on July 3rd. Knowing that most places were going to be closed for the holiday weekend, we hoped to find a place that could put new tires on for us like right now. They were so friendly and helpful at Mr Tire, got us in, got new tires on our camperr and we were back on our way! Thank you so much for the awesome service!!

La
Review №98

I brought my jeep in Saturday and the people was so nice and patient and consistent about taking care of me and my vehicle, they fixed everything wrong with my vehicle and i left a happy customer. I recommend everyone to come get there car fixed here, they are really good at what they do and their whole approach to every customer that walks in the door is so sweet and kind. I appreciate the associates working at Mr Tires Auto Service Centers.

Hu
Review №99

Staff was very informative and helpful with my issues and they handled the service in a timely manner

An
Review №100

Fantastic and fast service!!! Will return for future services. Thanks Steve!

Information
15 Photos
100 Comments
4.8 Rating
  • Address:1198 W New Bern Rd, Kinston, NC 28504, United States
  • Site:https://locations.mrtire.com/nc/kinston/1198-w--new-bern-rd-.html
  • Phone:+1 252-220-4381
Categories
  • Tire shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
Similar organizations