I was having major problems while on vacation and Devon did a incredible job in helping me out. Friendly and knowledgeable

I came in to report a stolen phone while I was with my two year old son.The process was seamless!All while my son needed to be entertained the patience and efficiency of the staff was really remarkable. I truly am appreciative of my experience.My insurance took care of my new phone on the way and my old STOLEN phone is now just a piece of plastic.Thank you Tmobile kihei piilani for the wonderful experience.

Recently went to T-mobile in Kihei to get my husband a new phone and add him to my contract. We were helped by the amazing Joel! He helped guide us through the steps of keeping my husbands old number through Sprint and definitely helped us get the best deal possible. He was very professional and beyond helpful! I loved his attention to detail and his strong work ethics. I highly recommend seeing him if you ever have any questions there!

Mark helped me get my internet back quickly I appreciate him for answering my questions definitely recommend this place for anyone needing help with anything.

I just got all my phones switched from AT&T after 28 years. MJ helped with my transaction. MJ has been amazing. He is so knowledgeable and great with explaining that it was so easy to switch. His patients with an older customer like me was amazing. I cant not thank him enough with all his help. THANK YOU MJ.

The people were very knowledgeable of the things I had to say

A little busy in the morning, but professional, and I got everything I needed. Nice that I didnt need to drive all the way into town for service.

Worst customer service ever. The young man did not talk, did not know how to order a phone and was very rude. No name tag so I do not know his name.

I came here in fall of 2018.The experience I had there is probably in the top 10 of the best service Ive had anywhere in my life. 10/10 would recommend.The employee who helped us was simply awesome.

Went into the store on Thursday March 21st. A gentleman with a pony tail and a giant diamond ring on his wedding finger attempted to help me. I walked in and was hardly greeted. I had to walk to the back corner where he was sitting. I explained that I broke the glass where the camera lens was. Before I could ask what options I might have he said we can’t fix it... I said ok how much to upgrade and just get a new phone. He asked what memory storage I wanted. I told him I need at least the capacity that my current phone had. I wasn’t sure what the memory on my phone was and really wasn’t sure where to look. As I was trying to look he took the phone out of my hand without asking and found the storage. It was like he was annoyed with me being there. After he told me the price I thought maybe I would wait until I could get to a repair shop and have it fixed. He left to the back and I walked around the store for a min and thought if they could transfer the data from my current phone to the new one I would get a new one. He walked out again and refused to acknowledge me. I asked if they were able to transfer the data from my current phone to the new one. He said yes. (I was desperate to fix it or replace it because we were doing road to Hana the next day and I wanted my phone for photos). I was excited that he said they could transfer the data. I said cool how long will it take. He snapped and said at least 2 hours. They closed in an hour so I asked if they would be able to do it that night. Again he shortly said no like I was the most annoying person in the world. Basically this employee acted entitled, snotty, and overall just unprofessional. Horrible experience!!!

Excellent service from Mark and his colleagues. Very knowledgeable and patient, good deals. Highly recommended!

Lynnie Aspilla from the Kihei store was the young lady that helped us in the purchase of two phones, she is super sweet, extreamly informative about the item I was purchasing, as well as all the items I asked about. I thought she was the store manager... Lynnies contagious smile, as well as her friendly and spontaneous personality was such a wonderful experience for me as a customer! I DEFINATELY send all those who ask about a phone straight to T-MOBILE IN KIHEI, MAUI....Thank you Lynnie for your Expertise!!!P. S. We walked out the door with 2 phones, 2 Otter cases, & 2 screen protectors!AWESOME JOB LYNNIEMAHALO NUI LOA T-MOBILE!🧡💛💚💙💜❤️

The staff at Kihei is always polite and willing to help with all my issues!

Had a mms problem. Found it to be a bad SIM card. Replaced it, now texting works great...

Yolanda was fantastic, got me set up on t-mobile and out the door efficiently and with exceptional service. Thank you!!

Very knowledgeable and friendly reps

Amazing customer service

Excellent experience at T-Mobil in Kihei today!

Waited to get waited on for 16-20 minutes. The employee then waited on a person who came in after us. Disappointed! Walked out.Been a T-Mobile user for years.

Mark was very helpful